Review of Virgin Australia flight Townsville Sydney in Economy

Airline Virgin Australia
Flight VA1520
Class Economy
Seat 3A
Aircraft Boeing 737-800
Flight time 02:20
Take-off 11 Apr 15, 13:20
Arrival at 11 Apr 15, 15:40
VA   #68 out of 96 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 73 reviews
flywunala
By 3029
Published on 14th April 2015
This report covers a family holiday to Magnetic Island, North Queensland, which is located near Townsville. It comprises of 3 sectors:

737-8FE VH-VUJ VA909 4 -Apr -15 SYD/BNE 1D BUS VIRGIN AUSTRALIA
737-8FE VH-VUD VA367 4 -Apr -15 BNE/TSV 4C VIRGIN AUSTRALIA
737-8FE VH-VUG VA1520 11 -Apr -15 TSV/SYD 3A VIRGIN AUSTRALIA

Most of the photos have been taken with my iPhone 6 plus. Travelling with the family does not allow me a lot of time to take pictures…:-(

Very early morning departure out of Sydney. After dropping the luggage at the bag drop off in the main terminal, we head to the Virgin Lounge which has a dedicated kerb access and where passengers can clear security checks. However you can not check luggage in via this facility. Without luggage this is a fast and comfortable way to access the lounge and be airside
photo IMG_0533

The lounge is very quiet. Very comfortable. A healthy range of food is available. There is even a barista that does great coffee!
photo IMG_0534

Another part of the lounge. No tarmac view sadly
photo IMG_0535

Checking the board. Virgin operate from T2, but it shares it with Jetstar and Tigerair. We are off to Townsville via Brisbane as the direct flight was not available at the time of booking.
photo IMG_0536

Virgin IFE is available on your portable device (IOS and Android). Which I find pretty funky. The air show is pretty cool too
photo IMG_0542


Our SYD/BNE plane at the gate in Brisbane.
photo IMG_0545

We only have one hour on the ground in BNE and we continue on to TSV on board a different 737. A quick glimpse of the flight deck.
photo IMG_0546

This is what I like about Virgin. Repositionning (or paxing as they say in Australia) pilots travel in economy… no princess treatment. This is what I call showing leadership !
photo IMG_0547

On route to TSV following the coast. The inbound flight path is still showing….
photo IMG_0559

The ramp at TSV airport
photo IMG_0562

The terminal where we disembark
photo IMG_0563

A few bonus pictures. Car ferry from Townsville to Magnetic Island (40 min). We rented a car at the airport, which makes it much easier with kids as the island is pretty spread out.
photo IMG_0565

Leaving Australia mainland
photo IMG_0575

Magnetic Island is a true gem, under rated and under the radar of many tourist. Not sure why as it is a magnificent holiday destination



This is the property where we stayed. Balinese style bungalow
photo IMG_0695photo IMG_0711

Sadly our Easter holiday are over. Back to Townsville on the car ferry and now at the departure area of the Townsville airport terminal. This is the Virgin side of the terminal. With kiosks and tradtional counters.
photo IMG_0760

The view outside the terminal
photo IMG_0762

A large board promoting Air North, small domestic carrier based in Darwin
photo IMG_0763

Departure and arrival display
photo IMG_0767photo IMG_0768

The arrival zone, on the opposite side from the departure area
photo IMG_0769

This is what I call a customer friendly airport…
photo IMG_0771photo IMG_0773

As usual I am tracking the inbound aircraft as much as I can. Today's inbound plane is well ahead of schedule
which means that the likelyhood of our flight being delayed is slim.
photo IMG_0775

Departure area and security
photo IMG_0776photo IMG_0777photo IMG_0778

Stairs to the gates
photo IMG_0779

Departure gates
photo IMG_0782

View of the TSV tarmac
photo IMG_0781

Our plane for the day
photo IMG_0784photo IMG_0785photo IMG_0786

The forward cabin, we are seating in the first row, just behind business class. The pitch is great and there is a dividing wall, which is great when travelling with kids
photo IMG_0788

The back of the plane
photo IMG_0793

The first row in economy (row 3)
photo IMG_0810photo IMG_0811

Only one pax in J that day
photo IMG_0797

The flight deck…
photo IMG_0807

Plane spotting…not much to report. However TSV will get international flight later this year with Jetstar launching a route to Bali
photo IMG_0789

Some flight information.


The IFE. Screen shot of my iPhone, a decent selection of movies and documentary, and of course music.


Newcastle area from a distance
photo IMG_0828photo IMG_0831

We are travelling off peak yet we have to slow down and zig zag due to traffic congestion…
photo IMG_0834photo IMG_0838

A pretty funky coffee shop at the arrival hall in the Virgin terminal
photo IMG_0841
See more

Verdict

Virgin Australia

8.4/10
Cabin9.0
Cabin crew8.5
Entertainment/wifi8.0
Meal/catering8.0

Townsville - TSV

7.2/10
Efficiency5.0
Access8.0
Services8.0
Cleanliness8.0

Sydney - SYD

6.8/10
Efficiency5.0
Access8.0
Services6.0
Cleanliness8.0

Conclusion

Very pleasant little domestic trip. We do not know how lucky we are in Australia as domestic travel is easy, convenient, comfortable and is most of the time an enjoyable experience.
Icing on the cake we were upgraded to business class between SYD and BNE, most likely due to my FF status. Always nice when it happens unexpectedly.
Virgin Australia economy (and business) class product is robust, the crew is friendly. On time performance was impeccable, despite the busy Easter Week-end. We would have arrived well ahead of schedule back in SYD however ATC did slow the plane down (not sure why as the airport looked empty when we arrived and the weather was fine).
SYD T2 is plaisant and offers many facilities, shops, cafes and Virgin has a very comfortable lounge, which is accessible from kerb and offer passenger the possibily to clear security in a very smooth way, avoid the traditional big queue in the main terminal.
TSV is a very small airport, with limited catering and activities/facilities. However due to its small size, it provides the traveller a very enjoayble casual and informal experience.

Related

8 Comments

If you liked this review or if you have any questions, don’t hesitate to post a comment below !
  • Comment 135796 by
    Mathieu 2067 Comments
    Hey :)
    Thanks for sharing this very nice reports.
    I really appreciate too the captain seated in the Y class.
    I hope you've Enjoyed your holidays with your family.

    See you,
  • Comment 136184 by
    KévinDC TEAM SILVER 6668 Comments
    Thanks for sharing this report to a this exotic destination--well, at least for me :-) I'd never heard of Townsville. It looks beautiful! I'll definitely have to add a stop in Queensland on my trip to Australia at the end of the year.
    I can imagine that it's not very easy to do a flight report when travelling with kids so thanks for making the effort! I really like the interiors of VA's 737 cabins. Very sleek and modern. The Business cabin looks really nice as well. I've taken note that the first row of Y is a good place to be in case I have the opportunity to fly VA. Is it reserved only for Elites or can you pay a premium to get the row. Interesting that repositioning crew is called paxing in Australia. Here in the US we call that deadheading...which sounds morbid, lol. Paxing sounds better. Thanks for sharing, see you soon for another report!
  • Comment 136257 by
    NGO85 SILVER 1963 Comments
    I'm late to the show, but thanks for the FRs.

    The cabins of VA are a little too colorful for my tastes (I like uniform cabin colors, the old regional CX Y-cabins make me shudder). I like how they cut out the bulkhead for the first row of economy, really helps with that extra legroom for a 2-hour flight. Catering is simple drink/snack offerings on these flights?

    no princess treatment
    - Good observation, I had a deadheading pilot on one of my MU flights. He sat in the cockpit for take-off/landing, then was an unwelcome seatmate during the middle of the flight in J.

Login to post a comment.