I planned trip trip with some family members a while back and we decided to fly on DL because a)my sister has elite status with them and b) DL uses the E-175 operated by Compass on this route so there is no middle seat and that is always a big plus in my book.
At 24 hrs. before dept. I was able to select Comfort seats for all of us and on the day of dept. I received both a text and email from DL advising that the flight was delayed. That killed my plan to visit Salumi where supposedly one can get some of the best artisan Italian cured meat sandwiches in the city, since this store has limited hours and are only open until 1530 Mon.-Fri. Bummer!
I arrived at the airport and the DL counter looked kind of busy already.
After going through security I decided to check the new hallway connecting T1 to T2 and headed to the AA/VX terminal for some browsing. DL's T1 terminal is depressing and seems to be stuck in the 80's.
DL T1 terminal.
I spotted this beauty before heading out to T2.
Going to greener pastures.
A quick check to confirm that my flight is further delayed. Yep, that's it, flight 7180 to SEA co-shared with Westjet. Now it leaves @ 1244P.
I spot some more planes and pass by the Yoga room.
AA/VX T2 terminal.
After buying some pastries and magazine, I head back to Purgatory.
I check at the gate and see a container with snacks, bottles of water, games for kids and playing cards (wait, are those playing cards?) I couldn't believe my eyes since I thought that U.S. carriers no longer provided these and were extinct just like the dinosaurs. I asked the gate agent and he explained that these were provided because of a delay. Kudos to DL for providing this. It's a small gesture that can make a difference.
At the gate there was a passenger who spoke French. Perhaps a FRiste?
With DL I knew that companions can be upgraded with Silver Medallions. What I didn't know was that the maximum number of companion that were allowed to be upgraded was 1 and there were 3 of us in the record, so we ended up splitting and my sister got the last F seat of the plane. I later switched to her seat and the gate agent reissued a new boarding pass.
We boarded the plane and noticed that there was no real separation between F and Y like a curtain. They had these pieces of dividers attached to the ceiling that were used to separate the two classes and that was it.
Plenty of room.
Taxiing.
Take off.
Contents of seat pocket.
Inflight service. I had a Fresca (grapefruit drink) and free peanuts, pretzels and Biscoff cookies. I was sitting right behind my sister and noticed that she received a hot towel, linens on the tray table and was served a Luvo wrap. Nice of DL to make the effort on this route.
I did not see any mountains on my way to SEA, and this is supposed to be one of the most scenic routes. Thankfully the landing provided us a great view of SEA.
You can tell who is boss in SEA. (Unless DL really wants it badly)
This one is dedicated to Kevin. ;)
A few more spotting.
We arrived at 1449 instead of 1402 and then took the Light Rail to the hotel. It cost USD 3 for the one way ride and the train was never full.
Fairmont Olympic hotel.
I returned to this nice hotel located 1 block from the Light Rail University station. Really convenient location.
Room which was nicely appointed but more conservative in taste.
Banquet room.
See more
Verdict
Delta Air Lines
7.5/10
Cabin9.0
Cabin crew8.0
Entertainment/wifi4.0
Meal/catering9.0
San Francisco - SFO
7.5/10
Efficiency8.0
Access9.0
Services6.0
Cleanliness7.0
Seattle - SEA
9.8/10
Efficiency9.0
Access10.0
Services10.0
Cleanliness10.0
Conclusion
Except for the delay, this was an enjoyable flight on DL. I give them credit for offering more than just a glass of beverage in the back with a selection of items. Also, I was impressed with how DL tried to communicate with me about the delay and providing snacks/drinks at the gate. It seems that DL is trying harder than AA or UA.
0 LIKESLIKE TO THANK THE AUTHORTHANKS ! FLIGHT-REPORT LIKED
That's a nice flight report, thanks. Good point for DL for providing such a box filled with snacks, water... and playing cards ! ? Is that a new policy or were you just lucky ? No luck for the view ! As well as the BART in SFO, the light rail is really convenient to get to the city center. I'm gonna be in Seattle this summer for a few days, I might try this Salumi restaurant ;)
I believe that the box is a new customer service initiative. I have not seen it last year when I experienced a delay from SFO-SLC on my way to CDG. This time around I also saw a similar box the same day at another gate. Perhaps directly or indirectly, the M3 big carriers are having an effect on the U.S. carriers and forcing them to be more customer friendly after posting big profits.
No luck this time for the view. I remember when I flew AS the pilots will make references to landmarks or sights whenever we passed by them. Oh well.
Light rail from SEA to downtown is very convenient and cheap at USD 3 each way.
SEA food scene is becoming exciting and you can see the passion in people trying to provide a better product. I have a list of places that I wanted to try but unfortunately there is not enough time. Feel free to email me with questions if you want.
Thank you for sharing this report! Beautiful photography throughout :)
some of the best artisan Italian cured meat sandwiches in the city - Just have Cobra mail you some.
Going from T1 to T2 is like going from Oakland to San Francisco.
It was a good thing you stopped by the yoga room, I always try and do some pilates before a flight to make sure I'm nice and loose. Don't want to pull a muscle taking pictures out of the window ;)
these were provided because of a delay. - Just keeps on showing why DL has the best service standards in the US. This is actually kind of surprising to here given the delay was only 1 hour, isn't that the status quo for a domestic flight? My parents have all sorts of vintage EA, CO, and PA cards that they bring out occasionally. Nice relics of the past :)
They had these pieces of dividers attached to the ceiling that were used to separate the two classes and that was it. - European business style :)
I love flying the E-Jets, they have much better comfort than the bigger A3XX/B737 narrow bodies. It's not just the no middle seat, pitch and width are also better. DL service on this flight looks good, but they probably can't slack too much because of route competition with AS.
Great spotting at SFO and SEA, I really liked the shot of the UA B787 with the DL B737 landing.
It's a shame it was cloudy, no views of Mt. Shasta/Crater Lake/Three Sisters on the way up.
The rooms at the Fairmont does look strangely appointed for Seattle, no? Looks like it belongs in Virginia with that colonial feel. Even in Asia, I always try and stay at Fairmonts, always a consistent product.
Beautiful photography throughout : - I guess it takes one to know one. ;) you are giving me too much credit. I am just an amateurish aficionado who likes to take pictures.
Just have Cobra mail you some. - I am not imposing in nature, but I sure might ask our Italian expert for advice if needed. ;)
Going from T1 to T2 is like going from Oakland to San Francisco. - Or from beer to champagne.
I really liked the shot of the UA B787 with the DL B737 landing. - I am glad. Part of the joy of life is sharing with others.
Perhaps the GM is from Virginia. ha ha. Fairmont might offer a consistent product, but it failed to wow me on this occasion. I was traveling with someone who happened to be celebrating her birthday and not even a mention from the staff. Of course, I don't except them to give me a bottle of champagne (just like the Le Grand Intercontinental did) or a cake (like the Intercontinental H.K.), but a simple congratulatory note or acknowledgment would have been nice.
I am just an amateurish aficionado who likes to take pictures. - As am I, merely a hobby I picked up due to plane spotting.
I 'would' point out that both of the hotels you mentioned were not in the US (Paris/HK), so there are inherent differences in service standards, but that is just an excuse and doesn't at all address the bigger problem that a luxury hotel doesn't try and distinguish itself with its service. I think the lack of any sort of acknowledgement is poor customer service. As you said, even a card would have made a big difference and showed that they at least cared about their customers. An accidental oversight or just plain laziness? We'll never know the answer, but it has changed your image of the company and that's what they should be worried about. You'd expect greater attention to detail from a hotel like that.
Part of the joy of life is sharing with others. - Well thank you for sharing with us :)
a container with snacks, bottles of water, games for kids and playing cards It's a nice gesture but the container seems to be a bit small to satisfy all the pax
I give them credit for offering more than just a glass of beverage in the back with a selection of items it reminds me of the KL basket(the cornucopia ?) of snacks
In a hotel like this one it's easy to imagine you could meet Rhett Butler or Scarlett in a corridor
The sin was to fly DL ? - There are far worse transgressions than flying DL.
It's a nice gesture but the container seems to be a bit small to satisfy all the pax - It was replenished frequently, so everybody had its share if they wanted. Don't you think that having a huge basket or cart would have been rather vulgar? The box was discreet and elegantly presented. Quality vs quantity is a way to look at it.
it reminds me of the KL basket(the cornucopia ?) of snacks - Why not? You got the red from the peanuts, the blue from the pretzels and the white from the Biscoff cookies, just like the flag from the Netherlands.
In a hotel like this one it's easy to imagine you could meet Rhett Butler or Scarlett in a corridor - As long as it is not someone like Jack Nicholson in The Shining...
I hit the jackpot in the aerial views on the return flight.
Ah Delta...my old friend. How I'm starting to miss their great customer service. My experience with AA so far has been really hit or miss. DL was much better at handling delays and customer complaints IMO and your report confirms that, with the snacks and cards for pax at the gate due to the delay. I like the DL e-jets. They are definitely comfortable in Economy Comfort. Beautiful views of San Francisco on departure and Seattle on arrival. You may not have gotten to see the mountains, but the city views are great. Thanks for the Icelandair pic... I've flow on TF-FII many times before! Thanks for this great report!
Do you still think that the dAArk side is greener? I keep reading about the constant deterioration of the inflight product - eg. FA's telling F pax to make their own turndown service in F on long haul intl. flights, inedible food, etc. and I am glad that I never looked back. Then just when I thought I found the right program, BA introduced detrimental changes to their mid-tier level and I am back to square one. Lately I have been pulled to *A and I will give OZ's program a try. We'll see if the third time is the charm.
As a loyalty program, AAdvantage is still the best bang for your buck of any of the North American FFPs, but the less than stellar service I've received on some occasions have left a bad taste in my mouth. Most of my experiences have been very good, but the few bad ones have been so bad that they are changing my view of AA. I am trying to keep an open mind and I know that mergers are difficult, I've been through them too, but AA needs to stop using the merger as an excuse. Every time there have been customer service failures on their end, I get the mergers are rough excuse....BS, stop hiding behind it and pointing fingers and start taking ownership! Anyway...don't wanna get on a rant. I'll write reports on it at some point, though I have such a huge backlog, LOL.
Re *A Programs, I'm surprised 007 hasn't convinced you to switch to TK. I'm not sure if they're still doing status matches, but I know they were matching (no challenge required) for a long time.
I'm surprised 007 hasn't convinced you to switch to TK. - Perhaps he needs to work on his persuasion skills. ;)
Seriously though, I am not impressed by TK's customer service and the way they handled (or did not) a credit. I was commenting to Indianocean that when I took my SK+ trip from GOT-ARN-NCE, only the GOT-ARN segment was credited on my TK account. I even made sure that my TK FF# was entered in the record locator when I purchased the tkt on SK. This was a straight Plus fare that was purchased directly with SK, no middle man or third party site. When I inquired with TK, they replied that the segment was ineligible without giving me a reason. I then resent TK a receipt that SK emailed me with the fare breakdown showing that I took the flight and TK replied again that it couldn't be credited. After about more than a month of this I gave up and credited it on UA which I was able to do it online and it took less than 72 hrs. Then a few months later I received an email from TK saying that they will try to credit that segment and will contact SK. Forget about it.
If I get the run around for something as straight forward and simple as crediting an A fare from SK+, then imagine for something more challenging, and I don't want to deal with the agents over the phone by calling directly to Turkey or even a regional sales office in the U.S. A frequent flyer program should be user friendly, practical and reliable. TK is brilliant in the air for the most part, but the customer service on the ground is decades behind.
To answer both of you, IMHO FFPs' golden age is over :(
TK is only useful to have/retain a status : 25000 miles every two years to stay *A Gold. The Earning/Spending rates are bad and taxes are too high. The customer/ground service is a nightmare. AV is useful for award tickets but I don't need to earn with them, only buying miles when I need.
As Jetsetpanda said, BA(d) is over since its detrimental changes and I'm looking at AA because the spending rates are (still) good
Great points Gilbert, but there is a cautionary tale with AA.
For the moment, AA has a great earning and redemption scheme, but the question is how long that is going to last. DL and UA already imposed a minimum spending on them with USD qualifications. AA will follow sooner or later. Furthermore AA might even cut the bonus mileage on mid-tier elite status down the line once the merger issues are resolved. AA's current management does not seem like the type that will invest money in differentiating AA from the pack but rather emphasize on the return for investors at all costs by cutting and slashing amenities. I'm convinced that the only reason they are improving catering is because the timing of UA's improved catering announcement caught them by surprise.
With less competitors, it is expected that FFP's golden age will come to an end. It's a natural and logical progression. Less competition has always been detrimental to customers. These days it's a matter of degree and find out which program is less punishing than others if you want to look at it that way.
I find AV useful despite its bad reputation for customer service and keep it as a back up. The promotions they they offer a few times per year to buy or share miles and ability to redeem awards with a cash + miles combination are its major advantages.
Lately I've been disappointed with BA's Executive Club and the reduction of Silver bonus to just 50% was the final blow which happened recently after I switched. So far LHR has been the worst airport for connections that I have ever experienced in Europe and that has left me with a bad taste. I still have time to concentrate on another program this early in the game so I will give OZ a try. Its qualification to mid-tier Diamond (Gold on *A) is only 40,000 miles in 2 years, which at an average of 20,000 miles per year makes it even better than A3 and without the minimum spend on their own metal. Perhaps down the line I could solicit a status match with TK and just use that to retain Gold status. When I was Platinum with AA, I was refused a match with TK because at the time they only granted it to same *A members. I found that ridiculous on TK's part to poach from their own program partners instead of attracting top customers from other alliances.
Sadly, you are right 007, the golden days of FFPs are gone. I'm holding on to what I can of it with AAdvantage, which is still a good program...but the customer service experience was definitely better on DL. With the way loyalty programs are going anymore, I'm not sure that I'll even make an effort to renew status and may just have to fly less often and straight out buy J or F when I fly. So for now until the program changes I'll keep racking up my AA miles and then who knows after that. Maybe it'll be a good thing in the future not to feel trapped by brand loyalty and explore new things.
To answer both of you, IMHO FFPs' golden age is over :(
TK is only useful to have/retain a status : 25000 miles every two years to stay *A Gold. The Earning/Spending rates are bad and taxes are too high. The customer/ground service is a nightmare. AV is useful for award tickets but I don't need to earn with them, only buying miles when I need.
As Jetsetpanda said, BA(d) is over since its detrimental changes and I'm looking at AA because the spending rates are (still) good
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17 Comments
Looks like the pitch on the first Economy Comfort row is better than First Class pitch itself, isn't it?
Terminal 2 is by far much nicer than The Purgatory. I just like the word you chose to name Terminal 1.
Wow! Time really flies. It just seemed like yesterday when I told you about this trip when we went out to eat.
Honestly I think that sometimes one can ride more comfortably in Y than in F or J, provided that the right circumstances are there.
I think Purgatory fits adequately since it is a holding place for souls to suffer before moving to another place.
Thanks for your comments as always.
Good point for DL for providing such a box filled with snacks, water... and playing cards ! ? Is that a new policy or were you just lucky ?
No luck for the view !
As well as the BART in SFO, the light rail is really convenient to get to the city center.
I'm gonna be in Seattle this summer for a few days, I might try this Salumi restaurant ;)
I believe that the box is a new customer service initiative. I have not seen it last year when I experienced a delay from SFO-SLC on my way to CDG. This time around I also saw a similar box the same day at another gate. Perhaps directly or indirectly, the M3 big carriers are having an effect on the U.S. carriers and forcing them to be more customer friendly after posting big profits.
No luck this time for the view. I remember when I flew AS the pilots will make references to landmarks or sights whenever we passed by them. Oh well.
Light rail from SEA to downtown is very convenient and cheap at USD 3 each way.
SEA food scene is becoming exciting and you can see the passion in people trying to provide a better product. I have a list of places that I wanted to try but unfortunately there is not enough time. Feel free to email me with questions if you want.
Thank you for your visit.
some of the best artisan Italian cured meat sandwiches in the city
- Just have Cobra mail you some.
Going from T1 to T2 is like going from Oakland to San Francisco.
It was a good thing you stopped by the yoga room, I always try and do some pilates before a flight to make sure I'm nice and loose. Don't want to pull a muscle taking pictures out of the window ;)
these were provided because of a delay.
- Just keeps on showing why DL has the best service standards in the US. This is actually kind of surprising to here given the delay was only 1 hour, isn't that the status quo for a domestic flight? My parents have all sorts of vintage EA, CO, and PA cards that they bring out occasionally. Nice relics of the past :)
They had these pieces of dividers attached to the ceiling that were used to separate the two classes and that was it.
- European business style :)
I love flying the E-Jets, they have much better comfort than the bigger A3XX/B737 narrow bodies. It's not just the no middle seat, pitch and width are also better. DL service on this flight looks good, but they probably can't slack too much because of route competition with AS.
Great spotting at SFO and SEA, I really liked the shot of the UA B787 with the DL B737 landing.
It's a shame it was cloudy, no views of Mt. Shasta/Crater Lake/Three Sisters on the way up.
The rooms at the Fairmont does look strangely appointed for Seattle, no? Looks like it belongs in Virginia with that colonial feel. Even in Asia, I always try and stay at Fairmonts, always a consistent product.
- I guess it takes one to know one. ;) you are giving me too much credit. I am just an amateurish aficionado who likes to take pictures.
Just have Cobra mail you some.
- I am not imposing in nature, but I sure might ask our Italian expert for advice if needed. ;)
Going from T1 to T2 is like going from Oakland to San Francisco.
- Or from beer to champagne.
I really liked the shot of the UA B787 with the DL B737 landing.
- I am glad. Part of the joy of life is sharing with others.
Perhaps the GM is from Virginia. ha ha. Fairmont might offer a consistent product, but it failed to wow me on this occasion. I was traveling with someone who happened to be celebrating her birthday and not even a mention from the staff. Of course, I don't except them to give me a bottle of champagne (just like the Le Grand Intercontinental did) or a cake (like the Intercontinental H.K.), but a simple congratulatory note or acknowledgment would have been nice.
Always a pleasure to read your comments Michael.
- As am I, merely a hobby I picked up due to plane spotting.
I 'would' point out that both of the hotels you mentioned were not in the US (Paris/HK), so there are inherent differences in service standards, but that is just an excuse and doesn't at all address the bigger problem that a luxury hotel doesn't try and distinguish itself with its service. I think the lack of any sort of acknowledgement is poor customer service. As you said, even a card would have made a big difference and showed that they at least cared about their customers. An accidental oversight or just plain laziness? We'll never know the answer, but it has changed your image of the company and that's what they should be worried about. You'd expect greater attention to detail from a hotel like that.
Part of the joy of life is sharing with others.
- Well thank you for sharing with us :)
I head back to Purgatory
The sin was to fly DL ?
a container with snacks, bottles of water, games for kids and playing cards
It's a nice gesture but the container seems to be a bit small to satisfy all the pax
I give them credit for offering more than just a glass of beverage in the back with a selection of items
it reminds me of the KL basket(the cornucopia ?) of snacks
In a hotel like this one it's easy to imagine you could meet Rhett Butler or Scarlett in a corridor
See you soon for the inbound flight
The sin was to fly DL ?
- There are far worse transgressions than flying DL.
It's a nice gesture but the container seems to be a bit small to satisfy all the pax
- It was replenished frequently, so everybody had its share if they wanted. Don't you think that having a huge basket or cart would have been rather vulgar? The box was discreet and elegantly presented. Quality vs quantity is a way to look at it.
it reminds me of the KL basket(the cornucopia ?) of snacks
- Why not? You got the red from the peanuts, the blue from the pretzels and the white from the Biscoff cookies, just like the flag from the Netherlands.
In a hotel like this one it's easy to imagine you could meet Rhett Butler or Scarlett in a corridor
- As long as it is not someone like Jack Nicholson in The Shining...
I hit the jackpot in the aerial views on the return flight.
Merci Lazarus...pardon, 007!
Do you still think that the dAArk side is greener? I keep reading about the constant deterioration of the inflight product - eg. FA's telling F pax to make their own turndown service in F on long haul intl. flights, inedible food, etc. and I am glad that I never looked back. Then just when I thought I found the right program, BA introduced detrimental changes to their mid-tier level and I am back to square one. Lately I have been pulled to *A and I will give OZ's program a try. We'll see if the third time is the charm.
Thanks for your supportive comments as always.
Re *A Programs, I'm surprised 007 hasn't convinced you to switch to TK. I'm not sure if they're still doing status matches, but I know they were matching (no challenge required) for a long time.
- Perhaps he needs to work on his persuasion skills. ;)
Seriously though, I am not impressed by TK's customer service and the way they handled (or did not) a credit. I was commenting to Indianocean that when I took my SK+ trip from GOT-ARN-NCE, only the GOT-ARN segment was credited on my TK account. I even made sure that my TK FF# was entered in the record locator when I purchased the tkt on SK. This was a straight Plus fare that was purchased directly with SK, no middle man or third party site. When I inquired with TK, they replied that the segment was ineligible without giving me a reason. I then resent TK a receipt that SK emailed me with the fare breakdown showing that I took the flight and TK replied again that it couldn't be credited. After about more than a month of this I gave up and credited it on UA which I was able to do it online and it took less than 72 hrs. Then a few months later I received an email from TK saying that they will try to credit that segment and will contact SK. Forget about it.
If I get the run around for something as straight forward and simple as crediting an A fare from SK+, then imagine for something more challenging, and I don't want to deal with the agents over the phone by calling directly to Turkey or even a regional sales office in the U.S. A frequent flyer program should be user friendly, practical and reliable. TK is brilliant in the air for the most part, but the customer service on the ground is decades behind.
TK is only useful to have/retain a status : 25000 miles every two years to stay *A Gold.
The Earning/Spending rates are bad and taxes are too high.
The customer/ground service is a nightmare.
AV is useful for award tickets but I don't need to earn with them, only buying miles when I need.
As Jetsetpanda said, BA(d) is over since its detrimental changes and I'm looking at AA because the spending rates are (still) good
For the moment, AA has a great earning and redemption scheme, but the question is how long that is going to last. DL and UA already imposed a minimum spending on them with USD qualifications. AA will follow sooner or later. Furthermore AA might even cut the bonus mileage on mid-tier elite status down the line once the merger issues are resolved. AA's current management does not seem like the type that will invest money in differentiating AA from the pack but rather emphasize on the return for investors at all costs by cutting and slashing amenities. I'm convinced that the only reason they are improving catering is because the timing of UA's improved catering announcement caught them by surprise.
With less competitors, it is expected that FFP's golden age will come to an end. It's a natural and logical progression. Less competition has always been detrimental to customers. These days it's a matter of degree and find out which program is less punishing than others if you want to look at it that way.
I find AV useful despite its bad reputation for customer service and keep it as a back up. The promotions they they offer a few times per year to buy or share miles and ability to redeem awards with a cash + miles combination are its major advantages.
Lately I've been disappointed with BA's Executive Club and the reduction of Silver bonus to just 50% was the final blow which happened recently after I switched. So far LHR has been the worst airport for connections that I have ever experienced in Europe and that has left me with a bad taste. I still have time to concentrate on another program this early in the game so I will give OZ a try. Its qualification to mid-tier Diamond (Gold on *A) is only 40,000 miles in 2 years, which at an average of 20,000 miles per year makes it even better than A3 and without the minimum spend on their own metal. Perhaps down the line I could solicit a status match with TK and just use that to retain Gold status. When I was Platinum with AA, I was refused a match with TK because at the time they only granted it to same *A members. I found that ridiculous on TK's part to poach from their own program partners instead of attracting top customers from other alliances.
TK is only useful to have/retain a status : 25000 miles every two years to stay *A Gold.
The Earning/Spending rates are bad and taxes are too high.
The customer/ground service is a nightmare.
AV is useful for award tickets but I don't need to earn with them, only buying miles when I need.
As Jetsetpanda said, BA(d) is over since its detrimental changes and I'm looking at AA because the spending rates are (still) good
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