Review of Air Canada Express flight Atlanta Montreal in Economy

Airline Air Canada Express
Flight AC8658
Class Economy
Seat 25A
Flight time 01:57
Take-off 15 Mar 24, 12:16
Arrival at 15 Mar 24, 14:13
AC 55 reviews
Aaro
By 365
Published on 10th April 2024

This was the start of a one week trip to Hong Kong and China. I had a one way ticket from Atlanta to Hong Kong via Montreal and Vancouver on Air Canada and a return on Qatar Airways via Doha.



With a scheduled takeoff time of 09:45, I arrived at the airport about two and a half hours before. The international terminal wasn't very busy with only a few other international carriers' desks open. The Delta desks were busier, however.


photo 20240315_073100photo 20240315_073115

I dropped my bag off and headed to security but not before seeing another Air Canada Express CRJ-900. This one would be heading to Toronto-Pearson.


photo 20240315_073224

TSA didn't take very long, and I was soon able to take the Plane Train to Concourse E to stay in the American Express Centurion Lounge.


I would arrive at Gate F14 in the international terminal 30 minutes before departure.


C-FDJZ would be the plane taking me to Montreal today. 18.8 years old, this plane was delivered in August of 2005 and had been flying for Air Canada its entire life.


photo 20240315_090957photo 20240315_091037

Boarding started on-time and I made my way onto the plane in Group 3.


Air Canada Express's CRJ-900s are equipped with 76 seats with 12 seats in Business in a 1-2 configuration and 64 in Economy.


photo 20240315_142623photo 20240315_142607

The seats had 31" of pitch.


photo 20240315_093511

Every seat came equipped with an infotainment screen and a USB-A port. There aren't many regional jets with seat back screens out there. A flight attendant handed out earbuds before pushback.


photo 20240315_093501

The safety video was screened on the screens and pushback started at 09:54.


photo 20240315_095416

Unfortunately, we didn't end up getting far after leaving the gate. At 10:15, the pilots announced that they had to reroute our flight path due to the inclement weather. This was not a fast process but we ended up moving again at 10:26. Unfortunately, by this time we were very far back in the line for takeoff, and the pilots said we wouldn't have enough fuel to idle until takeoff, so we had to pull to a stand and refuel. This process ended up taking over an hour, but we finally departed the stand at 12:03. During the delay, the seatbelt sign was turned off and flight attendants came by with water and granola bars.


photo 20240315_100743



photo 20240315_102947

Takeoff was from Runway 9L.


photo 20240315_102731photo 20240315_121953

The view above the clouds was clear as usual.


photo 20240315_131907

To begin the inflight service, drinks were first, followed by the same granola bars that we had on the ground. I got a ginger ale.


photo 20240315_125737

The entertainment screens on the CRJ-900 are nice to have, but they are very slow to respond. They are touchscreens however, so you don't have to control with a remote in the armrest for instance.


The inflight map could not be changed and would cycle through many different views in both French and English.


photo 20240315_123143

These were the options available on the screen.


photo 20240315_123212photo 20240315_123238

The selections were more limited than on a mainline plane, but they were fine for this two hour flight.


photo 20240315_123313

View from the back of the cabin.


photo 20240315_135643

We started our descent into Montreal around 20 minutes before arrival.


photo 20240315_134722

Enter text here…


photo 20240315_140814photo 20240315_141251

View of the international terminal after arrival in Montreal.


photo 20240315_141727

I saw this Air Algerie A330-200 which I thought was very cool.


photo 20240315_141838

We finally arrived at the gate at 14:20. We ended up parking at the end of the US-departures part of the terminal and deplaned via a ramp. It was a long walk to customs and connections but I was in the departures area after 20 minutes for my connection to Vancouver.

See more

Verdict

Air Canada Express

6.5/10
Cabin7.5
Cabin crew7.5
Entertainment/wifi7.0
Meal/catering4.0

Atlanta - ATL

8.5/10
Efficiency9.0
Access10.0
Services7.5
Cleanliness7.5

Montreal - YUL

8.8/10
Efficiency10.0
Access8.5
Services7.5
Cleanliness9.0

Conclusion

Overall, it was not fun to be on a CRJ for four hours but luckily I had enough time in Montreal to make my connection to Vancouver. To summarize this flight, the entertainment system was old, the crew was standard quality, the seats were fine, and the snacks were a little worse than US carriers. However, this was a good enough flight on Air Canada Express.

Information on the route Atlanta (ATL) Montreal (YUL)

Les contributeurs de Flight-Report ont posté 7 avis concernant 3 compagnies sur la ligne Atlanta (ATL) → Montreal (YUL).


Useful

La compagnie qui obtient la meilleure moyenne est Delta Air Lines avec 7.4/10.

La durée moyenne des vols est de 2 heures et 32 minutes.

  More information

5 Comments

If you liked this review or if you have any questions, don’t hesitate to post a comment below !
  • Comment 648473 by
    NGO85 SILVER 1987 Comments
    Thanks for sharing this FR. With multiple legs, you are lucky the delay leaving ATL didn’t affect the YVR-HKG connection. A delay after leaving the gate and then having to go back to refuel is annoying, but it sounds like the crew at least handled it as well as possible offering drinks/snack and letting people use the lavatory. AC is a decent hard product with their IFE, the moving map is still better than the low-res one you would get with a BYOD streaming IFE.

    A flight attendant handed out earbuds before pushback.

    They don’t charge for these anymore? I’m also surprised that they brought snacks back. They were very stingy on drinks and didn’t offer any snacks on my 2022-2023 flights with them. Maybe they are slowly adapting to the US3 standards.
  • Comment 648505 by
    KévinDC TEAM SILVER 6768 Comments
    Nice to see one of your reports again. Always well-written with the perfect amount of detail! As you mention, it's very uncommon to have seatback IFE on a regional jet, but these are definitely getting old. Too bad about the delay, but good thing it didn't affect the connection in Montreal. I would hate being on a CRJ for 3-4 hours.

    Thanks for sharing!
  • Comment 648507 by
    jettoajet GOLD 86 Comments
    This looks like a fun routing! Can’t wait to hear about longhaul AC as well QR! Exciting stuff!

    There aren't many regional jets with seat back screens out there.

    It’s nice to see there are seatback screens but wow this cabin looks dated! As NGO85 mentioned, it’s nice to receive free earbuds as well.

    flight attendants came by with water and granola bars.

    Sorry to hear about the delay?, but I have to say, that is some great service offering a beverage and snack even if it wasn’t the best. I have been stranded on many flights and only 2 or 3 to my knowledge had cabin crew come around to offer snacks. 7 hours on a plane at LHR 12 years ago has left a sour taste in my mouth. Anyways, great to see they tried to do their best of an unlucky situation.

    The view above the clouds was clear as usual.

    Ahh blue skies! Lovely

    Air Algerie A330-200

    Woahh!! What a beautiful plane! Montreal is quite unique as it has some unusual visitors like this plane and the Tunis Air A330 to name a few.

    Thanks for an interesting trip report. While it certainly isn’t fun being stranded on a CRJ for 4 hours, it seems that AC tried the best they could giving out snacks on the ground, or at least better than any other US carrier would. It's a hot take, but AC might be the best North American carrier. At least there was IFE, albeit old…

Login to post a comment.