Review of Air Asia flight Phuket Kuala Lumpur in Economy

Airline Air Asia
Flight AK823
Class Economy
Seat 20A
Aircraft Airbus A320
Flight time 01:35
Take-off 02 Apr 19, 21:40
Arrival at 03 Apr 19, 00:15
AK   #11 out of 24 Low-cost airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 108 reviews
AriffAzrai
Published on 2nd July 2019

Hello again everyone. After 3 days of awesome holiday in the paradise island of Phuket, it was time for me to heading home to my hometown, Kuala Lumpur (KL). For this return flight, I would be flying with Malaysian budget carrier, Air Asia (AK).


Routing


Airport Experience


I arrived at Phuket International Airport around 6pm via a transportation that I booked through a small tour stall near Sharaya Boutique Hotel. The airport was crowded and packed with many travelers. 



Then, I went upstairs to buy some light snacks from the 7-Eleven store which located at the 2nd floor. Here are some views of the terminal from the 2nd floor:


photo hkt-4photo hkt-5

After that, I went downstairs again and proceeded to AK's check-in counter to drop my luggage.


photo hkt-6

The international departures from HKT on that evening.


photo hkt-7

At 7pm, I made my way to the airside. As usual, I had to go through the security, customs and passport check before I reached the airside.


photo airside

And my flight would be departed from Gate 15.


photo gate-15

While waiting for my plane to arrive, I did some window shopping at several duty-free stores, stalls and shops available at the airside area.


photo duty-free

Around 9:15pm, our aircraft still hasnt arrived at the gate. There was a high probability that our flight would be experiencing a delay.


photo waiting-at-gate-15

Finally, at 9:30pm our plane appeared and we were called to board the aircraft as soon as all the arriving passengers deplaned. It was a really rushing boarding process!


photo plane-1

Boarding Experience


photo boarding-1photo boarding-2

Emirates' B773 parked next to our aircraft.


photo ek

My seat, 20A.


photo my-seat

The view from my window.


photo window-view

Boarding still in progress.


photo still-boarding

While boarding was still taking place, I decided to check out the contents of the seat pocket.


photo seat-pocket-contents

Once the last passenger had boarded the aircraft, the door was shut and our plane started to make its way to the active runway. The safety demo was performed by the cabin crew during the taxi.


photo finished-boarding

Inflight Experience


We left the ground at 9:55pm and once the seatbelt sign was switched off, the cabin crew sprung into action to distribute the inflight meals. 2 cabin crew distributed the pre-booked meals while another 2 cabin crew conducted the buy-on-board service. I bought a combo which included an inflight meal and checked bag. The downside of this combo is that you wont be able to choose your own inflight meal. On this flight, I received a Yangzhou Fried Rice.


photo inflight-meal

The Fried Rice tasted very bland. I wished they gave me something better such as the Nasi Lemak.


photo inflight-meal-3

The meal came with a mineral water, but I still purchased a Vietnamese Iced Coffee from the BOB (buy-on-board) menu.


photo inflight-meal-2

After we finished our meals, the cabin crew came once again for cleaning service and later disappeared inside the galley.


photo cabin-view

The cabin was dimmed in the preparation for landing.


photo preparing-for-landing

We safely landed in KLIA terminal 2 few minutes behind the schedule and after I cleared with the immigration, I made my way to the conveyor belt number 5 to collect my luggage.


photo luggage-belt-no-7

Then, I walked to the landside and went to the terminal's bus station which located at level 1 of Gateway aka KLIA2's shopping mall. I took the bus to KL Sentral Station in downtown KL and from there, I took a Grab to my home in Gombak.

And that was a wrap for my trip to Phuket =)


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Verdict

Air Asia

7.2/10
Cabin8.0
Cabin crew8.5
Entertainment/wifi5.0
Buy-on-board menu7.5

Phuket - HKT

7.8/10
Efficiency8.0
Access8.0
Services7.5
Cleanliness7.5

Kuala Lumpur - KUL

8.2/10
Efficiency8.0
Access8.0
Services8.5
Cleanliness8.5

Conclusion

Another pleasant flight experience with Air Asia. Besides the late arrival of the aircraft, my other complaint was the unavailability of meal options when passenger opted for the AK's combo package that includes an inflight meal and checked luggage . AK should change this policy and allows the passengers to choose their inflight meal when they take this package.

Information on the route Phuket (HKT) Kuala Lumpur (KUL)

The contributors of Flight-Report published 3 reviews of 3 airlines on the route Phuket (HKT) → Kuala Lumpur (KUL).


Useful

The airline with the best average rating is Qatar Airways with 8.3/10.

The average flight time is 1 hours and 26 minutes.

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