Review of Lufthansa flight Frankfurt → Singapore in Business

Conclusion

The Lufthansa business class doesn't distinguish itself by his hard or soft product :
- Hard product is alright but the seat configuration (2-2-2) is bit squeezed on the A380 upper deck. the seat comfort is good, offering full flat but small foot rest.
No massage option on the seat, very small armrest.
- Soft product is average : choice of drinks is not very premium : just basic alcohol / juice is offered and no snack on a 12h flight : come on.

Also for a big plane like the A380, no space to grab a drink or relax, like other airlines have done (AF, QR, EY,EK...).

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8 Comments

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  Razza_Pr 216 Comments 2016-10-24 21:38:13

  Hello, Canadair2001, and thank you for this FR.
  
  I must say that although FRA's lighting on the A380 as highlights the exterior of the aircraft nicely. The interior of LH's A380 although admittedly sub-par compared to its rivals from outside of Europe, is arguably the best when compared to that of other European A380 operators (AF/BA) - well, safe for the room for your feet when lying flat, but even Singapore Airlines has that problem.
  
  Presentation of the food looks like they're not even trying, if I'm honest. At least the butter looks nice, and it seems that the taste of the meals served made up for what the presentation lacked.
  
  How was the LH flight crew?
  
  Thanks again, and happy flying! 2016-10-24 21:38:13

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  canadair2001 AUTHOR 25 Comments 2016-10-25 06:12:36

  Thanks Razza,
  
  LH business class doesn't try to get the little spark, you want to remember, unfortunately.
  
  the crew was alright, very dedicated, not much smiley or chatty, but typically LH. Professional with no flavour. 2016-10-25 06:12:36

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  757Fan 632 Comments 2016-10-25 05:57:06

  Thanks for your report. I've heard and seen mixed things about Lufthansa's Business Class product. It's almost like they put all their focus into their First Class product which looks incredible, but not as much attention is paid to Business.
  
  Nice to get on an A380 though! Thanks for sharing. 2016-10-25 05:57:06

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  canadair2001 AUTHOR 25 Comments 2016-10-25 06:14:33

  Thanks 757Fan,
  the gap between business and first, I feel is much bigger than the gap between business and premium economy.
  
  LH business class doesn't have the little plus you will remember and comeback for, unlike other carriers. 2016-10-25 06:14:33

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  BDANY38 832 Comments 2016-10-25 13:59:51

  Thks for the report. I hope you enjoy this trip in a "grouper" (that's the nickname of the a380, it has been given by the french members of the site) 2016-10-25 13:59:51

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  canadair2001 AUTHOR 25 Comments 2016-11-05 11:59:54

  thanks for the feedback 2016-11-05 11:59:54

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  Raoul 1 Comments 2016-11-04 17:29:11

  Sincere thanks for the comments and pictures regarding your experience FRA to SIN. I completely agree that LH business has an opportunity to wow their business class customers and with the competition such as Singapore and Emirates one would think they would try a bit harder? Again...Danke! 2016-11-04 17:29:11

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  canadair2001 AUTHOR 25 Comments 2016-11-05 12:00:16

  thanks 2016-11-05 12:00:16