I arrived in SEA with plenty of time and decided to visit the UA Club. Last time I was here, the UA Club was an enclosed room without any views at another terminal. Things have changed.
I approached the reception desk and a nice agent scanned my boarding pass and welcomed me inside. The new UA lounge has a stylish feel with plenty of light coming in. Snacks were minimum consisting of cereal, some pastries, fruits and beverages.
Conference room next to reception area
Hallway next to reception area
I did not eat anything because I wanted to save room for the lunch onboard. After checking the place out, I left for the International Terminal and headed to the British Airways Terraces lounge, which Asiana uses in SEA. At the reception desk, I was asked by the agent to go down to the gate and have them reissue a boarding pass and lounge invitation. When I checked in at the UA kiosk in SFO, I was given a pass for the OZ portions and thought that I could use them to access the lounge in SEA. No big deal and the nice agent at the gate even tried to give me a seat without a neighbor, so I was moved to 3D from 5D.
With the proper documents, I was allowed into the BA Terraces and thought that the place was compact and comfy. There was an assortment of packaged snacks, hot chicken soup option with breads and some instant ramen noodles. There was plenty of light coming from the big windows but the view of the tarmac was somewhat hindered by the layout of the terminal.
OZ 271 SEA - ICN J/C Seat 3D - EQP A330-300 Dept. 1300 (Actual 1339) - Arriv. 1800 (Actual 1808)
At the BA Terraces, the OZ agent announced a delay and advised passengers to relax until she makes a boarding announcement. Once the announcement was made, I headed downstairs and bypassed the long Y line. Upon entering the aircraft, I was greeted by two flight attendants and one of them escorted me to my seat. The cabin was festively decorated and there were already a slipper, amenity kit, blanket and headphone on each seat. My amenity kit was missing so I grabbed the one from the empty neighboring seat. Before the door closed, the OZ station manager wished every J passenger a good trip and apologized for the delay.
The purser introduced herself to each J passenger and also apologized about the delay. The pilot also made an announcement explaining that the delay was due to some connecting passengers and gave an apology too. FA's distributed pre-departure drinks that consisted of water, orange juice or champagne followed by custom forms and hot towels that were lightly scented.
Amenities on seat
After take off, menus were distributed and moments later a FA introduced herself asking for passenger's choices. I saw that she took her time in explaining some of the courses to those who were undecided while kneeling down and looking up to customers.
The FA asked for my drink and meal choices. A bit later she came back with my pineapple juice and the canapes while setting up the table. I must comment that throughout the whole time FA's were always polite and efficient.
Later the appetizer cart made its way and the FA set a plate with two zucchini pancakes. For those who ordered Western meals they received a Prosciutto, crab claw and vegetables appetizer.
This was followed by a pumpkin porridge
Bibimbap set up including a brochure on how to enjoy this dish
Bibimbap tray with kimchi, pickled radish, soup and small dried fish
After the meal the dessert cart followed with a choice of hot beverages
I requested the praline cake with a cup of hot tea
At the conclusion of the meal service, FA's place a padding thing on the footrests, distributed bottles of water and patrolled the cabin to make sure that passengers did not need anything else. The galley was set up with a plate of chocolates, mix nuts and liquor.
Padding on footrest
WC supplied with combs, toothbrushes, L'Occitane The Vert perfume, facial mist and moisturizing lotion
Midflight I had the Korean ramen as a snack. The FA asked if I wanted it mild or spicy and I opted for spicy. It was served with a side of kimchi and pickled radish.
This was finished with a cup of ginseng tea
Before arriving into ICN, the last meal started with a hot towel service followed by the cart to set up the tables.
Warm breads were offered from a basket and the choices were Stir Fried Seafood, Beef Stroganoff OR Shrimp Broccoli Porridge. I had the Stir Fried Seafood served with fish veloute sauce, steamed rice and vegetables.
Squid Salad and Grilled Scallop
Stir Fried Seafood
At the conclusion of the meal service, another round of hot towels followed. Before arrival into ICN, FA's passed around asking each passenger if they enjoyed the flight and thanking them for flying with OZ.
British Airways Terraces
Seattle - SEA
Seoul - ICN
It was a pleasure to fly Asiana and experience a new airline. The crew was phenomenal in every aspect and provided one of the best and memorable flights that I ever had.
The seats were not the new ones and did not provide much privacy, but the service more than made up for this disadvantage.
Small touches like kneeling in front of customers to show respect, anticipating needs, answering the call button within 5 seconds (I did this like 3 times and counted the time they answered), providing pens along with the forms, and always maintaining a smiling and professional demeanor separate a mediocre carrier from an excellent one. I will look forward to flying OZ again in the future.
1 LIKESLIKE TO THANK THE AUTHORTHANKS ! FLIGHT-REPORT LIKED
Flight-Report is a free website hosting more than 500 000 pictures and 17 000 reviews, without ads, this website can't exist. We understand that ads can be annoying, this is why we only display a maximum of 2 non-invasive ads per page.
To continue using Flight-Report, we invite you to add Flight-Report to your blocker's "white list".