Review of IndiGo flight New Delhi Jaipur in Economy

Airline IndiGo
Flight 6E736
Class Economy
Seat 4A
Aircraft Airbus A320neo
Flight time 00:55
Take-off 26 Sep 19, 21:10
Arrival at 26 Sep 19, 22:05
6E 12 reviews
aaqib67
By 643
Published on 26th October 2019

Indigo |DELHI to jaipur | AIRBUS A320NEO (6E763| vt-ith) - 26TH SEPTEMBER 2019


Routing


Hello and Welcome to Trip Report 32!


Presenting another rotation on India's Best LCC: IndiGo!
This being Part 2 of my flight from Colombo to Delhi on Sri Lankan Airlines 

Putting my hate for red-eye flights aside, I decided to make the most out of a undesirable situation and decided to fly with IndiGo once again mainly because they were the only available (late-evening) connections from Delhi (DEL) to Jaipur (JAI). This also meant that I'd be more than certainly be flying on their A320neo! 
Fares were on the cheaper side too, which included the standard 15Kg of Check-in baggage as well

My booking was done via. IndiGo's App. 
The Process was unbelievably user-friendly  with the booking and transaction finalized in a few minutes.
However, do note that IndiGo does not accept Internationally Issued VISA Cards on their Payment Gateway (do correct me If i'm wrong). They do accept MasterCard though which seems to be the most preferred payment platform in India  


PRE FLIGHT


A long-ish layover of around 3 1/2 hours awaited us at India's Capital on arrival from which did seem a little too much, however little that we realized was that Terminal 1 was 10KM away from Terminal 3, which would take around 20-30 minutes via road!

Luckily Delhi Airport did have free shuttle service between terminals which was much needed for an airport as big as Delhi!
My First Interaction with IndiGo's staff were at Terminal 3 just as we cleared Immigration who gladly gave us clear instructions to navigate to Terminal 1 and informed us about the shuttle service that would take us there 

3 Hours to Departure:

Bus tickets were issued at the counter and we got ourselves on to the shuttle bus to Terminal 1
The bus was packed to capacity as expected, with many of us taking up the journey the "Subcontinental way" : Standing 

 With a brief stop at Terminal 2 to drop off a few passengers, we then continued to Terminal 3, the drive showcasing Delhi's AeroCity    


On reaching Terminal 1, we hurried ourselves to the main entrance, through the initial Document Check at the door  and proceeded to the Check-in counters

IndiGo too follows the same concept of AirAsia with all passengers regardless of Destination being cued up in a single line of Counters. The Process though was very efficient!
Check-in Kiosks were available at the beginning of the counter which required each passenger to Self Check-in and print out their boarding passes prior to entering the cue, this resulting in quicker customer waiting time and a faster baggage drop at the counters and overall a smooth flow of passengers.
IndiGo had also placed their Ground Crew all around the Baggage Drop and Self-Check in area for passenger assistance which aided in the overall smooth process of checking-in. Passengers who were running late were quite fairly given first priority to fast-track their way from the counters.
 Quite unlike AirAsia which tend to forget about their customers and look at the easiest option of offloading as and when they liked.         


2 1/2 Hours to Departure:

Security Check! CHAOS!
Either the crowds were simply too much to handle or maybe something else was wrong!
The entire process took at least One Hour with many passengers deciding to switch to the faster/more efficient counter midway as most of the Counters were  just painfully slow!
Thankfully we had time on hour hands and I do recommend a solid 3 to 4 hours at Delhi for transit and connecting flights


With just under One and a half hours remaining for Departure, we made our way to the Food Court at the Domestic Concourse at Terminal 1.
Was pleasantly surprised to see a wide variety of fare available which was pretty impressive for Indian standards and by far in my opinion the Best Food Court at an Indian Airport (to-date) 

The restaurants at T1 were just too many to chose from, thereby we settled for Nizam's! 
Do try out their signature "Kathi Kebab's"   


After Dinner, we then proceeded to departures which looked like a train station just before rush hour!
We were lucky enough to find the last few vacant seats 

IndiGo was boarding 6E6162 to Chennai (MAA) prior to us

Two Things were now Guaranteed!
A Bus Gate and my second Airbus A320neo for the day


photo 6e1

A Summary of today's routing:
IndiGo (6E/IGO)
Flight Number: 6E763
Equipment: Airbus A320neo
Reg: VT-ITH
Seat(s): 4A
From : Delhi- Indira Gandhi International Airport (DEL/VIDP) 
To: Jaipur International Airport (JAI/VIJP)


DEPARTURE / IN FLIGHT


Watch the entire FR here!



photo 6e11

Boarding was called soon after 6E6162 left the gate and all passengers were boarded on IndiGo's own buses and were promptly transferred to the awaiting Airbus A320neo


photo 6e2

SpiceJet: India's WORST LCC


photo img_0529photo img_0531

IndiGo Airbus A320neo (VT-ITH)


The Crew were Professional and Super friendly, Quite unlike a few LCC's that I've flown on in the past or even some full-service carriers for that matter. 
IndiGo focused on getting all the basics right! A immaculately maintained, clean aircraft came to sight while pax were welcomed and guided to their allocated seats in order to ensure an on-time departure which in today's case resulted in us departing before schedule which was very satisfying  


photo 6e3

Seat 4 (A)


IndiGo, when compared to other LCC's in the region offers a solid basic product, perfect 3-3 standard economy class seats with a greater seat pitch.
They do allow 15Kg's of Check-in luggage and 7Kg Carry on unlike its some of its competitors in the Indian Market
Snacks and Beverages are available for in-flight purchasing, and you do need to pay a little extra for a preferred seat which was around $5 for this sector and much cheaper compared to some full-service carriers that have decided to charge for preferred seating   


photo seatphoto magphoto img_0535

 In terms of Domestic service as an LCC, 6E have established their market and marked their presence in the Indian Aviation industry for many years to come which is why I Rank IndiGo as India's Best LCC   
However, I wouldn't award them the accolade as yet as India's Best Airline mainly because I'm yet to try Air Vistara which is a totally differentiated Premium Product. 


Just to compare their Competitors namely SpiceJet (in terms of size) and AirAsia India which offers a very similar product, GoAir (not flown with them yet) and not forgetting Air India Express, I would say that IndiGo would simply outclass them all 


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Verdict

IndiGo

7.1/10
Cabin9.5
Cabin crew9.0
Entertainment/wifi5.0
Buy-on-board menu5.0

New Delhi - DEL

7.9/10
Efficiency7.5
Access8.0
Services8.0
Cleanliness8.0

Jaipur - JAI

6.8/10
Efficiency7.0
Access7.0
Services6.5
Cleanliness6.5

Conclusion

IndiGo a shining example on how to run an LCC right!
A highly Impressive Airline and overall product that I would recommend to anyone flying domestically within India

Thanks for Reading! stay connected via. FR and YouTube don't forget to Subscribe link for my next series
Comments are welcome!
That'd be all for now,See you in the next takeoff!

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4 Comments

  • Comment 528053 by
    Travelxperiance 29 Comments

    Indigo as usual!!!! But their international expansion plans are in a complete mess. Especially the hong kong route has failed them big time. The last quarter result of 1002 crore Loss leaves them in bad state. Hope they regroup better and avoid another Jet kind of fiasco. Proposed London route is on hold due to the financial mess as well!!

    • Comment 529764 by
      aaqib67 AUTHOR 51 Comments

      As I've heard they've been performing well on most of their International sectors, mainly cashing in on 9W's market

      Most airlines suffer from Incompetent management nowadays, just like 9W as you highlighted and not forgetting Kingfisher back in the day winch was an airline with a massive growth potential

      I'm hoping to review 6E's International Product as well so lets see how well that ends up

      Thanks for stopping by :)

  • Comment 528129 by
    jish.b SILVER 258 Comments

    Thank you for this report.

    -Terminal 1D is an absolute nightmare of mess. With over 200 departure & arrivals of 6E alone, in addition to other airlines it is overly crowded most of them, and I tend to avoid 6E out of DEL.
    -I am interested in knowing why you feel SG is the worst outright.
    -6E, like it's competitors, offer 15kgs of check in baggage and 7kgs of carry on. Only AI is different, in that they offer 25kgs in the domestic skies.

    Look forward to the rest :)

    • Comment 529759 by
      aaqib67 AUTHOR 51 Comments

      Thanks for Reading!

      Appreciate the clarification regarding baggage allowance

      In my opinion Service Standards on SG have severely deteriorated over the past few years In comparison to its closest competitor IndiGo
      SG failed to impress both on the ground and in the air although their Bombardier Q400's is a pretty solid product (minus the horrible service) compared to 6E's ATR's

      https://flight-report.com/en/report/45797/spicejet-sg2769-kishangarh-kqh-new-delhi-del

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