Review of Copa Airlines flight Panamá City Santo Domingo in Business

Airline Copa Airlines
Flight CM108
Class Business
Seat 1A
Aircraft Embraer E-190
Flight time 02:30
Take-off 07 Jul 18, 19:15
Arrival at 07 Jul 18, 22:45
CM   #95 out of 124 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 53 reviews
FlyAlex
By GOLD 501
Published on 14th July 2018
Hi,

At transfer I visited the Copa Airlines Club which was very crowded this evening. It is rather big and provides comfortable seating including views to the apron. But still the crowded areas made it feel stressed. Als catering is limited and looks quite cheap with plastic cups and some snacks wrapped in plastic.



As I was not hungry at all I only had some water, banana & a cookie.

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Panama Airport is quite big with a lot of shops and different concourses. Here some Copa action on the apron while on the way to my boarding gate:

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Once I reached the gate Priority boarding has just started and within a moment I was on board the Embraer 190.

Welcoming was rather cool and I took my seat 1A. This Embraer offers a dedicated Business Class cabin in 1-2 configuration and separated by a full wall & curtain from Economy. This configuration is impossible to find in Europe but of course very comfortable. The pitch at this bulkhead seat was also perfect.

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Minutes after boarding water or juice were offered as pre departure drinks - served in plastic cups like on US carriers.

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Still on the ground drink orders for after take off were taken and a choice of main meals between salmon & chicken offered. I decided for the chicken.
Boarding continued and we pushed back on time when manual safety demonstration started. Flight time was announced to be 2hours20mins.

After some waiting due to air traffic control we finally powered into the dark skies - cabin lights were COMPLETELY switched off. So the cabin was completely dark which felt somehow stranged.

Once cruising altitude was reached the crew started to serve piping hot towels and the ordered drinks with some nuts as aperitif.
During the whole flight the whole all male cabin crew war rather cold and just doing their job. The crew was never pro active or chatting with passengers.

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Only ca. 10 minutes later the warm dinner was served which tasted quite nice and was adequate for a 2+ hours flight.

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After my meal has been cleard away I asked for a cup of tea to finish.

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The flight continued quiet and we touched down at Santo Domingo perfectly on time - again after an approach with a totally dark cabin where all lights have been turned off.
Priority baggage delivery at baggage claim also worked fine.

Thanks for reading,
FlyAlex
See more

Verdict

Copa Airlines

6.8/10
Cabin9.0
Cabin crew5.0
Entertainment5.0
Meal/catering8.0

Copa Club

5.8/10
Comfort7.0
Meal/catering4.0
Entertainment6.0
Services6.0

Panamá City - PTY

7.3/10
Efficiency8.0
Access6.0
Services8.0
Cleanliness7.0

Santo Domingo - SDQ

6.3/10
Efficiency8.0
Access5.0
Services5.0
Cleanliness7.0

Conclusion

The flight in general was good and I enjoyed it: The cabin was very comfortable for a flight of 2 hours and the meal service good.
The only missing thing was friendly & pro active service by the flight attendants.

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