InformationI was originally booked on LUX-LYS-MRS (LYS-MRS may follow in a part II). While being driven to the airport, I noticed that the evening flight from LYS the night before had been (as was the case for flights on previous and subsequent days). By the time I arrived at the airport, I was properly fed up. While A5 had been aware of this by 8 pm the day before my flight, they seemingly couldn't bothered to notify customers until 11:30 pm, where I was sleeping (given the early departure). Anyway, let's go step-by-step through my flight experience.
Ground experience at LUXI proceeded straight to the check-in desk where staff was unfortunately unable to do anything. As they were Luxair ground handling staff they blamed A5 and just told me to go to the gate. (Great! Going to a gate waiting for the boarding of a cancelled flight *eye roll*). I walked to security, where I was stopped as staff scanned the mobile boarding pass and they refused me entry as the flight was cancelled. Back to the check-in desk. I received the same boarding pass on paper and was told to try again. Refused again. At this stage, I was properly angry, but eventually the managed to let me go airside.
The flightThankfully the flight experience was somewhat better. The ATR-42 was swapped for a much more comfortable ERJ-145 and I had been assigned an individual seat
Ground experience at LYSAfter landing, the ERJ-145 taxied to gate S31 and a bus took as to border control, where all of us (everyone was connecting) along with passengers from other A5 flights received priority. A5 ground staff guided us through a secured corridor to the airside part of the terminal.
Overall, A5 and LUX disappointed me. The only redeeming aspect of this flight was the crew and the A5 staff working on the "front line" in LYS. Organisation by A5 seems to be a nightmare. A5 4321 is regularly cancelled and currently operated by Twinjet on behalf of A5. They would do themselves a favour if they improved the reliability of the LUX-LYS service.
Luxair ground handling wasn't any better. Their staff is extremely reactive and doesn't do anything if they aren't told to do something by someone up the food chain. That said LUX is in my experience a very clean and comfy airport. You just don't have to be there in case of IRROPS.