Review of LAN Airlines flight from Madrid to Frankfurt in Economy

LAN

LA - LAN Airlines

Flight taken on 17 November 2013
LA704
15:15 02h 50m 18:05
Model Boeing 787-8
Class Economy
Seat 16A
Leadership
12,011 · 113 · 35 · 0

Hi,

  1. Paris ORY - Madrid (Air Europa, B737-800)
  2. CLICK-HERE
  3. Madrid - Frankfurt (LAN, B787-8)
  4. [YOU ARE HERE]
  5. Frankfurt - Paris CDG (Lufthansa, A320)

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As you will recall, the purpose of this trip is the 787 of LAN Airlines, for few weeks now LAN is operating with the Dreamliner their flagship route to Europe: SCL-MAD-FRA.
I have no time nor money to go to SCL, so having the opportunity to sample the aircraft on a short European hop make perfect sense for me.
LAN being a OneWorld member, they are using the pleasant Terminal 4, which I personally really like.


photo 1

Iberia new corporate image is being implemented


photo 2photo 3

LAN check-in


photo 4

My boarding pass


photo 5

Nobody at security and then off to T4N.


photo 6

Trafic is limited with this A330-200 TAM


photo 7

Or this B767-300 LAN


photo 8

Boarding by row number is enforced


photo 9photo 10

Thankfully no aircraft change today, with the expected 787-8, and the first one operated by an American Carrier: CC-BBA.


photo 11photo 12

I am always thrilled before getting aboard!


photo 13photo 14photo 15

First impression is very good, very airy and you are directly in the Business Class cabin, it’s always more pleasant than facing a galley.
These are full flat seats in a 2-2-2 configuration and look pretty comfy.


photo 16photo 17photo 18

But I am seated in Economy, still with 3 seats to myself, load is pretty good with 60/70% seat factor in Economy, I would say.


photo 19photo 20photo 20BIS

Pitch is TIGHT!


photo 20BISS

Cabin crew is very nice, I told them that the only reason I am here today is to sample their new aircraft, and they brought me Champagne and Nuts from the Business, very tactful!


photo 20BISSSphoto 21

Safety video is played


photo 22

Take off with this misty weather!


photo 23

IFE is of latest generation, no remote control but with HD screen and highly responsive touch screen.


photo 24

Selection is descent


photo 25

Headsets are of bad quality


photo 26

Anyway I mostly care for the airshow


photo 27photo 28photo 29

Economy in a 3-3-3 configuration


photo 30bphoto 31

Article for the latest OW member: Qatar Airways


photo 32

Service started, they even care to put napkin on the trolley!


photo 33

We are given a box containing a cheese and turkey sandwich + Kitkat bar
I also took redwine wich is served from a whole bottle.


photo 34photo 35photo 36

Mood lighting in full swing


photo 37

I asked for an another meal box, which is promptly brought to me with my choice of drink, water for this second round.


photo 38photo 39

Don't you love this wingflex? The hallmark of the Dreamliner.


photo 40photo 41

Soon enought, we are starting our descent toward Frankfurt


photo 42photo 43

Before I forget, to switch on your overhead light or to call flight attendants you have to press the main screen button.


photo 44photo 45

De-boarding from gate 1L, passing though the Premium Business Class cabin


photo 46

Thank you LAN!


photo 47photo 48

Could not resist some night spotting!
A319 Croatia Airlines


photo 49

B747-400 Asiana Airlines


photo 50

B777-300ER ANA


photo 51

E-190 Bulgaria with a B787-8 Ethiopian


photo 52

And one more B787-8 with this Air India


photo 53

Video:


Product ratings

Airline

LAN Airlines 7.6

  • Cabin6.5 / 10
  • Cabin crew9.0 / 10
  • Entertainment/wifi9.0 / 10
  • Meal/catering6.0 / 10
Departure airport

Madrid - MAD8.5

  • Efficiency9.5 / 10
  • Access8.5 / 10
  • Services7.5 / 10
  • Cleanliness8.5 / 10
Arrival Airport

Frankfurt - FRA6.5

  • Efficiency6.5 / 10
  • Access6.0 / 10
  • Services6.0 / 10
  • Cleanliness7.5 / 10

Conclusion

The 787 is always a nice aircraft to ride on and LAN did well with the cabin even if I found the picth to be very tight, at least there is no IFE box underneath your seat.

IFE system is very intuitive and responsive but they should improve the headsets which are shoddy.

Very friendly crew, they did their job well.

Service/Catering is average, it could be better with a cold tray for example but you do have choice of wines (served from whole bottle) and they put a napkin on the trolley which is rare in Economy.

We were on-time.

To sum-up if you have the opportunity to try LAN 787 on Santiago-Madrid-Frankfurt or Santiago-New York do not hesitate, it’s a nice aircraft (despite some weird electric sounds) with big and innovative windows and a fantastic mood lighting.

See you soon!

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Comments (35)

  • An 8/10 comfort rating with a LCC-like seat pitch ? You are really too kind, or maybe the thrill of flying on a 787 made you too enthusiastic ;)

    Why are you so severe with FRA's cleanliness ?

    Thanks for this report, and for your signature ultra-sharp night pictures !

  • Very great FR. You're lucky to have taken the first dreamliner of LAN. The pitch is very little but your pictures are very perfect. What camera do you use?

    Congratulations for this FR so perfect.

    I wait your next FR with a big pleasure.

  • Thanks for sharing this FR

    Business seats look like TK business seats

    Nice flight but I'm not a fan of the nightmareliner ;)

  • Great FR!

    The plane looks great, the pitch, not so much...

    I have my doubts on the comfort of this configuration on a transatlantic flight...how was the recline?

    I hope AV doesn't choose to go the LA way on its 787s

    I found a nice detail the champagne and nuts when you told them why you were flying that particular flight...it's nice to see how they pamper aviation geeks!

    Saludos!

    • Yes indeed, the pitch is limited but there is no ife box underneath and the seat do recline.

      Thanks for your feedback!

  • Thank you for the report!

    SCL-MAD must be a 11-12hrs flight, that must be a nightmare with such a small seat pitch!

    With a 787 on this route, the Iberia flights must be empty (as far as I am concerned, I wouldn't fly a 320/321 if I can fly this 787 with IFE) ? have you compared the prices?

    • For an avgeek LAN is an educated guess but if you have some timetable constraint you will probably choose IB or LH.

  • I think I'll wait more months or even years before I fly on board Dreamliner until Boeing fixes all the problems which occured on the B787.

    I agree with Durian about the pitch in Economy Class.

    Personnaly, I find the new Iberia corporate logo ugly.

    Thanks Flavien

  • Thanks for sharing Flavien !

    You were lucky to fly on this 787. I remember this saturday that the flight was operated with a Air Europa A330... I can't even imagine your reaction to this. lol

    The pitch seems to be really tight, The SCL-MAD or return leg concerning it and the duration of the flight would make you feel so cramped ! (Then I looked up, +1000 to DURIAN. lol)

    Really nice flight and experience tho, really nice FA and touching attentions. I'd definitely fly them instead of IB on this route. So bad the MAD-CDG-MAD route is discontinued.

    Your night shots are so nice ! well done.

    • Thank you Mael!

      Maybe they had a tech with the 787 and went with the 332 Air Europa instead, I would have been upset for sure!

  • Thanks for this FR I need to find a way to get on these fifth freedom flights, I would love to be able to fly on these birds! Alas nothing interesting flies out of VIE or BUD :(

  • Thanks for this FR.

    I really like the tones of LAN's cabins.

    Nice service on such a flight.

    Which 787 do you still have to try on European flights? Norwegian and Thomson?

  • Pas mal ce 787 LAN,

    J'aime bien cette compagnie ,

    Cabine très agréable ,par contre le pitch à l'air moyen non !

    Petit catering sympa sur ce vol ,

    Superbes photos de jour comme de nuit ,et belle vidéo ,

    À bientôt

  • Thanks for sharing this interesting 5th freedom route. I'm surprised that the pitch is so tight considering the loooong flights that these aircraft are doing. Appart from that it is a beautiful airplane inside and out. Beautiful pics as usual, especially your signature night spotting pics.

  • Thanks for sampling LA 787.

    The J cabin looks terribly common.

    The Y cabin looks nice even if the pitch is a scandal. It fits people under 1.6 meter.

    For those (like me) who complain about UU new catering in Y on Medium haul routes, looking at the box you were offered will change our mind. And you were lucky to get 2 of them (and the welcome drink) = a tribute to FA.

    Did not you try the window shutters?

    Thanks for sharing.

  • Thanks for this report with LA 787.

    nice pics during night as usual.

  • Thanks for this nice report :)

    Awesome night spotting :D !!!!!

  • same comment as JAM lol ;-)

    I like the mood lighting variations during pretake off in your video, it looks like the cabin crew plays with it!

    see you soon for the last leg!

    • Thank you for taking the time to play the video, this rainbow was a bit annoying after few minutes.

  • Not bad this 787 LAN,

    I like this company,

    Very pleasant cabin, the pitch is tight!

    Small nice catering on this fligth,

    Beautiful pictures in the daytime and at night, and beautiful video,

    See you soon

    Lol

  • Thank you for this FR Flavien,

    Indeed this fitth freedom route is a very good opportunity to fly LA's 787.

    Very kind of FAs to bring Champagne for an avgeek.

    Cabin atmosphere looks very airy.

    See you for the next leg!

  • Thanks for this special report full of superb pictures. I noticed that IB is already phasing in their new logo which is a bit disappointing in my humble opinion. The old one was just perfect with the crown and the I and B fused together.

    Nice to read about the good service you received from the crew. The cabin looks airy as you said but personally I think that the blue colors of their seats would have been more conducive to relaxation than the warm red tones in the J cabin.

  • Thank you for this FR.

    Too bad you couldn't make it to the IB lounge at T4, it's well worth it. Well, I guess it's only a matter of time ;)

    Nice gesture from the staff but it's the opposite of tactful in the view and know of the rest of the Y passengers. I would have noticed and blamed it, you know that ;)

    As usual, very nice nightshots !

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