Flight-Report

Review of ANA flight Tokyo Frankfurt in Economy

Airline ANA
Flight NH223
Class Economy
Seat 24H
Aircraft Boeing 777-300ER
Flight time 12:10
Take-off 23 Oct 18, 11:15
Arrival at 23 Oct 18, 16:25
NH   #23 out of 127 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 166 reviews
lagentsecret
By SILVER 1433
Published on 10th December 2018

If you want to know how it all started…



Bonus : Click here display

Let's go ahead for the description of the fifth flight of this routing entirely ***** Skyhoax:


CHECK-IN


I arrived from CTS the day before.
I had a great evening in what was the highlight of my Japanese dining experiences.
Just 2 pics to whet your appetite, more in the bonus


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The next morning I leave my hotel in Kawasaki to go to Haneda International Terminal
There are direct trains and others with change but there is not much informations


I'm going to an NH Business / Star Gold counter to pick up my boarding passes
I (in principle) managed to have an aisle seat thanks to my duel of the former day with the CTS check-in agent(see previous FR)
I am actually given my boarding pass with the 24H seat for the HND-FRA but also a boarding pass with 25E
for my FRA-TUN!
I therefore ask to be able to change this middle seat on the FRA-TUN flight!
The long-awaited answer is: "It's not possible!"
To play an excellent Nô theater drama, good actors are needed : this poor agent clearly was
not going to be good enough to give me the reply ;)
Discouraged, I take my boarding passes and head to the security checkpoint.

I see a priority line guarded by no less than two female dragons.
I hand my boarding pass and my FFP TK card.
I am told: "There is no Turkish Airlines flight"
I answer: "But I'm traveling with NH"
I'm told, "Yes, but Turkish Airlines did not pay"
I know that LOT is asking his pax to pay for his spare parts plane but personally I do not want to pay for TK!
I head to the common security checkpoint and I go quickly through security, as well as the immigration check.


So I'm coming here! Clearly branded shops are highlighted


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I really don't care(as Melania would have said) so I'm heading to the lounge


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NH International Business Lounge


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I'm welcomed by a smiling agent.
You have to go through a corridor where the NH mania is highlighted


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Few steps more and I enter the lounge.
After the lack of culture a bit of culture with this press offer  ;)


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As in a domestic lounge it's large with a good view of the apron


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The only difference (but what a difference !) is this area: there is a buffet with real food!


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And so just right before the buffet this area with few tables


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There are also local spirits: Sake, Shōchū, Umeshu.
It's very well highlighted and documented


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Let's have a look at the buffet
Fridge with juice and chilled beer glasses


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Sparkling


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Spirits


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And even Campari for old people who like very virile drinks


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White wine, red wine etc … according to the wine list below


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A look at the food offer


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Salad and sandwiches


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The chicken curry is a NH signature dish


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What I personally prefer: the noodles bar


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Danish pastries and other sweets


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And a breads menu


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I seat at a distance from the windows : it's not possible in this lounge to take good pictures of the aiplanes


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My first selection with Shōchū


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My second with Umeshu.
The fresh ginger was delicious


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With a filled stomach, I'm ready to cross swords with a NH agent!
Because there is a desk with an agent in the lounge.

I greet her politely with a Japanese inclination and hand her my boarding pass FRA-TUN.
"I would like to change my seat" I said with a honeyed smile.
As soon as I finish my sentence, she answers me (without looking at the boarding pass I think): "It's impossible!"
She then looks at the boarding card and adds "In addition it is not a NH flight"
At that moment luckily (for her and even more for me) a colleague arrives to replace her.
I have the opportunity to sit down (without being offered!)
The new agent turns to me with an inquiring look on her face.
"Your colleague was going to show me the cabin map for this flight," I told her, showing him my boarding pass "so I could choose
a new seat ".
She takes the boarding pass and after a few keystrokes on her keyboard, her monitor displays the cabin map LUFTHANSA !!!!!
I ask for an aisle seat in front of the cabin: she offers me the 14D.
I agree and she prints the new boarding card and tears the old one!

I do not have much time to enjoy my victory because it's time to go to the gate


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The boarding is scheduled at 10:45 am


flight nh223


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I arrive at 10:35 am.
My boarding pass is checked


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The wait lasts a bit, I take the opportunity to spot an OZ


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My 77W of the day


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a 777-300ER first flight on 29/03/2005, soon 14 years old.


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TG is taxiing


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The boarding is launched almost 15 minutes late! (What happened ! We're in Japan !!)
As usual, family with children, people with assistance, seniors, then Milion Milers Nh and First Class.
Finally the business and status pax.
I am among the first to enter the hold without teeth: the first row of the eco cabin.


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Seats look old and comfortable


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An outside view before my neighbors arrive


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The other seats of the cabin
Note: all these pictures are taken in Japanese Etiquette mode!


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Great legroom


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A FA comes to ask me to confirm my special meal (that was impossible to book LOL) and stick a label on my seat


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The pouch that, like my neighbor, I empty of its bulky magazines, to put my slippers and my headphone inside


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The IFE minitor is on the left side of the seat


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My neighbor with her funny harness allowing her to put her baby on


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The boarding is complete : no neighbors


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External views during taxi and takeoff


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Connectors, remote control and seat plug (one plug per seat)


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When we are airborne the curtain is closed with the Business Class but no curtain between Premium eco and eco


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Shortly afterwards the service begins
Good rice crackers that unfortunately are not available in the lounge


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I choose Kabosu, NH's signature drink and a much-touted sparkling wine on the NH website


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I did not like this sparkling wine


The cradle has been installed but the baby will most often be on his mother's harness


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The goblets are signed


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Distribution of the special meals: It is difficult not knowing it's a SFML meal lol
Even the bread!


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Metal Cutlery of good quality


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and logoed


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The tray includes a bottle of water "Innovation by Chemistry" it says it all


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A salad


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Salad dressing


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A shrimp and salmon: by far the most qualitative element of the meal


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Fruit


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The hot dish: a little disappointing even if it was edible.
I had imagined that a Seafood Meal (SFML) had to be qualitative since in Japanc the sea products are extremely good.
I was disappointed by this hot dish and the hot dish of the snack: rather Western dishes while I was expecting Japanese food.


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I wash all with a beer and a sparkling water


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The beer was not available on the trolley : I was surprised to hear the FA saying to me in French without an accent: "I'll bring you your beer later".
It was a French FA married with a Japanese people


After clearing the tray an ice cream is offered


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The flight time flows smoothly.
I watch geovision, I listen my music with my noise cancelling headphones.
A mid-flight snack is offered


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A Käsebrot : cold and without much taste.

And here is the drama !!!!!
While I'm taking a bite, one hand grabs my hand to put away the infamous food!

"Do not eat !!! It's not for you !!!" says a panicked FA.
"Are not you going to be sick?" she asks me very uncomfortably, seeming to see me already suffering an anaphylactic shock.
I try to reassure her: "No, it's okay, it's only bread!"
"Are you sure ?" She insists
"Yes certain!" By showing him my best face
She still gives me the food that was intended for me and goes away with a sigh (that I hope for relief!) [/ ​​Text]


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We are here


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About 1h30 before arrival a collation is offered


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In fact it is the hot dish of the western menu where the sausage has been replaced by tuna with a kind of tomato sauce


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The omelette is quite dry and the rest is average.


The end of the flight is without any significant event
We land more than an hour ahead of schedule


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Gourmet and Spiritual Bonus


Bonus : Click here display
See more

Verdict

ANA

9.0/10
Cabin10.0
Cabin crew9.5
In-flight Entertainment8.0
Meal/catering8.5

ANA Lounge Haneda International terminal

8.6/10
Comfort8.0
Meal/catering9.0
In-flight Entertainment8.0
Services9.5

Tokyo - HND

8.6/10
Efficiency9.5
Access7.5
Services7.5
Cleanliness10.0

Frankfurt - FRA

8.1/10
Efficiency7.5
Access7.0
Services8.0
Cleanliness10.0

Conclusion

An excellent flight with NH.
A very comfortable seat, an infinite legroom and no neighbor : the maximum comfort
FAs were available and smiling.
The IFE seemed to have good selections.
The catering disappointed me because I had high expectations but it remains satisfactory

The lounge has a satisfying offer, the best for me is the noodles bar.
The negative aspect is that it's overcrowded even but I was able to find a seat.

Haneda airport is much faster to reach than Narita.

Frankfurt is not the most pleasant airport but certainly not the worst either.
I do not understand why it is necessary to pass through the security coming from Japan to go to another non Schengen zone.
I was able to use the fast lane (without knowing if I was entitled to, since its access was not checked) but at this time of the day
it leads to the normal lane so not really interesting and it gives rather the impression of queue jumping.

Information on the route Tokyo (HND) Frankfurt (FRA)

The contributors of Flight-Report published 10 reviews of 2 airlines on the route Tokyo (HND) → Frankfurt (FRA).


Useful

The airline with the best average rating is ANA with 7.8/10.

The average flight time is 11 hours and 45 minutes.

  More information

9 Comments

  • Comment 479557 by
    toyion 46 Comments

    Good and detailed report! Amazing restaurant and shrine! Although I'm living in Japan but I don't usually travel around, just stick to my bed on weekends?. And, for the Haneda security fast track, it's difficult to understand, even I'm NH*G I still couldn't figure out what combinations are eligible to use the fast track. Of course first/business class passengers are eligible, but when it comes to economy class, it's confusing. [NH*G travelling NH Econ] no problem of coz, but [NH*G travelling on other *A airlines] is really case by case, even the staff standing there don't know what's going on. So I would just try and if rejected, go back to the usual lanes.

    • Comment 479643 by
      lagentsecret SILVER AUTHOR 9713 Comments

      Thanks for passing by.

      "even the staff standing there don't know what's going on."
      That's exactly what I noticed.
      It's very confusing.

      "So I would just try and if rejected, go back to the usual lanes."
      The best way and I did the same :)

  • Comment 479678 by
    JW19 100 Comments

    Where’s the trip report? There is nothing about the flight.

  • Comment 479730 by
    dreamweaver888 68 Comments

    Lovely report and I liked the bonus section too!

    Funny (and good apparently) how the FA was concerned over your potentially having an adverse reaction to the "regular" food.

  • Comment 479838 by
    KévinDC TEAM GOLD 4610 Comments

    Great report and beautiful bonus! The Haneda lounge looks really nice and the food selections seems good. I'm surprised you had such a rude agents at check in and in the lounge--so shocking in Japan! You got lucky with that shift change and you were sly, haha. It seems codeshare and through-checked interline flights can be a pain no matter which alliance it is. I've often had trouble with seats and IROPS on codeshare flights with both SkyTeam and oneworld. Bad experiences have led me to seek out a carrier's own metal (operated and marketed) to avoid issues, unless the codeshare is really advantageous for miles or just much cheaper.

    I'm surprised the SFML wasn't better on a Japanese carrier. I mean it looks fine, but you just expect better. Despite the unpleasant issues with the reservation, thanks to crappy IT for codeshare, the flight experience itself looks very nice. It's always nice to see some airlines (too few) still make an effort to offer a good experience in Y.

    Thanks for sharing!

    • Comment 479925 by
      lagentsecret SILVER AUTHOR 9713 Comments

      Thanks for the comment

      "unless the codeshare is really advantageous for miles or just much cheaper."
      I agree with you about a codeshare flight, it's always a pain.
      I was earning 70% instead of 50% miles with the codeshare, so it was
      worth the pain anyway.

      "but you just expect better"
      That was my expectation : the seafood ex-Japan had to be better than
      anywhere else ;)

      "to see some airlines (too few) still make an effort to offer a good experience in Y."
      Yes, NH is a member of this league : a good and pleasant flight.

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