Review of LATAM flight Lima Santiago in Economy

Airline LATAM
Flight LA537
Class Economy
Seat --
Aircraft Boeing 787-9
Flight time 03:30
Take-off 24 Mar 19, 09:55
Arrival at 24 Mar 19, 15:25
LA   #59 out of 70 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 175 reviews
Chibcha
By SILVER 417
Published on 9th April 2022

introduction


Hello amigos,

This is part 2 of my trip from Madrid to Santiago de Chile back in 2019.

The previous report is available here:
 



So…after my plane landed from MAdrid to lima


Picking up from where I left you, I was being bussed from CC-CZT to the terminal at LIM.

Once I descended from the bus there was a huge queue of people.  


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After a couple of minutes queueing I was let into the "connecting flights" lane, and I was directed to a security control. Fellow connecting passengers were a bit confused about the procedure (they just came from another flight for which you had to do the very same thing…oh well) and the feisty personnel did not help either.

Once I was done with this very silly procedure I was let into the maze of duty free shops


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I wasn't eager on buying anything (bringing Peruvian Pisco to Chile is a big no no, so there wasn't much of anything worth buying anyways)…so I went straight to the Sumaq Lounge to have a shower and breakfast before my flight to Santiago.


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The SUMAQ lounge


For some reason, this was the only available lounge at LIM, and so it was quite crowded. I was let in without any problems showing my Priority Pass card. 

I then asked a lady who was acting as a Maitre D' if I could go to a shower since I was connecting from Madrid. She told me that all showers were fully booked for now, but asked me however what time my next flight would be. Once I told her my next flight's time, she waived me to have a shower ASAP. I felt she had this kind of motherly kindness you only find in Latin America, just lovely.

The shower itself wasn't anything awesome, but it was just great to have somewhere to freshen up after a night's flight 


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Once I was done with my shower I went for breakfast. As told, the place was full, and the offering weren't extraordinary. But I managed to have a table for myself and have a nice breakfast with eggs, fruit and juice.


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I spent the rest of the time reading and chatting with friends while waiting for the boarding time.


boarding latam's dreamliner


LATAM was the first operator of the 787 in the region. I was eager to see how different the product would be from AV's dreamliner, specially since my flight from Madrid was so good in the soft product point of view.

There were a lot of people for my flight to Santiago, something I wasn't expecting 


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Next to my flight there were a few AV planes, flying to various spots around South America. AV's hub in LIM is now just a memory…


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I love how LAN's old livery looks on the 787. I thought it was a perfect fit.  
On the inside, the plane felt new and spacious. A whole different thing from the 767. Each seat had a pillow, sheet and headphones in a plastic bag waiting for us. Seat pitch felt just right. 



while we were cleared for taxi, AV's dreamliner arrived from BOG


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It was odd for me to see my country's airline with a hub abroad


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Now a peek to seat pocket contents


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The menu from the previous flight was left at my seat…LATAM was doing a great job with catering IMO.


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En route to santiago


Boarding done, we were good to go.



We taxied to RWY 15 which pointed more or less towards our destination in the south.



I specifically chose this side so I could get good views of Lima and Peru's coast while flying….and hopefully the Andes.
I got great views of LIM…and more or less of Lima as the haze obscured the city quite fast. 



After takeoff, the mood lighting was turned on.


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The crew then handed customs' forms for Chile while we passed through Paracas


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And we were then given our food for the almost 3 hour flight. It was tasty, but not quite plenty



After the delighful views of Peru's coast, i tried to get some sleep. I woke up nearing Santiago, and tried to stay awake in case I could spot the Majestic Aconcagua, the highest point in America.


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Thanks to LATAM's odd music offer, I was able to listen to "Las Estrellas Vallenatas", this is deep Colombian vallenato… so out of place so far from home, but it was just perfect for the moment.


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The views over Chile were just out of this world



Then the IFE played some institutional video about Chile


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And as our plane descended, we were afforded more amazing views…and there it was, the Mighty Aconcagua



Touchdown caught me almost by surprise as I was just totally amazed from what I just saw…


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More surprised followed, as we were to park at the new extension (now a whole new terminal) at SCL



The downside was how far it took from Gate to migration


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Migration was slow…and the hall was filled. It took me quite a while to leave the airport.

I then took a microbus to leave me at the Airbnb where I would be staying. BTW SCL sucks accesswise. Too far for an affordable cab ride nor any reasonable public transport options from East Santiago. 

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Verdict

LATAM

9.0/10
Cabin10.0
Cabin crew8.5
Entertainment/wifi10.0
Meal/catering7.5

Independent Sumaq VIP Lounge

7.6/10
Comfort8.0
Meal/catering7.5
Entertainment/wifi5.0
Services10.0

Lima - LIM

6.3/10
Efficiency3.0
Access5.0
Services7.0
Cleanliness10.0

Santiago - SCL

4.9/10
Efficiency3.5
Access3.5
Services5.0
Cleanliness7.5

Conclusion

LATAM did the job right. Great hard product, nice crew and decent food for a 3h flight. Views were just unbeatable.

I don't get why LIM gets good scores as a connecting hub. I didn't find it to be so. Crowded, with lame restaurants and shop offerings. Just one VIP lounge, that was crowded beyond capacity.... meh. It needs to improve ASAP to be up to par to other airports in the Region.

SCL was also meh. But I understand the experience may be a whole different thing with the new terminals. Still, I think transport to the city is way far from acceptable for one of LATAM's most important cities.

Thanks for reading, and stay tuned for the flight back to Madrid.

Saludos!

Information on the route Lima (LIM) Santiago (SCL)

The contributors of Flight-Report published 3 reviews of 3 airlines on the route Lima (LIM) → Santiago (SCL).


Useful

The airline with the best average rating is LAN Airlines with 7.7/10.

The average flight time is 3 hours and 33 minutes.

  More information

2 Comments

If you liked this review or if you have any questions, don’t hesitate to post a comment below !
  • Comment 600097 by
    Pilpintu SILVER 803 Comments

    bringing Peruvian Pisco to Chile is a big no no

    Well... it's not like you're risking your life if you carry around a bottle of Peruvian pisco in Chile, but it just makes no sense! Why bring that stuff to the place where the REAL thing is made, huh? HUH??

    motherly kindness you only find in Latin America

    My mother must be Russian, then... or Klingon.

    there was a huge queue of people.

    Sounds like LIM

    The views over Chile were just out of this world

    South America is such a beautiful place.

    the Mighty Aconcagua

    Did you know that it's completely within Argentinian territory?

    the new extension (now a whole new terminal) at SCL

    I wanted to be the first one reporting about it, and it turns out I won't be. Someone else from the FR.com community will visit SCL's new terminal in the coming months!! Boo hoooo...

    The downside was how far it took from Gate to migration

    Yes, long piers. Poor souls that have connections!! They better run!!

    SCL sucks accesswise. Too far for an affordable cab ride nor any reasonable public transport options from East Santiago.

    Well, residents of east Santiago don't need public transport, to begin with! XD But you're right. A metro connection has been proposed for a long time and it's badly needed.

    I don't get why LIM gets good scores as a connecting hub.

    Nor do I. It sucks.

    Thanks for the report! Hope you had fun down here!

  • Comment 600321 by
    KévinDC TEAM GOLD 5799 Comments

    Hola Chibcha! Seeing a LATAM 789 report brings back good memories of flying it a few years ago, though i was up front. The Y cabin looks nice overall. The only thing missing is a real Premium Economy cabin.

    I'm looking forward to flying LATAM again on my trip to Chile in the fall! Only short-haul though, and not a 787...but still. Exciting!

    Como siempre, gracias por compartir!

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