Review of KLM flight Singapore Denpasar in Business

Airline KLM
Flight KL835
Class Business
Seat 2K
Aircraft Boeing 777-300ER
Flight time 2:40
Take-off 21 Dec 16, 17:35
Arrival at 21 Dec 16, 20:15
KL   #42 out of 106 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 442 reviews
Eric V P
By 1486
Published on 30th December 2016
This trip report will be my report on flying KLM business class on Singapore SIN - Denpasar DPS route, a fifth freedom route continuing from Amsterdam AMS. For trip report on the return flight from Denpasar DPS to Singapore SIN, please check it out here.

Background
A few months earlier, my parents suggested to have a family holiday at Bali. However, due to the briefing I needed to attend for my upcoming internship, I would need to fly from Singapore directly to Bali instead of going from home together with my parents. Since end of December is expected to be a holiday season, the ticket price of economy class flights on that period would reach around S$300 (US$210) or more roundtrip, even on a LCC. With KLM offering business class at a relatively good bargain at around S$550 (US$380) roundtrip with lie-flat seats, I then opted to choose that. While economy class ticket prices can be significantly cheaper on off-peak season, the high price of economy class for this occasion eases me to justify the added premium.

On Singapore - Indonesia route, there are only three airlines offering fully lie-flat business class seats: Garuda Indonesia (on flights operated by A330-300 to Jakarta CGK; their B777-300ER only operates from Jakarta CGK to Singapore SIN continuing to Amsterdam AMS / London LHR), Singapore Airlines (on flights operated by A350-900 to Jakarta CGK), and KLM (on flights to Denpasar DPS). With that in mind, I think KLM currently offers the best hard product on Singapore SIN - Denpasar DPS route, which is a welcomed change from the angled lie-flat seat it previously used. Does that justify the premium? I can say so.

Bonus #1: Business class seat types on Singapore - Indonesia route based on airlines
- Recliner: Garuda Indonesia (most flights to Jakarta CGK, all flights to Surabaya SUB/Denpasar DPS), Batik Air (all route), SilkAir (all routes), Singapore Airlines (occasionally on flights to Jakarta CGK)
- Angled lie flat: China Airlines (all route), Singapore Airlines (all flights to Surabaya SUB/Denpasar DPS, most flights to Jakarta CGK)
- Fully lie flat: Garuda Indonesia (occasionally on flights to Jakarta CGK, staggered or reverse herringbone), Singapore Airlines (some flights to Jakarta CGK, quasi-reverse herringbone), KLM (all route, offset fully flat)

Bonus #2: List of checked luggage allowance for more than 100 airlines worldwide (I made it on Google Docs) - check it here. KLM offers the largest free checked luggage allowance on business class at Singapore - Indonesia route, making it a great option for those looking to bring quite a bit of items.

Departure to airport and check-in at SIN
I went to the airport by car, so on my way I had the chance to see Changi Airport's famous control tower.
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On arriving at T1, I got to see quite a large crowd waiting near the check-in area, which would be otherwise unusual at T2 or T3. Even though it feels a bit uncomfortable for me, I presume it must be more due to its age and the fact that T1 is occupied by 2 large LCC groups (AirAsia and Jetstar), so I'm quite hoping for T4 to open soon to reduce the crowd from AirAsia passengers (including myself should I fly to Yogyakarta JOG).
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Air France-KLM operates at row 12 and the row boasts several self check-in machines, which are mostly left unused since passengers need to have their self check-in boarding passes (on web and on kiosk) verified at the manned check-in counters, rendering it useless except for selecting seat. Since I was flying business class, web check-in was also almost useless since seat selection can be done almost anytime (including on booking) free of charge.


On this flight, Air France-KLM's counters were closed on 14.05 to 14.35, which was quite inconvenient as I needed to wait without any alternative check-in options (Air France-KLM uses dnata for their ground handling, while only SATS provide premium check-in lounge for airlines it cater)
Check-in was afterwards a rather slow affair even on the Sky Priority area (slightly above 5 mins from when I started queuing to my exit from check-in area) as there was a couple having excess luggage issue. From the business class image I believe KLM tried to upsell customers in economy class, although it was quite subtle. Since it was Christmas season, stick candies were given to each passenger upon check-in.
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Immigration was a breeze with close to no queue on manned counters and no queue on autogates, and since I am in Singapore on long term visit pass I opted for the autogate as usual, which took me less than 1 minute.

dnata lounge and departure
After I passed the immigration, I went to the duty free store to claim the free gift offer from a whisky brand, although it was by then out of supply. Instead, I went for a small gin and tonic drink as part of a promotion, and also had the chance to sample some of the whiskies on offer at the duty free store.

I then proceeded to the dnata lounge upstairs, and with a scan of the boarding pass I was let in. While I had close to no expectation of the lounge, I still had a hope to be able to work there as I had a deliverable due for submission.
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Some self-serve alcoholic drinks and coffee served by barista or self-serve are on offer.
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Quick meal options included some wraps, sandwiches, pastries, and "fresh" orange juice (since I don't know when they actually squeeze it)
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More substantial offers included chicken rice (with a rather dry chicken, almost unforgivable for a purportedly local offering), satay, dim sum, and braised beef. These offering remained the same when I visited the lounge on arrival, except for the missing chicken rice (post coming soon). The foods tasted quite bland and didn't seem worthy of business class. If you prefer a more localized offering, I would strongly suggest you to have a meal at T1 staff canteen on public area, which is also open for public and reasonably priced (take the lift from 2nd floor to B1).


Since there was a barista at the lounge, I opted for a cup of cappuccino, provided by Hudsons Coffee.
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Self-serve beverages area at the far end of the lounge with the same beverage options as the one at the main buffet area.
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A quick meal before I started working on the deliverable. Not the most palatable since I found it just edible (even I put a meh remark of the food), but at least the coffee offering helped a bit. The only other upside I could see was that there was a dedicated lounge cleaner coming around to remove the empty plates, which helped me to clear my space.
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The lounge seating area, while reasonably comfortable and features universal plug (necessary since my laptop charger uses 3-pin plug while my phone charger uses 2-pin plug), have quite a poor lighting and are not too well-suited for working. The overly dim lighting was behind where I took the photograph, so it may not be nearly as evident.
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I then proceeded with a quick shower, but the lounge staff who provided me the towel doesn't seem to be that friendly. Generic soap and shampoo were put on dispensers, which felt a bit cheap. Otherwise, it was quite an uneventful shower, and I proceeded to continue with my works afterwards.

When it was quite near to boarding time and that I would have no time sampling cocktail from the Long Bar by Raffles at T3 (see the brief review here), I went to the perfume shop for a while and proceeded straight to gate.

But first, a unique view: Air Berlin A319 (OE-LND) flying all the way to Singapore SIN? No, since apparently it's flying for Bangkok Airways.
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Walking to gate. Glad KLM got gate D44 for this flight, which is quite near from the main retail area (and the lounge).
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A surprise awaited me near the gate: the security was quite crowded as security was done at the gates and people from Amsterdam AMS continuing to Denpasar DPS needed to disembark and clear security again. At least they have a separate queue for Sky Priority which is still a bit long, but otherwise queuing together with the rest would be a painful affair for me due to the sheer length as you can see at the background on the second photo. At least they don't conduct enhanced security screening equivalent to flights to Australia/US, but I can still see the opportunity to open the gate a bit earlier to reduce crowd from people originating in Singapore SIN. This may explain the reason behind the close to 30 mins delay on departure and arrival.


Gates at Singapore SIN are enclosed since security is done at the gate, and for this flight a small area was reserved for priority boarding (i.e. families with infants and Sky Priority) which was guarded. However, the location was unsuitable for taking photos of the plane, so I needed to move outside of the area a few times.
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This is the Boeing 777-300ER which would bring me to Bali island: Sian Ka'an National Park (PH-BVC). When the photos were taken, she was being loaded with cargo.


The gate itself features several self-boarding gates, although they were unused at this time.
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British Airways' A380 (G-XLEA) beside us: how long has it been since its exterior was cleaned? Quite a sight as well, since there are not that many airline flying A380 to Singapore SIN besides Singapore Airlines.


Boarding was soon announced, and it seems to be pretty well-organized.

On board
Flight: KL835
Plane: PH-BVC "Sian Ka'an National Park"
STD/ATD: 17.35/18.02
STA/ATA: 20.15/20.47
Load factor: 90-95%
Seat type: Fully lie-flat, new WBC (seat map here: https://www.seatguru.com/airlines/KLM/KLM_Boeing_777-300ER_A.php)
Details: https://flightaware.com/live/flight/PHBVC/history/20161221/0935Z/WSSS/WADD
As soon as I boarded the plane, I was welcomed by the flight attendants. I can say that the flight attendants serving business class for this flight (and the return flight as well) seemed to be quite senior, at least compared to the faces I would usually encounter on board Asian airlines.
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A quite blurry photo of the business class cabin from the aisle.
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My seat and the almost mandatory legroom shot. The IFE was available from gate to gate.


The foot cubby was quite narrow, and beware: it doesn't matter whether you're in aisle seat or window seat as I learned the hard way on the return flight since there isn't that much curvature of the fuselage of Boeing 777 planes, at least comparing with Boeing 747 upper deck.
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Later on, welcome drink was served. I opted for the champagne, which was Nicolas Feuillatte Brut Reserve. Its bubbles were quite fine it may seemed like yet another fizzy drink, but it was a reasonably good start for the flight.
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Before taxiing, I took some photos of the tired-looking wallpaper and the carpet claimed to be made with old flight attendants' uniform.
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One thing I appreciated was that smaller electronic gadgets were allowed from gate to gate while some other airlines may require all devices to be turned off on take-off and landing, so I was able to document some of the views I saw during taxi and climb, including Air France 777-300ER (it must be quite crowded back in row 12!) and ANA's 50th 787. Here are some of the photos:


Menu was distributed, featuring meals designed by Farah Quinn. Following are the menu for the flight:


Hot towel was provided. Afterwards, the table cloth was put on the table. The same design as the menu cover appeared again, only this time more subtly.
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As this was a rather short flight, the meal was served on a single tray with two choices of main course (I opted for the chicken) and fixed appetizer and dessert. When the meal was taken from the tray, the flight attendant simply removed the aluminium foil cover from the main course right before serving the meal. It feels a bit on the cheaper side, although I don't think they have much room for a more elaborate setting. The tuna searing was on the drier side although still tasted acceptable, while the mango was acceptable. The chicken with fried rice meal seemed not too much to my liking with the purportedly grilled chicken comes more as par-fried fried chicken, acceptable fried rice, and long beans which don't look fresh. Dessert was apparently better with the klappertaart reminding me of the one found in Manado, though felt a bit different without the coconut chunks. On overall, a quite acceptable meal for short-haul business class.
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The same design by Marcel Wanders appeared again on the tray cloth and cutlery. It was quite fun seeing KLM takes the same design to many items for dining.
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I opted for the Flying Dutchman cocktail to accompany the meal. I would love to try some of the wines to accompany each dishes, although since the meal was presented all at once I didn't think it would be highly possible. It was quite refreshing with slightly sour taste. Good for starting meal, but not too good as a pairing.
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After the meal service ended, pralines were offered, so I asked for the dessert wine to accompany it. I found the dessert wine to be quite good to match the praline with its fruity taste.
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I then proceeded to continue with my work again. The table was able to accommodate my 15.6" laptop fairly well, a nice move from having myself barely able to move while using my laptop back in economy class.
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Delft Blue was provided, since even though the flight was only less than 3 hours, it was still classified as World Business Class, one of the main supporting reasons to take this flight. For this flight, I chose the Delft Blue number 11 (which unfortunately I misplaced later on, so I could not take a better photo of it). When I asked the flight attendant, however, there was no amenity kit offered for such short flight, but she offered me an older generation amenity kit. Since the flight is marked as WBC, KLM may as well provide amenity kits together with the Delft Blue.
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Some more photos of KLM's business class took earlier:
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The flight was fine most of the time, although nearing Bali we encountered some slight turbulence. Due to strong wind at Bali, the arrival was slightly delayed. Photo of the approach:
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I soon arrived at Denpasar DPS and bid farewell to the crew.

Arrival at DPS
Denpasar DPS was apparently very heavy on tourists unlike even Yogyakarta JOG since there was quite a queue on the manned counters for foreign passports. As I have registered my passport to use Indonesian autogate (registration needed for Indonesian MRP holders), I went to the empty autogates at the left end of the immigration area and went off in less than 1 minute as well. In Indonesian airports, autogates are still only available at Jakarta CGK and Denpasar DPS. The immigration hall is apparently quite huge, but seem to me more of a waste of space since it can otherwise be optimized for retail (note that in Indonesia there is still no duty free shop available at arrival area).
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FIDS after the immigration. Notice the SJ1*** flights, which presumably were charter flights since I didn't think the flights were bookable on website.
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Baggage claim took a while, although priority bags still managed to arrive first. As the carousel was slanted and loaded from the centre, the sound of bags falling into place may spell some fear to those bringing fragile items.
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I then went out of the baggage claim area and found a crowded pick-up area. The airport layout forced me to pass through duty paid store, and among the items sold there I found Moet NV champagne which was priced at more than US$100, which to say the least was borderline extortion (but note that Indonesian customs only allows 1 L of alcoholic beverages per person regardless of type, which isn't that much)

Due to late arrival, somehow the driver supposed to pick me up to the hotel (provided free of charge by the hotel, even though my stay at the hotel costed less than US$30 per night) went missing, and I needed to wait for around 30 minutes due to the crowded airport. The public area after arrival was quite crowded since there were a lot of flights arriving at that time.

My bag with KLM's priority tag
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See more

Verdict

KLM

7.1/10
Cabin8.5
Cabin crew5.5
Entertainment7.5
meal/catering7.0

Dnata Lounge Terminal 1

5.3/10
Comfort7.0
meal/catering3.0
Entertainment4.5
Services6.5

Singapore - SIN

7.4/10
Efficiency7.5
Access7.5
Services6.0
Cleanliness8.5

Denpasar - DPS

4.8/10
Efficiency5.0
Access4.0
Services4.0
Cleanliness6.0

Conclusion

This flight did not disappoint me too much at the current price point, although there need to be some significant circumstances for me to be able to sample the offering again since I'm not based near Denpasar DPS. With lie-flat seats, acceptable meal and wine offerings, and lounge access (even if it's a contract lounge since lounge access in Singapore SIN isn't that cheap), I can say this flight is the second cheapest business class offering on Singapore - Indonesia route after Batik Air's flights to Jakarta CGK which can be only very slightly more expensive than Garuda Indonesia economy class and also value-wise the best deal.

While the ratings may be a bit on the harsher side, I can see that it was due to the limitations KLM has since the flight was from an outstation base. Some details can be improved, but I focus more towards my ability to feel comfortable and stay productive throughout the trip, and also to get easy access to and from the airport.

Some thing done well for the trip:
+ Reasonable price
+ Acceptable contract lounge, especially its quietness and coffee
+ Reasonably good window at Singapore SIN for plane spotting
+ Terrific hard product (considering the flight length and its competition)
+ Consistent design found on items for dining
+ Acceptabe wine and drinks offering, including drinkable champagne
+ Reasonably good entertainment
+ Delft Blue even on short flight

Things that can be improved:
- Crowd at Singapore SIN T1
- Check-in counter opening times
- Meals offering at dnata lounge at Singapore SIN
- Seating at dnata lounge at Singapore SIN
- Security queue length at Singapore SIN
- Slightly aged wallpaper at the cabin
- Foot cubby size
- Crews can be slightly more personable (but it's European airline, so ....)
- Onboard meal's taste and choices
- Amenity kit provision (though I've asked KLM about it and they said it's provided only during the long-haul segment)
- Immigration and baggage claim at Denpasar DPS
- Road access within and around Denpasar DPS

Related

6 Comments

  • Comment 379594 by
    anaknegeri 25 Comments

    Nice report, friend.

    Well, personally I dislike the "KLM Asia" livery, which makes KLM lose its "crown".

    I've boarded KLM 2 times, and all of cabin crews I met were seniors.

    I'm also very proud that Farah Quinn, an Indonesian chef who appeared regularly on a culinary TV show some years ago, can promote Indonesian dishes to KLM passengers. I follow her Facebook and I saw her interviewed by a Peruvian magazine during her visit to Lima.

    Finally, "Rahajeng rawuh ring Bali!" (Balinese language: Welcome to Bali!).

      0
    • Comment 379601 by
      Eric V P AUTHOR 12 Comments

      I'm not sure how KLM deploys its KLM Asia liveried planes, though, since on my return flight I got the plane with normal KLM livery.

      Do you mean the senior crews are more on the flight being long-haul rather than me flying in business class? Definitely quite different compared with what you would see on Asian airlines.

      Too bad I've already left Bali. 😂

      PS: Apologies for the flight number should be KL835, not KL836. Updating it soon.

        0
  • Comment 379613 by
    st7515 186 Comments

    We all like younger crews but yours seemed to be just fine as It is generally the case with KL :)

    All in all, it is quite an affordable and comfy way to fly such a short leg but I'd agree with you that the foot cubby is really narrow for a long haul in the like of SIN-AMS.

    Weird they are offering the Delft Blue but not the amenity kit... I would have think doing the opposite!
    The catering seems okay, apart from the Champagne. Nicolas Feuillate was offered (still is?) in AF Y long haul if I remember well... the hot meal is definitely a plus though.
    I liked your conclusion where you explain all the pros and cons.

    Very extensive report, thanks for taking the time to share your experience!

      0
    • Comment 379639 by
      Eric V P AUTHOR 12 Comments

      So the senior flight attendants has more to do with KL rather than the class or the distance.

      It is quite affordable since Garuda's business class to Jakarta would have cost way more than that, even though it's way shorter (maybe due to the business-heavy nature?) As for comfort, I still believe SQ A359 to Tangerang would win hands down, although for this route KL is still the best since Singapore uses its inferior A330 for flights to Denpasar - sounds like how US carriers offer a lot of mediocre products for flights to Hawaii?

      Since this flight is classified as WBC, I would appreciate having both of them, but given the choice I would still choose the Delft Blue since it's cuter (amenity kits are everywhere, but Delft Blue?)

      Catering was subpar out of Singapore as the meal doesn't taste as Indonesian as Ms. Farah would have thought. Champagne was not Krug or equivalent, but since it was drinkable it shouldn't be a huge issue for the short flight (though I once got the chance to try Billecart-Salmon Brut Rose served on GA business class, which was terrific). Hot meals are expected on (almost) all full service airlines serving flights from Singapore to Indonesia, so I can't say it's a plus (typical of intra-Asia service, probably helped by Indonesians thinking they have yet to eat if they haven't get hot meal with rice/noodle)

      Glad you enjoyed the trip report. Thank you!

        0
  • Comment 379629 by
    CounterSurprise 38 Comments

    Thanks for this great FR! Having flown this route earlier this year as well, I recognise a lot of the elements in your FR. I found the cabin crew to be very busy on this short flight. Personal attention was lost as a result. I wonder if you experienced the same thing? Oh, by the way, PH-BVC was recently (few months ago) equipped with the new lie-flat WBC so the wallpaper and interior were completely redone; surprised to hear that wear & tear is already showing.

      0
    • Comment 379641 by
      Eric V P AUTHOR 12 Comments

      I read your trip report before I flew, so at least I had some expectations for my flight (by the way, good job on that and the one for return trip!) The trip seems to have quite a bit of overlap, but this time I added the ground experience as well as the more complete picture of flying from Singapore to Denpasar. It was quite challenging for the crew, but wait till you fly on GA from Tangerang to Singapore - when the meals were taken it would be already very close to descent. I could see their annoyance on this flight as well: since I asked whether they loaded some spare Delft Blue (which the FA answered with a no) when I went to the galley to inquire about the amenity kit she first said that there's no more Delft Blue.

      I'm not sure if it was new, but the colour certainly feels a bit on the older side. At least the seats are new WBC - otherwise it would be tough to justify the premium over economy class.

        0

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