Review of KLM Cityhopper flight Düsseldorf Amsterdam in Economy

Airline KLM Cityhopper
Flight KL1856
Class Economy
Seat 5A
Aircraft Embraer E-190
Flight time 01:00
Take-off 06 Jul 18, 12:25
Arrival at 06 Jul 18, 13:25
WA   #102 out of 122 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 187 reviews
ms305
By 393
Published on 7th July 2018

Introduction


Ladies and Gentleman,

I dare to welcome myself into this page as finally a writer. I have been reading various FR for the past few years and decided, finally, to do FRs myself starting off today.
About myself: I am a 20 year old student in Scottish Aberdeen and fly mostly Air France/KLM for the following reasons: I have a Gold status with them, and will be Platinum by the end of 2018 if my calculations with the new XP system are made right, and LH has stopped servicing ABZ so I am stuck with SAS (not very convenient schedule as I prefer morning and late evening flights with a quick layover or really long layovers if time permits me to do so, BA (Byob (bring your own booze) and a loyalty program which makes it hard for me to achieve status with mostly intra-Europe flights in Y). So I turned myself to AF/KLM.
I am originally Russian but have lived mainly in EU-Europe during my life so friendships and family are spread out around the whole world and I enjoy visiting them. My trips are mostly private and right now I am working in Germany for a short amount of time so DUS is my base for the next 5 weeks.

Before the flight


So I took the train from my Airbnb and was on my way to pick up a suit from a store in town.
photo 36674938_10209317855542009_2997967312402776064_n

With my suit in hands I am off to the airport and what impresses me as well as positively and negatively are the various ways to get to the airport.
The Airport of Dusseldorf can be reached from town with the S11 which goes directly to the airport, the ICE or RE train (intercity ones) and S1 which lead to the airport's train station which is linked to the SkyTrain some of you may know, some local busses which link the whole town and the airport itself, a subway line going almost to the airport, then a short ride with the previously mentioned busses is required and finally cabs (no UBER). I chose the S11 as it goes directly to the airport in no matter of time (10-ish minutes from Dusseldorf central station).
From the store I took the "sub"way (which in fact is under and over ground) and I was impressed by the modern station.
photo 36673025_10209317856382030_7771184125959995392_n

I arrived at the closest station linking me to the S11 and hopped on the train that was late by 5 mins but I had a lot of spare time.
photo 36722677_10209317856742039_4842083367153303552_nphoto 36785193_10209317857022046_7926843700796194816_n

I was originally booked on AF on 07/07 but the flight DUS-CDG has been cancelled so I opted for a departure a day earlier as I planned to take the Friday off anyways. In the past 10 days, AF cancelled 3 of my flights, while apparently there is no strike.
At checkin I, as usual travel with one check-in suitcase and one cabin one and on a light fare. So as a FB Gold member I am entitled to 1 suitcase and every time I ask, they are happy to check in my small suitcase so I have my hands free. This time the checkin agent told me, when I asked her about my small bag, I could not check it in for free and that I had paid for my large suitcase. In shock I told her that I am Gold and presented my card and the issue was resolved. I asked her about my small suitcase again and rushed a bit given that my toiletries are inside. She told me to wait and I asked again as I could have put them in the large suitcase. Two bag tags later, I had priority on it, and by bags left. She told me that my FB number was not in on the ticket. Which sounds wrong because it shows on my mobile boarding pass.
photo 36726625_10209321860802138_853159639481581568_n
Fast track was VERY efficient while there was no guard or what so ever. And what I really like is that belts do not have to be taken off in DUS!
I went to the Hugo-Jenkers Lounge which left me in shock after my last visit. The poor food selection was bad so no food, almost no soft drinks and a coffee that was worse then anything. This time, the coffee and drinks selection was better but food wise I would not touch it. Sorry for no pictures of the buffet, the pictures are very blurry. There were scrambled eggs, some old and small pork sausages, bread and some packed jams.

the flight


After some wait I went to the gate (10 mins before boarding), changed my seat as KLM allows pax to go for Economy Comfort 40 mins before departure for free. 5A it is with the row to myself. After some time I check and the flight from AMS was late so I asked what the delay for my flight was and the result was an official 15 minute delay, published and shouted seconds after I asked. The KLM app still showed on time. The 15 minute delay became a 55 minute delay. My connection time was 2h45 so no worries at all. But the pay who lined up first at SP boarding, who had an hour in AMS was very inpatient.


Boarding started and here is my bird.
photo 36667896_10209317893422956_8206045209583157248_n

Blind finger/arm. Call it as you wish
photo 36668196_10209317893622961_2850264155892482048_n
I don't know why but KLM seems to have put their seats in such a way that most windows are no near to aligned.
photo 36773779_10209317894222976_1234778736545497088_n

The space is good, some people pay a lot for the few extra centimetres.
photo 36794336_10209317894622986_6451126799412756480_n

While I saw that there was cleaning during the turnaround of the plane, the seat in front of me does not look like it.
photo 36675544_10209317895343004_3511860471491723264_n


No neighbour means I can leave my bag under the seat next to me. The tag was strangely put during boarding.
photo 36766506_10209317895022996_8778399586604548096_n

Taxiing
photo 36803979_10209317896063022_4101627126967435264_nphoto 36703848_10209317895743014_9032873216321781760_n


and take-off… We climbed very steeply
photo 36669868_10209317896223026_3721450791022624768_n

A flight time of 35 mins was promissed and service started promptly.
KLM Cityhopper has sometimes very unusual snacks, last time I flew the short route they served garlic nachos which made the whole plane smell like a movie theatre. This time it was a cookie and water (no choice in drinks)
photo 36681157_10209317896943044_5259624866306326528_nphoto 36706502_10209317896743039_6191024696658493440_n

As I finished my snack we started descending into AMS
No Polderbaan!



Thank you for reading me and see you on my next hop.
See more

Verdict

KLM Cityhopper

8.1/10
Cabin7.5
Cabin crew10.0
Entertainment5.0
Meal/catering10.0

Independent Hugo Junkers Lounge

6.8/10
Comfort10.0
Meal/catering5.0
Entertainment5.0
Services7.0

Düsseldorf - DUS

9.3/10
Efficiency10.0
Access7.0
Services10.0
Cleanliness10.0

Amsterdam - AMS

8.8/10
Efficiency7.5
Access7.5
Services10.0
Cleanliness10.0

Conclusion

A nice and very short flight.

Informations on the route Düsseldorf (DUS) Amsterdam (AMS)

1 Comments

  • Comment 453553 by
    KL651 TEAM 3999 Comments

    Welcome and thanks for this first FR.
    It's always nice to see that KL manages to serve something on a 25 minute flight when on many US airlines they say they can't conduct any service due the "short 40 minute flight"
    The Hugo Junkers Lounge used to be nicer.

Login to post a comment.