Review of Asiana Airlines flight Seoul Singapore in Business

Airline Asiana Airlines
Flight OZ753
Class Business
Seat 5D
Aircraft Airbus A330-300
Flight time 06:25
Take-off 07 Nov 14, 19:00
Arrival at 08 Nov 14, 00:25
OZ   #24 out of 134 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 91 reviews
socalnow
By GOLD 6066
Published on 2nd July 2015
Greetings Flight Report Community. Thanks for stopping by and having a look at this report. This is part 3 in the itinerary described below.

For this report I will be sharing an adventure that took place in November 2014. I've gone through my photos and determined there is enough to document the experience adequately. I have taken lounge photos from previous visits to round out the report. It's a pleasure for me to arrange the pictures into a report to relive the excitement of the trip. The reports will be broken down as follows:

LAX Delta Skyclub and Delta LAX-SEA (First) http://flight-report.com/en/report-10695.html
Delta SEA Skyclub and Delta SEA-ICN (Business)http://flight-report.com/en/report-10721.html
Asiana ICN Business Class Lounge and Asiana ICN-SIN (Business)(This Report)
Singapore Airlines The Private Room and Singapore Airlines SIN-HKG (First)(Coming Soon)
United Club Hong Kong and ANA HKG-NRT (Business)(Coming Soon)
ANA Suite Lounge NRT and ANA NRT-ORD (First)(Coming Soon)

I experienced several firsts on this adventure:

First time in SQ TPR and SQ First
First time on ANA in any class

Let's pickup the story in transit at ICN. Also see the end for a few pics around the Singapore food scene.

It's very late at home so I'm quite tired at this point and I must apologize for the lack of detailed photos in this section.

This is only my second time transiting ICN but both experiences have been suboptimal with exceedingly long waits at the transit security screening. The long waits are punctuated with apparent disorganization. Officials would come in and make and announcement and the back half of the line would then go running, presumably, to another, less congested checkpoint. There was also an abundance of line hopping as those who were about to miss a connection were brought to the front of the line(s). Quite the contrast to NRT where transit security is very fast and efficient.

Airside at ICN.

photo 20141106_235022

Some entertainment in the terminal.

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I enjoyed the music for a spell and then made my way to the Asiana transit desk. I was checked in and the agent took the time to humor me and look for a seat with an empty seat next door. It was then off to the Asiana Business Lounge.

The lounge is pleasant ans spacious but the food and beverage on offer are quite weak.



After a brief stay it was time to wander down to the gate and board the flight.

Very dated angle-flat business class seat. THe IFE screen is a decent size however the resolution is appalling.

photo 20141107_015050

Pitch.

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The crew are warm and gracious in their greeting. I am always so very impressed with the grace and precision with which the Asiana Flight Crew perform their duties. It really is a pleasure to be in their care.

PDB on offer are orange juice, water and champagne. Guess which I selected?

photo 20141107_015848

Lovely menu presentation.

photo 20141107_022728

Essentially there was a Western path or a Korean path for dinner choices. I opted for the western and sin of sins neglected to snap a picture of the main. My apologies.

Starter.

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Fruit and cheese.

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Dessert.

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Pre-arrival snack service. Was offered from a trolly full of sandwiches.

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We arrived on time to a deserted Changi Immigration hall.

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I'll add a few pictures of Singapore below.

Marine Parade Laksa, yum!

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Amusing signage.

photo 20141107_171657photo 20141107_175342

Satay!!

photo 20141108_070547photo 20141108_070551
See more

Verdict

Asiana Airlines

6.6/10
Cabin6.0
Cabin crew8.0
Entertainment/wifi5.0
Meal/catering7.5

Asiana Airlines Business Lounge

5.0/10
Comfort5.0
Meal/catering5.0
Entertainment/wifi5.0
Services5.0

Seoul - ICN

6.2/10
Efficiency5.0
Access5.0
Services5.0
Cleanliness10.0

Singapore - SIN

10.0/10
Efficiency10.0
Access10.0
Services10.0
Cleanliness10.0

Conclusion

Thank you for reading this report. I know it's a little light on detail.

Asiana has a great food and beverage program and very good personal service inflight. After that, I'm afraid they are not competitive. The seats on the A330 are downright uncomfortable and the ground/lounge experience at ICN is forgettable. I've tried the First Suite on the 777 and it's stunning and Business on the 777 and 380 looks very good so I know they're moving in the right direction.

Next up I lose my SQ First virginity.

Information on the route Seoul (ICN) Singapore (SIN)

6 Comments

  • Comment 140646 by
    pititom GOLD 10277 Comments

    Thank you for sharing this !

    It's very interesting to see how a Flight Report can be completetly built from pictures you took without planning to write about it. It happened the same on the French-speaking side : what this website is capturing today has always been what frequent flyers and enthousiasts cared about enough to keep a record of.

    All in all, everything's there but the meal. The dessert is there though, and this very US domestic ice-cream surprises me on this intra-Asian flight. Doesn't make it bad though :)

    Thanks for sharing :)

  • Comment 141019 by
    KévinDC TEAM GOLD 4992 Comments

    OZ seems so hit or miss. They seem to have a great reputation--probably most likely thanks to the soft product--but those J seats just don't seem very 5*. Nevertheless, I guess it is a regional route so I guess it's not so bad. Thanks for sharing another good report!

    • Comment 320589 by
      socalnow GOLD AUTHOR 926 Comments

      Greetings KevinDC and thank you for reading and commenting.

      OZ seems so hit or miss. They seem to have a great reputation...
      Couldn't agree more. Also, perhaps the reputation comes from the excellent First Suite and associated service in that cabin. It truly is 5*.

      Happy flying!

    • Comment 320590 by
      socalnow GOLD AUTHOR 926 Comments

      Hello Airtraveladdict and thank you for reading and commenting.

      I totally agree with all of your points on OZ/ICN. I am a little befuddled at the reputation of ICN as this great transit hub. Sure there are many flights to a wide variety of destinations but the experience and facility leave a lot to be desired. The lounges are crap, the vending seems limited to duty free shops and a few very crowded food outlets. I'll take NRT any time over ICN.

      Happy flying!

  • Comment 141306 by
    airtraveladdict 119 Comments

    Hello Socalnow,
    I see you have tried OZ and ICN too!
    I still do not understand how a major airport like ICN does not offer priority security and passport/customs.
    I would hate to be a passenger arriving or departing at the same time as a couple of A380 services.
    I arrived from a A340-600 CX service along with LH flight, and we were in the queue for 1 hour.

    Anyway, also OZ's home lounge is a disappoinment. not as flashy as SQ or CX.
    And OZ need to get with the program and upgrade their fleet. And this hard cushion angled bed might be okay for a medium haul day flight, but it is not acceptable for anything longer than 4 hours or long haul. I have flown on 11 hour flight and couldn't sleep.

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