Review of Emirates flight from Colombo to Singapore in Economy

UAE

EK - Emirates

Flight taken on 11 August 2018
EK348
15:05 03h 30m 21:05
Class Economy
Seat 48K
darius1208
1,262 · 50 · 0 · 5

Hi there!
I am currently a student in a university in Singapore and I headed to Sri Lanka for some hiking as part of a school trip. As much as I would love to share my experience on Emirates for the incoming flight to Colombo from Singapore, my phone reset the moment I landed at Colombo for God knows what reason and I lost all my data, including the pictures and videos I took on the incoming flight. :( Hence, this trip report would be on the flight from Colombo back to Singapore. It will be a summarised version. Do watch the Youtube video in the link down below for a more detailed version of it. Enjoy!
We arrived at Colombo Bandaranaike Airport to catch our 1505HRS flight to Singapore.


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Then we had to pass through security screening right at the entrance of the airport. This was the first time I experienced something like that, and luckily the queue wasn't long. After security, we had to pass by a row of shops which sold the usual souvenirs and food.


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Then, we had to pass through a second round of security screening before we could proceed to airside, which was a little odd. Once airside, we headed to Burger King and had a shock when the set meals were $18 USD. The Burger King set meals in Colombo city were only about $6 SGD. The prices were SO ridiculous in the airport. Some views enroute to the gate…


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Miniature display of Colombo Airport which was pretty cool


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Colombo Airport shares the same concept as Singapore's Changi Airport AKA having a common area shared between the departing and arriving passengers.
Airline: Emirates
Flight: EK348
Model: B777-31H(ER)
Registration: A6-EGD
Time of departure: 1505
Time of arrival: 2135
Arrived at the gate and the plane looked amazing from afar. The plane originated from Dubai and Colombo was a stopover before it headed to Singapore. The gate was full. I'm pretty sure the load on the plane was almost 100%. EK sure does take advantage of its fifth freedom routes. The number of passengers which originated from Dubai were probably only about 10 or so. I mean, understandably, who in their right mind would not take a direct flight from Dubai to Singapore right?
I love the EK livery on the B777-300ER.



Despite the seat not being the newest Economy seats on EK, they were really comfortable and had good lumbar support.


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I was seated at the second last row on the plane and there was a huge gap between the seat and the side wall of the fuselage due to the curvature of the plane. I would highly recommend this seat for couples as it was in a 2-4-2 configuration as opposed to the 3-4-3 in the front section.


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A look at the PTV.


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EK-branded headsets were palced on every seat.


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Seat pocket contents


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Seat pitch was pretty good but seat width was a little tight at 17" as opposed to 19" on other B777-300ERs due to EK adopting a 3-4-3 configuration as opposed to a 3-3-3- one.


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Headed to the toilet and was pleasantly surprised at the wood trim used which gave the lavatory a classy touch.


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NOIR lotion and eau de toilette for EK's Economy Class passengers.


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Views after take off


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Menu was distributed after take off. My apologies I forgot to take a picture of the opened menu, but you can have a look at it in the youtube link down below.


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Was given the option of chicken or fish and I opted for the fish. However, the crew seemed very rushed and a tad unprofessional during meal distribution. After the distribution of special meals, only 2 crew were handing out meals to everyone else on the plane in every cabin section, what more in a high density layout on a 77W! After distributing the meals to more than half of the cabin, more crew started pouring in at this time to help out the other 2, which seemed a little chaotic. Nevertheless, they got the job done.


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The IFE was AMAZING. Everything was laid out neat on the interface and was so idiot-proof. Do watch the youtube video attached for a better look at the system.
View of cabin after landing


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Do watch this video for a better feel of the EK Economy experience!


Display all

Product ratings

Airline

Emirates 8.0

  • Cabin9.0 / 10
  • Cabin crew5.0 / 10
  • Entertainment/wifi9.0 / 10
  • Meal/catering9.0 / 10
Departure airport

Colombo - CMB6.3

  • Efficiency7.0 / 10
  • Access7.0 / 10
  • Services6.0 / 10
  • Cleanliness5.0 / 10
Arrival Airport

Singapore - SIN10.0

  • Efficiency10.0 / 10
  • Access10.0 / 10
  • Services10.0 / 10
  • Cleanliness10.0 / 10

Conclusion

There were 2 incidences which really made me question the professionalism of the crew. The first was when I requested for a cup of water as I was having a sore thorat and the crew declined my request and said that I would only be able to get my drink during meal distribution. And guess what, I only got my meal an hour later. Whats worse was that literally a few seconds before I requested for that cup of water, another passenger had asked for a drink as well and he got it from the crew! How unconsistent and unprofessional! The second occasion was when I pressed the call button and requested to borrow a pen from the crew. The lady handed it to me and walked off. As I was about to turn off the call button, she came back, thinking that I had forgotten to turn it off, rolled her eyes in my face and literally just shoved her hand at my friend's handset (Right when she was watching a movie and without even asking) to turn the button off (As the call button is shared by the 2 seats), and walked off again. I swear she ruined my near perfect experience on EK. Other than the unconsistent crew service, EK has an excellent Economy Class product with comfortable seats and an out-of-this-world IFE system and I would recommend it to anyone looking to fly long haul in Economy.

Thanks for reading!

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