Review of ANA flight Tokyo Jakarta in Economy

Airline ANA
Flight NH 835
Class Economy
Seat 33H
Aircraft Boeing 787-8
Flight time 08:00
Take-off 16 Feb 17, 17:55
Arrival at 16 Feb 17, 23:55
NH   #23 out of 123 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 158 reviews
jetsetpanda
By SILVER 2298
Published on 26th February 2017
After my arrival in NRT from SFO, I cleared transfer security and immediately headed to the ANA Lounge in Satellite 5. Below is my schedule:

SFO-NRT on NH Y - click here.
NRT-CGK on NH Y - you are here.
CGK-NRT on NH Y -click here.
NRT-SFO on UA Y - click here.


I came across this ANA Lounge while heading to gate 59B. The attendant quickly scanned my information and invited me to step inside. To the right of reception is the entrance to the ANA Suite and to the left is the ANA Lounge.

photo nh lounge nrt sat 5 1 - copyphoto nh lounge nrt sat 5 2 - copy

As you enter through the zigzagging hallway you come into the first section of the lounge where there is a concierge desk tucked in a corner, a vast seating area with views of the tarmac, a buffet in the middle and in one corner a window to order freshly made noodles or curry rice. It is a fairly open space that can get pretty crowded.

Concierge desk with periodicals.

photo nh lounge nrt sat 5 12 - copy


Buffet in the middle of the room. A menu of the buffet for the lounge can be found on ANA's website.

photo nh lounge nrt sat 5 47 - copy


Seating area.




Food ordering counter.

photo nh lounge nrt sat 5 32 - copy


Then you walk through a hallway with seating arrangements and you arrive into a second section with its own buffet and enclosed seating area. In the very back there are about 3 lounge chairs to rest. I don't know if these are grab your own or they need to be reserved, as I did not use them. I found this area some spread out than the first.

Hallway.

photo nh lounge nrt sat 5 19 - copy


Second enclosed area.

photo nh lounge nrt sat 5 27 - copyphoto nh lounge nrt sat 5 28 - copy


Resting chairs

photo nh lounge nrt sat 5 29 - copyphoto nh lounge nrt sat 5 30 - copy


Buffet.




Beverages.




I asked for a shower and was directed to a hallway on the far right side of the reception area. Once I arrived at the desk the attendant gave me a buzzer and within 15 min. i was summoned back.

photo nh lounge nrt sat 5 3 - copy

The shower room seemed spacious and there was a fan to disperse the humidity left from the previous user. Little packs of Shiseido amenities were placed in a basket which I found a bit cheap. This is very different from other lounges were they either gave you a small kit with toiletries or there were containers in bulk placed inside the shower. I understand that those who use the ANA Suite get a nice kit with brand name products.




Shower.

photo nh lounge nrt sat 5 7 - copy


Plenty of room to put my bags.

photo nh lounge nrt sat 5 11 - copy


After the shower I went back to the back of the lounge and found a staffed sushi stand that wasn't there earlier. My guess is that this is offered at certain times only and the choices were salmon, tuna or prawn sushi. Only the tuna and prawn ones were left when I asked for some.

photo nh lounge nrt sat 5 sushi - copy


My snacks.




I then left for my gate which was a holding area for different flights that would require a bus transfer to a remote area and involve boarding the planes through a staircase. Due to some renovations at NRT, a few flights had to use the remote location but this was temporary until the end of Feb. if my memory serves me right.


photo nh 835 nrt-cgk 1 - copyphoto nh 835 nrt-cgk 2 - copy


The gate agents were professional and before boarding they performed a bow. Priorities were strictly enforced and the process was orderly.

photo nh 835 nrt-cgk 4 - copyphoto nh 835 nrt-cgk 6 - copy


Boarding the plane.

photo nh 835 nrt-cgk 11 - copyphoto nh 835 nrt-cgk 14 - copy


I was greeted by a smiling FA and directed to my area passing through the J cabin.

photo nh 835 nrt-cgk 16 - copy


This flight was about 50% full and the back section was very empty.

photo nh 835 nrt-cgk 19 - copy


I had a row for myself.

photo nh 835 nrt-cgk 18 - copyphoto nh 835 nrt-cgk 20 - copy


Seat pitch was a tighter 31" (or 78.74 cm) on the 787-8.

photo nh 835 nrt-cgk 24 - copy


View from my seat.

photo nh 835 nrt-cgk 23 - copy


The WC had bidet controls and a full length mirror.




I went to the other side and took a pic. from one of the windows.

photo nh 835 nrt-cgk 33 - copy


Door in the rear.

photo nh 835 nrt-cgk 32 - copy


FA's were proactive in helping pax store their bags and get settled.

photo nh 835 nrt-cgk 34 - copy


Clever design of NH's tray table.




Once the door closed the FA made an announcement welcoming pax and a standard bow was performed. A video about onboard etiquette was shown during taxiing followed by the safety video.



Bye NRT.

photo nh 835 nrt-cgk 42 - copyphoto nh 835 nrt-cgk 44 - copy


Service started with the usual wet towel and bottle of water followed by rice crackers and beverage of choice.

photo nh 835 nrt-cgk 49 - copyphoto nh 835 nrt-cgk 51 - copy


FA's distributed the visual menu and today's choices were snowcrab with seafood over rice OR chicken "tandori" over rice. I had the Indian option which was excellent with tender and nicely seasoned chicken nuggets. The meal was well presented but the components were not as elaborate as those from a transpacific flight since this was a regional one. However the little side of udon noodles was a nice touch.



Salad.

photo nh 835 nrt-cgk 57 - copy

Udon.

photo nh 835 nrt-cgk 60 - copy

Chocolate cake.

photo nh 835 nrt-cgk 58 - copy


After the meal coffee or tea were offered from the cart.

photo nh 835 nrt-cgk 62 - copy


Before arrival a coconut bun was offered with a wet towel and drinks.

photo nh 835 nrt-cgk 63 - copy
See more

Verdict

ANA

9.0/10
Cabin9.0
Cabin crew10.0
Entertainment8.0
Meal/catering9.0

All Nippon Airways ANA Lounge, Satellite 5

8.5/10
Comfort9.0
Meal/catering9.0
Entertainment8.0
Services8.0

Tokyo - NRT

9.3/10
Efficiency9.0
Access9.0
Services9.0
Cleanliness10.0

Jakarta - CGK

7.8/10
Efficiency8.0
Access7.5
Services7.5
Cleanliness8.0

Conclusion

The ANA Lounge by Satellite 5 was big and provided a decent variety of dishes ranging from cold to hot. The sushi stand was a nice addition but it was available during certain times only. It could get crowded during peak time but there shouldn't be a problem finding a place to settle.

The shower was spacious but personally I thought that the little packages of toiletries gave a frugal impression. I never had to wait too long for a shower to be available which was a good thing.

I was fortunate to have an empty flight which made a big difference in comfort. The crew was nice and professional which made the flight more enjoyable. Catering was solid with a delicious meal.

Informations on the route Tokyo (NRT) Jakarta (CGK)

The contributors of Flight-Report published 5 reviews of 3 airlines on the route Tokyo (NRT) → Jakarta (CGK).


Useful

The airline with the best average grade is with /10.

The average flight time is 7.0 hours and 38.0 minutes.

  More informations

14 Comments

  • Comment 387557 by
    Numero_2 SILVER 8149 Comments

    Thanks again !

    Nice catering even for this "regional" flight.

    You didn't play with the Asahi draught machines in the lounge ? :P

    • Comment 387564 by
      jetsetpanda SILVER AUTHOR 2277 Comments

      Hi Clement.

      Very decent catering, although you can tell it's regional due to the salad as a "lesser" component.

      That's not something I would play with. :P I am not fond of beer unlike another notorious member. ;)

      Thanks for stopping. Always nice to see you around.

  • Comment 387589 by
    indianocean SILVER 6022 Comments

    How weird pitch on 787 is tighter than the one on 77W...

    Catering is OK: the salad is appaling, so is the bread in the plastic

    Thank you Adan

    • Comment 387619 by
      jetsetpanda SILVER AUTHOR 2277 Comments

      Hi Bernard.

      Indeed I find it odd too that the new 787's pitch in Y is less than on the 777's. NH operates different versions of the 787 and on some the pitch is equal to that of the 777. However, on the seatguru site, the 787-9 that is configured with a 3-class cabin for intl. travel has the restrictive 31" pitch in Y.

      At least the bread was soft and not hard as a rock. :P

      Thanks for your visit my friend.

  • Comment 387623 by
    NGO85 1624 Comments

    Gasp, Adan on a B787 over open water, what were you thinking?^^ I was eying this route on a mileage run, but the arrival times are just brutal having to endure a never-ending day.

    The NH Lounge you went to was the biggest of the lounges. T4 has the same food offering, but is much smaller/quieter. The UA Lounge is the biggest of them all, but lacks hot buffet items. I personally like the little Shiseido shower packs^^ Food looks unchanged since the last time I was there, they need to dump the karage and fries.

    Woah... wasn't expecting this configuration at all. Regional cabin on a flight this long? Just be glad you didn't get the knee-crunching domestic B787 seats ;) At least these have new IFEs, versus the older B772s and B773s that have the old 6" square screens. And as far as IFE content, NH is one of the best for Asian carriers catering to Westerners. I found their content to always be better than OZ/KE/JL/CA.

    The meal looks solid, better than the SFO-NRT first meal, but that is probably just ex-NRT catering coming through. The pre-arrival snack looks meh, but I guess at this flight length, they can't do a second meal service and something is always better than nothing to tie you over until you get to bed.

    PS - Thanks for the spotting shots of the FW CRJs, I miss those little guys!

    • Comment 387628 by
      jetsetpanda SILVER AUTHOR 2277 Comments

      Hi Michael.

      It's a brutal schedule any way you look at it, but I would much prefer to arrive at night and go to sleep which helps to reset my clock better.

      I decided to concentrate on the NH lounge instead of hopping all over the place this time. ;) Fried food is only good when you eat it right away, so I agree with you about dumping the karage and fries.

      I found the IFE selection on NH solid. Very decent as a matter of fact.

      The main dish might have been better than the transpac one, but the appetizer was much better on the long haul than the salad given on this regional flight. NRT catering is always up to standards as we know. I didn't bother eating the pre-arrival snack, but it was better than nothing as you said.

      I knew you would like those FW CRJ's. ;)

      Thanks for dropping by.

  • Comment 387647 by
    nechus SILVER 530 Comments

    Those resting chairs!! Now I know what I'm asking Santa this year!! ^^

    And Chilean wine! Viña La Rosa La Capitana, nothing less!! My family on my father's side is from Pelequén, a tiny town that's 2 or 3km from their vineyards!! I was there last month! You must - MUST - try their carmenere. This variety is originally French, but now the major producer is Chile! HA! If you don't find it where you live, just tell me and I can send you a bottle. Or just plan a trip to Chile! I'll take you to visit their vineyards if you come in January or February! That will be a terrific tourism bonus! ^^

    Thanks for sharing!

    More info: https://en.wikipedia.org/wiki/Carm%C3%A9n%C3%A8re

    • Comment 387678 by
      jetsetpanda SILVER AUTHOR 2277 Comments

      Hola Nelson.

      Glad that i was able to inspire your Christmas list. Now all you need to do is focus on being a good boy so that Santa can pay you a visit at the end of the year. ;)

      Gracias por tu oferta y el link. I'm not an expert in wines, but I used to drink "Casillero del Diablo" and really loved it. i've been intrigued by Chile for some time but never made it there. I know it's a beautiful country with a very diverse geography so if I ever go down there I will let you know. ;)

      Saludos y gracias por tus comentarios.

  • Comment 388161 by
    KL651 TEAM 4183 Comments

    Thanks for this FR.
    Wow an video about flight etiquette! First time I heard of that!
    Great service once again on NH.
    I really can't wait to try them out sometime.

    • Comment 388327 by
      jetsetpanda SILVER AUTHOR 2277 Comments

      Hi Etienne.

      I think an etiquette video is a must in this day and age by all carriers. We have too many disruptive passengers and adults behaving like children.

      You should really give them a try in the future. You might get "converted". ;)

      Thanks for your comments.

  • Comment 388238 by
    Rl 777 812 Comments

    Thank you for sharing this FR with us!

    Nice pictures from the NH lounge.

    Stunning pictures with dusk at NRT.

    It seems like you got to fly on one of the earliest NH 787s, judging from that special 787 livery.

    Having an entire row for yourself in a 3-3-3 787 must have been really comfortable, what a nice treat!

    “Clever design of NH's tray table.“
    - Good to see NH putting some effort in installing tray tables with more useful features.

    Nice shots through the window.

    Have a good one, see you later!

    • Comment 388328 by
      jetsetpanda SILVER AUTHOR 2277 Comments

      Hi RI 777.

      "It seems like you got to fly on one of the earliest NH 787s, judging from that special 787 livery."
      - You might be right.

      "Having an entire row for yourself in a 3-3-3 787 must have been really comfortable, what a nice treat!"
      - I was even able to get some sleep. The poor man's flat bed. :P

      Thanks for stopping.

  • Comment 388250 by
    ashleyyau 200 Comments

    Thanks for sharing this FR with nice pictures Adan!

    Odd to see that NH uses this configuration on this route. The shell J seats are totally not competitive while JL uses the sky suite flat seat on this route. On the other hand, NH has J flat seats on HKG-HND route despite its flight time is shorter than this one. Really don’t understand why they use this 787 on this route.

    “Clever design of NH's tray table.”
    - I haven’t imagine the NH tray table does have this function :P

    The rice crackers you had is exclusive for special meal passengers on my flight back to HK. Mine is in pink package.

    IME it is a bit weird that the appetizer for ex-NRT intra-Asia meal is meh (especially the salad) while the ex-HKG one is even better. But overall it improves a bit which they add the noodles back. I also had the same appetizer (we both ex-NRT… can’t be different :) ) for my return flight. BTW the pre-arrival bread is as meh as JL.

    Look forward to next leg!

    • Comment 388329 by
      jetsetpanda SILVER AUTHOR 2277 Comments

      Hi Ashley.

      Who knows the criteria for airlines to assign the type of airplane for certain routes. I know that CGK was one of those flights that didn't get a jetbridge, perhaps because it is not "premium" enough.

      "The rice crackers you had is exclusive for special meal passengers on my flight back to HK. Mine is in pink package."
      - They were halal so that fits with their special meal designation.

      Maybe the appetizer on the HKG-NRT flts is better because it is a more lucrative route. ;)

      Thanks for stopping.

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