Review of Cathay Pacific flight Boston Hong Kong in Business

Airline Cathay Pacific
Flight CX 811
Class Business
Seat 25A
Aircraft Boeing 777-300ER
Flight time 15:50
Take-off 28 Jul 15, 01:45
Arrival at 28 Jul 15, 05:35
CX   #5 out of 131 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 417 reviews
NGO85
By 13610
Published on 14th November 2015
Background:

This series will cover my summer pilgrimage home to the US. Our destination this time will be Boston. For the background and planning, please refer to Part 1 of this series.

Part 1 – NGO-HKG [CX 533, Airbus A330-300, Business] – http://flight-report.com/en/report-11629.html
Part 2 – HKG-EWR [CX 890, Boeing B777-300ER, Business] – http://flight-report.com/en/report-11794.html
Part 3 – EWR-BOS [B6 2380, Embraer E-190, Economy] – http://flight-report.com/en/report-11833.html
Part 4 – BOS-HKG [CX 811, Boeing B777-300ER, Business] – You are here
Part 5 – HKG-TPE [CX 474, Boeing B777-300ER, Business] – http://flight-report.com/en/report-12326.html
Part 6 – TPE-NGO [CX 530, Airbus A330-300, Business] – http://flight-report.com/en/report-12360.html

This report will cover the flight from Boston to Hong Kong; a newer route for CX, but one of their longest at 15 hours of flight time. It will be my first time in BOS’s international terminal.


Pre-flight:

I arrived at the airport by car about 3.5 hours early. I had to return the rental car by 10pm so that was my limiting factor there. From the rental car drop-off, there are frequent airport shuttles to the terminals.

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Arriving at the international terminal.

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The empty departures lobby with flags representing the countries served by BOS.

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The CX check-in counters were pretty empty at this hour, and I was kind of lucky that they open the counters at 10:30pm. I was quickly checked-in by a friendly American agent, who handed me my boarding pass and lounge invitations for the BA Terrace Lounge and CX’s The Arrival.

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FIDS, all the TATLs are getting ready to go.

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The security line was backed up with passengers leaving on TK, but there is a separate aisle for premium passengers on the left side. It was a poor TSA experience, unfriendly agents that were more interested in a conversation about some girl that worked for DL than processing passengers.

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Airside is pretty sparse at BOS, but at least all the shops stay open late to account for the TATL flights (most things closed around midnight so you are out of luck on the CX flight).

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A somber reminder of what awaits me, a round-trip to CDG is shorter.

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Our beast basking under the spotlights.

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A little spotting of what is left at BOS at 11pm.

AZ A330-200.

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BA B747-400 getting tucked in for bed, it will operate the 8:10am flight to LHR.

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TK A330-300 about to board for IST.

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Our gate for tonight.

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Having exhausted the spotting at BOS, off to the lounge. The lounges are accessed through an elevator in the corner of the terminal near gate E8.

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Getting off the elevator, the VS lounge is first.

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There is a long desolate hallway of lounges.

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LH Business Lounge (Senator Lounge was across the hall).

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The entrance to the BA Terrace Lounge.

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The dining area was already closed so I was directed into the main seating area.

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The meager food and drink options (there were refrigerators with bottled drinks below the alcohol).



My offering, a generous 1L bottle of water and a cappuccino. I had a large dinner with my aunt before going to the airport so I wasn’t interested in filling my belly with M&Ms and pretzels. The lounge was sufficient in size for our CX flight, but wasn’t that large in my opinion. The food offerings were slim at this hour (an upcoming JL report will show the midday offerings). I just surfed the Internet while I waited for boarding.

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——————————-

Cathay Pacific, CX 811
Equipment: Boeing B777-300ER [B-KPS, delivered March 2011]
Departure: 1:45 (ATD: 2:04)
Arrival: 5:35 (ATA: 4:57)
Flight time: 14:53


As we approached 1am, I packed up and headed to the gate. Boarding was started on time and after pre-boarding and first class, business class was called. Into the jetbridge we go.

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At the entrance to the plane was press on a cart, CX standard protocol.

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A very warm welcome aboard from the purser and a FA.

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Since we are on a 4-class configured B77W, it is a right turn into the main J-cabin. There is the F-cabin and mini J-cabin (2 rows) to the left. A look forward reaching the back of the J-cabin.

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A picture of 26A on arrival.

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My seat, 25A, on arrival.

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Settling into my seat. Good seat pitch and nice storage next to the seat. Preplaced on the seat was a pillow, headsets were in the storage compartment, and duvet was on the ottoman. For a more detailed seat tour, check out Part 2 of this series.

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A look down the row from my seat.

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Pre-departure beverages were offered, I passed on the champagne and just took and orange juice and water.

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This was followed by an oshibori.

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Some water damage on this older plane.

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Our neighbor tonight is a UA B737.

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Once boarding was completed, the FAs came through and distributed amenity kits and landing documents. A nice brown kit to complete the grey one I got last time. Same contents as before featuring Jurlique products, fairly complete (sans pen).



StudioCX starts up with an obvious error. This flight better not be 30 hours…



The cabin on push back. The load was around 20% in J. Y+ looked closer to 90%. Not sure about F and Y.

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On our taxi, we pass by the JL B788 parked at a remote stand for the night.

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Continuing our taxi.

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We roll onto the runway and the GE90s fire up. We take off to the north giving me a brief glimpse of the Boston suburbs as we head towards Canada.

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The literature compartment contains the safety card for this B77W and the packaged Discovery magazine with barf bag.



The CX duvet.

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Once we leveled off, the FAs distributed menus and water bottles.



Look down the row as service begins. An interesting observation was that FAs opened the tray tables on every seat that was not occupied.

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Linens were laid.

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I was asked if I wanted the supper service or the lighter meal (express option). I said I’d take the full supper service. My appetizers were laid before me and aperitif order was taken. I opted for a Cloud Nine.

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Garlic bread.

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The really bizarre “savoury dips” and bread sticks starter. I have no idea how this fits in with CX’s catering.

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Mains were offered by cart, I took the cod. This was actually one of the best-presented entrees I’ve had on CX. The fish and vegetables were both good. I don’t really care for fried rice though.

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Berries and a cup of chamomile tea for dessert. I declined the cheese plate and the pralines since I was ready for bed.

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Meal service ended around here.

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The cabin in night mode.

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I went up to the lavatory to change. It was clean and unremarkable, not very J. The soap bottle looked like it had broken off its mount highlighting the age of this plane.



I prepared my bed and fell asleep.

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I woke up 4.5 hours later as we were approaching the North Pole.

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A peek out the window.

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I went up to the use the lavatory and ran into the FAs exiting. They asked me if I wanted anything. I chatted with them for a bit as they made me a cup of tea. I asked about the low load, he said that this is his first time on this route and wasn’t sure how common this was for it to be essentially empty (20%). He said on the outbound HKG-BOS flight he did, it was close to 100% so it seems like I just got lucky. I grabbed some snacks to take back with me to my seat.



The same FA came to check on me about 15 minutes later and cleaned up my trash and asked if I wanted anything else. I decided to try the roasted duck in noodle soup. He brought it out 10 minutes later. I wasn’t wowed by the broth (not as salty as I was expecting on CX), but the dish was overall good.

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When he came back to clean up my tray, he also brought me another bottle of water and snacks to enjoy while I watched TV. I didn’t ask for the snacks, but it was a nice gesture.

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I find StudioCX to have a very good selection, it really is one of the better IFE options that I’ve seen recently.

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I watched TV until somewhere in Russia when I went back to bed.

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I woke up when the mood lighting turned on, about 2 hours from arrival.



The FAs lay out the linens.

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The purser approaches me and asks me what kind of “Dr.” I am. That is always a conversation starter when people try to address you by name. We have a brief conversation about that, and then she asks me if I’ll fill out the CX survey. I happily do so in order to get another CX/KA pen.

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Service starts with a cup of coffee and a strawberry smoothie. An oshibori was also handed out (the photo has evaded my camera).

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Fruit plate and croissants are offered.



This was followed by cereal and yogurt. Need to start my day with two scoops of raisins.



The trolley with the breakfast entrees came by, I opted for the congee. The congee was very good, but this gelatinous “mushroom rice roll” was inedible. It was just chewy, flavorless, and not appetizing at all.

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Cabin shot as I got up to change for arrival.

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Approaching Hong Kong over Guangzhou.

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Arrival information is displayed on the IFE and I complete my arrival documents and ready my lounge card.

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Crossing over the suburbs of Guangzhou.

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We make some zig-zag route to approach from the west.

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Landing in HKG with some repulsive night shots.



As soon as we touch down, the windows fog up. It must be a nice balmy, humid summer day in Hong Kong.

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We taxi awhile until we reach the gate, confirmed by the undercarriage camera.

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A picture of my seat on arrival, as clean as I found it.

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Deplaning.

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A warm goodbye by the crew on this flight. Up through the jetbridge and off to the immigration lines, which were very long at 5am since all the LCCs were arriving at this non-peak time.

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Baggage claim was fast this time (bags were starting to circulate by the time I got there) and I quickly retrieved my bag and headed towards The Arrival. This is not in the most obvious location. You have to go under the Airport Express station to get there. I had to ask someone for directions.

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I was welcomed in and immediately requested a shower. The room is nice and had all the necessary amenities.



Fresh from my shower, I grabbed a quick bite from the buffet and a cup of coffee. No photos since The Arrival is very small and very crowded at this hour. I had an intimate breakfast with a stranger at a two-person table since that was the only seat left in the place. I then took the first Airport Express to Kowloon Station where I caught the shuttle bus to Hotel ICON. Dropped my bags in my room and headed out to spend the day in Macau. Tune in next time for the next segment of this journey: the quest for the elusive A340!



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Bonus: Hotel ICON

This is the standard room, not too big, but enough space. I was just staying one night, so this met all of my needs: friendly staff, MTR access, etc…

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The bathroom is large with separate toilet, shower, and bath.



Daytime and nighttime views from room. The advantage of not staying on Hong Kong Island is the views of Hong Kong Island.

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See more

Verdict

Cathay Pacific

8.6/10
Cabin9.5
Cabin crew9.0
Entertainment/wifi9.0
Meal/catering7.0

British Airways Club World Lounge

5.0/10
Comfort4.0
Meal/catering4.0
Entertainment/wifi8.0
Services4.0

Boston - BOS

7.1/10
Efficiency7.5
Access8.0
Services6.0
Cleanliness7.0

Hong Kong - HKG

9.0/10
Efficiency10.0
Access8.0
Services9.0
Cleanliness9.0

Conclusion

CX is a strong TPAC product, but it comes with some caveats. The CX Cirrus seat is really good, the crews are normally very good, and StudioCX is good. If you are there for the food, then you should probably look elsewhere. I'm happy with the product based on the price I paid out of pocket so I would definitely consider flying CX on TPACs again.

Cabin comfort: Always a pleasure to fly on a B77W. I was in the main J cabin at the back, which was very quiet. I didn't have anyone close to me so I was able to rest undisturbed by people walking by. The CX Cirrus product is one of the best J-offerings on the market (sans SQ), great seat for sleeping and plenty of privacy. The J-cabin gets normal lavatories, nothing special about them other than the Jurlique products. Okay amenity kit, had everything I expect other than lip balm and a pen. Is it too much to ask for an Asian carrier to have slippers?

Crew: The crew on this flight seemed much better than the last flight. I don't know if that is a reflection of the light load in J or if they were just in higher spirits, but their service seemed warmer and more CXish. The FAs actually engaged me in conversation in passing and the male FA that worked my aisle went out of this way to serve me since he noticed I was up and moving about mid-flight. The purser also stopped by talk, she was asking me why I wasn't a Marco Polo member and how often I fly with CX and what my experience was like. That's good that a purser is being proactive like that about their product and trying to get customer feedback.

Meal and catering: The catering is not strong on these west-bound TPACs. A supper and breakfast is about as bad as it gets since I never got a full coursed meal. The appetizer for dinner was a joke, some packaged breasticks and mixture of some guacamole and something else??? The main was good and had above average presentation for CX standards. In the galley midflight, there were some other snacks, but not too different than what you would see in Y. The duck soup I had mid-flight was good, but not as good as the hamburger I had on the last flight. The breakfast was fairly complete. I’m glad they had a congee since I prefer that to rubbery eggs, but that nasty gelatinous roll that was served with the congee was inedible. Normal protocol was followed with no noticeable deviations in service.

Entertainment: Newspaper available on the jetbridge and the standard seatback literature (I didn’t even bother opening the plastic to look at the magazine on this flight either). StudioCX has a good selection, the moving map could be better, and the ads before each program are annoying (just fast-forward). I tried to rest most of the flight so didn’t really probe the offerings too much, but more than enough to last me through 5 CX flights in this series within the same month.

On-time performance: Pretty standard on a long-haul flight, we left late. We landed 40-minutes early so no complaints from me. Although in this case, landing 40-minutes early was not really desirable given the schedule of the Airport Express.

Related

14 Comments

  • Comment 150648 by
    byromania 35 Comments

    Thank you for this very well-written report. I don't know what it is about CX, but I find their catering to be underwhelming. It just seems very minimal and rather light. I guess it all boils down to personal preference. Again, thanks for the report.

    • Comment 328659 by
      NGO85 AUTHOR 1622 Comments

      Thank you very much for stopping by!

      The catering is not 5*, but at least it is still better than what is offered by some US carriers. I did BOS-NRT on JL last month, so you'll see the differences in catering standards on these two competitors.

      Given the flight times, there isn't a whole lot they can do. When you leave at 2am, what do you serve? Dinner or breakfast or the bastard child of the two: supper. The supper service is essentially what you would get on a regional flight of 1-2 hours with CX. It's not a full meal. They obviously have the hamburger and noodle dish available mid-flight, but there is no other hot food option until 2 hours before landing, which is the worst meal option in breakfast. For a 15-hour flight, there is definitely not enough catering going on. And quality speaks for itself, you've seen the pictures.

  • Comment 150658 by
    jetsetpanda 2296 Comments

    Thank you Michael for this awesome FR.

    I was quickly checked-in by a friendly American agent, who handed me my boarding pass and lounge invitations for the BA Terrace Lounge and CX’s The Arrival.
    - Nice to see friendly staff @ AA. I love the CX boarding pass and how they have a designated box for the type of cabin that you fly.

    Since we are on a 4-class configured B77W, it is a right turn into the main J-cabin. There is the F-cabin and mini J-cabin (2 rows) to the left. A look forward reaching the back of the J-cabin.
    - I will be in the mini-cabin along with two other companions when I fly from HKG-SFO. ;) Looking forward to that.

    Settling into my seat. Good seat pitch and nice storage next to the seat.
    - This is the best feature of CX J followed by Studio CX.

    A nice brown kit to complete the grey one I got last time. Same contents as before featuring Jurlique products, fairly complete (sans pen).
    - I prefer my kits with zipper or magnetic snap. The CX one looks sloppy with that long string.

    The really bizarre “savoury dips” and bread sticks starter. I have no idea how this fits in with CX’s catering.
    - Perhaps they are trying to appear multicural. :P Personally I think this is no substitute for an appetizer on a premium cabin. SQ manages for offer a nice one on the same route. Then again, SQ does not have a proper amenity kit for J. I guess it's a trade off.

    The soap bottle looked like it had broken off its mount highlighting the age of this plane.
    Very uncharacteristic of CX.

    Berries and a cup of chamomile tea for dessert.
    - Another cheap cost cutting approach.

    I grabbed some snacks to take back with me to my seat.
    - On their website they say sandwiches are available between meals, but I guess the mini burger will suffice in this case.

    I tend to agree with you that CX should offer slippers in J. Hey, if AA provided me with those when I flew GIG-JFK, why can't CX?

    You were lucky to get an almost empty cabin. That is always a treat.

    The breakfast was very ordinary although quantity was adequate. That rice roll does not look good and it doesn't hold well for reheating.

    • Comment 328785 by
      jetsetpanda 2296 Comments

      Which SFO-HKG flight are you taking?
      - The red eye at 01:00 something with the supper service. Yuck! I think I will eat at the Pier F lounge. ;)

    • Comment 328660 by
      NGO85 AUTHOR 1622 Comments

      Thank you for stopping by Adan, where ever you are in the world right now!

      I love the CX boarding pass and how they have a designated box for the type of cabin that you fly.
      - It makes the DYKWIA people's lives easier. I'm clearly sitting in Box 1 ;)

      I will be in the mini-cabin along with two other companions when I fly from HKG-SFO. ;) Looking forward to that.
      - I was originally in one of those, but then bolted to the back when I saw how empty the flight was. I always like to be near the engines anyways.

      This is the best feature of CX J followed by Studio CX.
      - We all know what the worst feature of CX J is ;)

      The CX one looks sloppy with that long string.
      - It's multipurpose. If you fly with your cat, you have instant toy for them to play with. Or if you have a frisky seat mate, you have a make shift whip. And you like the AA kit? Wait until you see the SK kit!

      Personally I think this is no substitute for an appetizer on a premium cabin.
      - It's like something I'd find in my Lunchables as a kid. I saw a report that had the same breadsticks, can't remember which one it was though. This supper is not even as good as what they offer on their NGO-TPE route. Which SFO-HKG flight are you taking?

      Another cheap cost cutting approach.
      - Honestly, I'd rather have this than the Hagen-Dazs ice cream that is the other standard J dessert on CX....

      On their website they say sandwiches are available between meals, but I guess the mini burger will suffice in this case.
      - both flights had a noodle dish and a hamburger for hot mid-flight snacks. They should really do more, JL does it right. They do one meal service at the start and then it's a big a la carte menu to pick from for the rest of the flight.

      Hey, if AA provided me with those when I flew GIG-JFK, why can't CX?
      - No reason, what is $1 per passenger in a premium cabin? I'll just bring my own pair from a different carrier next time :)

      The breakfast was very ordinary although quantity was adequate. That rice roll does not look good and it doesn't hold well for reheating.
      - Perfectly acceptable quantity for a full meal at breakfast time. There were more things available on the carts, but I only took what I wanted. If you are landing in the morning, almost the same offering is available in The Arrival if you can beat off the crowds for a seat.

  • Comment 150673 by
    ashleyyau 212 Comments

    Thanks for sharing this flight report! Nice pictures always!

    The check-in lobby of BOS looks modern and decent with the mode of lightening.

    The cabin and seats are in Cathay standard, nothing special. But it is so lucky for you to have the near empty cabin (IMO this is the main reason why the FAs are more proactive). At least there is much less disturb unlike your HKG-EWR flight.

    The steamed cod looks good and Cathay should have been put a lot effort in designing this product. I saw many other flight reports praised it.

    For the Hotel Icon indeed it is a teaching and research hotel for the University nearby (the school also own the hotel). So the friendly staff you met might be the student in internship :D In HK this hotel is very famous for its buffet and we usually need 3 months in advance to reserve the seats.

    Again, looking forward to your next report!

    • Comment 328661 by
      NGO85 AUTHOR 1622 Comments

      Thank you very much for your comments!

      I wouldn't call BOS modern, but the lighting at night makes it look nice. You can tell the age by the counter at the gates.

      The cabin and seats are in Cathay standard, nothing special.
      - I wouldn't call CX nothing special compared to what other carrier operate. I have been in 3 other premium cabins recently and had angle lie-flat seats. There is still a lot of mediocre products out there.

      The steamed cod looks good
      - It was by far the best entree I had on this CX series. And it wasn't served in the standard rectangle ramekin!

      Hotel ICON is the best bargain given its level of service (for the reasons you mention, they are getting graded for their performance) and reasonable prices. I didn't get the chance to eat there during my visit.

  • Comment 150727 by
    Rl 777 810 Comments

    Thank you for sharing this FR with us!

    Great night shots from BOS! I'm always unlucky with the reflections, or it's just that I suck at night photography (probably more accurate).

    Really like the design of these seats and they seem to offer a good amount of privacy with a lot of comfort.

    Catering could use some improvements but doesn't look terrible, that entrée looked really good.

    Overall it sounds like you had a good flight with CX, would like to try them one day (won't be in J though).

    See you on the next one!

    • Comment 328732 by
      NGO85 AUTHOR 1622 Comments

      Thanks for the comments :)

      Night shots are always tricky because of reflections. I usually try and get near a pillar or the side of a window so that there are less reflections. You can also your use your hand to cup your lens from the reflections. Getting the right lighting on the planes is also hard. The AZ came out poorly, but the BA and TK came out nicely. It's just luck sometimes :)

      The CX Cirrus is one of the best. The seats are really comfortable, lots of storage space, and the fabric is nice.

      This is a 15 hour flight, that is a really long time. I would have expected a full dinner service, mid-flight snack, and then full breakfast service. The supper didn't seem like a full meal, but the cod was excellent so that was at least a nice positive for CX catering (or BOS catering).

      CX is a very strong carrier. You should try and look for seats on the DOH-HKG flight if you ever go there on vacation, I know CX operates that in conjunction with QR. ARN-HKG is only SK. Someday you'll have the chance to fly J, it will happen. It's just hard without a job or income. Opportunities always come up, you just have to watch fares and look for routings that are inexpensive. This routing in CX J was not much more than JL in Y.

  • Comment 150773 by
    airtraveladdict 119 Comments

    Great trip report on this late night flight.
    Despite the 1AM departure it is good to see meals are still served compared to my Emirates flight, where they did not have a la carte service and it was First class.
    I agree with you totally about CX, great seat and comfortable, good entertainment, nice crew.
    But the catering needs to improve. CX's quality is falling all the time.
    And the toilet is very ordinary.
    Maybe other clients of CX don't care thats why CX doesn't see a reason to improve their food.

    • Comment 328739 by
      airtraveladdict 119 Comments

      Ugh, BA lounges are the worst. I went to the new BA Galleries in Singapore 1 week after it opened in September (trip report upcoming), and during dinner time, no buffet. no dinner. Just dry chicken satay sticks and samosas.
      I walked over to Qantas lounge and there was a la carte restaurant, sat down and ordered dinner.
      Then went to the bar and had 6 cocktails.
      In BA, it was self serve bar. BA is the ultimate when it comes to cheap.
      At least CX feeds passengers well in their own lounges.
      The CX onboard catering lacks imagination and just looks like microwave food you buy from those weight loss companies, like weight watchers.
      That USDA beef is on the menu all the time, or else its a chicken stir fry and some random pasta.
      I love CX, their crews are great, I love their seats, but the meals don't feel premium for me.

  • Comment 151300 by
    KévinDC TEAM GOLD 4835 Comments

    Well, at least you weren't sick on this flight like on the way over, though it's not like there was anything particularly appealing to indulge in. Though, I can't say the catering looks bad--definitely better than anything you'd get on a U.S. carrier, though not by much. You expect more wow factor from a 5* carrier. Everything else is great though. 15 hours in that seat? No big deal, the more the better lol.

    Terminal E looks eerie so late at night. A 2AM departure is rough--I usually start falling asleep waiting for redeye departures around midnight. I'd be full on sleeping in the lounge waiting for a 2AM departure, lol. The BA lounge is usually pretty decent but seems sad so late at night.

    • Comment 329407 by
      NGO85 AUTHOR 1622 Comments

      Now you are confusing me with all of this posting on old reports! Geez Kevin, you are such a disease. (but thanks for the comments :) )

      Yeah, no stomach problems this time thankfully. Visually, the catering looks strong, but I never got a real meal. The supper service is essentially a short regional meal offering. The breakfast was full service, but it is the dreaded airplane breakfast. Catering is obviously better than the US carriers, but that's not saying much. They need to think about their regional competitors.

      15 hours in that seat? No big deal, the more the better lol.
      - Yeah, no complaints on comfort. If I was in Y, I would have asked them to stop in Anchorage to stretch my legs for a bit :)

      A 2AM departure is rough
      - A lot of those flights into Asia that land early morning are like that. When traveling for vacation, I prefer these flights since I got into HGK at 5am and was into downtown Hong Kong by 7am ready to start a full day of sightseeing. Sure beats landing at 3pm and losing a day.

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