Review of British Airways flight Lisbon London in Business

Airline British Airways
Flight BA 499
Class Business
Seat 2A
Aircraft Airbus A320
Flight time 03:00
Take-off 18 Mar 16, 07:15
Arrival at 18 Mar 16, 10:15
BA   #73 out of 116 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 805 reviews
NGO85
By 2652
Published on 28th June 2016
Background:

This series covers a two-week vacation to Europe that will feature stops in SOF, BEG, TIV, LIS, ARN, and ATH. For background and planning, please refer back to Part 1. As a reminder, the routing for this series is:

Part 1 – IAH-IAD [UA 373, Boeing B767-300ER, Economy] – Here
Part 2 – IAD-MUC [UA 106, Boeing B767-400ER, Economy] – Here
Part 3 – MUC-SOF [LH 1702, Airbus A321, Economy] – Here
Part 4 – SOF-BEG [JU 123, Aérospatiale/Alenia ATR 72-200, Economy] – Here
Part 5 – BEG-TIV [YM 201, Fokker F100, Economy] – Here
Part 6 – TIV-BEG [YM 202, Fokker F100, Economy] – Here
Part 7 – BEG-LHR [JU 380, Airbus A319, Business] – Here
Part 8 – LHR-MAD [IB 3167, Airbus A330-300, Business] – Here
Part 9 – MAD-LIS [IB 3118, Airbus A321, Business] – Here
Part 10 – LIS-LHR [BA 499, Airbus A320, Business] – You are here
Part 11 – LHR-ARN [BA 780, Boeing B767-300ER, Business] – Here
Part 12 – ARN-BEG [JU 411, Airbus A319, Business] – Here
Part 13 – BEG-ATH [JU 512, Airbus A319, Business] – Here
Part 14 – ATH-IST [TK 1850, Boeing B737-900ER, Economy] – Here
Part 15 – IST-ATH [TK 1843, Boeing B737-800, Economy] – Here
Part 16 – ATH-FRA [A3 830, Airbus A321, Economy] – Here
Part 17 – FRA-IAH [UA 47, Boeing B787-900, EconomyPlus] – Here

Tourist Bonuses:

Sofia – Part 4
Kotor – Part 6
Belgrade – Part 7
Lisbon – Part 9
Sintra – Part 10
Stockholm – Part 12
Athens – Part 16

This report will cover the flight from LIS to LHR on BA. This was part of a BA award ticket that covered LIS-LHR-ARN.



Pre-flight:

Since I needed to get to LIS before the metro started running, I took a taxi from my hotel to the airport. Since LIS is close to the city center, it was only €8.50 so not that much more than public transportation and a lot quicker. Entering LIS, I’m met with long lines at the BA check-in counters.

photo 1

An agent checks my credentials, and then waves me down into the Club Europe line. There was an angry American being checked in before me. He and his wife were travelling on an AA award ticket and BA couldn’t access the reservation and check them in. Another fun experience with AA’s crappy IT. The husband was on the phone with AA and the BA agent kept telling them the ticket doesn’t exist. After 15 minutes of me waiting behind them, the wife finally let me cut in front of them. The BA agent ran into the same problem with my ticket since it was also an AA award ticket, but she was able to override the system and issue my BPs. She told the other couple that she would then try again with their reservation. I didn’t see them on the plane, so my guess is that they got screwed over by AA/BA.

photo 2

Reaching BP control.

photo 3

I scan my BP and am released into the duty free maze like a mouse.

photo 4photo 5

I finally found my cheese.

photo 6

FIDS at LIS. Even though my boarding pass already says that I’m leaving from Gate 47, LIS claims the gate won’t be announced until 5:40, go figure…

photo 7

Back to the neon concourse.

photo 8

Schengen operations.

photo 9photo 10

BA uses the Blue Lounge.

photo 11

After being released by the front desk and issued a WiFi password, I head to the right. The entire buffet offerings (Nescafe machine to my right).

photo 12

The meager food offerings.

photo 13

The rather blue furniture.

photo 14

I sip some coffee while I wait. My BP for this flight.

photo 15

At 6:20, I head off to my gate. The passport control. There were no agents working any of the lines for non-EU passports. There was already a queue of angry people wondering WTF ahead of me. Eventually, one of the agents started waving people over to the EU passport lines.

photo 16

I’m finally released and do some spotting as I walk down to my gate.

YU B763.

photo 17

TP A332.

photo 18

Super exotic TS A310 arriving from YUL. I can’t even remember the last time I saw an A310.

photo 19

The gate areas in the non-Schengen zone.

photo 20

My A320 waiting outside.

photo 21



——————————

British Airways, BA 499
Equipment: Airbus A320 [G-EUUT, delivered December 2007]
Departure: 7:15 (ATD: 7:46)
Arrival: 10:15 (ATA: 10:07)
Flight time: 2:21

Right on time, boarding is started with special assistance and then Club Europe. Down the jetbridge we go.

photo 22

A back-up entering the plane due to wheel chairs.

photo 23

I’m greeted by a male and female FA in the galley. The J cabin, it will be 4 rows.

photo 24photo 25

The cabin looks new and modern, but if you look closer, the cleaning standards on BA aren’t too good. This plane sat overnight at LIS.

photo 26

The seat pitch is standard for European J and tight.

photo 27photo 28

Bulkhead insignia.

photo 29

Coat hook.

photo 69

The safety card for this A320.

photo 30photo 31photo 32

Seatback literature.

photo 33

European route map.

photo 34

The captain comes on and announces that we are finished boarding and have completed all required paperwork, but are being held for a 1-hour ATC delay. Because of LHR? Nope, the captain says that ATC in Brest is understaffed and therefore can’t handle the traffic through NW France. He apologizes for the delay and will update when we are released. The rain is started to fall in Lisbon as we wait.

photo 35

After 45 minutes of sitting there, the captain comes on and announces that Brest is now releasing us. The tail line-up as we taxi out. The TP A330 in *A livery is now there.

photo 36

WT ATR42.

photo 37

TP Portugalia Fokker100 lifting off.

photo 38

TP A320 aligning on to the runway ahead of us.

photo 39

We hold up to let the TP A320 in *A special livery land.

photo 40

And we are off.

photo 41

Exotic DT B77W at a remote stand.

photo 42

Goodbye LIS.

photo 43photo 44

Poking through the clouds, the in-flight service starts up.

photo 45

Oshibori.

photo 46

Meal service starts here.

photo 47photo 48

The first time I've seen this: a guy picking his nose. Actually, the first time I’ve seen a non-Asian carrier FA kneel to take meal orders. The FA kneeled and asked if we wanted an English breakfast or a continental breakfast.

photo 49

I went for the English breakfast. The tray as delivered. She also placed down a jar of preserves and asked if I wanted coffee or tea.

photo 50

I really like the coffee cups with UK panoramas on the sides.

photo 51photo 59

Contents of the napkin.

photo 52

The strawberry preserves. Bread was also offered, I took a croissant (no photo).

photo 54

The main. It was a piece of bacon, cheese omelet, grilled tomato and mushrooms, and sausage. Not that much more than a Y breakfast on a long-haul flight.

photo 53

The fruit on the bottom yogurt that is served.

photo 55

It turns into vomit upon mixing.

photo 56

A sweet was also on the tray. This was really sweet, too sweet for me.

photo 57photo 58

Leaving northern Spain.

photo 60

After trays were collected my coffee was refilled. Also, the FAs came through every 30 minutes offering juice from a tray.

photo 61

No IFE on this flight, the moving map was shown on the overhead monitors though.

photo 63

Reaching Brittany.

photo 62

Concarneau.

photo 64

Leaving Brittany.

photo 65

Some apple juice, why not…

photo 66

Back to clouds as we turn into LHR.

photo 67

UA B772 escaping across the Pond.

photo 68

No surprise, a grey/rainy day in LHR.

photo 70

Believe it or not, no ATC delays on arrival in LHR and we manage to touch down ahead of schedule despite the ATC delays on departure from Brest. A bunch of planes bound for the US.

photo 71

VS remote stands.

photo 72

VS A333.

photo 73

LY B744.

photo 74

BA A320 lifting off.

photo 75

VS B789.

photo 76

BA B744 in OW special livery.

photo 77

CX B77W.

photo 78

We pull into our gate next to a wall of heavies. Deplaning.

photo 79

Our next door neighbor is an AA A333.

photo 80

And on the other side was an AA B777.

photo 81

Oh the fun of a connection in LHR, I head towards the buses.

photo 82

Bus transfer back to T5. The ride was one of the worst I’ve ever been on (this ride was soon usurped by a wild ride in IST in Part 15).

photo 83

I’ll leave off this series here as I re-enter T5 for my layover before my flight to ARN.




————————-

Sintra Tourist Bonus

One of my three days in Lisboa was spent taking the train out to Sintra, which is an easy 1-hour train ride from the Estação de Caminhos de Ferro do Rossio.

photo 101photo 102photo 103

Câmara Municipal de Sintra

photo 104

Palácio Nacional de Sintra



A view of Sintra from the Palácio Nacional de Sintra

photo 109

Castelo dos Mouros

photo 110

A view of the Palácio Nacional de Sintra as you hike up to the Castelo dos Mouros

photo 111

View from the Castelo dos Mouros



Palácio da Pena (aka, the Neuschwanstein of Portugal)



Hiking through the park leads out to the Cruz Alta

photo 120

Cruz Alta and views of Palácio da Pena in the distance

photo 121photo 122
See more

Verdict

British Airways

7.1/10
Cabin6.0
Cabin crew10.0
Entertainment/wifi5.0
Meal/catering7.5

Independent Blue Lounge - 1

5.5/10
Comfort5.0
Meal/catering3.0
Entertainment/wifi8.0
Services6.0

Lisbon - LIS

8.0/10
Efficiency5.0
Access10.0
Services8.0
Cleanliness9.0

London - LHR

7.0/10
Efficiency4.0
Access6.0
Services9.0
Cleanliness9.0

Conclusion

My first time on BA metal in a long-time. The new cabins look really slick, but not that much better than what they had before. The BA crews are very attentive and "proper." The BA catering is average.

Cabin comfort: The new BA cabins are very easy on the eyes. Cabin cleanliness wasn't great and the seat pitch is tight for a 2.5-hour flight in J.

Crew: A very proper BA crew. Both the male and female FAs working the J cabin were very attentive and did an excellent job, but I wouldn't necessarily call them friendly. The kneeling for taking meal orders seals a 10 though. The only time I've ever seen this outside of Asia.

Meal and catering: A very solid breakfast offering. The quantity and quality was about the same as Y long-haul breakfast on a top carrier. Very attentive service with drink passes being made every 30 minutes post-service.

Entertainment: No newspapers offered. Standard seatback literature. The IFE played the moving map, which was good enough for me.

Information on the route Lisbon (LIS) London (LHR)

The contributors of Flight-Report published 4 reviews of 2 airlines on the route Lisbon (LIS) → London (LHR).


Useful

The airline with the best average rating is British Airways with 7.3/10.

The average flight time is 2 hours and 43 minutes.

  More information

14 Comments

  • Comment 355271 by
    marathon GOLD 9602 Comments

    AA/BA avoided very bad publicity in screzing the other passengers on award tickets (I wonder if a printout is of any help in this kind of situation).

    I love the mouse in the maze image. It is so true in some airports !

    No kidding, is THAT the only food offering in this lounge ? Has BA already left Europe ? ;)

    The multi-secular English-Portuguese alliance managed to blame the French for a delay when the plane landed ahead of schedule ;)

    That scene with a kneeling FA is indeed unheard of in intra-European flights.

    Great air-to-air shot !

    What was wrong with the bus ride to LHR's T5 ?

    When the weather is right, Sintra is a paradise for postcard picture taking.
    You of course noted the Sintra Air base (with an Air Museum that I did not visit) in one of your pictures ?

    Thanks for sharing; your reports are always pleasant reading :)

    • Comment 356491 by
      NGO85 AUTHOR 1622 Comments

      "I wonder if a printout is of any help in this kind of situation."
      - They had a printout with the e-ticket number, and the agent claimed the e-ticket didn't exist in their system.

      "I love the mouse in the maze image. It is so true in some airports !"
      - I hate this trend and am glad that US airports have not come to this yet. You would have thought this trend would have started in the US^^

      "Has BA already left Europe ? ;)"
      - Yes^^

      "The multi-secular English-Portuguese alliance managed to blame the French for a delay when the plane landed ahead of schedule ;)"
      - It was preemptive blaming ;) Maybe the Captain should have thanked them for making sure the flight landed on time^^

      "That scene with a kneeling FA is indeed unheard of in intra-European flights."
      - I was lucky to capture the moment, no one would believe me otherwise^^

      "What was wrong with the bus ride to LHR's T5 ?"
      - Other than my face being smashed against the window twice when the bus driver widely made turns without braking.

      "You of course noted the Sintra Air base (with an Air Museum that I did not visit) in one of your pictures ?"
      - I did? I didn't go to this museum^^

      Thanks for stopping by Marathon!

  • Comment 355327 by
    Numero_2 GOLD 9939 Comments

    Thanks Michael !

    What a crappy lounge at LIS. ;(

    "Because of LHR? Nope, the captain says that ATC in Brest is understaffed and therefore can’t handle the traffic through NW France." -> No one was wondering WTF behind you ? ^^

    Anyway the flight wasn't bad at all.

    • Comment 356490 by
      NGO85 AUTHOR 1622 Comments

      Merci Clement^^

      "What a crappy lounge at LIS. ;("
      - UA Clubs are nicer^^

      "No one was wondering WTF behind you ? ^^"
      - They were all Brits, who doesn't like some France bashing ;)

      "Anyway the flight wasn't bad at all."
      - Very solid performance by BA, not too much to complain about.

  • Comment 355525 by
    Rl 777 810 Comments

    Thank you for sharing this FR with us!

    Great spotting shots at LIS with many interesting birds!

    Stunning aerial shots as always.

    The breakfast looks good and the main immediately reminded me of a long-haul Y breakfast, serving the main in a nicer bowl would have made it a bit more 'premium'.

    Bonus points for BA for the great crew, offering juice every 30 minutes is extremely impressive. Minus points in the cleaning department.

    Fantastic air-to-air shot with that UA 772.

    Nice ending at LHR with some great spotting shots.

    Absolutely beautiful bonus, glad you had great weather in Portugal.

    Have a good one, see you!

    • Comment 356489 by
      NGO85 AUTHOR 1622 Comments

      "Great spotting shots at LIS with many interesting birds!"
      - LIS does seem to get a lot of weird carriers flying through even though I wouldn't associate it with being a heavy traffic airport.

      "serving the main in a nicer bowl would have made it a bit more 'premium'."
      - But they did! You can see that they place the metal tray inside of a larger dish to make it "look" fancy, lol

      "Bonus points for BA for the great crew"
      - They seem to have consistently good crews, one of the few things that I like about BA.

      "Absolutely beautiful bonus, glad you had great weather in Portugal."
      - Perfect spring weather and avoided rain every day. It rained the day before I arrived and the day I left. I actually got a sunburn there, which made some people in Stockholm wonder where I had come from since they hadn't seen the sun in months...

      Thanks for your comments!

  • Comment 355699 by
    757Fan 594 Comments

    Great report, Michael. Thanks for also sharing your photos from Lisbon. My wife would love to visit Lisbon one of these days, and these are some great pictures.

    BA "Club Europe" looks pretty good, and nice to see some photos of all the traffic at LHR. I'm always amazed at how many planes are at remote stands at that airport ... Too much traffic!

    Thanks for sharing.

    Matthew

    • Comment 356488 by
      NGO85 AUTHOR 1622 Comments

      "My wife would love to visit Lisbon one of these days, and these are some great pictures."
      - Highly recommended. Great town, with good transportation and cheap prices. Also, the weather is good almost year round (except maybe the hot summer months).

      "I'm always amazed at how many planes are at remote stands at that airport ... Too much traffic!"
      - And you wonder why there are always ATC delays causing planes to circle forever. LHR is definitely at the top of the list of airport to avoid for transfers.

      Thanks for stopping by Matthew!

  • Comment 355772 by
    aussenrist 224 Comments

    Thanks for sharing this report with nice pictures always!

    The food offerings of Blue Lounge are very meh… Their packings look like the dim sum placing in Chinese restaurant. A funny thing is that the lounge places an Alitalia plane photo but Alitalia does not serve LIS lol

    Although the cabin is not very clean, I like their new seat design which looks chic and it looks similar with the VX one. The breakfast looks very good and even better than those Y long-haul flights!

    Fantastic travel bonus! The Castelo dos Mouros looks like the Great Wall in Beijing :P
    Look forward to your next series!

    • Comment 356487 by
      NGO85 AUTHOR 1622 Comments

      Welcome back^^

      "Their packings look like the dim sum placing in Chinese restaurant. A funny thing is that the lounge places an Alitalia plane photo but Alitalia does not serve LIS lol"
      - The lack of an FCO-LIS flight is the main reason why I did the looping itinerary BEG-LHR-MAD-LIS to get there. I wanted to fly JU from BEG-FCO and then AZ from FCO-LIS, but it doesn't exist...

      "I like their new seat design which looks chic and it looks similar with the VX one."
      - I agree that the all black looks very sharp (and hides stains well^^).

      "The Castelo dos Mouros looks like the Great Wall in Beijing"
      - It's the Great Wall of Portugal^^ Fits in nicely with their replica of the Golden Gate Bridge :P

  • Comment 356450 by
    jetsetpanda 2294 Comments

    Thank you Michael for sharing another excellent report.

    The Blue Lounge is disappointing and the less time you spend there the better.

    Great service aboard and the breakfast looks delicious.

    Fantastic bonus as usual.

    • Comment 356486 by
      NGO85 AUTHOR 1622 Comments

      Thank you for stopping by Adan!

      "The Blue Lounge is disappointing and the less time you spend there the better."
      - Online, it said it didn't open until 6am, but it must have been open earlier. It is just crappy that there is no lounge after passport control. Since the lounge is in the Schengen zone, you have to account for passport control when heading to your gate. You used a different lounge with IB right?

      "Great service aboard and the breakfast looks delicious."
      - For a regional flight, I thought the breakfast was well done and had a full tray. The service by the BA FAs also helps keep things fluid (no pun intended).

  • Comment 356854 by
    02022001 SILVER 4356 Comments

    Merci pour ce FR ;)

Login to post a comment.