Review of LAN Airlines flight Madrid Frankfurt in Economy

Airline LAN Airlines
Flight LA704
Class Economy
Seat 16A
Aircraft Boeing 787-8
Flight time 02:50
Take-off 17 Nov 13, 15:15
Arrival at 17 Nov 13, 18:05
LA 64 reviews
Leadership
By GOLD 11931
Published on 24th November 2013
Hi,

  1. Paris ORY - Madrid (Air Europa, B737-800)
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As you will recall, the purpose of this trip is the 787 of LAN Airlines, for few weeks now LAN is operating with the Dreamliner their flagship route to Europe: SCL-MAD-FRA.

I have no time nor money to go to SCL, so having the opportunity to sample the aircraft on a short European hop make perfect sense for me.

LAN being a OneWorld member, they are using the pleasant Terminal 4, which I personally really like.

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Iberia new corporate image is being implemented

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LAN check-in

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My boarding pass

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Nobody at security and then off to T4N.

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Trafic is limited with this A330-200 TAM

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Or this B767-300 LAN

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Boarding by row number is enforced

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Thankfully no aircraft change today, with the expected 787-8, and the first one operated by an American Carrier: CC-BBA.

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I am always thrilled before getting aboard!

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First impression is very good, very airy and you are directly in the Business Class cabin, it’s always more pleasant than facing a galley.

These are full flat seats in a 2-2-2 configuration and look pretty comfy.

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But I am seated in Economy, still with 3 seats to myself, load is pretty good with 60/70% seat factor in Economy, I would say.

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Pitch is TIGHT!

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Cabin crew is very nice, I told them that the only reason I am here today is to sample their new aircraft, and they brought me Champagne and Nuts from the Business, very tactful!

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Safety video is played

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Take off with this misty weather!

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IFE is of latest generation, no remote control but with HD screen and highly responsive touch screen.

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Selection is descent

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Headsets are of bad quality

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Anyway I mostly care for the airshow

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Economy in a 3-3-3 configuration

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Article for the latest OW member: Qatar Airways

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Service started, they even care to put napkin on the trolley!

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We are given a box containing a cheese and turkey sandwich + Kitkat bar
I also took redwine wich is served from a whole bottle.

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Mood lighting in full swing

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I asked for an another meal box, which is promptly brought to me with my choice of drink, water for this second round.

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Don't you love this wingflex? The hallmark of the Dreamliner.

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Soon enought, we are starting our descent toward Frankfurt

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Before I forget, to switch on your overhead light or to call flight attendants you have to press the main screen button.

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De-boarding from gate 1L, passing though the Premium Business Class cabin

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Thank you LAN!

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Could not resist some night spotting!

A319 Croatia Airlines

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B747-400 Asiana Airlines

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B777-300ER ANA

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E-190 Bulgaria with a B787-8 Ethiopian

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And one more B787-8 with this Air India

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Video:
See more

Verdict

LAN Airlines

7.6/10
Cabin6.5
Cabin crew9.0
Entertainment/wifi9.0
Meal/catering6.0

Madrid - MAD

8.5/10
Efficiency9.5
Access8.5
Services7.5
Cleanliness8.5

Frankfurt - FRA

6.5/10
Efficiency6.5
Access6.0
Services6.0
Cleanliness7.5

Conclusion

The 787 is always a nice aircraft to ride on and LAN did well with the cabin even if I found the picth to be very tight, at least there is no IFE box underneath your seat.

IFE system is very intuitive and responsive but they should improve the headsets which are shoddy.

Very friendly crew, they did their job well.

Service/Catering is average, it could be better with a cold tray for example but you do have choice of wines (served from whole bottle) and they put a napkin on the trolley which is rare in Economy.

We were on-time.

To sum-up if you have the opportunity to try LAN 787 on Santiago-Madrid-Frankfurt or Santiago-New York do not hesitate, it’s a nice aircraft (despite some weird electric sounds) with big and innovative windows and a fantastic mood lighting.

See you soon!

Information on the route Madrid (MAD) Frankfurt (FRA)

The contributors of Flight-Report published 33 reviews of 6 airlines on the route Madrid (MAD) → Frankfurt (FRA).


Useful

The airline with the best average rating is LAN Airlines with 7.7/10.

The average flight time is 2 hours and 32 minutes.

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