FLIGHT MH53
CLASS OF SERVICE Business
SEAT NUMBER 5A
AIRCRAFT Airbus A330-300
TAKEOFF 16-09-27 11 a.m.
VIEWS 1365
LANDING AT 5:35 p.m.
Leong
The 28th September 2016

Photo review of Malaysia Airlines flight from Osaka to Kuala Lumpur in Business

This is my first Flight Report from Osaka Kansai Airport (KIX) to Kuala Lumpur (KUL) by Malaysia Airlines new business class seat in their A330-300 which is just retrofitted around Aug/Sept 2016

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Check in process was smooth and I was given the lounge invitation card to Pacific Lounge by Cathay Pacific which is located nearby gate 13.

2 Reason why MH uses this lounge:
Firstly, both CX and MH are being OneWorld member, passenger can access to OW's lounge, other than Asuka lounge (independent lounge, I guess?)
Secondly: Boarding will take place in Gate 13, whereby the lounge just in front of the assigned boarding gate

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nothing much special in this lounge, however it has enough to feed your stomach in the morning

Boarding time was started at 10.20am, departure time was 11am. Boarding was smooth as this flight wasn't full. Aphoto img_3735
round 75% full for Business Class, 50% for Economy class.

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This is the new business class in MH A330-300

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Seat cover, pillow and blanket placed on each seat when enter into plane

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Welcome drink was offered, choice of orange, pineapple and apple

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Touch sensitive IFE ssytem, new 16"HD monitor by Panasonic

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Full flat business class seat with massage function. Control panel at the side of the seat

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easy to use button if you want to turn your seat into normal, relax or flat mode

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Noise cancelling headphone was distributed. Hope MH can change to a better brand new time!

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Meal was started to serve one hour after departure time. Appetiser was award winning dish back in 2013 by Skytrax - Malaysian satay! Many other airlines also serving this dish now, namely SQ & TG

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Portion was generous and matched perfectly with richly peanut sauce

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Soup before main course.

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No bread basket was served, however they've offered this very cute muffin shaped bread. One side is multi-grain and another side is buttered bread

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Main dish was terriyaki Salmon with rice. You can also order "Chef on call" service 24 hours prior to your flight.

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Desert: seasonal fruit platter and Japan chocolate cake!

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Snack: nuts, get it from cabin crew as you like

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Request to have a cup of coffee after meal

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Ice cream can be requested anytime you want from the crew

Overall, this flight was very satisfying and all the crew members are showing vert attentive hospitality to each passenger!

Compare to other airlines in the region SQ, TG, CX or even GA, they win MH in all hard products that offered eg: newer airplane A350, B777-300ER, award winning business class seat, lounge, However MH no doubt can easily offer on-par or even better service to passenger.

Always a reason to fly with MH again.

PS: no amenity kit was given due to flight time less than 7 hours.


Verdict

Malaysia Airlines 

Cabin 8.5
Cabin crew 9.5
Entertainment 8.0
meal/catering 9.5
TOTAL 8.9/10

Osaka - KIX 

Efficiency 9.0
Access 9.0
Services 8.0
Cleanliness 8.0
TOTAL 8.5/10

Kuala Lumpur - KUL 

Efficiency 9.0
Access 9.0
Services 7.5
Cleanliness 7.5
TOTAL 8.3/10

Conclusion

I will fly with MH again next time, definitely.

Please share any comments or ideas how to improve in future flight report.

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