Review of Iberia flight from Madrid to Mexico City in Business

Flights between Madrid and Mexico City in business class typically cost between 1900€ and 3700 € return. And when I saw Iberia's offer from Madrid to Cancún (with a connecting Interjet flight in economy from Mexico City) for only 980€ return I decided to book quickly.
Booking wasn't as easy as I thought. I booked on Iberia's website using my credit card but I received the following message: Please contact Serviberia via 901 111 5000. Your booking was not completed correctly. So the amount was blocked on my card but my booking was not confirmed. Nice. I tried to call this phone number - impossible from my country. I managed eventually to call Iberia in the UK. I had to give again my credit card number again over the phone, the agent told me my booking was confirmed - but it wasn't. I had to call again a few days later to have it confirmed and to receive a confirmation e-mail.
Do you think I would be happy to book Iberia again on their website?
I received an e-mail three months after booking and two months prior to departure that the the Interjet flight from Mexico City to Cancún was simply cancelled. No options offered. I called again and I was rebooked on completely different Iberia and Interjet flights - but at least I had a confirmed booking.
I first flew Air Europa (on a separate booking) from London Gatwick to Madrid. It took me exactly 100 minutes to get from Terminal 1 to Terminal 4S at Madrid Airport even if I was using business class check-in and security and there were no long queues anywhere.
My flight was scheduled to leave for Mexico City at 16.50

Terminal 4 is very nice.

Iberia has a separate business class check-in area at Terminal 4. There were three different queues - I couldn't find out why two of them were much longer than the third one. I was checked in anyway by an agent who didn't speak English very well and didn't know that the code CUN was for Cancún but who was otherwise friendly.

There was no queue at all at Fast Track available for business class passengers which I appreciated very much.

It took a total of about 25 minutes to get from check-in to lounge.

I had to take the very efficient automated train to the 4S (Satellite) terminal.

The Iberia lounge at Madrid Airport Terminal 4S is called Premium Lounge Velazquez

The lounge is large and there's enough seating.

There's an excellent view

The food and drink choice was theoretically good: several cold and hot dishes were available. I had some paella and salmon and both of them were dry and definitely not very good. On the other I had some sausages as well that were delicious.

The choice of wine and other drinks was moderate and the quality was average

I like that Madrid Airport is multi-language.

I left the lounge when boarding started. The gate was a few minute easy walk. Priority boarding was available.

Iberia's A340 has a 1-2-1 configuration in business class with 9 rows of seats in one relatively large cabin. Some of the window seats are closer to the window while some others are closer to the aisle; the once closer to the window are better. Some of the middle seat pairs have seats right next to each other so suitable for couples while some others are further away from each so even strangers sitting on the same pair of seats do not disturb each other.
It's important to note that the cabin was in an excellent condition.

My seat

The seats can be turned into a full flat bed

Blanket, headphones and an amenity kit were waiting on the seat. The headphones:

The amenity kit:

There was a flyer advertising wi-fi:

A voucher for free 4 MB was later distributed. I didn't use the wi-fi so I'm not sure how reliable the connection was

My screen before departure

Cava (spanish sparkling wine) and a hot towel were offered after boarding was completed. The friendly purser came to every seats to introduce himself.

Push-back was very shortly after the scheduled departure time of 16.50 and take-off was at 17.15

We were soon over Portugal

Menu was distributed (sorry about the quality of the photos)

The purser announced over the PA that while Iberia normally offers first lunch then a light meal, the light meal would be first followed by dinner "in three or four hours". I believe that the crew changes routinely the protocol planned by Iberia as this order is better according to the crew's experience - and they're right. It might seem that not enough food was offered on a 12 hour flight but it was actually enough.
So a light meal consisting of Spanish omelette with chorizo served with green asparagus tips, artichoke confit and grilled tomato and fresh fruits was served. The omelette was good if nothing special.

Dinner was served actually five hours after the light meal at 23.00 Madrid time: cold gazpacho soup and smoked salmon were first served on a tray. Both of them were very good

Grilled bass with Provencal cherry tomato ragout, pumpking wedges, shiitake mushroom and courgette was served shortly after. It was also very good.

I had San Simon cheese after the fish

I selected Three chocolate cake as a dessert. It was also good.

Nuts were offered about 90 minutes before landing

Iberia offers onboard entertainment.

I found the flight views good and easy to use.

There's a good but not outstanding selection of movies

I first watched a documentary about Maradona

I watched afterwards four episodes of Chernobyl.

The flight show as we were approaching Mexico City

The lights of Mexico City

We landed at Mexico City at 22.15, exactly on time

Thank you for reading my flight report!