Review of Lufthansa flight Washington Frankfurt in Premium Eco

Airline Lufthansa
Flight LH419
Class Premium Eco
Seat 16K
Aircraft Airbus A330-300
Flight time 07:55
Take-off 14 Mar 21, 19:00
Arrival at 15 Mar 21, 07:55
LH   #71 out of 99 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 1188 reviews
ISTFlyer
By GOLD 1567
Published on 11th April 2021

Report No: 2021-302


Ladies and Gentlemen,

As I was backlogged in posting Flight-Report's, I have skipped some of my flights in late-December 2020 and early 2021 and jumped directly to March 2021. During these days, if I have time, I'll go back and post some other flights that I've skipped. However, I've found that it's worth skipping some US Domestic flight reports and reports on QR which I have covered numerous times in the past for post-COVID era travel.


Having secured both of my QRPC Platinum status and upgraded to BAEC Gold during the pandemic with mileage runs and the help of lower thresholds, now I reverted myself to Star Alliance as I still need some miles to protect my Miles&Smiles Elite Plus status. Although my status is currently valid until early 2023, I decided to take advantage and fly those required miles during the spring as I wouldn't be dealing with oneworld status at this time.


This short series would contain a transatlantic journey starting from Washington DC onboard Lufthansa's Premium Economy product to Frankfurt which would be followed by a connecting flight to Istanbul.


This flight would be onboard the Lufthansa A330-300 and would also cover the Lufthansa Senator Lounge in Washington Dulles Airport.


In this report, I would also give you the opportunity to compare the same exact flight with the pre-COVID service. You could access my report on the same exact flight 2 years before this one ( in 2019 ) in Premium Economy by clicking here.

For those wondering the pre-COVID United service on this route in Economy, you could access my Flight-Report on the same exact route, which I've taken just before borders have been closed last year, by clicking here.


Here is the routing;


Routing


Loads for this flight:

Business Class: %30-35
Premium Economy: %25-30
Economy: %25-30 


BID UPGRADE / ONLINE CHECK-IN


This flight was originally booked on an L fare class ticket which is one of the lowest Economy booking classes. However, as Lufthansa offers bid-upgrades through their website, I've decided to try my luck and bid $100 for this specific flight to upgrade myself to Premium Economy. The bid window closes 72 hours before departure and about 70-72 hours before departure, I received the upgrade confirmation from Lufthansa and it was confirmed that I was going to travel on Premium Economy on this flight. A bid-upgrade to Business Class is also possible and if I recall correctly, the lowest bid for that was somewhere between $400-500.

For those interested, the lowest bid that I could offer was $75 for this flight.


I have also completed online check-in about 20-21 hours before departure. Unfortunately, I wasn't able to print a boarding pass or issue a mobile boarding pass for this flight because my negative COVID test which is required for my final destination must be checked by an agent at the airport. Although, I was able to select seats. I didn't have pre-assigned seats for this flight as Lufthansa charges for seat selection in Y and W except for their SEN & HON members.


On the day of the flight, I have taken the 5A bus from Washington, DC to the airport and during the whole ride, I was the only passenger so I would consider this as a private ride for $7.50


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Washington Dulles Airport - IAD


After a 55 minute bus ride, I have arrived at Washington's Dulles Airport which was a bit crowded but not at pre-COVID levels.


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Here is the terminal directory.


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FIDS for today


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There was a priority lane though only two agents was accepting passengers from this lane so it took about 5-10 minutes until my turn came. There were two passengers in front of me that day. Plus, with most travelers in the regular lane not prepared for document verification and most of them having excess baggage, the flow at the Economy lane was really slow as well.


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When my turn came, all my documents were verified including my negative COVID-19 test, my bags were checked to my final destination.


Another thing that I noticed during check-in was that Lufthansa no longer works with Swissport at IAD and the agents were LH agents rather than outsourced ones. The non-passenger related services are now managed by Dnata.


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Boarding passes for today


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Due to COVID, only the East Security Checkpoint is open at IAD and the Priority Lane is closed. Although there were a couple of lanes open for non TSA Pre passengers, there was a wait about 5 minutes to be inspected.


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After gathering my belongings after security, it was time to head to the A/B concourse. I took the walk-way rather than the AirTrain for the sake of a small exercise.


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The concourse was deserted which means that most of the passengers I saw at security were traveling with United. Now, it was the hard decision, should I visit the Turkish Airlines Lounge or the Lufthansa Senator Lounge?


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LUFTHANSA SENATOR LOUNGE - Washington Dulles Airport - IAD


During COVID, I've visited the Turkish Airlines Lounge in IAD multiple times, so I decided to visit the Lufthansa Lounge this time. At the gate I was welcomed by a friendly German agent and was told that lounge boarding would be available and an announcement would be made when the aircraft is ready.


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The Business section was closed due to low demand and only the Senator section was open. The dedicated HON section was open but it didn't offer anything special to HON passengers other than dedicated seating.

During my stay, the lounge was mostly a quiet seating area with private toilets and small refreshments. Also another reminder that, the lounge is only open during Lufthansa and Austrian flight hours.


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If we head to the buffet, the offerings are not satisfactory. The only food options were a chicken caesar salad, Lay's chips and muesli bars.


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No alcoholic beverages and tea/coffee were offered that day. The only beverages were water and some canned fizzy drinks.


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The fountain drink machine and the coffee machine was closed.


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While waiting for boarding, this American Eagle CRJ had arrived from Charlotte and was heading to its gate.


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LOUNGE BOARDING


About 35 minutes before scheduled departure time, an announcement was made in German & English that our aircraft was ready for boarding. After the lounge agent verified that the aircraft was ready, we were let into the aircraft from this door.


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On the way to the jetbridge, here is a photo of D-AIKH.
It would be my first flight on this specific airframe. 


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LH 419 Washington Dulles Airport TO Frankfurt Airport


After being welcomed by the crew, I have headed to my seat which was located in the second row of the Premium Economy cabin. A blanket and a pillow was present on the seat.


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Due to the COVID-19 pandemic, Lufthansa does not provide any written literature onboard their flights. However, the safety card was present as expected.


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Bottled waters were present at each seat


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As well as an amenity kit by Replay Blue Jeans


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Here is the amenity kit content


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The overhead panel
In these older A330 series aircraft, the overhead bins are smaller than newer ones, so my belongings took a lot of space up there. However, as the loads were quite light, it wasn't an issue. 


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Every seat has an IFE screen. On today's aircraft the entertainment options were limited to this screen as Wi-Fi was not working on today's flight. As well as this aircraft, didn't have live TV installed to it. Although, the GSM service on air for text messages was working.


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Here is the remote which you could control the screen with


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A view from the wing


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After boarding was completed, the crew came with hand sanitizing wipes and earphones. Due to the COVID-19 pandemic, Lufthansa does not provide headphones in Economy Class and Premium Economy Class. The quality of the earphones they provided were mediocre but it did the job done while enjoying content from the IFE screen on this flight.


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Shortly later a menu was distributed


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The meal service is almost identical compared to pre-COVID.


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However, there is a significant decrease on the choices of alcoholic beverages.


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A couple of minutes before our scheduled departure time, we were ready and we started our push-back


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At that time the safety video was played


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Which was followed by the FlyNet information video, however, as I previously mentioned; the FlyNet Wi-Fi service was not working on today's flight.


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After a short taxi, it was our turn to take off and we were in the air


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After takeoff we did a sharp right turn to head towards the North.


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IAD from the west


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Shortly after takeoff, we passed over the Potomac river and we were over Maryland


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The city of Washington, DC was also visible during our take-off.


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After a few minutes, I've taken the first route map photos for this flight


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Each seat in the Premium Economy cabin is equipped with a power outlet located under the mid seat console, as well as an USB port which is located next to the screen


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And, power outlets became active after the seatbelt signs have been switched off after takeoff.


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After takeoff, I have decided to watch this movie "Due Date" which was an interesting movie.


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DINNER - LH 419 Washington Dulles Airport TO Frankfurt Airport


As you might have noticed, due to COVID, no pre-departure beverage was offered as well as no aperitif service which were both offered pre-COVID.


The first service from the crew was the dinner service. The tray had the main course, a salad, a dessert, bread, ranch dressing for the salad, wheat biscuits, cheese, butter and cutlery.


Also, because of COVID, the crew doesn't come a second time for tea&coffee and it must be requested while meals are distributed. That's why my tomato juice and my decaf coffee were both served at the same time.


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For today's flight, I have chosen the pasta option which was delicious.
Cavetappi Pasta cooked with Olive Oil
Vegetable Cream Mushroom Sauce 


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And here is the dessert


Apricot Cheesecake


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After the meal service, I have headed to the lavatory which was clean at that time


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Also I did learn that the plural of towel was "towles"
Obviously this is a joke. 


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About 3h45mins before departure I have woken up for an unknown reason and I've decided to watch this movie below. It was adopted from real life and was an interesting one.


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While enjoying the movie I decided to check what is being offered at the galley and unfortunately, there were no snacks due to the pandemic. However, the crew offered me some Haribo's which were actually loaded for kids.


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While, I enjoyed my movie, I have also noticed that the air was getting brighter


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BREAKFAST - LH 419 Washington Dulles Airport TO Frankfurt Airport


About 1h15mins before landing, just after I finished my movie. The breakfast service had started. The offering for this service was a fruit plate, a small appetizer plate ( with smoked salmon, rye bread and cream cheese ), a croissant, butter, and a strawberry jam.


Although, the meal was almost identical with slight modifications compared to the same exact flight I've taken two years ago, the presentation was much better this time.


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About 15-20 minutes after the meal being distributed, the trays were collected and a form regarding arrivals into Germany were distributed to passengers who were terminating their journey in Frankfurt or had a domestic transfer.


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Route map for the last time


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During the remainder of the flight, I've listened to some music and played some games to spend time.


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When it was time for our descend, it was not possible to see much because of the cloudy weather in Frankfurt but I was able to spot the Deutsche-Bank Park football stadium.


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And here is FRA


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We have landed ahead of schedule


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When we left the runway, QR and KE cargo aircraft was visible near the cargo terminal


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An Ethiopian A350 near the Terminal 3 construction site


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Some foreign carriers at FRA


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And, Lufthansa aircraft at Terminal 1B.
Let's don't forget the Singapore Airlines aircraft behind them 


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That day we were going to park at gate Z23 at Terminal 1Z.


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After the seatbelt signs have been turned off, we were asked to remain seated until a second announcement as deplaning would be done row-by-row. A couple of minutes later, Business Class, Premium Economy Class, and passengers seated in the front rows of Economy Class were asked to gather their belongings and leave the aircraft. ( This was a single announcement ). I really don't understand the logic of this row-by-row deboarding process but as many people waiting the announcements in the aisle, I don't think that it's necessary to prevent the spread of the virus.


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Frankfurt Airport - FRA


After arriving at the terminal, I checked the transfer board to verify the gate of my connecting flight. For those wondering about the flight on the next episode of this series, it is one of the 16 flights posted on these monitors.


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While at the terminal I took 2 photos of D-AIKH from different angles.


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Later on, it was time to wait for my onward flight.


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This report has come to an end. The journey would continue in the next report.
Thanks for reading and hope to see you in another report. 

See more

Verdict

Lufthansa

7.8/10
Cabin8.5
Cabin crew9.0
Entertainment/wifi5.5
Meal/catering8.0

Lufthansa Senator Lounge

5.1/10
Comfort8.0
Meal/catering1.5
Entertainment/wifi4.0
Services7.0

Washington - IAD

7.5/10
Efficiency8.0
Access7.0
Services7.0
Cleanliness8.0

Frankfurt - FRA

7.9/10
Efficiency8.0
Access7.5
Services8.0
Cleanliness8.0

Conclusion

To start the conclusion of the report, I could mention that this flight was enjoyable, though noticing some cost-cutting measures was also sad. The ground experience at IAD was not perfect, neither horrible; it was an average airport experience that could be improved. For the Lufthansa Senator Lounge, the only thing I could tell is that Lufthansa has decided to cost-cut. While there are no legal restrictions prohibiting Lufthansa to offer proper food and variety of beverages; they have decided to not to offer them with the excuse of the virus. However, lounge boarding is a positive fact. The flight itself was enjoyable. For the hard product, the only thing that I would complain would be the lack of entertainment options. With Wi-Fi and Live TV not being available, in addition to written literature; this means that the only IFE options remains the limited content at the IFE screen; however, I was able to find some enjoyable movies and watch them. Also, the earphones that LH provides are really bad in quality so if you are able to do so, I would suggest bringing wired earphones/headphones for this flight. The seat itself was comfortable with decent legroom and without any neighbor, I had plenty of space. Talking about the soft product, the service looks similar to pre-COVID but there were small changes; such as no pre-departure beverage, no aperitif, no mid-flight snack is now being served. In addition, the crew doesn't come for refills and coffee&tea during the meal service. However, the meals remain tasty compared to pre-COVID and from what I noticed, the presentation was improved compared to the past. For this flight lavatories were kept clean and the crew were friendly towards passengers.

So, to finish the conclusion part, I would mention that the $100 bid upgrade was worth the upgrade to Premium Economy; however, it would have been perfect if LH did improve the service a little bit including the lounge at IAD. I'll probably fly and prefer Lufthansa for future travel during the current era and it's obvious that the competitors of LH are also not offering anything better than them but at least it would give a perfect feeling for passengers.

IAD
(+-) Decent security wait time, though the priority lane was closed
(-) Check-in wait times could be improved
LH Senator Lounge
(+) Friendly lounge staff
(+) Comfortable seating
(+) Lounge boarding available
(-) No proper food & beverage offering ( Nothing to do with local restrictions )
LH 419
(+) Comfortable seats and decent legroom
(+) Amenity kit
(+) Tastiness of the meals
(+) Lavatories were clean during my visits
(+) Friendly crew
(-) FlyNet Wi-Fi and Live TV not working
(-) No pre-departure, no aperitif, no mid-flight service
FRA
Nothing special to mention

Information on the route Washington (IAD) Frankfurt (FRA)

The contributors of Flight-Report published 13 reviews of 2 airlines on the route Washington (IAD) → Frankfurt (FRA).


Useful

The airline with the best average rating is Lufthansa with 7.3/10.

The average flight time is 7 hours and 50 minutes.

  More information

11 Comments

  • Comment 573094 by
    airberlin GOLD 953 Comments

    Hello ISTflyer, thanks again for this well written and documented flight report.
    You seem pleased by the meals as you praise them in your conclusion but somehow I feel the quatity on the low side, the croissant is not appealing at all and no packed snacks due to the pandemic is a joke! Once again disappointed by LH...
    FRA remains the same, not welcoming, and IAD as well, a well organised airport.
    Take care and happy flying.

    • Comment 573136 by
      ISTFlyer GOLD AUTHOR 325 Comments

      Hi airberlin and thanks for stopping by,

      You seem pleased by the meals as you praise them in your conclusion but somehow I feel the quatity on the low side, the croissant is not appealing at all and no packed snacks due to the pandemic is a joke! Once again disappointed by LH...

      - I would agree that the presentation of the croissant wasn't that appealing but it was surprisingly soft and eatable; however, it's true that no snacks due to the pandemic is a huge joke. Since LH removed hot meals on the second service for flights under 10 hours ( far before the pandemic ), the service levels were quite similar to what is being offered pre-COVID but I really hope B6 changes everything and carriers start to amp up their soft-product.

      Once again thanks for your comment and hope to see you in another report.

  • Comment 573149 by
    NewYorker GOLD 122 Comments

    Hi ISTFlyer, and thanks for sharing this report with us! It's nice to see that LH decided to keep outstation lounges open even during the pandemic. With so few passengers, it actually looked like a very relaxing place to stay. The flight itself seemed pretty nice as well - while the seat is nothing to write home about, it still looks like a nice way to cross the pond. I definitely give props to LH for maintaining full meal service throughout the pandemic. Unlike Airberlin, I think it all looked quite tasty. Looking forward to the next installment. I guess it'll be on TK1588, but I'd love to be surprised! Take care!

    • Comment 573152 by
      ISTFlyer GOLD AUTHOR 325 Comments

      Hi NewYorker and welcome to this Flight-Report,

      It's nice to see that LH decided to keep outstation lounges open even during the pandemic. With so few passengers, it actually looked like a very relaxing place to stay.

      - Indeed, it's a nice touch as it's definitely better than hanging inside the terminal; however, among the 3 *A lounges in IAD ( UA & TK are the others ), LH has the worst offerings at the moment, but the seats were indeed relaxing.
      The flight itself seemed pretty nice as well - while the seat is nothing to write home about, it still looks like a nice way to cross the pond.

      - Yes, LH Premium Economy is a nice way to cross the Atlantic with minimal service cuts; however, there are places that LH has become cheap during the pandemic.
      I definitely give props to LH for maintaining full meal service throughout the pandemic. Unlike Airberlin, I think it all looked quite tasty.

      - I don't know why but LH's pasta dishes are always tasty and I haven't experienced something negative with LH catering yet.
      Looking forward to the next installment. I guess it'll be on TK1588, but I'd love to be surprised!

      - It will be posted shortly, see you there.
      Take care!

      - Thanks.

  • Comment 573175 by
    Matthevv GOLD 92 Comments

    Hello ISTFlyer, it was a superb report, as always. Very entertaining and pleasant to read. I'm glad you managed to secure your statuses, despite the pandemic.

    The bid upgraded for that flight seemed like a good value for money, considering all the perks, including extra miles. However, the lounge experience at IAD is a joke! Seriously?! No tea or coffee... The catering on LH looked tasty on the other hand but getting rid of the pre-packed snacks is not a way to gain customers definitely.

    The flight seemed like a nice and easy (and pleasantly empty) flight across the pond, I hope you enjoyed it. I'd like to try LH on a transatlantic flight, even more in W.

    Looking forward to reading the next report of the short-haul flight.
    Best,
    Mateusz

    • Comment 573176 by
      ISTFlyer GOLD AUTHOR 325 Comments

      Hi Mateusz and welcome to this report,

      Hello ISTFlyer, it was a superb report, as always. Very entertaining and pleasant to read.

      - Thanks for the kind words, I can say the same things for your reports as wll.
      The bid upgraded for that flight seemed like a good value for money, considering all the perks, including extra miles.

      - The upgrade is definitely worth what I paid and that's why I am now preferring LH metal over UA metal on transatlantic journeys when I fly on *A.
      However, the lounge experience at IAD is a joke! Seriously?! No tea or coffee...

      - I might have chosen the wrong lounge for this trip

    • Comment 573177 by
      ISTFlyer GOLD AUTHOR 325 Comments

      The catering on LH looked tasty on the other hand but getting rid of the pre-packed snacks is not a way to gain customers definitely.

      - Unfortunately, LH did cut hot meals for the second service on flights under 10 hours and now they cut pre-packaged snacks; plus, now, Y passengers don't have a choice of meal on long-haul LH flights. Even United serves pre-packaged snacks upon request on TATL flights and I would agree that LH is not on the right track.
      The flight seemed like a nice and easy (and pleasantly empty) flight across the pond, I hope you enjoyed it.

      - Indeed, this flight was an enjoyable way to fly across the Atlantic.
      Looking forward to reading the next report of the short-haul flight.

      - Hope to see you there and thanks for your comment.

  • Comment 573182 by
    KévinDC TEAM SILVER 5399 Comments

    Thanks for another interesting pandemic-era report! $100 for an upgrade to W is a great price. I guess the low loads on long-haul flights make it easier to score upgrades with low bids. In comparison, the $400-500 to bid up to J seems rather steep, but I suppose that's because it would be a double-cabin-upgrade and it's probably less for those bidding from W up to J.

    It's not hard to guess but I would like to add some mystery

    IST? Just a wild guess ^^

    It is nice that LH have maintained their own lounge open at IAD, though I guess the TK lounge is too small to accommodate all *A carriers that aren't UA, and of course UA lounges aren't in the same terminal. Nevertheless, with so many outstation lounges closed for more carriers, it's nice to see. The boarding direct from the lounge is also a nice feature of the LH lounge.

    Each seat in the Premium Economy cabin is equipped with a power outlet located under the mid seat console, as well as an USB port which is located next to the screen

    Thanks for that! I always appreciate this level of detail as power is a very important amenity IMO.

    However, the crew offered me some Haribo's which were actually loaded for kids.

    Love Haribo, reminds me of childhood in Europe. There's no age for Haribo 😁
    It makes me think that in French the slogan is "Haribo, c'est bon la vie, pour les grands et les petits !" which means Haribo life is great for grown ups and little ones

    they have decided to not to offer them with the excuse of the virus.

    It's become increasingly clear that a lot of carriers have used the pandemic as an excuse for cost-cutting where there was no sanitary reason for the cutting. In the beginning, I gave the benefit of the doubt, but at this point it's just blatant cost-cutting.

    Thanks for sharing as always! Take care

  • Comment 573201 by
    ISTFlyer GOLD AUTHOR 325 Comments

    Hi Kévin and welcome to this report,

    For the upgrade part, you're right that it's a great deal. For a Y->J upgrade, I guess they don't want to offer cheap upgrades as people would start purchasing Y and try to bid-upgrade rather than to purchase J at the first point. There was a significant amount of business travelers on this flight who flew J despite the pandemic.

    IST? Just a wild guess ^^

    - You might be right, the next part would be revealed soon...

    It is nice that LH have maintained their own lounge open at IAD, though I guess the TK lounge is too small to accommodate all *A carriers that aren't UA, and of course UA lounges aren't in the same terminal. Nevertheless, with so many outstation lounges closed for more carriers, it's nice to see. The boarding direct from the lounge is also a nice feature of the LH lounge.

    - As you mentioned, it's nice to see an outstation lounge of an European carrier being opened but Air France is doing a much better job in terms of outstation lounges at this time; although the LH Lounge being open at this time is still better than what BA is doing ( all lounges except LHR remaining closed ) and the lounge boarding is a nice perk. Next time, if I fly this flight, I'll most likely do some lounge-hopping before departure and I really hope that LH improves their offerings.

    Thanks for that! I always appreciate this level of detail as power is a very important amenity IMO.

    - Indeed, it's one of the most important amenities of the 21st century. Although, both the USB port and the power port wasn't that strong in terms of power so it took longer than usual to charge my phone on this flight.

    Love Haribo, reminds me of childhood in Europe. There's no age for Haribo 😁

    - During my childhood, they had the same exact slogan in Turkish and a TV commercial that adults and elderly rushing into a supermarket to buy Haribo.

    It's become increasingly clear that a lot of carriers have used the pandemic as an excuse for cost-cutting where there was no sanitary reason for the cutting. In the beginning, I gave the benefit of the doubt, but at this point it's just blatant cost-cutting.

    - Exactly, the reducing touchpoint and interaction thing is clearly cost-cutting. Someone who is really afraid of getting the virus onboard, could simply reject what's being offered.

    Thanks for sharing as always! Take care

    - You're welcome and hope to see you in another report.

  • Comment 573209 by
    KL651 TEAM 4510 Comments

    Thanks for this review.
    Overall the service is not downgraded too much vs preCovid.
    At at $100 it's excellent value for money in terms of comfort.

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