Review of Air Canada flight Vienna Toronto in Business

Airline Air Canada
Flight AC899
Class Business
Seat 3A
Aircraft Boeing 787-9
Flight time 08:58
Take-off 14 Mar 20, 10:42
Arrival at 14 Mar 20, 14:40
AC   #48 out of 115 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 304 reviews
FConceicao
By SILVER 1602
Published on 30th April 2020

Hello Dear Reader,

This is the report of flight AC 899 from Vienna - Schwechat Internacional Airport (IATA: VIE - ICAO: LOWW) to Toronto - Lester B. Pearson International Airport (IATA: YYZ - ICAO: CYYZ) with Air Canada, member of Star Alliance, in Business class.

This report is from Mar/14th, before the Corona Virus measures cancelled most of the flights in Europe.

Is the flag carrier of Canada, was founded in 1937 and is based at Toronto, Montreal, Vancouver and Calgary. Currently has 185 airplanes (Airbus A200, A320F, A330, Boeing 737, 767, 777, 787 & Embraer E-190) with an average age of 13,4y, operating routes to 222 destinations.

In 2019 reached a record of 51,5 million passengers.

Check my video with the full flight report: 



Departure airport


Air Canada operates in terminal 3 at Vienna International Airport. This airport counts with 2 Terminals and 2 runways.

Last year, 31,7 million passengers were in VIE and more than 266k movements. During March 2020, had a Decrease of 65.8% in Passenger Volume (compared with Mar/2019), a total of 808.454 and -50% of the flights: 10.479.

The Check-in for AC is located at the counters 361 to 368, right after Austrian Airlines check-in rows.

After check-in, I proceeded to the X-Ray screening and Passport Control.



Lounge


I went to the Austrian Airlines Business Lounge (Non-Schengen). It was located right after the Passport Control.

The lounge has a seating area and dining area. As breakfast, they only offered scrambled eggs as hot dish, bread, yogurt, cereals and fruit. 



Boarding


The boarding gate for this flight was the G36, located right in the end of the Terminal 3.

The airplane from the outbound flight arrived at 8h30 and has a 1h50 turn around.

The schedule boarding time was at 09h40 and it started on-time.

The boarding started with Business Class and Gold Card members followed by Economy Class. 



Flight


This flight was operated by a Boeing 787-9, Registration C-FVNB, with 2 years old and Line Number 705. The cabin was divided in 30 business class seats at the first cabin in the configuration 1-2-1, ensuring every passenger had access to the corridor. In the second cabin there is 3 rows of Premium Economy (a total of 21 seats in 2-3-2 configuration) and the Economy class with 12 rows on the 2nd cabin and 15 in the 3 cabin (configuration 3-3-3 and a total of 247 seats)
I was seated at 3A in Economy Class.

The purser introduce herself to me and welcomed onboard. She was very nice and really shows the empathy and friendly personality of Canadians. 



The purser also checked my order for lunch.

There is an advise for healthy options and 4 choices for the main course.

Additionally, they offer a service I really appreciate, specially on night flights: to swap the first service and serve it 90 minutes prior to landing. In this case, as the flight was during the day I haven’t requested it. 



Air Canada offers to Business Class Passengers an amenities kit from Want Les Essentiels with toothbrush and paste, mouthwash, Floss pick, Lip balm and Hand lotion from Vitruvi, Eyeshades, socks, earplugs and glass cloth.

The aircraft pushed-back 10h34 and taxied to the runway 29.

The actual departure time was at 10h42, 17 minutes after scheduled departure (at 10h25)

After take-off, the airplane headed left to avoid flying over the city and then over Czech Republic, Germany, Netherlands and UK.   



30 min after departure, drinks and almonds were served. Half and hour later a starter was served: smoked salmon with potatoes, salad and a selection of bread. Later the main course was served. From the 4 options, I chose the lamb chops with polenta, Porto wine sauce and grilled zucchini. To finish, a selection of cheese and ice cream.



The flight was uneventful and I spent my time resting and watching movies. During the flight there were also some snacks, placed on the ottoman in front of seats 1D and 1G, like french fries, chocolates, cookies and water.

1h20 before landing, a light cold meal was served: cold cuts and salad, orange and the famous Mozart chocolate ball. 



The aircraft landed on Runway 05 at YYZ at 14h40, 10 minutes before scheduled arrived (at 14h50)

I taxied to the stand 175 and arrived there at 15h00, after, at least, 10 minutes waiting for the sector. 



Arrival Airport


Toronto Airport is located 20km northwest to the city and has 2 terminals: T1, the 12th largest in the world, is used by Air Canada & Star Alliance Partners and T3 by the other airlines and alliances. With 5 runways, it is the 30th busiest airport in the world and last year handled 50,5 million passengers.

The disembark was made by the airbridge and I access the Terminal 1 where I proceed to the transfer area where my passport was checked by an automated machine and I accessed the departures terminal without any additional x-ray or security screening.  



Then I visited the AC business lounge and flew to Cancun (report will soon be available)

Thank you very much for browsing through my flight report,
Fábio Conceição

(Data source: Airfleets.net, Wikipedia.org, Airports and Airline’s Website) 

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Verdict

Air Canada

9.0/10
Cabin10.0
Cabin crew10.0
Entertainment/wifi8.0
Meal/catering8.0

Austrian Airlines Business Lounge Plaza

5.8/10
Comfort7.0
Meal/catering3.0
Entertainment/wifi8.0
Services5.0

Vienna - VIE

8.0/10
Efficiency8.0
Access8.0
Services8.0
Cleanliness8.0

Toronto - YYZ

8.2/10
Efficiency8.0
Access9.0
Services8.0
Cleanliness8.0

Conclusion

Really enjoyed to fly with Air Canada in Business Class on it´s brand new 787. The service was amazing and one of the best crews I ever had! The seat is very comfortable and new! As usual, a lack of food variety at Austrian´s Lounge.

Information on the route Vienna (VIE) Toronto (YYZ)

The contributors of Flight-Report published 4 reviews of 2 airlines on the route Vienna (VIE) → Toronto (YYZ).


Useful

The airline with the best average rating is Austrian Airlines with 7.4/10.

The average flight time is 9 hours and 27 minutes.

  More information

7 Comments

  • Comment 552869 by
    NewYorker SILVER 107 Comments

    Thanks for this FR, Fabio! It's nice that Air Canada offers competition against Austrian out of Vienna, and their J looks very nice - much better than the old product, which I flew to EZE and back in 2013. The seats definitely beat OS's longhaul J, but I'm not sure about the food. AC crews are generally awesome, I must say. Safe travels!

    • Comment 552874 by
      FConceicao SILVER AUTHOR 24 Comments

      Hi, Thank you for your comment!
      Definitely, the product offered by AC is better than the OS, that´s also why they stopped flying to Toronto and now are serving Montreal. Regarding the food I really enjoyed my option and also the possibility of swapping the meals, which is not with Austrian. I flew with AC a couple of times and the crews are always very nice and talkative.

  • Comment 552873 by
    Aigle_voyageur SILVER 604 Comments

    Hello. Thank you for sharing this FR :)

    I see you did a good flight onboard Air Canada's Dreamliner. The Business cabin seems very good and you had a good crew. The catering isn't bad as well, although I would have chosen the thai chicken curry instead of the lamb.

    See ya ;)

  • Comment 552967 by
    loukas SILVER 342 Comments

    Many thanks for this report. AC seems to maintain a very decent standard in business class. I love the new livery, it's so elegant! All the best!

  • Comment 552972 by
    airberlin GOLD 776 Comments

    Thank you Fabio for this flight report. AC improved a lot recently for a great fleet renewal. Toronto airport seems also a great connection platform. Overall the right combination:)

  • Comment 553045 by
    KévinDC TEAM SILVER 5319 Comments

    Looks like the cabin was only about half full, which definitely helps for social distancing in times of Covid, especially in such a spacious cabin.

    A beautiful livery, beautiful and spacious cabin, and great service make for a great flight certainly deserving of the high rating.

    Thanks for sharing!

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