Review of LAN Airlines flight Santiago Buenos Aires in Economy

Airline LAN Airlines
Flight LA445
Class Economy
Seat 31A
Aircraft Boeing 787-8
Flight time 1:50
Take-off 21 Jan 15, 16:15
Arrival at 21 Jan 15, 18:05
LA   #13 out of 112 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 63 reviews
viajero90
By 2741
Published on 3rd March 2015
Hi everyone! So this is the last leg of my Colombia trip, I hope you like it!

I had previously arrived from LIM on my LAN flight, and then I had 2 more hours for departing to my final destination: Buenos Aires EZE. I had already seen thought the window the plane that will take me to Buenos Aires. The CC-BBI. Only 4 months old!



After having my lunch at Subway the boarding announcement was made. I was really excited for my first flight on a 787! I boarded on the first Economy group, because my seat was 31A. Most people were connecting from many Latin American countries, the USA and Australia. While I was sitting near the gate, some employees from the Chilean Ministry of Tourism came to ask us some questions for a survey, and most of passengers answered they were in transit.

Boarding call

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Finally I got inside the 787. It looked fresh and new. The interior design is similar to the 767 I flew from LIM to SCL some hours ago. What really caught my attention were the windows! They are huge! And with this shading system, which I still can’t decide whether I think it’s good or bad.

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Inside LAN 787

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I got to my seat and found some earphones. The first thing I did was start playing with the windows buttons to see with my own eyes how do they work. The seat has an IFE PTV. They are new and fast, they are the same I showed on my last flight (LIM-SCL on a 767).

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Once the boarding was finished we headed to the north extreme of the runway and took off at 16.45. The captain announced that the flight time was just an hour and some minutes.
During the takeoff I could spot again the Aeromexico 787, followed by a line of 767 (1 Delta and 3 American Airlines).

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Minutes after the takeoff they played a pre-recorded announcement saying that we'll be soon crossing the Andes, asking to remain seated and with the belts fastened. Actually the plane didn’t move at all, and if it did I couldn’t feel it!
I was stunned by the views of the Andes from a plane! I had cross the Andes by land or by air (a bit north from here), but this doesn’t compare at all!

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When we finished passing through the mountains the snack was served. They handed cheese and turkey sandwiches, a chocolate, and to drink the choices were coffee, tea, water, juice and sodas. The crew was half Chilean and half Argentinean. They all looked very kind, always with a smile, and you don’t see that very often.

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Minutes later, they took away the trash and we were descending over Buenos Aires.

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At 18.15 we landed at EZE. We were taken to Terminal B, and we got off the plane on a jetway.



The first that caught my attention was an Aeroflot plane, but unfortunately I couldn’t take a picture of it. At first I thought there might be a Russian delegation visiting Argentina, but later I found out that this aircraft was being operated by Cubana de Aviacion between HAV and EZE.

Then at migrations there were many people, but they were passing really fast. My luggage came to me very fast also, and at customs there wasn’t many people (this part is the slowest to pass, regularly there is a lot of people and they check everyone, especially if you are coming from the States).

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Verdict

LAN Airlines

8.6/10
Cabin7.0
Cabin crew9.5
Entertainment10.0
Meal/catering8.0

Santiago - SCL

6.0/10
Efficiency7.5
Access5.0
Services5.5
Cleanliness6.0

Buenos Aires - EZE

7.2/10
Efficiency9.0
Access2.0
Services8.0
Cleanliness10.0

Conclusion

Well, I had a very nice flight experience. I relay like how the 787 looks and the interiors. But I have to say that the seats aren’t pretty comfortable compared to the 767. Also the rows configuration: on the 767 its 2-3-2 and on the 787 3-3-3, which doesn’t really help. On a short or medium haul flight it isn’t a problem but on a long haul flight (such as SCL-MAD) it would make the difference. The FAs attitude was really great, and the flight arrived on time.
I hope you like this FR!
And I also hope to fly soon and be able to share it with you!

Viajero 90

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7 Comments

  • Comment 130928 by
    SKYTEAMCHC 4768 Comments

    Thanks for sharing this report with us ! It's great to have brand new plane for a rather short flight. The IFE looks great and the snack is ok for this type of flight but I must say that I am not looking forward to spend a long flight on those seats that do not look very comfortable.
    I like the current livery of Lan but don't know if they will keep it ( as well as TAM) or have plans to have a new common one for both airlines?

      0
  • Comment 130953 by
    NGO85 1581 Comments

    Thanks for the report!

    I like the North American carrier parking lot. Is SCL that short on gates during the day?

    I think I've heard more negatives than positives about the B787 for long-haul Y comfort, but for a regional flight like this, LAN seems to offer a great hard and soft product.

    Nice pictures of the Andes, not a lot of snow in the warmer summer months.

      0
    • Comment 311854 by
      KévinDC TEAM 3971 Comments

      I don't think it's a matter of being short of gates. US carriers schedule aircraft to sit for a long time in Deep South American destinations to offer optimal schedules (morning arrivals and evening departures); European carriers do this too in South Africa. In JNB for example, one can see all the Euro carrier A380s lines up on remote stands as they sit for the day. Because North American carriers don't have enough flights to outright own gates in these destinations, they push them off the gate to remote stand as they rent gate space and would have to pay to keep aircraft on the gates.

        0
    • Comment 311857 by
      NGO85 1581 Comments

      Thanks for the explanation Kevin, I've never ventured south of the equator to witness this. I guess I was just basing my comment on what I see at NGO, planes only get backed up to remote stands when they are in need of space, otherwise they just sit there (EY's A332 sits at a gate for over 8 hours from when it comes in at 2pm and before it leaves at 10pm).

        0
    • Comment 311875 by
      viajero90 AUTHOR 44 Comments

      Hey! U're welcome.
      In SCL it's the same as in EZE: North-American airlines flights arrive early in the morning and depart late in the night (only some MIA or MEX flights departe in the afternoon). So they park their aircraft during the day.

        0
  • Comment 131813 by
    Chibcha 413 Comments

    Thanks for the report! LA's 787s look amazing, but it's a shame they're not as comfortable as the 767s, ditto for AVs.

    Nice pictures of the Andes btw!

      0

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