Review of Bangkok Airways flight Duong Dong Bangkok in Economy

Airline Bangkok Airways
Flight PG 992
Class Economy
Seat 14A
Aircraft ATR 72-600
Flight time 01:45
Take-off 16 Feb 18, 13:50
Arrival at 16 Feb 18, 15:35
PG   #23 out of 124 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 79 reviews
loukas
By SILVER 589
Published on 29th April 2018
Hi and welcome to the report number 7 in this SE Asia trip series:

01.02 WAW-DOH, QATAR AIRWAYS - A320 - https://flight-report.com/en/report/30559/Qatar-Airways-QR-262-Warsaw-WAW-Doha-DOH
02.02 DOH-BKK, QATAR AIRWAYS - A380 - https://flight-report.com/en/report/30667/Qatar-Airways-QR830-Doha-DOH-Bangkok-BKK
05.02 BKK-REP, THAI SMILE - A320 - https://flight-report.com/en/report/30925/Thai-Smile-WE-588-Bangkok-BKK-Siem-Reap-REP
07.02 REP-KUL, AIR ASIA - A320neo - https://flight-report.com/en/report/31107/Air-Asia-AK541-Siem-Reap-REP-Kuala-Lumpur-KUL
09.02 KUL-SGN, MALAYSIA AIRLINES - B738 - https://flight-report.com/en/report/31256/Malaysia-Airlines-MH-758-Kuala-Lumpur-KUL-Ho-Chi-Minh-City-S
12.02 SGN-PQC, VIET JET AIR - A321 - https://flight-report.com/en/report/31753/VietjetAir-VJ-335-Ho-Chi-Minh-City-SGN-Duong-Dong-PQC
16.02 PQC-BKK, BANGKOK AIRWAYS - ATR72-600 - you are here
17.02 BKK-DOH, QATAR AIRWAYS - A380
17.02 DOH-WAW, QATAR AIRWAYS - A320

This report covers a very nice flight back from Phu Quoc island to Bangkok onboard Bangkok Airways - airline commonly known for its high quality service that I've alwyas wanted to try. While searching for this flight we could choose between either this direct flight or a combined trip via SGN. The choice was simple even if the ticket price for Asian conditions wasn't competitive at all (200 USD).

Before going to the airport let's take a look on Phu Quoc island that is a great place for lazy summer holidays in the middle of winter on the other side of the globe. Even if it changes and developes rather rapidly, it still isn't as crowded as many other places in the region, people here are very friendly and don't seem spoiled by the mass tourism.

Bonus : Click here to display


THE FLIGHT



Time runs fast, especially when you really enjoy it. Soon it was time to go to the airport and start the first part of our trip back home. From the place we stayed we needed not more than 10 mintues to get by taxi to the new airport terminal.

photo img_9367photo img_9370

I almost forgot it was New Year's day in Chinese calendar. It's one of the most important holidays in Vietnam that usually lasts even a couple of days with many shops and places of interests being closed.

photo img_9374photo img_9376

The airport is very fresh, still unfinished and it shows very well how a not so long ago almost unknown island becomes one of the most popular tourist destination in this part of the globe.

photo img_9384photo img_9394

A direct charter flight to Irkutsk in Russia.

photo img_9382photo img_9386

Bangkok Airways check-in desks

photo img_9396photo img_9397

I was a little bit worried about my bag as the limit was only 20 kg and after two weeks spent in many countries I already had much more than this (knowing that the limit in QR is 30 kg) but somehow we managed to put the heaviest things into handluggage that wasn't checked at all. After a very fast security and passport control we were supposed to spend some time in still unfinished airside part of the terminal.

photo img_9398photo img_9404

Our gate

photo img_9408photo img_9410

Vasco airlines ATR caught during the bus ride to our aircraft.

photo img_9414

And here it is: Bangkok Airways ATR 72-600. My curiosity is double: not only for the airline but also for the ATR that I haven't flown for many years now and never in the newest version.



This boarding by the rear door only is always very strange

photo img_9425photo img_9426

The cabin looks quite fresh, it also looks different than the one of the old ATR 72-200 I used to fly a couple of years ago while it was still flying for LOT subsidiary - Eurolot. Pitch is very good even if I didn't expect much from an aircraft of this size.



View from my window on the jetbridges that will never be used for boarding of an ATR

photo img_9431

Quick taxi to the runway and here we go. Are we really flying an ATR? It's so quiet! A huge improvement comparing to the ancient 72-200 model but also 42-500 (I haven't flown the 72-500 version).

photo img_9433photo img_9436

We leave the island heading westwards but after a while take a deep turn right and overfly the airport.



Let's look inside the upper seat pocket

photo img_9454

Bangkok Airways route map and fleet

photo img_9468photo img_9470

Safety card



I've heard many good thing about airline's service so was looking very much to it. It was announced that in today's flight meal a special Chinese New Year's cake is included. The tray that arrived looked like this. To my surprise there was no hot meal and the main meal were (very good) cold chicken breast slices with sticky rice. A salad, Chinese NY pastry and water were also included. We were given a metal cuttlery and offered different cold drinks to choose from - my choice was Chang beer. Hot drinks and additional water were also served later. As for a 1,5 h flight the meal was ok, very fresh and tasty. We didn't find the Chinese pastry good at all but that was only the question of taste.



Bangkok Airways call itself "Asia's boutique airline"

photo rsz_img_9484photo rsz_img_9487

We flew mainly along the coast of Cambodia and Thailand. Surprisingly a flight on such a low altitude was very calm with no turbulence.



Approaching and overflying BKK



Quite a long final approach and landing



QR A380 - that will be our tomorrow's ride to Doha

photo img_9530photo img_9539

ElAl 747

photo img_9541

Thai and Bangkok Airways jets

photo img_9548

After a very long taxi we finally arrive to our stand that's completely in the middle of nowhere and results in a very long bus ride to the terminal. Slim and not to comfortable seats of our ATR as we slowly disembark.



That's all for now. Mnay thanks for reading. To be continued soon :)
See more

Verdict

Bangkok Airways

8.0/10
Cabin8.5
Cabin crew9.5
Entertainment5.0
Meal/catering9.0

Duong Dong - PQC

6.9/10
Efficiency7.0
Access6.5
Services6.0
Cleanliness8.0

Bangkok - BKK

7.9/10
Efficiency8.5
Access8.0
Services8.0
Cleanliness7.0

Conclusion

Bangkok Airways was exactly as expected: good service (even if I would prefer a hot meal instead of a cold one), very nice and polite FAs. A surprise was the ATR 72-600, that comparing to older versions is very quiet. Phu Quoc airport is new and provides a very decent level of service (even if it has no Wi-Fi yet).

Related

10 Comments

  • Comment 443084 by
    Numero_2 SILVER 8218 Comments

    Thanks for sharing !

    No airline will serve you a hot meal on an ATR because this aircraft isn't equipped with ovens in the galley. ;)

  • Comment 443093 by
    KL651 TEAM 4230 Comments

    Thanks for this FR.
    Really nice service on PG but given their prices that are really high for South Asian standards, that's the least one can expect.

  • Comment 443097 by
    Eric V P GOLD 104 Comments

    Thank you for sharing!

    A direct charter flight to Irkutsk in Russia.
    - Now that's long, but did you happen to remember seeing a lot of Russians on your trip?

    I was a little bit worried about my bag as the limit was only 20 kg ....
    - I just remembered that PG's frequent flyer comes with free 5 kg extra baggage without status or enrollment fee, so next time you can consider signing up for that before flying.

    Pitch is very good even if I didn't expect much from an aircraft of this size.
    - I thought that's the norm for AT7? Except if you happened to fly on 5J (who managed to cram 78 people on the same plane) AT7 usually carry 70 - 72 pax so expect around the same elsewhere.

    To my surprise there was no hot meal and the main meal were (very good) cold chicken breast slices with sticky rice.
    - If my memory serves me well PG would serve hot meals on their mainline fleet and cold meal on their regional fleet, so if you want to have a hot meal instead go for their flights on 320 series.

    Once again, thank you for sharing this niche report!

  • Comment 443248 by
    KévinDC TEAM GOLD 4545 Comments

    HI Loukas! Great report as always! I've always wanted to try Bangkok Airways as well. An airline that has a lounge at their hub for Economy passengers is great in my book!

    Vietnam has really come a long way in such a short time. It's nice to see such beautiful modern terminals in secondary regional cities. The cabin of the newer ATR 72-600 looks much nicer and more modern that the dark interiors of older ATRs.

    Wow, that catering is impressive for such a short flight in an ATR! I'm sure if they had ovens on the ATR they would have served a hot meal, but for a cold meal it sure looks good!

    Thanks for sharing this next leg in your adventures!

  • Comment 448436 by
    Rl 777 812 Comments

    Thank you for sharing this FR with us!

    Judging by your bonus pictures, it seems like you had quite the relaxation there.

    Pitch definitely seems to be satisfactory, I am impressed.

    Great to hear you perceived it as being quiet. My sister never wants to fly on a turboprop after we flew on the Q400 together haha.

    Nice aerial shots!

    Have a good one, see you.

    • Comment 448564 by
      loukas SILVER AUTHOR 249 Comments

      Hi Rl 777! Q400 is relatively quiet, you should offer her a ride on an ATR 72-200 - that was pure noise mixed with vibrations. The new ATRs are honestly very quiet, they made a great improvement.

Login to post a comment.