Review of ANA flight Seoul Tokyo in Business

Airline ANA
Flight NH864
Class Business
Seat 2A
Aircraft Boeing 787-8
Flight time 2:00
Take-off 30 May 16, 13:00
Arrival at 30 May 16, 15:00
NH   #25 out of 112 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 122 reviews
Rewardflying
By 1163
Published on 16th June 2016
photo nh864 cover

Imagine standing at a US airport gate like JFK or LAX or any for that matter. The boarding time has been posted. Precisely one minute before, all airline agents move to the jetway entrance. A welcome announcement is made for the flight. Then in unison the 10 or so gate agents bow to their guests and boarding commences.

Yeah, that will happen in the US, sure.

But it does happen. It happened in Seoul South Korea at Gimpo Airport on an ANA flight I took from GMP to Tokyo’s Haneda Airport. Out of respect for them, as this is not a spectacle, I did not take a photo of their welcoming gestures. However here is the ground crew, as is customary, waving goodbye and bowing to the departing aircraft.

photo nh864 ground crew wave

While Icheon Airport in Seoul gets all the accolades, their regional airport Gimpo, is amazing as well. An easy journey using the subway you arrive at the airport subway station (where you can connect to Icheon airport), then a short walk underground from the subway station into the airport. The terminal itself is fairly small. Typical for a major city’s second regional airport. Back in 2003 Gimpo began limited international flights starting with Tokyo. Now there is an international terminal, It looks pretty new and was…empty.

A Monday morning.



If traveling to Seoul, this airport is far easier to transit to the city than Icheon. So if you can't get a direct flight to Icheon, don't be shy about a connection to GMP.

This was part of my trip back to the states. I wanted to fly Air Canada’s 787 and the flight was out of Tokyo's Haneda airport so I got this connection. Originally a 777-200 route, the aircraft was switched to a 787 making my trip back all 787. Sometimes luck is on your side.

photo nh864 plane 1

The lounge ANA uses for their 3 flights a day out of GMP is the Asiana lounge. It was a nice lounge in terms of comfort and was empty as well. The only international flight leaving at the time was this ANA flight. Food selection was limited, expresso machines made your coffee and you had a view city in the distance.



This ANA 787 had their business class cradle seating. These jets are used regionally, which of course this flight was, but are also used on some long haul flights like to Vietnam, Indonesia as well as recently to San Jose and Vancouver (Always check the seat map!). Seating is 2x2x2. On this flight the cabin was full, except for the seat next to me. Because of all the passengers I didn’t get a good cabin photo.




There are two business class cabins on the 787, one before the second door and a smaller 3 row cabin aft the door.
photo nh864 seatguru

Bulkhead seats have the IFE monitor stored under the tray table that separates the two seats. Lift it out to view. This was a popular style when monitors were first introduced. The advantage here is that it’s closer compared to the other seats with the monitor in the seat-back. Of course you have less storage with these seats and you can see the bassinet clips on the bulkhead wall.

photo nh864 cabin 5photo nh864 cabin 6

For an hour flight the seat (as most would be) was very acceptable. However for a long haul flight or overnight flight I wouldn’t be very pleased. You really can’t get a feeling of how comfortable the seat will be over a long haul but the width was good at 21.5 inches. It was adequate for a short haul business class seat. (Marvel at the size of the 787 windows even if the amount of light they allow inside the cabin played havoc with my camera setting!)

photo nh864 seat 1photo nh864 seat 4

The issue was, there wasn’t much space, it was confined. The large non-reclining partition, while providing some privacy, took up all the room leaving only a small table and side seat compartment to place any items you might use during a flight. For example, if you had a laptop there wasn't any place to put it other than the tray table. Device jacks were located above the little storage compartment (that had not been cleaned). A larger person might might bump against any cables that were engaged.



Off your shoulder is a hook for headphones and a reading lamp. A coat hook is located on the seat-back next to the monitor in front of you, unless you are in a bulkhead row.



The seat-back houses a small 12 inch monitor. Next to the footwell of the seat if front is a vertical storage slot for printed items. On this flight printed items had been stuffed into the pouch below the monitor along with the headphones, an immigration card assuming you could fish it out and some discarded paper wrappings that I found.

photo nh864 seat 3

A nice size tray table is really the only place to put stuff.

photo nh864 seat 8photo nh864 seat 9

As the name "cradle" implies, these seats are recliner seats, not angled lie-flat. Again, fine for a short haul route, but more than say 4-5 hours, if you wanted to sleep fully reclined you're out of luck.

photo nh864 seat 13photo nh864 seat 14


While the ANA staggered business class seat is outstanding, the cradle seat has more to dislike than like, in my opinion.

Oddly, in the messy pouch was a seat guide for the 787 business class staggered seat.

photo nh864 seat guide

Drink Selections:
The menu contained a large selection of beverages including champagne, a Chardonnay and Bordeaux.



Food Menu:
Menus were in the forward seat pouch. It’s a 3 month menu that changes the single offering twice per month. Like airlines used to do with movie selections before AVOD.



It took a while but I finally located today’s lunch. Whitefish persillade-style with green olive sauce. Not being a green olive fan I was skeptical and it was the only choice.

Meal presentation:
ANA is not big on presentation. Meals (as was my prior ANA meal NRT-SIN) are served on a plain black tray. But first instead of customary nuts, how about a rice cake? And then an aluminum serving dish??

photo nh864 food rice crackersphoto nh864 food 1

Ok so now, I have this aluminum foil meal with a cover. Where do I put the cover?

It shall remain a mystery. (But I did mention earlier that no one was sitting next to me!)

Food Quality:
While the plate of food doesn’t have a visual appeal at all, it was actually pretty good. For the second time in a row I’m amazed at how ANA prepares fish on a plane. The whitefish was moist, flaky and tender. The stuff on top wasn’t as bad as it looks.

photo nh864 food 3photo nh864 food 2

Finally I bring your attention to one minor detail. The menu suggests “corn roll” and “Petit Four”. Do the items on the tray have any resemblance to that?

photo nh864 food 5


IFE:
Nothing special here. I watched the airshow, which was shown on cabin monitors as well. I dislike seat-back monitors that are so far away. Headphones were provided as well as slippers, which are a nice touch the US domestic carriers would never do for an hour flight.



Wi-Fi:
I did not try to connect as the flight was too short. Price?
30 minutes: $6.95
3 hours: $16.95
Full flight: $21,95

photo nh864 amenity 3

Flight attendants were quite nice and respectful as well. A friendly greeting as I boarded. One took a photo of me which surprisingly is not getting posted. But things like not taking the lid from the meal tray and the messy seat reduced their rating a little.

The Boeing 787 is a beautiful aircraft. It’s spacious, quite and the windows are great for viewing. Get a window seat! This photo is the window dimmed to the middle level.

photo nh864 window dimmed

Departing sunny Seoul



Arriving rainy Tokyo



Flight Path

photo nh864 flight path

The Star Wars R2-D2 787 was following me around in Asia. First in Beijing then he made an appearance in Tokyo

Beijing
photo ca125 ana star wars
Tokyo


Reward Flying ratings for this flight
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Verdict

ANA

5.3/10
Cabin4.0
Cabin crew7.0
Entertainment5.0
Meal/catering5.0

Seoul - GMP

9.0/10
Efficiency8.5
Access9.5
Services8.5
Cleanliness9.5

Tokyo - HND

8.8/10
Efficiency9.0
Access8.0
Services9.0
Cleanliness9.0

Conclusion

I like ANA very much. Maybe I’m being too critical for an hour flight, as compared to a US one hour flight this was 10 stars. I will not hesitate to fly ANA at any time.

Related

5 Comments

  • Comment 353319 by
    WanWan 18 Comments

    A nice report. very details. thanks for sharing this report.

      0
  • Comment 353320 by
    Flytak 138 Comments

    Hello, thanks for sharing!
    ANA quality is there, but compared to Cathay Pacific or MAS on regional flight, there is quite a difference especially on the catering side. For J class on a 5 star airline, not having a choice of the main dish is clearly not acceptable for me. Luckily the only main dish available was tasty but what would happen if the fish was not to the liking of a customer... THey have an original soup, but still it does not replace a full dish. Wine selection is also going down, it was a higher grade selection before with Haut Medoc Cru bourgeois. Everything is the result of cost cutting! Seat not very appealing but perfectly OK for such a short flight, looks on par with CX Regional Business class. Nice views of Seoul and Tokyo.

      0
  • Comment 354532 by
    socalnow 486 Comments

    Thank you for the report REWARDFLYING, I really enjoyed the detail and excellent pictures.

    "Yeah, that will happen in the US, sure."
    -I suspect other gestures are more common in the US. I am thinking of one where you retract 4 specific fingers leaving just the one... ;)

    "Ok so now, I have this aluminum foil meal with a cover. "
    - I always surmised that this was to keep the main warm if you wish to enjoy the first course separate. It certainly doesn't resolve the question of where to put the foil when you do decide to enjoy the main...

    In my experience the ANA J first course is always so carefully presented and the main is not. I agree with the confusion over the corn roll and petit four. Those are not the best examples of such items...

    I too enjoy traveling with ANA.

    Thanks again and happy flying.

      0

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