Review of Malaysia Airlines flight Sydney Kuala Lumpur in Economy

Airline Malaysia Airlines
Flight MH122
Class Economy
Seat 25K
Aircraft Airbus A330-300
Flight time 08:50
Take-off 24 Aug 15, 13:50
Arrival at 24 Aug 15, 20:40
MH   #45 out of 141 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 191 reviews
st7515
By 4995
Published on 18th February 2015
CDG - KUL Boeing 777-200ER AF246 http://flight-report.com/fr/report-11323.html
KUL - PER Airbus A330-300 MH127 http://flight-report.com/fr/report-11338.html
PER - DRW Boeing 737-800 QF792 http://flight-report.com/fr/report-11398.html
DRW - ASP Boeing 717-200 QF1939 (Link) http://flight-report.com/fr/report-11457.html
ASP - AYQ Boeing 717-200 QF1941 (Link) http://flight-report.com/fr/report-11467.html
AYQ - CNS Boeing 717-200 QF1854 (Link) No FR, same aircraft
CNS - SYD Boeing 737-800 QF925 http://flight-report.com/fr/report-11490.html Last flying Kangaroo
SYD - KUL Airbus A330-300 MH122 YOU ARE AT THE RIGHT PLACE ! One of last MAS flights, good luck MAB !
KUL - CDG Boeing 777-200ER AF241 http://flight-report.com/fr/report-11619.html

Another reminder, bonuses are available here :
A special FR one : https://www.flickr.com/photos/100675655@N08/albums/72157657806681812
A normal tourist one : https://www.flickr.com/photos/100675655@N08/albums/72157657809601382

As we are getting closer to the trip's end, it is time to say goodbye to Australia, which is an absolutely mind-blowing country when looking at its sheer different landscapes.

A lot of European people seem to rather come here in November or at another period of the year but to give you my point on that, if you want to go in Australia in their Winter, meaning July, August, just go.
The weather is mostly very enjoyable if you stay North (we had 2 days -2hrs on Daintree rainforest and it started to rain when we left SYD- of rain in a 20 nights stay).
It is not hot, so obviously if the main goal is tanning you'll be disappointed. But to enjoy the Landscapes without 40/50°C, that is the moment !

I - GETTING TO THE AIRPORT
II - LANDSIDE
III - AIRSIDE
IV - BOARDING
V - FROM APRON TO THE AIR
VI - CATERING 1 - LUNCH
VII - CATERING 2 - DINER
VIII - CABIN
IX - CRUISING VIEWS
X- DESCENT AND LANDING TO JETBRIDGE
XI - DEBOARDING
XII - TRANSFER
XIII - SYD LIGHT BONUS

I - GETTING TO THE AIRPORT

As cabs are ridiculously expensive in SYD, we took a UberX.

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Phil was our friendly driver, he helped us getting our luggages on the trunk and french opera was playing on the stereo of his Subaru Liberty, a nice start. He drove us in SYD in just 20 minutes with some traffic, and helped us to get our luggages out of the trunk once again. I mention this, because it is generally a thing cab drivers are reluctant to do, when they don't just leave you do it alone.

Price ? 15 AUD gap between the two (Uber cheaper of course)… So you know the right thing to do ;)

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II - LANDSIDE

We had a wonderful malaysian male agent at MH Web-ckeck-in counter.

He did not realize immediately that I was already checked-in (weird because it was the counter for that) but was very helpful and kind.

He informed us there was an issue with the 2nd flight. I checked-in on both websites once at a time, in the right order but anyway, issue. He couldn't deliver us our BPs for the AF flight.

However, after calling his supervisor, he was then authorised to tag our bags directly to CDG (hopefully, 2.5hrs transit…) and explained we would have to get our BPs for the AF flight at the transit desk once at KUL. Perfect! There was a problem and he found a way to avoid more troubles than we could have experienced.

He handed us our MH BPs along with a KUL transit map and with the Australian Border exit cards. I asked for a pen which he was happy to give me, we filled the form on an empty counter next to his, then I handed him his pen and we left.

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We did not really got to the airport that early because KL website advised us to arrive at LEAST 3hrs before departure.
I think we arrived just 1hr45 before, due to having wait Uber instead of directly taking a cab (Sofitel cut me the wifi right after check-out and I struggled to connect to other hotspots) and it was sufficient enough.

At security, once again, a Malaysian agent, very friendly and not agressive at all for a security agent. I love that. He did not bothered us with shoes and that kind of things, it was so fast I don't even remember it ! He asked for our destination and wished us a very good trip.

Immigration, another story, queues were long and I did a mistake by taking the manual check queue instead of the automated one… I ended up in the queues for 15 minutes I'd say, when an Italian (…) tried to sneak just in front of the immigration agent. It was a mess and he thought he could sneak this way. Incredible. Already in Europe I did not yet took off from SYD !

III - AIRSIDE

At 12:31 PM we were airside, so it took 20/25 minutes to cross security, , with the issues at MH counter, the exit Aussie card filling, the immigration manual check queue and security… quite fast I think.

Some works were on their way

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The HUGE Heinemann Duty Free store with Tourist Refund Scheme (TRS) inside.

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We are gate 33, 6th flight on the FIDS with my codeshare shown. It states Gate open ?? I thought I would have had to run all of a sudden!

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Our beast ! It is 9M-MTJ (21 sept. 2012)

iPhone quality with Scoot 789 behind

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Canon quality with ISO 1600 (I forgot about it…)

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The national symbol

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Whole tail, beautiful colors

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IV - BOARDING

We boarded at 1:20 PM. All priorities were respected.

V - FROM APRON TO THE AIR



VH-EBG is our QFA333 neighbour

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Pushback at 1:49 PM, punctuality starts well !

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QF Q400, JQ A320

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Some QF 738s

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A Tiger A320 lands before we take off

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Rainy take off :



Climbing through the clouds for a while

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VI - CATERING 1 - LUNCH

Service started at 2:30 PM.

Lunch and appetizer were served at the same time

Peanuts from MH

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Apple Juice and natural water as beverages

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The complete tray

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Branded towel

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Salmon salad with onions and carrots. The salmon was incredible.

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The main now, chicken with carrots, potatoes, beans. My mother had maize as well. I'm not a huge fan of vegetables but the chicken was perfectly cooked. The main was healthy.

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Cheese, quite good for industrial

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The cake was sticky but the lemon taste was okay.

The ended tray (3:15 PM) and my blanket as a towel (did not want to use the branded one to take it back home)

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We were now already cruising at FL340.

We were handed water once again at 4:40 PM (SYD time since the beginning)

VII - CATERING 2 - DINER

Before diner was served, the captain adjourned the service due to strong turbulences. I was suddenly afraid about my diner^^

Anyway, a while later we were granted water and apple juice twice

Diner service started at 9:10 PM SYD time / 7:10 PM KUL time. It started just 1hr50 before landing time, which is better timing than AF.

Orange juice plus chicken pizza, plus a cookie.

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I hoped to have one, and it was very spicy and had, overall, a nice taste.

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At 8 PM KL time everything was taken back! This is what we call proactivity as I had just the time to end my pizza! Indeed, the friendly female FA nearly took the box from my hand.
Though, I understand they wanted to be as fast as possible as otherwise, we would'nt have had our meal.

VIII - CABIN + IFE

Seatback pocket content

Safety card

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Air Sickness bag

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Going Places, MH magazine

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Someone managed to ruin the magazine with its orange/apple juice… not good.

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MH fleet up to date (you'll see why I say that later)

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Headset

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Almost broken, misconnection with IFE

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Seat

Comfy J class, lie flat (took during boarding)

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Pitch

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Lights, air and signs.

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My signature, seat cushion

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IFE

About the airshow, I'd like to know why SIN is never shown on the different IFEs. On QF, it was Johor Bahru and so it is on MH. I'd understand for MH but for QF… ?

I would have liked to see Flinders Range and Lake Eyre

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Only two languages

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Selamat Datang !
Terima kasih MH ! (it means thank you)

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Strong headwinds

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The entertainment part



USB power outlet

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Remote

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Controls

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Keypad

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The IFE can be tilted a bit

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That one made me laugh a lot. Malaysia have a conservative society so, seeing this movie onboard MH, a movie aiming at pretending traditional family model is over is quite fun.

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Problem here… they still seem to have 734s, 744 and even 742F GE ! No A380 in sight…



Toilets were very (like very) dirty! Pax put a mess inside. Crew cleaned along the flight but it was too much for me.

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Liquid hand soap MH branded

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Men and Ladies Cologne plus another product. Nice touch but all seemed so dirty I did not use them. What a pity !

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General views

No moodlight

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IX- CRUISING VIEWS



15h11



16h11

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17h10

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17h49



The seatbelt sign got off at 20h15 SYD time, 18h15 KUL time. We experienced turbulences from Katherine Gorge (300km south of DRW) to Indonesia, at least for 1hr 10 min non-stop.

Our top cruising altitude was 12192 meters, we did a step at 11134m.



Lights came back at 20h38 next to Banjarmasin

As you saw on the IFE pics, we crossed the Equator offshore Pontianak.

X- DESCENT AND LANDING TO JETBRIDGE

Landing was estimated at 8:46 PM KUL time, 6 minutes late. No points to lose for MH because we departed on time.





XI - DEBOARDING

Deboarding 16 minutes late.

XII - TRANSFER

We got to the first transfer counter to have our BPs but it was apparently for MH only… Whether AF is shown on it. The agent there told us to get them on the other side of the Skytrain. So we did. On the other side, our luggages' tags were 'updated' and they delivered us our BPs for ou next AF flight.

XIII - SYD LIGHT BONUS

See more

Verdict

Malaysia Airlines

7.9/10
Cabin8.0
Cabin crew7.5
Entertainment/wifi8.0
Meal/catering8.0

Sydney - SYD

8.5/10
Efficiency10.0
Access7.0
Services10.0
Cleanliness7.0

Kuala Lumpur - KUL

8.0/10
Efficiency10.0
Access7.5
Services7.0
Cleanliness7.5

Conclusion

MH

Great comfort like last time, but the toilets were too dirty to put a 10, 8 is already a good mark for what I've seen there.

Crew : Proactive (nearly too fast) chinese FA and friendly, a bit lazy and not too friendly male FA, others were normal, doing their job

Catering, as you may have seen, I'm not a huge fan of the vegetables, but the chicken was excellent. The second catering was perfect for the flight duration. It is quite like some AF TATL.

IFE : you know it, maybe the lack of French in language or for movies can be annoying for a very long flight

Punctuality : Departed on-time, arrived almost on-time despite huge headwinds = 9,5

SYD

Immigration not so fast but still ok for the queue (I took the wrong way to manual counters instead of automated ones) and people were filling their exit cards at the desk... Moreover, you have european people (Australians are not better for that) already trying to sneak at your place which I find an extremely uneducated behavior. I'm ashamed to be european and French sometimes...

Security passed in a whistle with a friendly agent from Malaysia I think, very very kind, it was almost personalized service.

Access a bit weird in SYD by car, jams on the intl side (according to Uber driver), and you have to take the road by the cargo area and turn all over the airport (I don't think It was the drivers' 'shortcut' cause the price was low and furthermore he knows better SYD than I do).

Services : huge Heinemann store with TRS inside. Pity I did not have my Heinemann vouchers and card with me :(
Clean but they were doing work around the terminal and the carpets at boarding gate were a bit used, same for the seats. pity!

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