Review of Emirates flight Colombo Singapore in Economy

Airline Emirates
Flight EK348
Class Economy
Seat 48K
Aircraft Boeing 777-300ER
Flight time 03:30
Take-off 11 Aug 18, 15:05
Arrival at 11 Aug 18, 21:05
EK   #1 out of 94 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 633 reviews
darius1208
By 1222
Published on 14th August 2018
Hi there!

I am currently a student in a university in Singapore and I headed to Sri Lanka for some hiking as part of a school trip. As much as I would love to share my experience on Emirates for the incoming flight to Colombo from Singapore, my phone reset the moment I landed at Colombo for God knows what reason and I lost all my data, including the pictures and videos I took on the incoming flight. :( Hence, this trip report would be on the flight from Colombo back to Singapore. It will be a summarised version. Do watch the Youtube video in the link down below for a more detailed version of it. Enjoy!

We arrived at Colombo Bandaranaike Airport to catch our 1505HRS flight to Singapore.
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Then we had to pass through security screening right at the entrance of the airport. This was the first time I experienced something like that, and luckily the queue wasn't long. After security, we had to pass by a row of shops which sold the usual souvenirs and food.
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Then, we had to pass through a second round of security screening before we could proceed to airside, which was a little odd. Once airside, we headed to Burger King and had a shock when the set meals were $18 USD. The Burger King set meals in Colombo city were only about $6 SGD. The prices were SO ridiculous in the airport. Some views enroute to the gate…
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Miniature display of Colombo Airport which was pretty cool
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Colombo Airport shares the same concept as Singapore's Changi Airport AKA having a common area shared between the departing and arriving passengers.

Airline: Emirates
Flight: EK348
Model: B777-31H(ER)
Registration: A6-EGD
Time of departure: 1505
Time of arrival: 2135

Arrived at the gate and the plane looked amazing from afar. The plane originated from Dubai and Colombo was a stopover before it headed to Singapore. The gate was full. I'm pretty sure the load on the plane was almost 100%. EK sure does take advantage of its fifth freedom routes. The number of passengers which originated from Dubai were probably only about 10 or so. I mean, understandably, who in their right mind would not take a direct flight from Dubai to Singapore right?

I love the EK livery on the B777-300ER.


Despite the seat not being the newest Economy seats on EK, they were really comfortable and had good lumbar support.
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I was seated at the second last row on the plane and there was a huge gap between the seat and the side wall of the fuselage due to the curvature of the plane. I would highly recommend this seat for couples as it was in a 2-4-2 configuration as opposed to the 3-4-3 in the front section.
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A look at the PTV.
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EK-branded headsets were palced on every seat.
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Seat pocket contents
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Seat pitch was pretty good but seat width was a little tight at 17" as opposed to 19" on other B777-300ERs due to EK adopting a 3-4-3 configuration as opposed to a 3-3-3- one.
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Headed to the toilet and was pleasantly surprised at the wood trim used which gave the lavatory a classy touch.
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NOIR lotion and eau de toilette for EK's Economy Class passengers.
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Views after take off
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Menu was distributed after take off. My apologies I forgot to take a picture of the opened menu, but you can have a look at it in the youtube link down below.
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Was given the option of chicken or fish and I opted for the fish. However, the crew seemed very rushed and a tad unprofessional during meal distribution. After the distribution of special meals, only 2 crew were handing out meals to everyone else on the plane in every cabin section, what more in a high density layout on a 77W! After distributing the meals to more than half of the cabin, more crew started pouring in at this time to help out the other 2, which seemed a little chaotic. Nevertheless, they got the job done.
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The IFE was AMAZING. Everything was laid out neat on the interface and was so idiot-proof. Do watch the youtube video attached for a better look at the system.

View of cabin after landing
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Do watch this video for a better feel of the EK Economy experience!
See more

Verdict

Emirates

8.0/10
Cabin9.0
Cabin crew5.0
Entertainment/wifi9.0
Meal/catering9.0

Colombo - CMB

6.3/10
Efficiency7.0
Access7.0
Services6.0
Cleanliness5.0

Singapore - SIN

10.0/10
Efficiency10.0
Access10.0
Services10.0
Cleanliness10.0

Conclusion

There were 2 incidences which really made me question the professionalism of the crew. The first was when I requested for a cup of water as I was having a sore thorat and the crew declined my request and said that I would only be able to get my drink during meal distribution. And guess what, I only got my meal an hour later. Whats worse was that literally a few seconds before I requested for that cup of water, another passenger had asked for a drink as well and he got it from the crew! How unconsistent and unprofessional! The second occasion was when I pressed the call button and requested to borrow a pen from the crew. The lady handed it to me and walked off. As I was about to turn off the call button, she came back, thinking that I had forgotten to turn it off, rolled her eyes in my face and literally just shoved her hand at my friend's handset (Right when she was watching a movie and without even asking) to turn the button off (As the call button is shared by the 2 seats), and walked off again. I swear she ruined my near perfect experience on EK. Other than the unconsistent crew service, EK has an excellent Economy Class product with comfortable seats and an out-of-this-world IFE system and I would recommend it to anyone looking to fly long haul in Economy.

Thanks for reading!

Information on the route Colombo (CMB) Singapore (SIN)

Les contributeurs de Flight-Report ont posté 11 avis concernant 4 compagnies sur la ligne Colombo (CMB) → Singapore (SIN).


Useful

La compagnie qui obtient la meilleure moyenne est Singapore Airlines avec 8.7/10.

La durée moyenne des vols est de 3 heures et 54 minutes.

  More information

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