Thai Airways uses its dediacted check in desks in the lower level of Terminal 2 which were really busy when I arrived. Eventhough there was a priority lane, check in took me 45 minutes. The flight was overbooked and this made a lot of trouble and long queues.
Security check at least was quick and I headed to the Lufthansa Senator Lounge in H gates non-schengen area.
The lounge was rather quiet and I just had some small lunch from the nice buffet.
The food offering was nice:
It was a sunny day when boarding started almost on time with priority passengers first.
I was greeted by a smiling and friendly crew and headed to my window seat in the last row of the Business Class cabin.
The cabin looked nice in general but it showed a lot of signs of age and usage. Cabin ended to be filled to the last seat.
Already on the seat were a nice warm blanket, two different pillows, rather cheap slippers and an amenity kit of Mandarina Duck.
The amenity kit was of rather poor quality and had only some basic content, no skin care or cosmetics at all.
Also placed on the seat were headsets. However after boarding came to an end it showed that they were useless for me as I was informed by the crew that my seat had a broken audio. I was really disappointed and asked them for any solution or immediate compensation. But they could not provide anything that a link to their customer service team. So the flight started disappointing without any entertainment options for me. Luckily this was a night flight and no day flight where I would have missed the movies even more.
Hot towels were distributed followed by a glass of welcome champagne.
The only bad part of this Business Class service was that absolutely no menus were provided - neither printed nor digital. The crew just came around before take off offering main course choices verbally and quite bad to understand.
Boarding came to an end and we pushed back to taxi out.
It was a rather quick taxi and soon we were in the skies.
Climbing through some clouds.
Service started about 30 minutes into the flight with a first drink and some nuts. Gin Tonic for myself. Those were quickly followed by some nice fish cake appetizers.
Hot towels were also again distributed - actually many times during the whole flight and even 3 times during the main lunch meal service which was impressing. Sometimes they were handed over without a tray - one time even with a splendid nice silver look tray.
Next table clothes were put on the tables and a trolley made its way down with appetizer course and more drinks. I was very positively surprised to see Thai has very recently changed to a proper restaurant style tabel with single courses served any without any tray. This actually even was not the case pre-covid. So Thai has actually improved the service experience here.
Warm and tasty bread was offered from a basket several times.
Drink refills followed also quite often and next was the extremely tasty Thai chicken main dish.
A separate cheese service with Port wine was next.
I ended the really extremely tasty and very filling main meal with dessert.
I read in my book and tried to get some sleep for several hours which was ok. The seat folds into a bed that is not too bad and wide & long enough to find a good position.
During the night I was offered some packaged snack and a Thai tea which is some kind of signature drink. It was interesting but not my most favourite one ;)
Mood lighting waked the passengers ca. 2 hours out of Bangkok. Hot towels were offered again.
Table clothes were laid out and the tasty breakfast was served on one tray. Main course choice for breakfast had also been taken already before take off.
Very often on planes the warm breakfast dish is boring and tasteless - but this was indeed very good and not dry at all.
Overall the food on Thai tasted great and better than on most other airlines I travelled. Most of the crew were also friendly and smiling although their English was not the best.
We started descend during a nice sunrise atmosphere and touched down while some nice landing music was played in the background of the cabin.
We taxiied past some parked aircraft and finally docked at the huge terminal building of Bangkok.
Thanks for reading,
Apart from the broken inflight entertainment on my seat and the missing menu this was an excellent Business Class longhaul service: friendly crew, very tasty and well presented meals and tons of hot towels :D
Thanks Alex, nice to see again reports in asian airlines coming back to the site. The cutlery service is beautiful, the complete service very filling. Bad start with the entertainment system. Hope, you'll get a decent compensation for it. Looking forward to reading from you again.
Hi Alex, great report!
I will echo Airberlin's comments in saying that it's refreshing to once again see long-haul reviews on Asian carriers from Europe. Asia has been so long to open up again, so it's nice to see it!
I was surprised to see the general state of the cabin on this newer aircraft! Especially since it didn't do much passenger traffic for the better part of two years! TG cabins are always so aesthetically pleasing from a design perspective, but it looks like they may have chosen some of the cheaper material and finishes if there is so much wear and tear already. Shame!
Very nice to see this! Proper hors d'oeuvres/amuse-bouches before the meal and then coursed service by plate thereafter--so few carriers are doing this these days, especially since the pandemic.
Too bad about the broken IFE, but everything else looked wonderful. Good on Thai for getting the service standards back so quickly!
Thanks for sharing!
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