Review of Asiana Airlines flight Seoul Taipei in Economy

Airline Asiana Airlines
Flight OZ713
Class Economy
Seat 14A
Aircraft Airbus A330-300
Flight time 02:45
Take-off 28 Nov 19, 14:00
Arrival at 28 Nov 19, 15:45
OZ   #24 out of 142 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 95 reviews
lbfortress
Published on 15th December 2019

Routing

  • Seoul-Incheon ICN-Taipei Taoyuan TPE You are here

Introduction


Greetings everyone. It's been several months since I've had a chance to go somewhere and write a flight report. Join me today as I fly Asiana Airlines 713 from Seoul Incheon Airport to Taipei Taoyuan Airport. Originally, I was supposed to fly one of their 767s. However, when I got to the gate, an A330-300 was there instead.

To watch the video report, see the YouTube video below. Thanks. 



Taking the Bus to Incheon Airport


I stayed at a hotel near Dongdaemun History and Culture Park. It is also right across the street from the first stop for Bus 6001 to ICN. For 15,000 KRW, $12.77, I had a comfortable seat and didn't have to make any transfers. And because I left around 10 am, there was no traffic and 1.5 hours later, I was dropped off right in front of Terminal One.

I also had a nice view of the Han River and Yeoeuido.


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Check In


As Asiana Diamond and Star Alliance Gold, at ICN we have a dedicated line. Check-in procedures were quick and bag checked all within about 5 minutes. The security and immigration took a bit longer, but those procedures are still quite fast and efficient. I got to use the new E-Gate at immigration. No problems and I was through in just a couple of minutes.

Time to visit the Asiana Business Lounge.

 As it was around lunchtime, it was not busy at all. I had a chance to use a massage chair which is amazing as one was out of order and those things are usually in use when I visit. The meal was spaghetti, which tasted quite sweet, similar to Filipino style. Also served was sweet and sour fish and sausages. I also had a cappuccino and water. 


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Boarding Time


If you've read my other reviews, Asiana's boarding process seems so chaotic compared to what we do when flying American carriers like United or even JetBlue or Southwest. Basically, the boarding agents will start talking very loudly to start getting in line. There are two lines. One for Business Class, Asiana Diamonds and above and Star Alliance Golds. This is quite peaceful. The rest line line up in the economy line. Other agents will check your boarding pass and passport and check you off. However, for all the "chaos" during boarding, it works and even an A380 can push back on time.

 We were supposed to fly a 767. Last minute sub to an A330.


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Boarding just about to begin.


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OnBoard


For the short Intra-Asia flights, I like to sit by the window. This flight was no exception. I had been assigned 14A on the 767 and was still 14 A on the A330. Asiana's A330 economy is configured in the standard 2-4-2. The flight was completely full this afternoon. I was greeted warmly by the flight attendants. I found my seat and put my luggage away and settled in. Being one of the first passengers onboard has pros like guaranteed bin space and getting settled quickly.

Even though this is an International flight, there are no amenity kits. There are headphones. But that is all. I guess if you really wanted pillows and blankets, just ask. But being so warm, no need for a blanket no matter how thin it is.
 
Asiana's beige seats in a standard Airbus 2-4-2 configuration. 


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My view for the next almost three hours.


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Entry card for Taiwan.


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The cabin is quite warm and there are no personal air vents above. Pretty much we have to wait until much later before it starts to feel reasonably comfortable.


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Bye bye Korea. See you next time? When that will be? I can't say.


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In Flight Services


One thing I can tell people is to expect a consistent service. Whether the flights across the Pacific or these Intra-Asia flights, I know what to expect. Flight attendants are warm and speak fairly good English. They're attentive. And it is consistent. This is good since it is consistently consistent. I've never had a bad experience or had a flight attendant who didn't seem to want to be there or just go through the motions.

Even the meals are consistent. Asiana heard my complaint and now when you book a reservation, you can now order a special meal on your reservation page. And, you can choose different meals for each individual flight.

I ordered a Vegetarian Oriental meal. It was exactly the same meal as my flight from Seoul to Taipei in May. It looked and tasted exactly the same. It was braised tofu in soy sauce. There was a block of rice and vegetables like cucumbers and mushrooms. Talk about consistency. 


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Unfortunately, the remote control was not working. It was stuck to the port under my arm rest. But the IFE is touchscreen and is fairly up to date, as opposed to the 747 I flew in May.


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Overall, the cabin though warm, was fairly comfortable. The seats were fine. I used my coat for lower back support. The cabin looks fairly refreshed.
 
One other thing I observed is that after the meal service, the flight attendants were more busy taking Duty Free orders. There wasn't anyone passing by with water or juice. I suppose you could just ask. I guess because it's a short flight. But usually I saw them walking up and down taking orders and bringing back bags of goods. Did I mention the Duty Free magazine is really thick? I would guess there's close to 200 pages of duty free goods you could order.

 Oh well, shades down most of the flight and just settle in for the last 1.5 hours.


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Welcome to Taipei


Though cloudy and a bit windy, it was not raining. There didn't seem to be too much turbulence.

After landing it took quite a while to taxi to the gate. It was about 15 or 20 minutes before arriving at our gate. So I was able to do some plane spotting. Here they are. 


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Verdict

Asiana Airlines

8.1/10
Cabin7.5
Cabin crew9.0
Entertainment/wifi8.0
Meal/catering8.0

Asiana Airlines Business Lounge

9.1/10
Comfort9.0
Meal/catering8.5
Entertainment/wifi9.5
Services9.5

Seoul - ICN

10.0/10
Efficiency10.0
Access10.0
Services10.0
Cleanliness10.0

Taipei - TPE

10.0/10
Efficiency10.0
Access10.0
Services10.0
Cleanliness10.0

Conclusion

Asiana Airlines service is quite consistent. If you fly them enough, you know what to expect, even down to the meals. I guess I never observed until recently how much busier the flight attendants are doing duty free sales on these regional flights. For anyone who flies airlines like EVA or Japan Airlines or others, is this common with the crew? Anyway, I was happy to arrive relaxed to enjoy my vacation in Taiwan.

Information on the route Seoul (ICN) Taipei (TPE)

The contributors of Flight-Report published 9 reviews of 4 airlines on the route Seoul (ICN) → Taipei (TPE).


Useful

The airline with the best average rating is China Airlines with 8.3/10.

The average flight time is 2 hours and 37 minutes.

  More information

2 Comments

  • Comment 533755 by
    CanadianWings SILVER 29 Comments

    Good report on Asiana, thanks for sharing!

    One thing I can tell people is to expect a consistent service. Whether the flights across the Pacific or these Intra-Asia flights, I know what to expect. Flight attendants are warm and speak fairly good English. They're attentive. And it is consistent.

    Asiana is just like ANA in terms of inflight service, (of course one is Korean, the other is Japanese). I usually try to fly the Japanese carriers as I speak Japanese and language barriers are never an issue for me. But I'd like to try Asiana (or Korean Air) one day to see what it's like an compare.

    The cabin is quite warm and there are no personal air vents above.

    I have also noticed this on my flight with asian carriers, warm cabins and no personal vents. I usually dress light and it wasn't too much of a problem for me.

    But usually I saw them walking up and down taking orders and bringing back bags of goods. Did I mention the Duty Free magazine is really thick? I would guess there's close to 200 pages of duty free goods you could order.

    I am actually one of those people that are onboard duty-free shopaholics 😆. I don't know about Asiana, but on my ANA HND-MNL flight, I saw a lot of passengers paging the attendants to hand over their duty-free order slips. Just like Asiana's catalogue, ANA's SKY SHOP and SQ's KrisShop magazine have lots to offer onboard. Also, does Asiana sell model airplanes on their duty free like EVA Air?

    We were supposed to fly a 767. Last minute sub to an A330.

    This was definitely a great aircraft sub as I've heard that OZ's 767 lack IFE in Economy Class compared to the rest of their fleet.

    • Comment 545740 by
      lbfortress AUTHOR 64 Comments

      Thanks for reading! Sorry for my late response

      In terms of the model airplanes, I don't remember seeing it in the catalog, but on the Asiana website, the only model plane I saw was the A380.

      And I agree, the A330 is a great substitute compared to the old 767.

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