Review of Thai Airways flight Singapore Bangkok in Business

Airline Thai Airways
Flight TG404
Class Business
Seat 16K
Aircraft Boeing 787-9
Flight time 02:20
Take-off 12 Nov 17, 12:25
Arrival at 12 Nov 17, 13:45
TG   #7 out of 123 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 319 reviews
socalnow
By GOLD 1337
Published on 6th February 2018
Greetings Flight Report community and thanks for stopping by. I am sharing an around the world (mostly) First Class series of trips in this series. I have a strong affection for Lufthansa First class so that was my motivation for the beginning of this trip. The product is well documented and, as a whole, one of the best First Class experiences obtainable on points. Also, I get an inordinate amount of enjoyment trying to secure the space. The windows for partner redemption in LH premium cabins opens approximately 2 weeks prior to departure so you have to operate in that window to secure seats. Additional flights/seats may open as departure nears. This is good fun! For the return I already has the second leg of a Virgin Atlantic Flying Club redemption on ANA so I would ideally use LH to get to Tokyo to complete the circle. It didn't end up that smooth but a lot of fun was had along the way.

Booking the LH legs is a little tricky because you may find a North America - FRA segment but then no FRA - Asia segment to pair with it. That was the case with me. While I initially saw BOS-FRA open there was nothing to pair with it. Then, a few days later FRA-SIN opened however I wasn't thrilled about a BOS departure so I waited, hoping for something further west as a departure point. About 3 days out JFK-FRA opened and I caved, booking JFK-FRA-SIN. At lease JFK would give me the opportunity to try the only LH F lounge in North America, so that was something. I departed not knowing how I would get from Singapore to Tokyo but I did wait list for SQ F SIN-HND. Those normally clear, right?

Courtesy of gcmap.com

photo map

Carrier, route, equipment, class, lounge, and procurement method:



United Airlines - LAX-ORD - 757-300 - First - No Lounge - Cash (No Report)
United Airlines - ORD-LGA - A319 - First - No Lounge - Cash (No Report)
Lufthansa - JFK-FRA - 748-8i - First - Lufthansa Wining and Dining - United Mileageplus
Lufthansa - FRA-SIN - A380-800 - First - Lufthansa First Class Terminal - United Mileageplus
Thai Airways - SIN-BKK - 787-9 - Business - Silverkris Lounge T3 - Krisflyer Miles (This Report)
Thai Airways - BKK-NHD - 747-400 - First - Thai Royal First Lounge - Krisflyer Miles
ANA - NRT-LAX - 777-300ER - First - ANA Suites Lounge / United Global First Lounge - Virgin Atlantic Flying Club

Singapore Airlines Silverkris Lounge T3 and Thai Airways Lounge T1



Spoiler alert, the F space on SQ SIN-HND did not clear. I had the points in Krisflyer so I opted to look for another Star Alliance solution to getting Tokyo. EVA J via TPE was my preference alas there was not availability. Nothing with ANA either. Like the last kid selected on the kickball team I'm left with Thai Airways. I am not trying to be disparaging of Thai (well, a little) I just prefer the other carriers mentioned. Also, at least it's not Air China.

There was no J availability on the BKK_HND so it would have to be F. An expensive redemption, no doubt. I justified it to myself with knowledge that impending Krisflyer devaluation would make it even more expensive in the coming days. I was also keen to have a look at the TG 787-9, they finally fitted a proper J seat. Splash in a short visit to the Thai F lounge and this could be a nice travel day in the making.

I arrived at T1 via taxi from my Clarke Quay hotel.

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My early arrival gave me a chance to use the SATS Premium check in lounge. The process is really nice and quick. You encounter a staff at the door and tell them what airline you are traveling with. They direct you to another staff at one of the sit-down check in positions where the process is completed. There is a door at the back of the lounge that leads you into the standard immigration queues.



I have a couple of hours before boarding so I decide to make the trek over to T3 and the Silverkris lounge. It is superior to the Thai Lounge in every way.



The lounge is spacious and while there can be a large crowd it doesn't seem to ever near capacity. The seating is fairly plain but comfortable. There are not any really private seats in the lounge.

With no tarmac views I'm generally drawn to the window seats overlooking the concourse. Not sure why.

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Sparse crowd at this hour.

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High top seating.

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An abundance of marble in this facility.

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More intimate seating is available between the literature racks.

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There is usually something worth sampling from the buffet and today was no exception. SQ does a nice job of proving local flavors and in Singapore that leaves a lot of room for variation including Chinese, Malay, Peranakan, and Indian. Today i was drawn to the Lontong Sayur Masak Lemak which is a nice coconut broth with veg and tofu served over/with rice. The sign is rather amusing pointing out that while the dish has vegetables it is not vegetarian.

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Condiments.

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Finished plate up. This is a tasty treat and already worth the trek over to T3.

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The lounge offers Champagne by request. They offer the quintessential business class bubbly, Charles Heidsieck. It's a perfectly suitable beverage, served well chilled in a stemless glass. Today I pair the wine with some crisps that are actually crisp. The humidity here can make them soggy in quick fashion.

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Finally a stop at the coffee machine to fuel up for the trip back to T1.

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Hop the train back over to T1. I should walk but for some reason I am drawn to the Skytrain. Maybe it's the name.



I have time to pop into the Thai Lounge, actually more time than I know at this point. It's a small space with a nice Thai/Tropical decor.



There is a small buffet of snacks and drinks, of course.

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I enjoyed some sparkling water while a take a look at the flight aware app. Our aircraft inbound from BKK hasn't arrived yet so while the lounge/airport are not posing a delay there is clearly going to be a delayed departure. As time passes my concern moves from losing my Thai F lounge time to making my connection at all. I inquire at the desk about the safety of my connection, as if they somehow have more information than I do, and get a, “I’m sure it will be fine." Noting that the aircraft has landed I make my way down to the gate.

TG404 SIN-BKK


It's true.

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Overly optimistic 12:45 departure estimate. It would turn out to be closer to 13:55.



Finally boarding is called and I am clinging to the excellent Thai F ground service as my only chance of making the connection.

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First impression of the cabin are good. While there is a lot of white plastic it still has that new airplane smell and all the surfaces are clean and free of nicks and scuffs. The bulk heads have a pleasant orchid application.



My seat, 16K, is missing a window. I was happy to get a solo window seat at all really. When booking day of departure one can't be too picky.



Foot well.

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Literature pocket.

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Headphones.

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IFE controller and seat controls.

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Boarding is chaotic in part due to the delay. I'm sure the crew is keen to get the door closed and push.

Drinks are offered from a tray and I select a Thai Ice Tea.

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Menus are pre-positioned at the seat.

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To drink:

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2
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4
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To eat:

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Nice view from my one window seat.

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Eventually we leave Changi over an hour and half late.



Meal orders were taken on the ground from one of the stewards. I requested Champagne after take off and it was promptly delivered.

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I unwrapped the headphones and had a look at the IFE.

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Apparently you can order food and beverage but not so today.

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The interface is clean and responsive.

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Nerd alert, I really enjoy the map on the handset whilst watching a movie.

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The resolution on the handset is quite good too.

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Before the meal service begins I make a trip to the lav.



For the meal I request the Thai dish. I am initially told this might not be possible but in the end I guess someone else settled for their second choice. Perhaps being on an F ticket had some kind of tie breaker?

The chicken was tender and nicely spiced. The Thai fish sauce added a nice salty note.

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The first course was flat. Salmon?

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Standard SEA fruits.
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Dessert is pretty. I didn't partake.
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As we near our destination the moving map shows connection information.

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An arrival video played outlining immigration procedures, etc. Oh, and we're still mourning.

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Scenes on approach.

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Maybe we'll park nearby.

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Nope, we taxi, and taxi, and taxi…

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Finally, to a remote stand, of all things! There are an abundance of free gates, but no. I understand that perhaps this aircraft isn't scheduled to depart for some time, but still. Tow it off and bring it back. When your operation is based on a lot of connections I would think preserving those would be a goal rather than saving the extra work for the ramp. OK, rant over. The crew on board as well as on the ground did a wonderful job and I probably never had anything to worry about. Before the door was opened i was escorted past the other passengers by one of the flight attendants. As soon as the door opened the sign with my name was visible, the Flight Attendant identified me to the ground staff before I could do so myself. She took my bag and we were in a van rolling in less than a minute.

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We'll pick it up next time as I am escorted through Suvarnabhumi.
See more

Verdict

Thai Airways

7.8/10
Cabin8.0
Cabin crew7.5
Entertainment8.0
Meal/catering7.5

Singapore Airlines Silver Kris Lounge/Business Class Section Terminal 3

8.0/10
Comfort8.0
Meal/catering8.0
Entertainment8.0
Services8.0

Singapore - SIN

9.0/10
Efficiency9.0
Access9.0
Services9.0
Cleanliness9.0

Bangkok - BKK

7.8/10
Efficiency8.0
Access7.5
Services8.0
Cleanliness7.5

Conclusion

The Ground Service: It doesn't really kick into motion until arrival. Then it's world class.

The Lounge: T3 Silverkris is far and away superior tot he TG lounge in T1. SQ do a solid J lounge but nothing more.

The Cabin: I prefer this configuration of reverse herringbone seats to the staggered seats in the 787-8 and the 777-300ER. I don't think there's a bad seat in the lot. Well, 16K is missing a window...

The Crew: It's a lot of service on a short flight. That said I think the steward on my aisle did a really good job. I was always called by name and the my glass of Vueve never languished.

The Food and Beverage: Again, it's a short flight and not really meal time (considering the delay). With that in consideration I'd say the meal service exceeded my expectations.

Overall: I want to like Thai more than I do. The delay prone operation, inconsistent service, and constant equipment swaps make it harder.

Thank you for reading and happy flying.

Informations on the route Singapore (SIN) Bangkok (BKK)

The contributors of Flight-Report published 56 reviews of 8 airlines on the route Singapore (SIN) → Bangkok (BKK).


Useful

The airline with the best average grade is with /10.

The average flight time is 2.0 hours and 16.0 minutes.

  More informations

6 Comments

  • Comment 431402 by
    Razza_Pr 203 Comments

    Greetings, Socalnow, and thank you for this FR.

    So it’s true that TG has decided to equip their 789 with the Zodiac Cirrus.. gotta love the consistency across even the new fleet, eh?

    “Eventually we leave Changi over an hour and half late.”
    - Nice aerial shots of T4!

    “I want to like Thai more than I do. The delay prone operation, inconsistent service, and constant equipment swaps make it harder.”
    - You know what they say, the only constant is change. TG probably lives by that principle a bit too much for their own good?

    “I prefer this configuration of reverse herringbone seats to the staggered seats in the 787-8 and the 777-300ER.”
    - Except the 788 doesn’t have a staggered configuration.. so you’re more likely to favour a reverse herringbone as opposed to staggered, even like on NH J? What of the QSuites or EY Studio? Are you likely to favour reverse herringbone to their configuration?

    Thanks again for this FR. Cheers!

    • Comment 431433 by
      socalnow GOLD AUTHOR 727 Comments

      Hi there Razza_Pr and thanks for the note. Hope you are having a warm and prosperous winter season.

      " You know what they say, the only constant is change. TG probably lives by that principle a bit too much for their own good?"
      -I fully admit to dealing poorly with change. Especially when it's "changing" a 747 with first class for a 777 or A330 with an out-dated angle-flat J seat. Boo hoo.

      "Except the 788 doesn’t have a staggered configuration.. so you’re more likely to favour a reverse herringbone as opposed to staggered, even like on NH J? What of the QSuites or EY Studio? Are you likely to favour reverse herringbone to their configuration?"
      -Yes, my statement was too general and poorly thought out. The NH staggered seat is good. Haven't had the pleasure of Qatar or Etihad in the seats you mention but I'm sure they're very good too.

      Take care and happy flying.

  • Comment 431707 by
    Nick 172 Comments

    Nice hard product for such a short flight. My only business class experience on Thai was in a 2-3-2 cabin on an A330 from BKK to ICN. I was able to fall asleep (angled lie-flat), but the cabin was certainly not as nice as this 789!

    • Comment 431815 by
      socalnow GOLD AUTHOR 727 Comments

      Greetings Nick and thanks for the note.

      "My only business class experience on Thai was in a 2-3-2 cabin on an A330..."
      -Same here before this flight. I wonder what Thai has in mind for the 789... A return to LAX perhaps?

      Happy flying.

  • Comment 431709 by
    KévinDC TEAM GOLD 4467 Comments

    Hi Socalnow, thanks for this next report in the series! I see we're on a similar posting schedule; still catching up myself with trips from November.

    SIN is great for lounge-hopping, no matter the alliance. Well, I guess not SkyTeam, but then again ST lounge access rules are way more restictive than *A or OW.

    Agree that there is a lot of white plastic in the cabin, but Thai did a good job by elevating the look with the warm signature purple of the seats and the nice bulkhead designs.

    "I was happy to get a solo window seat at all really. When booking day of departure one can't be too picky."
    - I don't know how you do it, lol. You are way more adventurous than I!

    The catering looks fine considering the short flight time and the hour (though it was scheduled to be a lunch flight, so I imagine they catered accordingly). However, considering TG has some pretty similar catering in Y (which is way above average for Y), I would expect better. Oh and the menu is hilarious to me being a native French speaker..."Champignon mushroom"? So a mushroom mushroom? LOL. Is that like Pizza Pizza? :-P

    Thanks for sharing and hope you made your connection (I know you already posted the next segment so I'm guessing yes ^^).

    • Comment 431817 by
      socalnow GOLD AUTHOR 727 Comments

      Greetings KévinDC and thanks for the note.

      "SIN is great for lounge-hopping, no matter the alliance."
      -Isn't that the truth. I really want to get over to T4 and check out CX and the terminal at large. I need to figure a way to transit T1 to T4 to get all of the best OW lounges.

      "I don't know how you do it, lol. You are way more adventurous than I!"
      -Diversity of points and then there's always the NRSA if nothing pans out. It's a rather addictive "game" if I'm honest.

      "Oh and the menu is hilarious to me being a native French speaker..."Champignon mushroom"? So a mushroom mushroom? LOL. Is that like Pizza Pizza? :-P"
      -Good stuff and it completely escaped me.

      Thanks for the note and happy flying.

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