Review of Lufthansa flight Rome Frankfurt in Economy

Airline Lufthansa
Flight LH237
Class Economy
Seat 6D
Flight time 01:55
Take-off 15 Jun 21, 18:05
Arrival at 15 Jun 21, 20:00
LH   #48 out of 66 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 1295 reviews
Matthevv
By GOLD 437
Published on 8th July 2021

Wilkommen


Meine Herren und Damen, herzlich Willkommen!

After spending 4 days in Rome (see tourism bonus for some pics), it was time to head back home, and complete my trip with two flights with Lufthansa. I hadn't flown them since March 2020 so I was curious to see how their offering changed in Economy. In this report you'll find: my experience at the Fiumicino airport in Rome, the flight on Lufthansa CityLine CRJ900 and a review of some items from the new catering concept, and of course a little tourism bonus from Rome.

Let's go. 


Routing


photo img_2548

Boarding passes for today's flights. I really like the design of Lufthansa Group boarding passes, with the world map in the background.


Flight details:
Flight number LH237
Route Rome Fiumicino - Frankfurt
Flight date 15th June 2021 1805-2000 (actual 1818-1950)
Scheduled flight time 1:55 (actual 1:33)
Aircraft model Bombardier CRJ900
Aircraft registration D-ACNK
Seating configuration CY90 (3 rows of Lufthansa Business)
Aircraft age (at the time of flight) 11.7 years
Seat number 6D
Departure gate E5 (bus gate)
Arrival gate bus gate at FRA
Load factor (approx.) 90%
Flight price 280 PLN/60 EUR for FCO-FRA-WAW (Eco basic)


aeroporto di roma fiumicino


My journey started at the Roma Termini train station which has a very convenient and cheap connection with the airport (either directly or with a connection). I took a connecting journey as it was twice cheaper. Trains were on time and reasonably clean.


photo img_2538

From the Fiumicino train station it's a 5-minute walk to Terminal 3 departure hall, where most flights (including mine) currently depart from.


photo img_2539

The check-in hall was airy but not too impressive. It felt slightly hectic even though it wasn't too busy. Check-in counters were a bit "hidden". There were temperature screenings conducted at the entrance.


photo img_2540

There were 3 Lufthansa Group check-in counters open, but that was enough, there was no queue. They might have got busier later on, since everyone had to collect their boarding pass from the counter to enable COVID documents check. I nearly had a heart attack because of the COVID test I undertook in Rome… the English version had a wrong date on it (one day too early = test expired), whilst the Italian version had two dates (one correct and one wrong). Thankfully the check in agent - and the border guards in Warsaw both didn't realise that.


photo img_2541

Security was very quick and well-organised so I found myself airside in no time. The airport did not seem busy at all, yet nearly all the shops and restaurants were open. And T3 at Fiumicino has loads of shops, however mostly luxurious ones which most of people can't afford to even step into. I went straight into the food court to grab some food - it's on the first floor.


photo img_2542

I must say that although the design of the airport interior is pretty nice, it looks too much like a shopping centre to me and not enough like an airport… (my subjective opinion!) And one thing - I hate the toilets at FCO - the automatic tap is design in such a way that borders on the miraculous to make the water flow!


photo img_2543

I ate a prosciutto focaccia in Mastercard cafe - it was decent and not too expensive. And you can see it wasn't busy at all…


photo img_2546

…however the FIDS showed quite a few more departures this evening. But no direct flights to Poland anymore (though I heard some Polish at the airport). 


photo img_2545

E gates - totally stranded!


Meanwhile, our gate showed as E5, it was a bus gate, as our flight will be operated by LH CityLine.


photo img_2547

Even though we boarded by bus, passengers were called in usual groups 1-2, then 3, 4 and 5. We used 2 busses to board ca. 70 pax.


the flight


Thanks to the bus boarding (and the wide-angle camera of my iPhone), I was lucky to take a pic of the whole CRJ900. I had plenty of time to take some pictures as it took a while for all the people to board.


photo img_2551

I was quite excited to step on board that new aircraft for me for the first time… and what did I do first?! Hit my head against the doorway top. I was then walking through the cabin with my hair brushing against the cabin ceiling. I am definitely too tall for this regional jet :p


photo img_2553

Lufthansa put these little yellow squares on the fuselage, I believe, for the crew to be able to write a nice little message for passengers. Our crew however didn't want to make us a nice surprise :(


photo img_2555

Speaking of the crew - I received a very cold welcome from the purser, and a rude answer to my usual question "How are you?". At first… no answer at all. Then I followed - "Tired?", and the answer was (with a pretentious voice pitch) - "Ask me when I'm in Dublin at 11pm". With this welcome I proceeded to my seat in row 6. It was supposed to be a window seat for nice departure views but turned out it has already been taken by my neighbour and I didn't want to make him change it, so I took and aisle seat.


photo img_2556

The seats as you can see were slimline, and actually not too comfortable. I like however LH's colour scheme, and a plus for the recline option. Legroom was acceptable for a short hop to FRA.


photo img_2557

The cabin was busy and felt busy, plus it was very hot inside… seems like CRJ's air condition didn't work well enough for Italian summer temperatures ;)


photo img_2558-72921

We departed on time, which I was very happy about - because of my later tight connection at FRA. For that reason I also didn't check in my hand luggage, I rather used the "Delivery at Aircraft".
I managed to excuse my neighbours for one takeoff pic.


photo img_2559

I was shocked how powerful the takeoff on the CRJ900 was, and how smooth it was as well, it seemed as though we were on a private jet haha. No turbulence during departure either. After a few minutes the crew was released and the fasten seatbelts sign got switched off too. The CRJ900 does not feature a full curtain to business class, only small curtains on the sides. But the purser did not even bother to close these (I am sorry to say that but she was so toxic, also to the other, young and nice crew member…).


photo img_2560

Meanwhile, I had a look at the new Buy on Board menu from Lufthansa. (Okay I'm lying… I already had a look a few times before the flight). The younger crew member also handed out small water bottles (free of charge).


photo img_2561

The disinfecting tissue was given on boarding. I appreciate the decent size of the tray table, even though it's a regional jet. After that, both crew members passed with trolley with paid catering. I took an apple pie and a cold green tea.


photo img_2562

Whilst the drink was very tasty (I already knew it before), the apple pie tasted "artificial", as we say it in Poland, though it had a lot of apples inside. I would not take it again though. Just a short comment on the crew performance - the forgot to gave me: a glass, a fork and a napkin - I had to ask about each of these items myself. Come on Lufthansa, I know this catering concept is new for everyone but a short training would really make a difference.


photo img_2563

After the meal was the time for toilet… the smallest toilet I have ever experienced, had to bend myself in half to walk inside (I'm exaggerating obviously). And there was no soap in the lavatory - at least there was toilet paper. But I think a 5* airline could at least provide a soap in the bathroom (I'm sorry for any Lufthansa fans reading this report).


photo img_2564

On the way back, a picture of the cabin.


photo img_2565

Then I took my seat for the rest of the flight. Suddenly the young crew member came with a little gift - maybe as an apology or maybe I was just a nice passenger (I tried not to show them my disappointment about LH service and was still trying to be friendly). The pralines were very tasty!


photo img_2568

A look at the PSU. Personal air vents were very helpful as the cabin was hot.


photo img_2569

We then started our final descent into FRA. I managed to take another pic, apologising my neighbour again. This time with the wing of our CRJ.


photo img_2570

Once we landed we had a pretty long taxi to our remote stand. But as we landed ahead of schedule I was not afraid of my connection to Warsaw. As we left the aircraft, the purser was staying at the doors, holding a box with chocolates (but rather hiding it and not encouraging people to take them… so I was one of the only passengers to have taken the chocolate). It was not as good as the one you get from LX.


photo img_2571

We then had a long bus ride to the terminal building.


photo img_2572

This report series will continue with my connection experience at FRA.

Thanks for joining me today and apologies for the disappointing review of Europe's only 5* airline.

Matthew 


Bonus : Click here display
See more

Verdict

Lufthansa

5.4/10
Cabin7.0
Cabin crew3.0
Entertainment/wifi5.0
Meal/catering6.5

Rome - FCO

8.0/10
Efficiency8.0
Access7.0
Services8.5
Cleanliness8.5

Frankfurt - FRA

9.0/10
Efficiency9.5
Access9.0
Services7.5
Cleanliness10.0

Conclusion

What can I say... it was unfortunately a very disappointing flight with Lufthansa (operated by Lufthansa CityLine). A standard cabin, not-so-tasty Buy on Board products, little entertainment and a rude cabin crew member. You could do better, Lufty! But they definitely win with their route network and convenient connections at FRA and MUC hubs.

Related

8 Comments

If you liked this review or if you have any questions, don’t hesitate to post a comment below !
  • Comment 575772 by
    ISTFlyer GOLD 365 Comments

    Hi Matthew and thanks for sharing this report with us,

    It's a nice surprise that you were going to depart from Terminal 3 instead of Terminal 1 as the former is more modern than the latter.

    I have also realized that the crew service quality in LH has decreased since COVID and I heard other people having the same opinion. It's so sad that to see a cold crew member at the entrance which isn't a perfect way to start a journey. At least the other FA made it up by gifting you pralines.

    Out of curiosity, did LH asked for money during OLCI for seat selection for non-status pax and is that why you ended up in the aisle rather than a window seat or was that your own choice for this flight?

    You're also right that the Lufthansa Group has a strong presence in Europe which is a huge plus but I really think that they could do better when it comes to service and friendliness.

    Thanks again and hope to see you in the next installment.
    Best,

    • Comment 575774 by
      Matthevv GOLD AUTHOR 144 Comments

      Hey ISTFlyer, thanks a lot for your comment, as always!

      It's a nice surprise that you were going to depart from Terminal 3 instead of Terminal 1 as the former is more modern than the latter.

      That's true, Terminal 3 made quite a positive impression, especially after everything I heard about FCO before...

      I have also realized that the crew service quality in LH has decreased since COVID and I heard other people having the same opinion.

      There's definitely something wrong with the relations between the crew and the company because I remember from my previous flights that LH crew was always well-trained, professional and kind. But yeah, they are not going in the right direction :(

      Out of curiosity, did LH asked for money during OLCI for seat selection for non-status pax and is that why you ended up in the aisle rather than a window seat or was that your own choice for this flight?

      So even in the lowest fare (Eco basic) and without any status you can choose your seats for free during OLCI, however the choice is very limited and even most of empty seats at the time show as occupied and you can't pick them. I was able to pick 6F (window) but when I boarded the airplane, a guy from 6D already took the seat so I didn't want to make him change it... I will have hundreds of opportunities to sit at the window anyway :-)

      Once again, thanks for stopping by and I hope the next instalment will be out soon!
      Best wishes,
      Mateusz

      • Comment 575776 by
        ISTFlyer GOLD 365 Comments

        So even in the lowest fare (Eco basic) and without any status you can choose your seats for free during OLCI, however the choice is very limited and even most of empty seats at the time show as occupied and you can't pick them. I was able to pick 6F (window) but when I boarded the airplane, a guy from 6D already took the seat so I didn't want to make him change it... I will have hundreds of opportunities to sit at the window anyway :-)

        - OK this was what I know, I was scared about a rule change. I didn't notice the seat number in your boarding pass until I wrote this comment.

        Thanks for clarifying

  • Comment 575823 by
    NewYorker GOLD 169 Comments

    Hi Mateusz, thanks for another great report! Shame about the purser, but I'm glad that you were still able to make the most of the flight. The BoB options certainly don't look great (I think I was served the same apple pie as a midflight snack in LH J to the US once). I can't believe that the crew forgot to give you the essentials with your snack - shouldn't that be taught on day 1 of training??? 🤦‍♂️😂

    I'm sorry for any Lufthansa fans reading this report

    While I am absolutely a Lufthansa fanboy, I do agree that LH's onboard offerings definitely don't warrant a 5* rating. It's a shame that they have it and TK does not.
    Thanks again for sharing, greetings from LH's home at FRA! ✈️

    • Comment 575906 by
      Matthevv GOLD AUTHOR 144 Comments

      Hi NewYorker,

      A big thank you for your comment(s), I appreciate it a lot!

      The BoB options certainly don't look great.

      I had a look at all 3 new BoB menus from LH, LX and OS (though I didn't try the last one) and I must say the one from LH looks the worst, it's so uninspiring and boring. More on the LH's BoB in the upcoming report (FRA-WAW).

      I can't believe that the crew forgot to give you the essentials with your snack - shouldn't that be taught on day 1 of training?

      And I'm not even asking for ice - just a simple fork and napkin 😂. Of course they apologised and said "it's the first time we're doing the BoB" (liars... they already did it at least on FRA-FCO, the previous leg!).

      I am absolutely a Lufthansa fanboy.

      Apologies for my impertinent and abusive remarks on LH ;) But I was just writing the truth :((

      Thanks again for sharing, greetings from LH's home at FRA! ✈️

      Hope you had a good flight to PUY and enjoy your holidays!

      All the best from rainy UK,
      Mateusz.

  • Comment 575868 by
    airberlin GOLD 1056 Comments

    Thanks Matthevv for that beautifoul report. Your pictures are stunning. I suppose not taken with a smart phone.
    I'm absolutely NOT a Lufthansa fanboy but I AM a fanboy of the CRJ900 and more e.g. all aircrafts with rear engines. They take off as a rocket and grant a very comfy stay, at elast for the 2/3 frotn part of the cabin. The purser behavious is a shame. Combined with bad seats and buy on board service it's starting to be low added value compared to a low fare airline. But as you said the network is very strong.
    Looking forward to reading you other reports, thanks again.

    • Comment 575907 by
      Matthevv GOLD AUTHOR 144 Comments

      Thanks a lot for your comment Airberlin! Much appreciated.

      Your pictures are stunning. I suppose not taken with a smart phone.

      Aww thanks so much! All my pictures (including ones from Rome) are taken with iPhone 11Pro - I love its camera :-)

      They take off as a rocket and grant a very comfy stay.

      I totally agree with you, it felt like being in a rocket. The ceiling is just slightly too low for people my height... Otherwise, CRJ900 was better than I thought it would be.

      The purser behavious is a shame. Combined with bad seats and buy on board service it's starting to be low added value compared to a low fare airline.

      I was given a link to a survey about that flight after it and I expressed my honest thoughts - both about the crew and about the new BoB. Let's hope they will read it at all! And I think LH Group will soon realise that removing a free snack was a bad move - it's a small thing but changes passenger's experience dramatically. I think BA started to realise that - on my recent flights I could see people were so positively surprised when they unexpectedly received a little snack!

      All the best, take care
      Mateusz

Login to post a comment.