Flight-Report

Review of Air New Zealand flight Auckland Melbourne in Economy

Airline Air New Zealand
Flight NZ729
Class Economy
Seat 25A
Aircraft Airbus A320
Flight time 03:50
Take-off 21 Sep 18, 18:45
Arrival at 21 Sep 18, 20:35
NZ   #23 out of 128 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 79 reviews
koresh
By SILVER 741
Published on 1st October 2018
Air New Zealand ZK-OJO NZ729 Auckland - Melbourne

Flight details:
Airlines: Air New Zealand
Flight No: NZ729 AKL - MEL
Reg: ZK-OJO
Aircraft: Airbus A320-232
Departure Auckland International Gate 2: 18:46 NZST
Arrival Melbourne Terminal 2 Gate 5: 20:37 AEST
Flight time: 3 hours 51 minutes
Distance: 2,508 km

Full trip video: Air New Zealand ZK-OJO NZ729 Auckland - Melbourne

Do watch and experience the flight.



Introduction

This flight is from 2018 returning from New Zealand. Booking was to arrive in Christchurch and depart from Auckland. Read Christchurch arrival: Air New Zealand ZK-OJO NZ898 Melbourne - Christchurch

Had booked this flight months before. Return flight was NZ125 on Boeing 787-9 departing at AKL Departure :15:15 MEL Arrival: 17:20. A month and half before the flight, it was cancelled. Had to change the car parking, car hire. Had chose NZ125 for the Boeing 787-9 and to avoid the evening rush at Melbourne. Wasn't to happen, got the same aircraft which had flew to Christchurch.

Checked the flight details

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Arriving at the Auckland Airport

Arrived early. Had check-in the flight before coming to airport. After dropping the rental car, walked to the checkin area.

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Flight Schedule

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LATAM Check-in area

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Check-in

Check-in was through self-check kiosk for this flight. Had weighted the bag earlier , knew it was underweight. Went to self-check kiosk, scanned the passport, answered the usual questions, boarding pass and baggage tags were printed. Took the bag to drop-bag where bag was weighed and scanned.

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Departure

Departure area is upstairs at Auckland. All passengers have to fill the departure Immigration forms . Went to the food court for some meal before boarding as had booked seat + bag.
Auckland Airport is undergoing construction, the viewing gallery was closed. With nothing else to do, decided to head for immigration.

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Immigration and Security

Immigration had self-check or through officer. Was directed to join the queue for the immigration officer, when my passport is smart gate compliant. Took sometime for the processing to complete, while in queue was asked about destination and nationality. While the smart gate was quicker.

Security queue was short but lacked trays, had to wait to get tray. Took about 10-15 mins.

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Duty Free area

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Long walk to gate

Gate number is not displayed until an hour before boarding commences. Not sure if its done to avoid crowding near gate or to keep people shopping.

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Food Court

Smaller food court with limited food options. Spent the last few NZ$, had coffee and sandwich. Coffee was terrible. Chucked it after couple of sips.

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More Shopping

Walking to towards gate area. Not knowing the gate number.

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Gate information

Flight would depart from gate 2

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To Gate

Walked towards the gate, which is accessible taking the escalator down.

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Airside view

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Air New Zealand ZK-OJO operating NZ 729 to Melbourne

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Boarding

Announcement was made that the flight was delayed by 15 minutes. Waited for boarding to be called.

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On board

Boarding commenced shortly, long queue had formed. It was a full flight. Passport and boarding pass was checked.
Being one of the first few to board, didn't have to wait long to be on board the aircraft. On board, boarding pass was checked and directed to seat. Being a all economy flight Airbus A320. seating is 3-3.

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Boarding

Flight being full the overhead bins were full with passengers having to put bags under seat.

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Window view

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Latam on the way to Santiago

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Seat view

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Kia Ora [Hello]

Touchscreen IFE.

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Air New Zealand ZK-OJB

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Flight information

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Flight map

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Destination information

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Flight details

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Ready for pushback and taxi

Pushback commenced after passengers had boarded.

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Flight details

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Taxi and takeoff

After a long taxi to runway 23L, departed Auckland. Watch video for taxi and departure.

Seat pocket material

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Air New Zealand A320R Safety Card

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Australian immigration form

Australian immigration forms were distributed. Completed soon as was prepared with pen and passport details.

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Flight details

Flying over the Tasman sea, seat belt sign came on. hit a few minor bumps along the way. Cockpit crew announced they had avoided the weather flying higher.

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Cabin view

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Tea /Coffee and Water

Cabin commenced shortly after the sign was turned off. Tea/coffee was available. Meals were provided to passengers who had opted for "The Works" or Buy on Board [BOB] .

Had my fill earlier before boarding, skipped the meal.

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Inflight Entertainment [IFE]

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Air New Zealand fleet information

Checked the Air New Zealand fleet information. Below are the details.

Boeing 777-300ER

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Boeing 777-200ER

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Boeing 787-9

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Airbus A320-200

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ATR 72-500/600

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Bombardier Q300

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Flight information

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Flight path

Reaching the Australian shores

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Flight details

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Cabin view

Lights were dimmed after the cabin service.

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IFE remote

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Movies

Checked movies available on payment.

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Flight map

Reached South East of Victoria

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Flight Details

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Approaching Melbourne

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Taxi

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Arrived at Gate 5

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Flight Information

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Landing details

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Full flight details

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Disembarkation

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Immigration

Having arrived into evening peak, long queue was formed at self-check kiosk to fill smart gate details. Skipped the smart gate and went to immigration officer. No questions asked passport was scanned and handed back.

Baggage Collection

Baggage took 10-15 mins to arrive.

Quarantine and Exit

Long queue was formed at Quarantine check, as had nothing to declare. Was allowed to pass through the exit. Took about an hour after landing to exit the airport.

Car Park

As was exiting the terminal, saw the long term car park bus at the kerb, rushed to get on board. Once on board settled till the arriving at the bus stop.
Found my car. Felt good to be back in the comfort of own vehicle after driving small car during the trip. Headed to exit and on to Tullamarine Freeway.

Hope you enjoyed the trip, Thanks for reading.

End of trip

:)
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Verdict

Air New Zealand

6.5/10
Cabin8.0
Cabin crew8.0
In-flight Entertainment5.0
Meal/catering5.0

Auckland - AKL

6.0/10
Efficiency5.5
Access6.5
Services5.0
Cleanliness7.0

Melbourne - MEL

6.5/10
Efficiency6.0
Access7.0
Services6.0
Cleanliness7.0

Conclusion

Air New Zealand flight was satisfactory, as had booked seat and bag. Crew were friendly, cabin was clean. Entertainment and food was buy on board. Wasn't expecting much as it was pay as you go service.

Auckland Airport was a long walk through duty free to gate, immigration could have been faster if had used to the smartgate. security check was slowed due to lack of trays. Food options were few as airport undergoing construction.

At Melbourne Airport, had long queues at self-check kiosk. immigration was quick, bags came slow. Quarantine queues were long. Overall experience could have been better.

Information on the route Auckland (AKL) Melbourne (MEL)

The contributors of Flight-Report published 9 reviews of 2 airlines on the route Auckland (AKL) → Melbourne (MEL).


Useful

The airline with the best average rating is Emirates with 8.4/10.

The average flight time is 4 hours and 3 minutes.

  More information

2 Comments

  • Comment 468084 by
    KévinDC TEAM GOLD 4655 Comments

    Thanks for sharing! Always nice to see reports from down under. I'm surprised to see NZ charges for the IFE on Trans-Tasman flights--pretty disappointing. Even US carriers don't charge for IFE domestically anymore. The cabin looks good though.

    • Comment 468660 by
      koresh SILVER AUTHOR 41 Comments

      Air New Zealand A320s are all-economy for Trans-Tasman flights. Ticket was reasonably priced for the distance. Air NZ maybe earning more revenue through charges for add on services.

      Thanks for your comment.

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