Review of British Airways flight F. Lauderdale → London in Business

Airline British Airways
Flight BA2168
Class Business
Seat 14J
Aircraft Boeing 777-200ER
Flight time 08:30
Take-off 15 Jul 17, 17:00
Arrival at 16 Jul 17, 06:30
BA   #62 out of 94 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 967 reviews
mrpacifist
By 3085
Published on 28th September 2017
Hello Everyone!
This is the journey back from Florida to London, and my second flight-report… Same cabin, Business on British Airways, and same route and same aircraft, 772 which is sadly a bit old as are all flights from LGW on BA. Sadly the FLL airport is pretty filthy (dirty toilets…) and has no lounge as this is being refurbished. They started the EK and BA services with premium seats but no amenities available; we were sent straight away in the tiny waiting area with the rest of the passengers and that's about it! :/

photo img_2338

The pre-departure drink was the usual choice of Champagne, Water or Orange juice.
Then followed the take-off on time and the menu handled to everyone.

photo img_2341photo img_2337

After another drink, the food service started; the staff was nice without going the extra mile as the outbound flight crew :(

photo img_2342

The seat is the usual Club World seat so I did not found particularly useful to review this.
The flight was quite peaceful and the bar was set up though not particularly appealing to me if I'm honest, I think BA could improve the offering on this (when I see pics of AA's one…)

photo img_2345photo img_2351

Then came the second service, which was just ok…

photo img_2347

Before arriving in London! LGW is still horrible with a very cheap Easy Jet look and feel throughout and going back to the city is just a nightmare and expensive (GX trains on strike!)

photo img_2357
See more

Verdict

British Airways

6.4/10
Cabin6.0
Cabin crew7.0
Entertainment/wifi5.5
Meal/catering7.0

F. Lauderdale - FLL

4.9/10
Efficiency7.0
Access7.0
Services3.0
Cleanliness2.5

London - LGW

5.6/10
Efficiency6.5
Access2.5
Services6.5
Cleanliness7.0

Conclusion

So here ends my Florida summer trip; BA offers a quite disappointing service on LGW routes as the reputation those routes have: old planes, ok service but nothing fabulous, etc. I'm not blown away but also I must say the outbound flight was better than the inbound, especially in terms of friendliness, banter and attention to detail from the crew.

The Club product is seriously in need of a refreshment: no direct access to aisle, old IFE... Not up to the international standards anymore. The problem is that BA is not taking this into account and the development is still undergoing... while they cut costs everywhere and are happy to start an almost low-cost service on lots of their services. Hope they will wake up!

Related

2 Comments

If you liked this review or if you have any questions, don’t hesitate to post a comment below !

Login to post a comment.