Hello, and welcome on board this FR covering my return trip from Surabaya to Jakarta CGK. I had spent a good few days in Surabaya catching up with an old friend from Australia, but 2 days later she had to return to Australia, so I decided to take the same flight as hers back to Jakarta, but she connected onwards to the Sydney-bound Garuda flight that night. Well at least we got to be seatmates for a short flight.
My friend's Surabaya-based colleague was kind enough to drive us to the airport in the outskirts of Surabaya. At Juanda airport, there are 2 passenger terminals. Terminal 1 is for all domestic operations, except for Garuda Indonesia and Indonesia AirAsia, and Terminal 2 handles all Garuda operations, Indonesia AirAsia, and foreign carriers.
I apologise in advance for the blurry photos.
Approaching the terminal.
Outside of the building, before the entrance.
Departure Airport - Surabaya SUB
Now, once you have passed the security screening at the entrance, you're supposed to turn right if you wish to greet arriving passengers, or left if you are a departing passenger. However, rather counterintuitively, there's a SkyPriority entry point just across the security screening point.
Wonder where that will lead you to?
Like in CGK, there is a premium check-in zone for SkyPriority passengers.
And a cardboard cutout of a Maitre D'Cabin to greet you! The facility is for First or Business Class, and GarudaMiles Platinum passengers.
The seating area, where you can sit down and do other things whilst they check you in.
You can read their magazine, Colours, for example.
Or you can walk around and take photos of the check-in counters for other passengers.
Counter #2 is for GarudaMiles Gold & Platinum cardholders and SkyTeam Elite, #3 is for GarudaMiles Silver members and "co-brand Garuda Indonesia Citibank" (which I later discovered to be a Garuda Indonesia credit card linked to a GarudaMiles account issued by Citibank), #5 is for Corporate check-in, #4 #6 #7 #8 and #9 are for the regular Economy Class passengers.
After check in was done, we received our boarding passes. Then we proceeded upstairs taking the escalator (there's also an elevator for passengers who require mobility assistance), making our way to the lounge.
Upstairs at the departure gates level, you can find shops that offer confectionaries and light bites before the second layer of security screening.
Post-security, gates area. More shops but this time, chains.
Walking past Gate 2, where passengers for the previous flight to Jakarta, GA327, are boarding their flight.
Walked past this room. Looks official with the insignia and all.
I asked my sister-in-law to translate this for me, and I was informed that it's a transit room for the Indonesian Navy. Maybe this is where the mysterious SkyPriority lane before check-in will lead you to?
And finally, the entrance to the lounge.
For Business Class passengers, GarudaMiles Platinum, and SkyTeam Elite Plus members. Perhaps for Indonesian Navy personnels in transit, as well.
In the fridge, carbonated sugary drinks are on offer, as well as sliced blueberry cakes.
The cake tasted pretty good, too!
Cereals are on offer. Because who doesn't like breakfast for dinner? I know I sure do! I had the dark-brown coloured chocolatey cereal and enjoyed it.
Juices next to the cereal. From left to right; orange, guava, apple. The one next to the orange is, unfortunately for me, not vodka. (If it were, I would've helped myself to a nice glass of Screwdriver for sure!)
Light bites on offer.
Hot food on offer.
Surprise! They were near-empty or fully empty when I opened them one by one. Perhaps because the last departing flight was imminent. Oh well, the other passengers didn't seem to mind.
The brand of china they use.
My boarding pass.
Scheduled boarding at 20:25, for a 20:30 scheduled departure? Yeah, right.
Our flight is second from the top. Unfortunately, it's another delayed flight for me for the exact same reason (late arrival from previous flight). And an even narrower window for my friend whose initial connecting time was 1h35m was reduced to 1h15m.
After confirming the delay with the receptionists, I found a lovely surprise;
Scented face towels in a towel steamer! I took two for both my friend, and myself.
Business Centre with iMac desktop computers and a 3-in-1 printer.
By the time I took a photo of the business centre area, it was already 3 minutes to scheduled boarding time. So I went back to our seats to retrieve my belongings and my friend, and we headed straight to boarding gate 2.
Sure enough, boarding process had commenced.
Priority was respected by the crew, not so much by the (understandably) tired and impatient passengers. Passengers with economy class boarding passes were put to a halt, as the crew called out Business Class passengers to board first.
I didn't take any photos of Garuda's regional business class product on board their 737s because I had to sit down ASAP and not clog the boarding process, but you can see that on my previous report
View from my seat.
Business Class was full on this flight.
The Captain came on the intercom and announced Garuda's apology for the delay. Wonder how many times he's had to to it today?
Scented hot towels were distributed. And welcome drinks offered. As usual, I went for an OJ, whereas my friend opted for water instead.
Blankets were also given to passengers. Made in Indonesia.
Two gates away, a Garuda Indonesia 737-800 parking.
Minutes later, an Indonesia AirAsia X A320-200 registered as PK-AXH parked next to our gate.
Mood lighting kicked in as we began our taxi to the runway.
And at 21:15, we finally took off and made our way to Jakarta.
Upon reaching cruising altitude of FL370, I took a photo of the noise-cancelling headphones which you can get from the seat pocket in front of you.
The new IFE interface. Score!
IFE remote control just below the headphones jack.
Seat pocket contents.
Stars is their IFE guide, Colours is the inflight magazine, Arcade is the inflight duty free. Along with the safety instructions card for a 737-800 and 2 airsickness bags.
Only about 10 minutes in, the crew sprung into action offering food to the passengers. The choice was either fried rice with beef or rice noodles with fish (identical to the one offered on my previous flight). I decided to go for the fried rice option, and so did my friend.
Thoughts: the presentation looks identical to the one served on my outbound flight, very simple, but I like it. The taste however, was the polar opposite. The fried rice and the beef were very flavourful! Was pleasantly surprised as I had my expectations dropped a few notches from the last flight. Tropical fruits served with it felt and tasted fresh, and the cake was a tad too sweet for me but a good way to finish it nevertheless. Didn't touch the breads on offer. 7.5/10 for a short hop.
After finishing the meal, I only listened to a few more Simple Plan songs from their latest album. Also didn't do a lavatory visit because I chose to remain seated as opposed to queuing for the restroom.
Touched down at Rwy 25L at 22:07, took a good 20 minutes to cross to the other side of the airport and get to Terminal 3.
Garuda Indonesia A330-300 parked on an apron.
Parked next to our aircraft is PK-GFF, another Garuda Indonesia 737-800.
Arrival Airport - Jakarta CGK
Upon disembarking, crossing the bridge from the jetway to the terminal.
Long trek to arrivals/international transfers level.
Escalator, stairs, and elevator.
Go up if you have a domestic connection, down if you have an international connection departing from Terminal 2, or if this is your last stop.
Once you're at the bottom level, follow the relevant signs to get to Terminal 2 by bus from remote gate 13.
After I bade my dear friend farewell, she made her way to Gate 13, and I made my way to the arrivals hall.
Another Indonesian artwork.
Not an artwork.
I later discovered there are 2 exit points in this terminal. Turn left for the exit of passengers without baggage (the exit I took), to the right is the exit for passengers with baggage. Though for those who are supposed to pick you up, they wouldn't necessarily know where you might come out from. Needs to be addressed somehow.
Follow signs at the hallway if you're a passenger without baggage.
And looking left to where the exhibition area will be.
You'll be able to see these if you exit the building and go into the Terminal 3 car park from the bottom level.
I was informed that the night I arrived was the last day of operations for the old Terminal 3. So we drove there and I decided to take some photos of it.
As promised in my previous report; final glimpse into the old Terminal 3. Served me well on my AirAsia runs in the past before my loyalty to SkyTeam, and by extension Garuda Indonesia.
Arrivals level and meeting point, with a restaurant and local café chain wrapping up shop. Hope to see them in the new Terminal 3 in the future as I enjoy both of them.
Departures level with shops already closed for good.
Surabaya - SUB
Jakarta - CGK
Another flight with my favourite SkyTeam member reported.
Odd how I can't rate the Garuda Indonesia lounge at Surabaya because there's no option available for that - hopefully a team member will look into that soon. But to be descriptive, the lounge wasn't too good or too bad. To me, it did feel too simple, considering the amount of passengers flying for business between Jakarta and Surabaya, it just felt like a meeting room with different areas. Though a definite plus for the breakfast options available at that time of night.
Cabin crew understandably sounded a bit tired. But even so, they were still very friendly and very efficient.
Although the IFE had the new interface, I'm still not pleased by the fact that it's still too close to my eyes for comfort. Hopefully when the 737MAX comes, they'll have it redesigned where it will be more comfortable for the passengers.
Food was pleasantly surprising, being the polar opposite it was compared to the one I had on my outbound flight. Still not the best quality for fried rice (my brother's wife's mother makes a much better one) in my opinion, but it did the trick.
As for the old Terminal 3.. If any of my readers would like to share with the community the memories they've had, I'd really like it. Just uploading the images again brings back some good memories..
0 LIKESLIKE TO THANK THE AUTHORTHANKS ! FLIGHT-REPORT LIKED
Flight-Report is a free website hosting more than 500 000 pictures and 17 000 reviews, without ads, this website can't exist. We understand that ads can be annoying, this is why we only display a maximum of 2 non-invasive ads per page.
To continue using Flight-Report, we invite you to add Flight-Report to your blocker's "white list".