Review of Austrian Airlines flight Zurich Vienna in Economy

Airline Austrian Airlines
Flight OS562
Class Economy
Seat 9A
Aircraft Airbus A320
Flight time 01:20
Take-off 17 May 21, 09:40
Arrival at 17 May 21, 11:00
OS   #62 out of 87 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 215 reviews
NewYorker
By GOLD 361
Published on 28th June 2021

introduction


Well hello again, dear Flight-Report community, and welcome my 50th Flight-Report, as well as the beginning of a brand-new series! As you may remember, in my last series, I flew to Bulgaria and was able to get my first dose of the Pfizer-BioNTech vaccine. In this series, I'll be taking you back to Sofia with me as it was time to get dose number 2 and have some fun in my country of heritage. Let's dive in!


trip information


I was once again travelling with my dad for this journey, and as we needed to be in Zurich, we booked a ZRH-SOF-VIE multi-city itinerary. The following flights were flown as part of this trip:


Routing

  • OS562 - Economy - Zurich → Vienna - Airbus A320 You are here
  • OS797 - Economy - Vienna → Sofia - Airbus A320 Coming soon
  • OS800 - Economy - Sofia → Vienna - Embraer E-195 Coming soon

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The fare cost around €160 if I remember correctly.


the morning of departure


We stayed at a hotel in Zurich-Oerlikon, which was only a 3-minute walk from Bahnhof Oerlikon.


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Trains from Oerlikon to Zurich Airport are very frequent and the journey itself is super quick. 5 minutes after boarding the train, we arrived at the airport.


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The airport itself was still relatively empty, though I could tell that it was slowly waking up.


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The walk from the station to the Star Alliance departure is actually longer than the train ride from Oerlikon 😅


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zurich kloten airport (zrh)


We had checked-in on our phones 47 hours prior to departure and headed straight to security, which was a breeze. Soon enough we were airside, which looked much emptier than the last time I was at ZRH ☹️


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The area around the lounge was completely deserted. It was surreal to see.


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swiss business lounge a


Fortunately, the SWISS Lounge was open, so that's where we headed.


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The lounge attendant was super friendly in welcoming us and was almost distraught to announce that there was no food or beverage on offer in the lounge. A shame indeed, although the lounge itself is very nice even without food.


Luckily for me, the lounge was pretty empty, so I could take some pictures.


The lounge includes a comfortable seating area…


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…office spaces…


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…a dining area (in normal times)…


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…and of course, a lovely SWISS logo.


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There was also a whole other section of the lounge, but it was partitioned off.


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A look at the morning's departures. Pretty busy for Covid-times.


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I don't usually take pictures of restrooms, but the one in the lounge was very nice.


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I bid farewell to the lounge attendant, grabbed a few SWISS chocolates from a tray on my way out, and headed to the gate.


While I understand that eating in a lounge during Covid is not a great idea, I was still a bit disappointed that, unlike Austrian's Lounge in Vienna, there wasn't even any food for takeaway. But after all, SWISS doesn't make the rules, and instead has to follow the local regulations. I would think that by now food service has been restored in their lounges.


Following the signs to the A gates.


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I believe that the A gates at ZRH are the oldest, but the pier is still very well maintained.


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The pier offers fantastic views of the tarmac, however, so I was able to get a nice glimpse of my aircraft before boarding.


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boarding + initial impressions


I was thrilled to see that Austrian's newest A320 would be flying us to Vienna. OE-LZF was built and delivered to Avianca Brasil in 2013 before transferring to Austrian Airlines in October 2019. She's also Austrian's only A320 with sharklets.


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Heading down the jetbridge.


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At the gate next to ours, a Lufthansa CityLine E190 preparing for its quick flight back to Frankfurt.


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A closer look at our A320SL.


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Fuselage shot.


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I was greeted stared at by a rather unfriendly purser who look as though she really didn't want to be there… yikes. Hopefully the rest of the crew would be better.


However, I wasn't upset at all, as OE-LZF is one of very few Austrian aircraft to feature the Lufthansa Group's new shorthaul cabins!! 😃 In fact, even though the airframe itself isn't particularly new, I could still, from behind my mask, smell that new plane smell, as the aircraft had only been re-activated a few weeks earlier after being stored due to the pandemic.


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At row 9, where I'd be sitting for the next hour. My dad was further back in row 15.


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View out the window.


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A brief seat tour, starting with the literature pocket…


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…which featured a waste bag…


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…and the safety instructions card.


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Very good legroom (I'm 175cm/5ft8), which led me to think that row 9 is still convertible to Business Class.


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I didn't think that the new seats recline, but apparently they do (at least in the front of the aircraft). The recline was pretty decent as well.


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Coat hook.


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Seatback pocket, featuring the Austrian Melangerie menu. It was also very stretchy, which I liked.


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And the best thing about the new cabins: USB Chargers at every seat!!


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My initial impressions of the cabin were very positive. The seats were pristine and also comfortable to sit on, and even the floors showed no signs of any wear and tear.


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Modern PSU.


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Perhaps my only criticism about the seat is the table, which is small and has a rather weird shape. But at least it's movable.


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As for the cabin crew, unfortunately it wasn't just the purser who was having a bad day, as another male crew member was rudely shouting at passengers to not store their personal items in the overhead bins. Something I'd expect to see on a US carrier, and definitely not on Austrian.


austrian 562 - zurich to vienna


The captain, on the other hand, sounded like a very nice guy and gave us detailed information about our routing and announced a flight time of one hour.


Shortly after that, we pushed back.


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Flaps and slats set for takeoff.


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Taxiing to the departure runway.


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Crossing Runway 28 after the landing of a SWISS 777 from JFK.


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departure from zurich


Lining up on Runway 14.


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Rolling.


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Rotating into a windy Zurich sky.


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One last look at the airport and the city of Zurich…


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…before turning right towards Vienna.


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Cabin after departure.


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Takeoff video:



mid-flight


Not much see outside, as clouds were covering everything below us.


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Nice view of the CFM56 engine, though.


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I got a bit thirsty as the crew came around for the service, so I asked the same male crew member from boarding if water was free, as I was under the impression that bottles of water would be provided on LH Group flights despite the BoB menu. Instead of politely saying no, he snorted and made me feel bad for asking. My seatmate then seemed discouraged from ordering anything. Who would have thought that it's easier to get free water on Wizz Air than on Austrian?! Oh well, at least it was a short flight.


Luckily, I still had some chocolate from the SWISS Lounge to eat.


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Turning right past Salzburg before commencing our descent right afterwards.


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As we were descending, a friendly young female flight attendant came around the cabin with the basket of chocolates. Nice to know that there were some friendly crew members on board!


Having tasted both the Austrian and the SWISS chocolates, I have to say that I prefer the Austrian ones. I can't say why, maybe I'm just biased toward my favorite country 😂


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arrival into vienna


The captain came back on the PA as we neared to Vienna to inform us on the weather, which was the same as in Zurich, minus the wind.


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First sighting of Austrian soil below.


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Preparing for landing.


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Turning final over Bruck an der Leitha.


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Neusiedlersee in the background.


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Flaps full.


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Over the airport.


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Beautifully smooth landing on Runway 29 at 10:54 AM, 6 minutes early, after a flight time of exactly 1 hour.


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Vacating the runway.


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Cabin after landing.


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Landing video.



Taxiing to our remote stand.


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One last view of my seat. The new seats are phenomenal, and I hope to try them out again soon!


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Unsurprisingly, there was no goodbye at the door as all passengers headed towards the bus to the terminal.


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I'll finish up the report with some close-ups of OE-LZF.


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.


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routing os os562


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We cruised as 33,000 feet as we sailed over the Tirol-Bavaria border. We began our descend due south of Linz and landed in Vienna to the west on Runway 29.


The bus ride to the terminal was fine, but then another adventure began with the transit experience… All I'll say now is that I'm so glad I had enough time for my connection. Stay tuned! ✈️

See more

Verdict

Austrian Airlines

5.5/10
Cabin9.0
Cabin crew3.0
Entertainment/wifi5.0
Meal/catering5.0

SWISS Business Lounge A - A

7.0/10
Comfort8.0
Meal/catering4.0
Entertainment/wifi8.0
Services8.0

Zurich - ZRH

8.8/10
Efficiency9.0
Access10.0
Services7.0
Cleanliness9.0

Vienna - VIE

7.0/10
Efficiency3.0
Access10.0
Services7.0
Cleanliness8.0

Conclusion

While Austrian usually provides great service, I was very disappointed by the crew on this flight. At least I lucked out and got to fly in an aircraft with the new cabins, otherwise this flight would have really sucked.

+ Fantastic new cabin.
+- Nice SWISS lounge in Zurich, but with no food options.
- Rude, unfriendly crew.
- No entertainment options or WiFi. Not what should be expected on the newest addition of the fleet.

I still love Austrian Airlines, I've flown them over 30 times, and this is the first time I've had a bad crew. Maybe they were having a bad day, or maybe not. Either way, while this crew was quite bad, I know that this is not what to usually expect from Austrian Airlines.

Information on the route Zurich (ZRH) Vienna (VIE)

The contributors of Flight-Report published 3 reviews of 2 airlines on the route Zurich (ZRH) → Vienna (VIE).


Useful

The airline with the best average rating is SWISS with 7.8/10.

The average flight time is 1 hours and 3 minutes.

  More information

4 Comments

  • Comment 575703 by
    KévinDC TEAM SILVER 5458 Comments

    Hey, NewYorker CONGRATS on your 50th Flight-Report!! 🎉

    The new cabins look really nice and the addition of USB ports is a big upgrade for Austrian! In photos the new LH Group seats always seem to look better padded than the old NEK seats, but most reports tend to mention they are harder than the old seats.

    Something I'd expect to see on a US carrier, and definitely not on Austrian.

    Wow, I would never expect to see that on a carrier outside the US.

    Instead of politely saying no, he snorted and made me feel bad for asking.

    What a rude...and apparently misinformed (or lazy) cabin crew! Water IS supposed to be free on request according to Austrian (https://www.austrian.com/es/en/faq-austrian-melangerie)

    A shame to have had such a surly cabin crew, but nice to see a report on the new cabins! Thanks for sharing and congrats again on 50 reports! It's nice to have your contributions to our site 😀

    • Comment 575733 by
      NewYorker GOLD AUTHOR 140 Comments

      Hi Kevin, many thanks for your kind words!

      The new cabins look really nice and the addition of USB ports is a big upgrade for Austrian!

      Absolutely! I love the design of the new cabins, and the chargers are very much appreciated. Hopefully, the LH Group airlines will also add some form of personal device entertainment, so that the chargers actually become useful 😉
      but most reports tend to mention they are harder than the old seats.

      Yeah I had also heard that, but for me the seats were more comfortable than the old ironing boards, if not a little firm.
      Water IS supposed to be free on request according to Austrian

      Thanks for the link! I had never seen that site before, so I was going off of what I knew from the new LH catering concept. But now I'll surely show that to any flight attendant who gives me the same answer. Although I did fly OS 4 days ago, and the crew passed out free bottles of water, so maybe they've changed the concept again...
      Once again, thanks for reading, and for your kind words! I look forward to posting many more reports here. Between now and the next time, all the best! ✈️

  • Comment 575795 by
    Jetset 50 Comments

    Hello,
    nice report and great pics!

    Regarding free water: You can ask for a bottle of still water, don't expect much, it's a tiny bottle - probably just a sip. But if you remember the menu card it is also featured there next to the other drinks, but price "0,00€".

    Of course it depends on the situation, but I would be happy if there were more flight attendants who think ahead during the boarding process and don't just watch descend into chaos... People putting their little purses, backpacks and duty free bags in the overhead bin are just ignorant IMO. They could easily place these items under the front seat without even compromising legroom. Putting a carry-on trolley to your feet is really a torture - done it, won't recommend it to anybody.

    • Comment 575826 by
      NewYorker GOLD AUTHOR 140 Comments

      Hi Jetset, thanks for commenting!

      You can ask for a bottle of still water, don't expect much, it's a tiny bottle - probably just a sip.

      I read that rule online afterwards, though it seems that OS crews still don't fully understand what the deal is. A week ago, I flew on an OS flight and the crew passed out small bottles to everyone along with the chocolates. On my OS flight this morning, however, I ask a crew member for a small bottle, and she seemed confused, left, and never returned. 😂 I'm sure that eventually they'll fix those service flaws.
      Fully agree with your second paragraph. There are certainly better ways to handle such situation!
      Kind regards and happy flying! ✈️

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