Review of British Airways flight London Stockholm in Economy

Airline British Airways
Flight BA 782
Class Economy
Seat 10D
Aircraft Airbus A320
Flight time 02:30
Take-off 18 Nov 16, 16:30
Arrival at 18 Nov 16, 20:00
BA   #37 out of 113 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 548 reviews
jetsetpanda
Published on 6th January 2017
Hi and welcome to the continuation of my connecting segment to ARN. Here is my schedule so far:

SFO-LHR on BA Y - click here.
LHR-ARN on BA Y - you are here.
ARN-PRG on SK Y - click here.
PRG-CDG on OK Y - click here.
CDG-HND on JL F - click here.
HND-PEK on JL J - click here.
PEK-SFO on UA Y - click here.


The early arrival into LHR gave me some extra time to connect and allowed me to find the Galleries First lounge at a more leisurely pace. However, I never thought that trying to locate the lounge was a challenge. After security I saw the Concorde Room entrance and inquired the outside receptionist. She told me to walk all the way to the opposite side of the terminal, take the stairs down, then walk to the opposite side once again and take a set of stairs up. I have never been given a more convoluted set of directions for a lounge.

After quite a lot of walking and feeling like a mouse running inside a labyrinth, I was rewarded with the arrival into the BA Galleries First lounge - that exclusive oasis for the "other" Oneworld Emerald members who were not special enough to qualify for entrance in the Concorde Room. :P

photo ba first gallery  lhr 3 - copyphoto ba first gallery  lhr 4 - copy


Once you take the escalators to the entrance, there is a common hallway that is shared with the Elemis Spa and the Galleries Club lounge. There is a nice exhibition of BA memorabilia.

photo ba first gallery  lhr 5 - copy


I show my boarding pass along with my AA EXP card and was welcomed into the lounge.




Each WC had its own sink which was a nice surprise.




I then decided to take a shower and was advised to exit the lounge and inquire at the Elemis Spa. That was a bit of a hassle since i had to show my boarding pass again in order to regain entry back to the lounge. I would have thought that for a F lounge there would be a set of dedicated showers instead of being shared with the J lounge . I was given a pager by the Elemis attendant and within 15 min. my shower suite was ready.

The shower is the same as the one that I have used at the Galleries Club at T5B on a previous visit. They are more functional than luxurious with Elemis toiletries.




I went back to the Galleries First lounge and upon checking the departure monitor found out that my ARN flight was moved to one of the satellite terminals instead of the main T5 terminal at the last minute. That cut my stay short and I barely had time to enjoy a glass of champagne before leaving in a hurry. Aargh! I originally wanted to grab something to eat but I had to settle for a wrap or bacon sandwich aboard (that is what i thought).




On my way to the train for the satellite terminal.

photo ba 782 lhr-arn 2 - copy


A quick plane shot while walking to the gate.

photo ba 782 lhr-arn 3 - copy


When i arrived at the gate the flight had started to board already. I settled into my aisle seat and thankfully the middle seat remained empty. The pitch was tight.

photo ba 782 lhr-arn 5 - copy


My row.

photo ba 782 lhr-arn 4 - copy


It took some time to taxi and once we were airborne the service commenced. To my surprise there was no wrap or bacon sandwich distributed, just a basket with shortbread cookies, nuts or crisps. For some reason I always thought that ARN flights had a snack besides packaged goods.


Is this it?

photo ba 782 lhr-arn 6 - copy


The flight was uneventful and when we arrived in ARN, I went to McDonalds and had 2 sandwiches before taking the shuttle to my hotel.


ARN airport. Heading to Skycity.

photo dsc05457 - copyphoto dsc05458 - copy
See more

Verdict

British Airways

5.6/10
Cabin7.5
Cabin crew7.0
Entertainment5.0
Meal/catering3.0

British Airways Terminal 5A Galleries First

8.0/10
Comfort9.0
Meal/catering8.0
Entertainment7.0
Services8.0

London - LHR

8.4/10
Efficiency7.5
Access8.0
Services9.0
Cleanliness9.0

Stockholm - ARN

9.3/10
Efficiency9.0
Access9.0
Services9.0
Cleanliness10.0

Conclusion

I wish that I had more time to enjoy the BA Galleries First lounge. The last minute gate change to a satellite terminal did not help and cut my stay short. LHR T5 is a huge terminal and sometimes connecting there can be time consuming. Fortunately my experience this time was smoother.

The flight was uneventful but I was surprised that there was not any substantial snacks offered, just packaged goods. I know that in 2017 the catering on this particular flight will switch to a B.O.B. scheme with M&S items. It seems that BA is behaving more like a LCC these days instead of a legacy carrier.

Informations on the route London (LHR) Stockholm (ARN)

The contributors of Flight-Report published 4 reviews of 1 airlines on the route London (LHR) → Stockholm (ARN).


Useful

The airline with the best average grade is British Airways with 7.3/10.

The average flight time is 2 hours and 41 minutes.

  More informations

9 Comments

  • Comment 380536 by
    Scott05 504 Comments

    Thank you for this FR!
    I thought that you'd be getting the new BoB product on board, apparently they are waiting to introduce it.
    The snack you got is typically what you'd usually get on BA domestic flights. Light but comparable to some other European legacies unfortunately...

    • Comment 380541 by
      FFlyerCDG 1351 Comments

      BoB on BA is only starting early 2017 :-)

    • Comment 380603 by
      jetsetpanda AUTHOR 2177 Comments

      Hi Scott.

      The way that I understand it, ARN is considered a Band 3 route (flight time 115-179 min.) and I was supposed to get some kind of snack like filled flatbread or similar. I was surprised that all I got was a choice of packaged items and that was disappointing. It seemed that BA decided to just phase out the old catering guidelines completely in anticipation of the new B.O.B.

      Thank you for your comments.

  • Comment 380540 by
    FFlyerCDG 1351 Comments

    Thanks for this report !

    I might be the only one being happy with it but with the new BoB product, everyone will have the opportunity for a more than decent food offer if needed which will be a real big plus compare to what you got on a two hours flight...

    • Comment 380604 by
      jetsetpanda AUTHOR 2177 Comments

      Hi Joël.

      Time will tell if this new B.O.B. scheme will be successful. To be honest I have purchased some snacks from M&S before at their stores and I happen to like some of its stuff.

      Thanks for your feedback.

  • Comment 381358 by
    Rl 777 759 Comments

    Thank you for sharing this FR with us!

    Nice pictures from the lounge.

    The cost-cutting is strong with BA..... I did the same route in July 2016 and they offered a bacon roll with a muffin or a salad.

    Thanks for sharing!

    Have a good one, see you.

  • Comment 384759 by
    NGO85 1579 Comments

    Thanks for sharing this FR Adan!

    “I have never been given a more convoluted set of directions for a lounge.”
    - The Galleries North is much easier to access, hence the larger crowds there. There are less mice to make it to the end of the Galleries South maze^^ The BA Lounges are pretty lackluster so it’s not like you missed much during your shot stay.

    “To my surprise there was no wrap or bacon sandwich distributed, just a basket with shortbread cookies, nuts or crisps.”
    - And less than 2 months later, these are gone as well^^ The BA in-flight catering has gone from good to decent to poor with the matter of 6 months. It was a very rapid decision to go LCC and follow SK (the pioneer).

    "I went to McDonalds and had 2 sandwiches" <== That sounds healthy :P

    • Comment 385021 by
      jetsetpanda AUTHOR 2177 Comments

      Hi Michael.

      "The BA Lounges are pretty lackluster so it’s not like you missed much during your shot stay."
      - That seems to be the consensus.

      "The BA in-flight catering has gone from good to decent to poor with the matter of 6 months. "
      - Talk about a steep decline.

      "That sounds healthy :P"
      - I had a vegetarian and fish sandwiches. Both were fried. :P

      Thanks for your comments.

Login to post a comment.