Review of Asiana Airlines flight New York Seoul in First

Airline Asiana Airlines
Flight OZ221
Class First
Seat 2K
Aircraft Boeing 777-200ER
Flight time 14:30
Take-off 01 Jan 15, 13:20
Arrival at 01 Jan 15, 17:50
OZ 106 reviews
IrishAyes
By 7839
Published on 22nd April 2015
<big><center><font color=yellow>Bidding adieu to Star Alliance.</font></center></big>

Hello A-Netters! After an 18 month hiatus, I am back to writing and publishing trip reports. 2014 was a quiet year without intercontinental travel, but 2015 has been different. Here is my latest from a very travel-heavy winter and spring, thus far!

United Airlines underwent a massive devaluation in February 2014 on award redemption via Star Alliance partner carriers using MileagePlus points. As I had accumulated well over enough points to buy at least two one-way award tickets in Premium cabins on partner carriers at pre-devaluation rates, I decided to exhaust my miles before the markup went into effect. I had discontinued my loyalty to United Airlines on December 31, 2013 after a series of mishaps that left me fed up with the carrier and I decided to trade in my elite status by switching from Star Alliance to OneWorld.

Ultimately, I booked two one-way award tickets using United MileagePlus miles: Asiana First from New York JFK to Seoul; Thai Business from Seoul to Paris, via Bangkok and Hong Kong, and then US Airways from Paris back to Minneapolis via Philadelphia in Envoy class (the latter was purchased using AAdvantage miles).

This trip essentially afforded me a series of “firsts:” my first chance to fly Asiana Airlines, my first trip to South Korea, my first Airbus A380 flight (from Bangkok to Paris) my first time flying US Airways in Envoy and my first “round-the-world” itinerary.

<big><center><font color=yellow>Pre departure</font></center></big>

I arrived in New York from Minneapolis (where I currently live) on the 31st of December via Sun Country Airlines, which is a Minnesota-based “niche” carrier that offers fairly decent fares and a fairly pleasant domestic First experience (for a small fee within 24 hours). My journey into NYC was uneventful and I deplaned in Terminal 4 at JFK, which allowed me to familiarize myself with the gate area where my flight to Seoul would depart from the following morning.

The subway ride into Manhattan was easy and I spent New Years Eve meeting up with some college friends, which was a grand old time. I called it an early night and crashed at my sisters’ apartment, wanting to get a decent rest the night before my trip. The following morning, I headed back to JFK on the E train and took the AirTrain from the Upper East Side back to Queens. When I finally arrived at Terminal 4, I felt exhausted already.

<big><center><font color=yellow>Ground experience - JFK Terminal 4</font></center></big>

Being New Years Day, the terminal was fairly quiet at that hour, with a handful of long-haul and short-haul flights on Air India, Etihad, Seoul and Lagos leaving at that hour. Asiana has their own dedicated check-in counters and ground staff at New York, and there were separate lines for both First, Business and Economy class passengers. There were no lines in the Premium Class lanes, and the agent called me forward to present my documents. Interestingly, the check-in agent needed my supporting documentation with my return information to the U.S., although without further interrogation. Overall, a fairly rudimentary affair with basic smiles and thank-yous, but nothing that left much more than that on my impression.

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That said, the rest of the airport experience at JFK was pretty horrible. I must say, flying Star Alliance out of JFK at that hour really sucks: there is a premium class entry lane for First and Business passengers, but it ultimately merges with the rest of the queue, and the entire process, even at that slow hour, took a good 30 minutes. I advise people to arrive early if flying this route. There also tend to be a lot of passengers with special service requests (notably on the Air India flight) which tend to hold up the queues during security.

<big><center><font color=yellow>Lounge Experience - Swiss Lounge</font></center></big>

Asiana does not have its own lounge at JFK, but customers are invited to use the SWISS lounge located on the upper tier of the airport. The lounge itself is quite nice, but the food selections at that hour are fairly basic, which I was expecting based on reading initial reviews. There is an assortment of continental breakfast food items served (even as late as noon) and a self-service bar for beer and wine. The seating area was not very full and the tarmac views are wonderful.

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Overall, the SWISS lounge was a slightly underwhelming experience, but consistent with my expectations. Lounges can be hit-or-miss these days anyway. Besides, at an airport like JFK, it can be more fun to roam the gate areas just to see the flights boarding to exotic destinations anyway :) Boarding was called at 12:30 pm for the Asiana flight, and off to the gate I went.

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<big><center><font color=yellow>Initial impressions</font></center></big>

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The 777-200 was in immaculate condition, and I was giddy with excitement to board the flight. The cabin attendants greeted me by my first name and offered to help me with my belongings, take my coat, and stow my articles in the bin. It felt very VIP without being too over the top.

Although pre-departure beverages are not offered due to some alcohol policy (again, something I knew beforehand) the attendants offered non-alcoholic beverages, particularly suggesting I try one of their wide selection of Teas on board, which i thought was a nice gesture. The rest of the time I spent familiarizing myself with the Suite and the seat controls, as well as the TV system and stowage areas.

The seat itself is showing its age, and unfortunately, I must say that it takes some time before you can find yourself in a comfortable position with the recline and lie-flat position. In full honesty, though, I’ve encountered the same feelings on Air India in First - meaning that I am likely just a better sleeper in Business Class beds. The TV screen is massive, and the resolution is absolutely brilliant. There is an ottoman with plenty of storage space that houses a very comfortable duvet and bedding.

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Menus and Amenity kits were also distributed on the ground, and the contents were perfect for this length of a flight. The kit contained Bvlgari products which I utilized throughout the flight as the cabin felt slightly drier than normal. Lavatories were also stocked with various amenities such as toothbrushes, toothpaste, fragrances and facial creams.

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I also received a pair of pajamas, which looked ridiculous on me given that a Medium size (which I usually wear) was likely tailored towards someone much smaller than me :)

Pushback was on time and taxi to the runway was fairly quick, with excellent views of Manhattan as we lifted off into the air bound for Seoul.

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<big><center><font color=yellow>In-flight - Meal Service</font></center></big>

Once in the air, immigration forms were distributed as well as menu cards. The meal service was pretty much designed to be dine-as-you please, with western and Korean options available for each meal. The beverage list was VERY extensive with an impressive list of wines, although I did not partake in any. Also available were specialty cocktails, a wide array of aperitifs, spirits and beers, as well as teas. My favorite, of course, was the availability of Johnny Walker Blue :)

As the flight leaves around noon JFK time, Lunch service is the main event. I chose the Korean selection with the request for Caviar, although the Western option also looked fantastic as well. Drink and meal orders are taken before takeoff. I needed a bloody mary to get me out of my funk, so I asked for this to be served with my first course.

The starter was a rather yummy shrimp with radish and carrot that had a nice pickled taste to it and a tomato served with a Rose. Following this was a delectable caviar array which hit the spot. I had been waiting for this moment and savored every bite. I paired this with a glass of Cuvee. I had been eagerly awaiting for my first chance to ever enjoy caviar in First class, and this was it! I was on cloud nine (literally).

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The third course was Hobakjuk, which is a Korean Pumpkin porridge. I had heard mixed reviews of this, with one fellow blogger describing it as “liquefied chalk,” but I found it to be somewhat tasty, although slightly bland, but nevertheless palatable.

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The main course, which was described on the menu as, “Korean Royal Cuisine, Bibimbap and Beef Short Rib Bulgalbi” was more like a feast. I have sampled Korean BBQ in some of the best K-Towns in LA, Dallas and Chicago and this had to be among some of the best I had ever had. The beef was tenderly cooked and succulent and the sides had just the right amount of flavor. I savor Korean barbeque not just for the beef, but the sides, which included:

  1. Kimchi - which is essentially pickled cabbage with ginger, garlic and red pepper flakes
  2. Japchae - stir fried glass noodles made from sweet potato
  3. Gaeren mari - stuffed egg omelet
  4. Pickled cucumbers and bellflower roots

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This left me feeling very full after the conclusion of the meal. I opted to have my dessert saved for later in the flight, which the flight attendants happily obliged to do keep for me. Around 5 hours in, I requested a fruit plate, along with some cheese and crackers, all which hit the spot. The fruit platter was refreshing and paired nicely with the cheese array - which consisted of emmental, boursin and camembert. As an avid cheese addict, I gave it a two thumbs up.

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A few hours later, I decided to have some udong noodles, which was prepared freshly in-flight and paired with some more kimchi and pickled radish. I cannot tell you how sumptuous these noodles were. I paired this with a delicious mimosa and enjoyed my “dessert” which was saved for me from the main meal — an opera cake. I felt truly spoiled.

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Prior to landing, a snack service was offered, and I opted for the Western option which consisted of roasted chicken breast with macaroni and cheese and some vegetables. I did enjoy the appetizer, which featured a crisp salad of salmon, scallop and vegetables, but the main course itself was a bit of a disappointment. It tasted like a TV dinner served on fine china, but then again, I should have been more adventurous and opted for the Korean meal. Dessert was a fruit tart which was fine. Not a let-down, but not not a home run, either.

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However, given the overall satisfactory elements of the other meal services, I would say that Asiana does an excellent job with their catering.

Here is the complete F&B menu:

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<big><center><font color=yellow>In-flight: entertainment screen</font></center></big>

Asiana is VERY proud of its flat-screen TVs - which measure at 32” across. While this is great, I was expecting more from the selection of in-flight entertainment films. Understandably, being a global airline requires breadth of films, audio and various other sorts of entertainment to keep guests occupied from multiple nationalities, but I believe that other 4 and 5 star airlines have successfully outdone Asiana in this realm without too much hiccup. There are certainly a decent selection of films and audio channels for English speakers, but I found myself watching 1-2 movies (Dead Poet’s Society and 100 Foot Journey) and spending the rest of the journey reading, sleeping and watching the air show (which is really good).

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<big><center><font color=yellow>The Suite</font></center></big>

The suite itself is uncomfortable in fully-upright position, and requires a lot of “tweaking” before finding the ideal contour to adjust to the spine. In sleep mode, it does the trick, but honestly, I did not sleep much given that this flight departs at 1 PM New York time and primarily operates as a day flight. Though slightly worn, the cushion was soft and comfortable for resting position and reading.

There is a seat control panel on a tablet-like device adjacent to one’s armrest, which is convenient for moving the contraption around without having to fumble around other hardware. Though the screen says, “minibar,” the minibar itself on the Asiana F Suite is not utilized and supposedly created as another storage space? A bit puzzling…

Being enclosed is also a nice feeling, if you enjoy privacy. After the first meal service, the cabin lights are dimmed and the ceiling panels reflect the stars, which is tranquil. I would say that on the overall 14 hour flight, I slept no more than 4-6 hours, without keeping exact count. Not shabby by any means, but given the time of day, I wasn’t expecting to sleep very much. The one time I did doze off, I woke up sweating, as it was warm wearing the PJs.

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<big><center><font color=yellow>The Crew</font></center></big>

End-to-end, the crew serving the First Class cabin on this flight did an excellent job. The head service agent was extremely polite and efficient, introducing herself upon boarding and seating and offering to take my coat and welcome me on-board. Her colleagues were also friendly and professional, if not lacking a few language refinements, but I am not a high-maintenance passenger and as long as duties are carried out with a smile and not in an overly drawn-out fashion, I am a happy camper. Lavatories were also constantly clean and had a range of products to use to pamper up, as well as toothbrushes and shave kits.

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<big><center><font color=yellow>The Scenery</font></center></big>

Our routing took us directly due north of New York, passing over Montreal and Eastern Quebec before crossing over the Hudson Bay, Rankin Inlet (Nunavut), The Northwest Territories, above Yukon, Northern Alaska, the Chukchi Sea, Siberia, Harbin, China and Shenyang before mobilizing around North Korea.

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<big><center><font color=yellow>Landing and arrival</font></center></big>

The approach into Seoul was stunningly beautiful: the JFK-ICN flight arrives slightly before dusk and afforded gorgeous views of the city. I was captivated by the approach we took around North Korea and around the city of Incheon before making our final descent into the airport.

Customs, Immigration and clearance was flawless and I bundled up to board the train to Seoul!

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See more

Verdict

Asiana Airlines

8.1/10
Cabin9.0
Cabin crew8.0
Entertainment/wifi7.5
Meal/catering8.0

SWISS Lounge - Business

6.8/10
Comfort7.0
Meal/catering7.0
Entertainment/wifi7.0
Services6.0

New York - JFK

6.2/10
Efficiency5.0
Access6.0
Services6.0
Cleanliness8.0

Seoul - ICN

8.9/10
Efficiency8.5
Access9.0
Services9.0
Cleanliness9.0

Conclusion

<big><center><font color=yellow>[b]Asiana First: Final impressions[/b]</font></center></big>

I highly recommend flying Asiana as it is a quality airline with which sets the bar very high for other Star Alliance carriers. Having only flown Air India in intercontinental First class, which is a different experience on its own, I cannot compare Asiana to many others. I know that the airline is very proud of its in-flight product and has worked hard to maintain that consistency.

Thank you for reading, and as always, feedback is appreciated!

<big><center><font color=yellow>[b]Like an Old Seoul[/b]</font></center></big>

I absolutely loved my visit to Seoul. It reminded me a lot of my time living abroad in Santiago, Chile - especially during the winter months. I wish my trip had been longer, but I covered about as much ground as I possibly could, exploring the city largely on foot and also with the aid of the Seoul metro :) Seriously, I am a die-hard for convenient, easy and affordable public transit systems. I cannot stress how Seoul quickly won my heart with a direct line to the airport.

I decided to do something out of the ordinary by staying with a Korean “host” family via airbnb, which was a wonderful idea. They were a lovely couple with a very quaint apartment near the Mullae station just south of the river who were known for being gracious hosts for foreign visitors. The “bed-and-breakfast” arrangement worked perfectly and I had some wonderful face time with them learning about Korean culture.

I slept like a baby and woke up early the next morning to get the day started. After bundling up (as it was 20-30 degrees F in Seoul at that time of year ---- though not as bad as Minnesota)

[URL=http://s1169.photobucket.com/user/Aviation_D/media/OZ%20JFK-ICN/IMG_4728_zpsyqv5g4ae.jpg.html][IMG]http://i1169.photobucket.com/albums/r517/Aviation_D/OZ%20JFK-ICN/IMG_4728_zpsyqv5g4ae.jpg[/IMG][/URL]
[i] the seoul subway map. it looks frightening, but it is actually extremely easy and navigable, as well as bilingual. i hear this is not so much the case in tokyo...

[URL=http://s1169.photobucket.com/user/Aviation_D/media/OZ%20JFK-ICN/IMG_4731_zps11emyjma.jpg.html][IMG]http://i1169.photobucket.com/albums/r517/Aviation_D/OZ%20JFK-ICN/IMG_4731_zps11emyjma.jpg[/IMG][/URL]
and they say americans are constantly engrossed in their mobile devices...look at what you've done, SAMSUNG!

[URL=http://s1169.photobucket.com/user/Aviation_D/media/OZ%20JFK-ICN/IMG_4733_zpsi7eyic54.jpg.html][IMG]http://i1169.photobucket.com/albums/r517/Aviation_D/OZ%20JFK-ICN/IMG_4733_zpsi7eyic54.jpg[/IMG][/URL]
view from my apartment in mullae. my korean host family was lovely. they fed me cornflakes and gave me a magnet.

[URL=http://s1169.photobucket.com/user/Aviation_D/media/OZ%20JFK-ICN/IMG_4741_zpsnp9tfqv5.jpg.html][IMG]http://i1169.photobucket.com/albums/r517/Aviation_D/OZ%20JFK-ICN/IMG_4741_zpsnp9tfqv5.jpg[/IMG][/URL]
the Han River bisects the city into two regions. here we are on the train crossing from the south side into the north.

[URL=http://s1169.photobucket.com/user/Aviation_D/media/OZ%20JFK-ICN/IMG_4743_zpst4hsbges.jpg.html][IMG]http://i1169.photobucket.com/albums/r517/Aviation_D/OZ%20JFK-ICN/IMG_4743_zpst4hsbges.jpg[/IMG][/URL]
…and it feeds into the Yellow Sea

[URL=http://s1169.photobucket.com/user/Aviation_D/media/OZ%20JFK-ICN/IMG_4744_zpsxatdgxlo.jpg.html][IMG]http://i1169.photobucket.com/albums/r517/Aviation_D/OZ%20JFK-ICN/IMG_4744_zpsxatdgxlo.jpg[/IMG][/URL]
Pano…

[URL=http://s1169.photobucket.com/user/Aviation_D/media/OZ%20JFK-ICN/IMG_4745_zpsmfkejylt.jpg.html][IMG]http://i1169.photobucket.com/albums/r517/Aviation_D/OZ%20JFK-ICN/IMG_4745_zpsmfkejylt.jpg[/IMG][/URL]
the seoul metro cars run like, 15 or 20 deep, with a long passageway that allow people to pass between them. like a giant accordion.

[URL=http://s1169.photobucket.com/user/Aviation_D/media/OZ%20JFK-ICN/IMG_4749_zps9ndzuxhg.jpg.html][IMG]http://i1169.photobucket.com/albums/r517/Aviation_D/OZ%20JFK-ICN/IMG_4749_zps9ndzuxhg.jpg[/IMG][/URL]
Gyeongbokgung Palace

[URL=http://s1169.photobucket.com/user/Aviation_D/media/OZ%20JFK-ICN/IMG_4752_zps4dtrk9b9.jpg.html][IMG]http://i1169.photobucket.com/albums/r517/Aviation_D/OZ%20JFK-ICN/IMG_4752_zps4dtrk9b9.jpg[/IMG][/URL]
selfie stick sighting #1.

[URL=http://s1169.photobucket.com/user/Aviation_D/media/OZ%20JFK-ICN/IMG_4764_zpsnezt4x3k.jpg.html][IMG]http://i1169.photobucket.com/albums/r517/Aviation_D/OZ%20JFK-ICN/IMG_4764_zpsnezt4x3k.jpg[/IMG][/URL]
Selfie stick sighting #2. the little one says, let me take a picture of you taking a selfie with my DSLR.

[URL=http://s1169.photobucket.com/user/Aviation_D/media/OZ%20JFK-ICN/IMG_4766_zpsiwfzn84t.jpg.html][IMG]http://i1169.photobucket.com/albums/r517/Aviation_D/OZ%20JFK-ICN/IMG_4766_zpsiwfzn84t.jpg[/IMG][/URL]
Gyeongbokgung Palace

[URL=http://s1169.photobucket.com/user/Aviation_D/media/OZ%20JFK-ICN/IMG_4769_zpsgcdnnwhk.jpg.html][IMG]http://i1169.photobucket.com/albums/r517/Aviation_D/OZ%20JFK-ICN/IMG_4769_zpsgcdnnwhk.jpg[/IMG][/URL]
Gyeongbokgung Palace

[URL=http://s1169.photobucket.com/user/Aviation_D/media/OZ%20JFK-ICN/IMG_4779_zpsjtlwquct.jpg.html][IMG]http://i1169.photobucket.com/albums/r517/Aviation_D/OZ%20JFK-ICN/IMG_4779_zpsjtlwquct.jpg[/IMG][/URL]

[URL=http://s1169.photobucket.com/user/Aviation_D/media/OZ%20JFK-ICN/IMG_4784_zpsdp3pj9yb.jpg.html][IMG]http://i1169.photobucket.com/albums/r517/Aviation_D/OZ%20JFK-ICN/IMG_4784_zpsdp3pj9yb.jpg[/IMG][/URL]
the USA may have been out-fatted (a rare, no pun intended, feat) by Korea's take on the KFC double down. this variation, known as the Zinger Double Down King, has gravy, beef, and pork in between two fried chicken patties. i am guessing the 50% off sign means you will get a discount coupon with your mean for your first angioplasty.

Information on the route New York (JFK) Seoul (ICN)

Les contributeurs de Flight-Report ont posté 5 avis concernant 2 compagnies sur la ligne New York (JFK) → Seoul (ICN).


Useful

La compagnie qui obtient la meilleure moyenne est Korean Air avec 8.0/10.

La durée moyenne des vols est de 14 heures et 27 minutes.

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1 Comments

If you liked this review or if you have any questions, don’t hesitate to post a comment below !
  • Comment 134597 by
    KévinDC TEAM SILVER 6656 Comments
    Hi there and thanks for sharing this first report on Flight-Report.com with us. A very enjoyable read with lots of great detail and nice pics. It looks like some of the report didn't quite translate from A.net...and by the way, we're flight-reporters on this site :-) So you should probably take out the part about A.netters :-P Also, IMG tags don't work in the summary section--that part is just for plain text. I also added OZ to the flight number for you.

    I used to live in MN and had the opportunity to fly Sun Country a few times--it's a great little airline and I'm glad they got through their financial troubles and seem to be growing again. Would have been cool to see a report on the SY portion as well. OZ First Suites is definitely a great way to burn those UA miles before they were de-valued. I also recently switched my Elite status to oneworld, but from DL. So far I'm pretty happy with AA, though still think DL had great customer service and company culture. I haven't flown UA in years, but I don't think I'd be able to say that about UA post-merger, lol.

    Thanks again for sharing this report and look forward to the rest of the series of flights!

    Welcome to Flight-Report!

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