To make a summary: Avoid this flight. On the paper it's seems a good option: Direct flight during the night, so you could imagine with a business class seat that you will arrive relax in NYC avoiding the rush hour in NY as YVR propose the pre check TSA pre check service (you can pass the US custom at the departure airport - it's a huge win of time). In fact it's all the opposite who will happen.
Good point (only 1): - It's a direct flight
Bad points: - The plane leave after TSA closure (8pm) -> you have to pass the customs at JFK - This red eyes flight doesn't have a full flat configuration in business and the seats (economy also) don't have the possibility to retract the headrest. It's very difficult to sleep. - Delta didn't offer a lounge service in YVR. - Delta only served snacks on board (even in Business).
You will arrive exhausted, hungry (and angry) in New York.
We arrived at YVR around 7pm, in advance to pass the TSA and giving us some time to relax in the lounge.
Checking made in the National/US departure airport section was long due to IT.
First bad news: The Delta agent informed us that the TSA will be closed for this specific flight. We will have to pass the custom in JFK. The person also confirmed us that the plane didn't offer flat bed configuration and no dinner will be served during the flight. She was emphatic and helpful as much as she can.
We checked 2 luggages and then other inconvenient (perhaps also due to the departure time), the luggage drop off is not made at the checking gates but in the international airport section (located in the opposite side). So you walk and then make a second queue to drop off your luggage.
Arriving at the drop off we asked about the lounge location. The agent told us that Delta no offer a lounge service for their passengers in YVR.
After passing the security (quite quick) I noticed the Air France logo in front of the plaza premium lounge so I decided to ask the possibility to access with my AF platinum card. As mentioned by the checking agent, Delta didn't pass an agreement with the lounge (at the opposite of AF and KLM) so as our boarding pass is Delta the access was refused. I tried my chance by calling the AF Platinum line. An Air France agent (located in Paris), very professional and service oriented succeed to obtain us the lounge access. I profite to mentioned that the platinum phone line is really a plus for customers.
The lounge experience was pleasant. There is a dedicated place for AF/KLM customers, with a nice food variety. Chinese food was good.
Arriving to the boarding gate it was the mess.
As the boarding started late people didn't respected the boarding sequences and Delta supervisor was not good to handle the situation.
Plane stickers, what a difference with the true client experience
In the plane we asked for a glass of champagne and obtained a bad sparkling wine dressed in a plastic glass. it was the only drink served during the flight.
Dinner or "enjoying a premium food and drink offerings" as it's written on Delta website is translated to snacks (chips and banana) in passengers' reality.
Seats can only incline it of few degrees, the headset can not be retracted.
Pillow and cover are little as usual in domestic Delta flight (but it's an international one…)
Pitch is bad for a business class seat
The screen is small and the movies offer is limited.
The 5 hours flight without sleeping were long.
During the flight the light in front of the cabin stayed light up all night, Apparently it was possible to turn it off. I asked for a mask without success, same regarding my request of an extra pillow.
Arriving at JFK no breakfast or beverage were served.
After the custom passed (long time…) it was the rush hours and we made 3 hours from the plane exit to arrived in Manhattan.
This plane is definitely to avoid especially if you expect a business class experience.
Instead of it do not hesitated to stop by LAX or SEA, as you are in an international flight you will have access to the lounge during the stop, the TSA will be open in YVR and you will have full flat bed between the stop and JFK
Delta Air Lines
Plaza Premium Lounge Management Limited Plaza Premium Lounge (International Departures)
Vancouver - YVR
New York - JFK
As mentioned this plane, in this configuration, at this time, with the services offered by Delta is really bad.
A similar direct flight operated by Cathay Pacific provide, if my information are correct, the full flat bed. You should definitely prefer Cathay or a transit via LAX or SEA to obtain a correct service.
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