Review of AeroMexico flight Mexico City San José in Business

Airline AeroMexico
Flight AM 656
Class Business
Seat 2B
Aircraft Boeing 737-800
Flight time 03:08
Take-off 29 Aug 13, 21:22
Arrival at 29 Aug 13, 23:30
AM   #61 out of 115 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 69 reviews
jetsetpanda
By 3474
Published on 4th October 2013
Upon landing in MEX from LAX, I had to clear Immigration & Customs and go through security again for my SJO flight. Truth be told, the process went smoothly and I probably spent about 15-20 min. Going through security was painless and the people that I dealt with were very professional and friendly. Once inside the terminal I headed up to the Salon Premier and the nice reception clerk welcomed me inside. I found the lounge small for a hub station and extremely crowded on this evening. After a few drinks I decided to try its domestic counterpart since I have read that it was less crowded. Unfortunately the domestic lounge turned out to be just as crowded so I left and waited at the gate.


Salon Premier

photo AM Salon Premier (1) (640x480)photo AM Salon Premier (4) (640x448)photo AM Salon Premier (5) (640x476)


We soon boarded the plane and the cabin looked clean with a blanket on each seat. Seats seemed a bit tight and the pitch is not the greatest. According to Seatguru.com, the pitch on the 737-800's in J is 39 in. or 99.06 cm., but these felt tighter than that. Entertainment was a sitcom shown on the overhead screen. Contrary to my previous flight, the service on this one was exemplary. We had a great purser who was proactive and attentive. Coats were hung, PDB's served (water or orange juice)and after take off I even received hot towels. Meals, although slightly better, continued to disappoint. This time I was offered a choice between a chicken salad or vegetable focaccia. I chose the chicken salad and it was delivered with a side of fresh fruit, bread sticks and a packet of pistachio and almond cookies for dessert. I guess AM has followed the lead of some U.S. carriers in offering light dishes in its premium cabin.


Premier cabin

photo AM 656 MEX-SJO (1) (640x452)photo AM 656 MEX-SJO (2) (640x480)


Pre-dept. beverage

photo AM 656 MEX-SJO (3) (640x477)


Dinner







See more

Verdict

AeroMexico

6.9/10
Cabin6.5
Cabin crew9.0
Entertainment/wifi5.0
Meal/catering7.0

Aeromexico Salon Premier Ciudad De Mexico

7.5/10
Comfort6.5
Meal/catering8.0
Entertainment/wifi7.0
Services8.5

Mexico City - MEX

8.0/10
Efficiency9.0
Access7.0
Services8.0
Cleanliness8.0

San José - SJO

7.9/10
Efficiency8.5
Access8.0
Services7.5
Cleanliness7.5

Conclusion

This was a good flight with an excellent purser who set the tone of the service from the beginning. Catering continues to disappoint and although I was offered a choice of meals, both of these were light choices (a salad and sandwich) that do not exemplify a proper hot dinner in a premium cabin of this length.

Related

6 Comments

Login to post a comment.