The airline with the best average rating is Vietnam Airlines with 6.9/10.
The average flight time is 10 hours and 55 minutes.More information
A good flight as often with VN. Really like the new cabin.
But VN should:
- invest in the selection of Western movies, especially on this route
- invest in customer service. The flight attendant in charge of the cabin was not nice, not helpful, her English was bad. Moreover, the electric plug didn't work for the entire cabin. I asked her why and she said it was for safety reason (in case of fire). It's totally bullshit, it's a brand new plane (A350) and there is no reason the electric plug didn't work. But she wasn't helpful and didn't want to turn if on I think. It was very unfortunate as I had to finalize a presentation on my laptop. I sent VN a facebook message 10 days later (too late I suppose) to explain this situation and I'm still waiting for a final answer from them. Their first reaction was only to say thank you to let them know !!!