Review of Malaysia Airlines flight Kuala Lumpur Kota Kinabalu in Economy

Airline Malaysia Airlines
Flight MH2612
Class Economy
Seat 15A
Aircraft Boeing 777-200ER
Flight time 02:40
Take-off 05 Jun 15, 08:25
Arrival at 05 Jun 15, 11:05
MH   #41 out of 131 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 179 reviews
Alif A.F.
By 3886
Published on 7th June 2015
Hi folks!

This report is the continuation of my previous story of my short return journey to Shah Alam, all on-board wide body aircrafts. If anyone missed my earlier report, you can go here>>>http://flight-report.com/en/report-10497.html

Welcome to Malaysia Airlines System Berhad.

1st June 2015 - a D-Day for the entire Malaysia Airlines System (MAS) employees as they start to get to know their fate whether most of them (14,000) may get a job at the new company, to be called Malaysia Airlines Berhad, or being listed among 6,000 who would eventually be laid-off with compensation.

BACKGROUND
I was asked by my boss to attend a meeting on behalf of our agency at Shah Alam, the state capital of Selangor, which lies about 30km from Kuala Lumpur. Realising that MAS would upgrade some scheduled domestic flights to larger aircrafts on selected routes, I took the opportunity by booking my return tickets to KUL, all on-board Boeing 777. The upgrade was due to expected surge in domestic travellers during 2 week long school holidays, with parents taking the opportunity to bring their children for a holiday, perhaps a bit further than simply driving.

Flight: MH2612
Aircraft type: Boeing 777-200ER
Aircraft registration: 9M-MRF (Delivered new to MAS on 18th March 1998)
ATD: 8.41AM (Malaysia Standard Time)
ATA: 10.43AM (Malaysia Standard Time)
Duration: 2 hours and 2 minutes
Seat: 15A

THE FLIGHT
I was hoping that this flight would be operated using Boeing 777 as scheduled. Although I am glad that I finally got the opportunity to try out MAS's new A330, but I still have a soft spot for the airline's B777. It was the airline's flagship aircraft for a long time alongside their Boeing 747-400.

The flight was scheduled to depart at 8.25AM. Since Shah Alam is located about an hour's away from KUL, I took a taxi from the hotel at 6.00AM. The sky was still dark although the early rays of sunrise begin to break through the sky. Since, I also done my check-in online, I went straight to the boarding lounge, passing through the usual security and got ID and boarding pass checked.

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I arrived at the airport at about 7.00AM


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 Our aircraft parked at the gate. It arrived from Amsterdam's Schiphol as MH19 the day before.


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The early morning scene near our boarding lounge.


There is a restaurant serving popular local delicacies near our boarding lounge. I took the opportunity ordering full breakfast of Nasi Lemak, expecting that the in-flight meal would not satisfy my morning hunger.

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My breakfast of the day!


Whilst enjoying my breakfast, a nearby patron talked to someone on her mobile phone, apparently shocked to know that there was a (rather) strong earthquake jolting Sabah. I could hear her conversation since I sat just beside her table. I was skeptical at first whether the earthquake happened at that particular location in Malaysia, and I tried to ascertain whether she is Sabahan or Indonesian since Sabahan accent can be quite similar to Indonesian accent. Then, after I finished my breakfast, I looked at my mobile phone and saw dozens of WhatsApp messages popping up . Apparently, my colleagues were all talking about the earthquake in Sabah. Quite a big story.

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Our aircraft, registered 9M-MRF.


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Passengers started filling the boarding lounge. It was almost a full flight. A hot topic of conversation among some of them was about the earthquake in Sabah. Earthquake disaster is very rare in Malaysia, so this one virtually caught everyone by surprise.


At about 8.15AM, boarding was announced, starting with familes with children and business class passengers. I am among the last ones to board the aircraft. Upon entering the door, I was greeted warmly by the cabin crew. Once I reached the cabin, it was the same cabin layout since the aircraft was delivered in 1998. Software update was done to the IFE system in 2005, alongside business class overhaul, though that was 10 years ago. However, a big plus for being on-board the airline's B777 is that the economy class seat pitch is spacious at 34. Despite, being of older design, the seat is very comfortable, as cotton fabrics are still used to cover the seat cushions, instead of leather that can be found on most Malaysia Airlines fleets today. In my opinion, it is still better than the today's generation of economy class seats.

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The economy class seat pitch is 34 - very spacious!


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The economy class cabin is still the same ever since the aircraft was delivered 17 years ago.


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My window was covered with morning dews, since the aircraft was parked overnight.


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The IFE hasn't been updated since 2005.


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I flip the airline's Going Places inflight magazine. Christoph Mueller is now the first CEO (and first non-Malaysian) to helm the soon to be established Malaysia Airlines Berhad.


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Rolls-Royce Trent 892 engines.


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Undocking process began.


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The morning dews slowly gone away, giving me clearer view of surrounding.


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We were pushed back and then pulled by the tow truck for several metres until the end of the terminal.


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The tow truck detached from main landing gear, and engines started to spool. The ground staff on the tow truck bid farewell to us!


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We taxied to runway 34R for departure.


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Entering runway 34R.


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Takeoff!


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We begin turning to the right towards South China Sea.


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As we climbed higher, the city of Kuala Lumpur came to view. The weather was clearer due to overnight rain.


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I can see the surrounding mountains poking through the layer of haze.


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The lake below is Semenyih dam, one of the water reservoirs that supplies water to Klang Valley residents.


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About to enter the state of Pahang, though we may also passed over a section of the state of Negeri Sembilan.


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It took just 20 minutes to cross Malay peninsula to reach South China Sea.


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30 minutes into the flight, breakfast meal service began.


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Cabin crews working hard to ensure everyone got their breakfast.


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Two options for breakfast - Nasi Lemak or Omelette. I chose the latter. I also chose apple juice.


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Free Mori cookies (or rather cookie as only a piece of cookie in it).


Just like my previous flight, the portion is inadequate. I hope the new airline can increase the portion size to perhaps, twice on what we have now. The omelette contains mushroom slices, with baked potatoes and sausage. The cookie is very crunchy, not too sweet and it is made from oats.

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We cruised at 41,000 feet - very high for a Boeing 777 in my opinion.


There were children on-board our flight that day since it was school holidays. However, I felt a bit unease due to the presence of a crying baby. The parents and the baby were seated at the same row as mine. The infant, for most of the flight kept on crying. I didn't blame the parents. Perhaps, their child couldn't bear the pressure difference that can cause pain in the ear drums. One of the cabin crews was kind enough to give the parents on tips to keep their infant calm throughout the flight, though none that worked.

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Passing above Indonesia's Natuna Islands.


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The Select Entertainment homepage - the same software that is plugged into the airline's B777 fleets since 2005.


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The IFE console.


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Time flies by pretty quick. B777 can fly faster than B737, which makes travel between KUL and BKI faster by 30 minutes.


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Almost reaching Borneo island.


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We began our descent.


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The descent was quick. In just about 15 minutes, I could already see Kota Kinabalu's coastline.


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I could see BKI's runway 02.


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It was rather unusual approach style. The pilots aligned the aircraft with the runway at shorter distance than the usual.


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Touchdown!


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Not so smooth touchdown though. I could see local spotters took photos of their big catch!


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We quickly exited from runway 02.


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It was a clear afternoon at Kota Kinabalu.


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I saw MAS's A330 parked at the gate. When nowadays that the airport receives few wide bodies, it is even rarer to see more than one wide body aircraft parked at the same terminal. What is more interesting is that above particular A330 is 9M-MTA, which took me to KUL two days earlier!


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We parked at the far end of Terminal 1.


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After I took the above photo, an airport staff beside me told that the earthquake caused minor damage at the airport's upper level, with some damage reported at the city. However, he also said the earthquake caused major damages near Mount Kinabalu, close to the earthquake's epicentre. The earthquake was reported to be 5.9 on the Richter scale and occurred at 7.15AM, the largest ever recorded in Malaysia's history. As I write this report, 16 deaths are confirmed with 2 people still missing. All casualties comprise climbers and a mountain guide at Mount Kinabalu. They died due to being crushed by falling rocks and boulders.

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Despite the earthquake incident, seems like the passengers were unperturbed. Before we can enter Sabah, we must show our IDs or passports even if you are Malaysian.


That's it folks. Thanks for reading.
See more

Verdict

Malaysia Airlines

6.5/10
Cabin8.0
Cabin crew7.0
Entertainment/wifi5.5
Meal/catering5.5

Kuala Lumpur - KUL

8.1/10
Efficiency10.0
Access5.0
Services9.0
Cleanliness8.5

Kota Kinabalu - BKI

8.4/10
Efficiency8.0
Access8.5
Services8.5
Cleanliness8.5

Conclusion

--VERDICT--
1) AIRCRAFT CABIN
As mentioned in my previous report, taking a domestic flight on-board a wide body aircraft is always a bonus. I compared the airline's A330 and B777 (strictly based on the airline's hard product offering, not based on aircraft type in general), and found that despite being far older, the B777 has a very spacious legroom in its economy class. With a seat pitch of 34, I can stretch my legs all the way until touching my neighbour's feet in front ( but, of course I don’t do that). The 9 abreast arrangement is certainly far better than 10 abreast that I found on my Emirates B777 flights. The seats are certainly more comfy than the ones on A330. My back ached frequently when sitting inside A330, but on B777 none of that occurred. With the new Malaysia Airlines Berhad coming online starting 1st September, the CEO of the new airline, Christoph Mueller already indicated that Business class on-board Airbus A330 and Boeing 777 would be upgraded, with the aim of achieving higher standards than industry trends. With B777 fast ageing, I am not sure whether upgrading business class make sense, but I hope that the economy class got upgraded as well, though I am keen to see the airline retain the seat design. Yes, the seat design is older, but it is very comfy.

2) ON-BOARD MEAL SERVICE
As I mentioned in my previous report, the meal quality has gone down slowly over the years. I used to get full set of meals like the one I had with Emirates back in January this year, even on domestic flights. But, that went down to being more simpler and contained in a box. During Idris Jala's tenure as CEO, the box design was classier. However, the meal portion is small. I would like it if the portion is increased to twice than it is now.

3) CABIN CREWS
In this particular flight, I found that the cabin crews perform their job accordingly (based on a passenger perspective), like giving out meals, greeting passengers during boarding and bidding farewell. However, I noticed that they are more attentive than the ones in my previous flight. Despite the job-cutting exercise imposed by the airline, it was a job as usual with no noticeable stress when looking at their faces. I feel for them really. I made an effort to say thank you or smiling at them whenever I can so to make them feel happier in their job.

Information on the route Kuala Lumpur (KUL) Kota Kinabalu (BKI)

4 Comments

  • Comment 138639 by
    Chibcha 425 Comments

    Another great Report, thanks for sharing!

    The views were great, alas the wing and engine got on the way!

    I hope the quake didn't cause much harm,

    Saludos!

    • Comment 318060 by
      Alif A.F. AUTHOR 27 Comments

      Thanks for reading! I got so used to sitting behind the wing, so this time I want to know how does it like sitting close to the engines. Surprisingly it was quieter.

      The quake was very strong (to us Malaysians who are not used to such natural disaster). The deaths of people on that mountain really open up our eyes on the risk that we didn't really bother before.

  • Comment 138797 by
    NGO85 1622 Comments

    Thanks for sharing this series with us, you have a very good narrative in your reports filled with lots of information about MH. It makes it for a very pleasant read!

    I usually like older planes, the new slim-line seats are usually hard and uncomfortable. This old cabin looks like it has comfortable seats and really good pitch. Sure beats the A330 you took on the inbound flight. Yeah, that IFE has seen better days.

    Breakfast is always bad on airlines and I don't find this too poor of an offering even considering the downgrade in service. I find the choice of a cookie for breakfast strange. If it was a roll or pastry, it would have been an okay meal. At least it was hot breakfast options and not a continental offering.

    Shame to hear about the earthquake, we had another volcano erupt recently in Japan so there has been a lot of seismic activity in this part of the world recently.

    • Comment 318489 by
      Alif A.F. AUTHOR 27 Comments

      Thanks again for reading my follow-up report!

      Malaysia Airlines's Boeing 777 economy seats are more comfortable than the airline's newer Boeing 737s and Airbus A330s. The inclusion of cookie as breakfast meal was an odd one.

      The earthquake is still a big story in Malaysia, 7 days after it occurred.

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