Arrived in Madrid/Barajas i went to the Velazquez Iberia`s Lounge, located in the T4S, non schenghen international flights. The lounge is 24 hs opened and in the dinner and lunch time you can found warm food like Potato Spanish tortilla, Pasta and Curry Chicken. The food service is from Melia Hotel services, just for a few months. I did read Iberia will not work with Melia Group in the future. A few years ago the services and the food options was better like the shower services too.
You have 2 wine cavas and have a Spanish Champagne and 2 red wine option and 2 white options. The same Spanish wines that you have onboard of the Iberia international Flights.
The bording is starting and like i said in other reports doesn't matter if you fly in Business Cabin or Economy, in Iberia you have the same priority that the One World Ruby, Sapphire and Emerald. You can see the wording and the people in the finger. This is a really -1 to Iberia.
The new Amenity Kit is the iPad Mini Size, so you can use (?) with your iPad. The items are the same that the last Pochette kit but now is in this new shape. The pocket kit looks and feel cheap in the texture, so is difficult to use with your tablet. Every body like L`octane items so, the items inside are goodies.
To start you can choose Orange juice (from concetrade) water or Spanish Cava (Champagne). The point is, if the crew serve the drinks near at the push back so you will have to run to drink it. This is a funny Iberia thing. Don't offer the drinks when you board to the plane, they do near at the push back time. I never understand it.
If you travel in Business, the purser will give you voucher to use when you want in the flight. But just 4 mega, i mean, 2 pictures in Twitter or a little small chat with friends in whatsapp. If you want to use more have to pay, this ridiculous prices. While Finnair offer a free Wifi service (In the A359), American Airlines ask just u$s19 dollars 24 hs wifi service, Iberia pretend you pay by megas. Other -1 for IB.
The TCP thought i asked a Diet food by internet she gave me the food of other person, the lady in the 5D. So, like i was confused and i didn't know if the first dish was Salad or the chicken i take it and them asked the chicken. This was amazing lol
The breakfast was nice, the omelet was cold but the harm was pretty good.
Arriving in SCL the B789 of UA arriving from AUH
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Verdict
Iberia
7.5/10
Cabin8.0
Cabin crew7.0
Entertainment/wifi8.0
Meal/catering7.0
Iberia Velázquez Premium Lounge - 4S
6.1/10
Comfort5.5
Meal/catering5.5
Entertainment/wifi8.0
Services5.5
Madrid - MAD
7.5/10
Efficiency8.5
Access7.0
Services7.0
Cleanliness7.5
Santiago - SCL
7.6/10
Efficiency8.0
Access7.5
Services7.5
Cleanliness7.5
Conclusion
To cross the Atlantic i believe the Iberia Business Cabin is one of the most confortable. Its the same that AZ and full flat like LH but you can privacy if you choose the right row. The service dependes of the crew and the airport. In my experience if you depart from Buenos Aires the meat is better than if you part from SCL or Spain. So, the service is really similar and sometimes the crew rush to finish the service and sometimes they speak with you and have specials touch. I still prefer a good full flat seat and for this reason i choose Iberia. The boarding is crazy, the Wifi have a ridiculous and no logic price but you have the option if you need. The IFE is good and now you have a new choice in the filmes. Can choice in English, POrtugues, French, Spanish from Spain and Spanish from LatinAmerica. This looks silly but believe me, for the American`s is really good.
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