Hi,
I am very pleased to welcome you for this new report. I haven’t been flying long haul for more than 6 months and I was really looking forward to step onboard again.
Being it a family trip I had no option regarding the destination and a limited date flexibility, furthermore we will be using Flying Blue miles for this trip and I need to find 4 spaces on every single flight which is not an easy task with stingy revenue management.
Destination elected is Muscat and the only option with a Skyteam carrier is KLM, however no availability on the outbound, but Dubai is the closest alternative with plenty of availability with Air France. For the inbound KLM opened up some award space.
To round up this routing I only need to add DXB-MCT, Emirates & Oman Air are the two options I envisaged, the latter being 4 times cheaper than the first (at around 50EUR/pap) it was a no brainer decision.
Routing is then made of five flights:
- Paris CDG - Dubai (Air France, Business, B777-300ER) [YOU ARE HERE]
- Dubai - Muscat (Oman Air, B737-800)
[NEXT]
[*]Muscat - Doha (KLM, World Business Class, A330-200)
[SOON]
[*]Doha - Amsterdam (KLM, World Business Class, A330-200)
[SOON]
[*]Amsterdam – Paris CDG (KLM, Europe Business Class, B737-800)
[SOON]
As I am used to, RERB will do the job to bring me to CDG airport, I was rather lucky to get a non-stop service and a renovated train.
My first Air France Sharkleted fitted A320

DXB with a dozen of others AF destinations is using Terminal 2F for checkin, you then go through security and border protections at 2F before heading by feet to Hall L/S3




Classic traffic with 77E and 343 from the french carrier


B737-800 Air Europa “SkyTeam”

A couple of A32S who are operating non-schengen flights

Air France lounge is situated one level up, I haven’t visited this one since 2011, let see if things has changed then.

Well, it’s pretty much the same


Being early, I can enjoy breakfast leftover



My selection:

Showers are also available, no registration nor boardingpass exchange needed which is convenient


Lunch buffet is cold cuts only and will only suit salads addicts



My selection:

Foods options slightly improved since 2011, nothing stands out though and we are still miles behind asian and middle east airlines offering.

Our aircraft is F-GSQU, a 4 classes 777-300ER, it is also the first of a series of NEV3 aircraft (GSQU,V,Y & GZNA,B,C,D,E)


Boarding is messy, no one is enforcing SkyPriority access



Greeting aboard is average, passing through First


We are on row 3, 1st row right behind First, this is the first Business cabin with only 2 rows, there is a total of 67 J seats in this premium configured aircraft.

Champagne offered

And the amenity celebrating this 80years milestone for the airline

Content is still the same, cheap and uninspiring

A330-200 Air France

Push and start up, GE90-115B are powerfully coming to life

I like this airshow version

Taxy is done within minutes and off we go from runway 26R


In parallel with a struggling A340-300

Business


Premium Economy

Missing curtain, making the cabin neglected

Economy


Headset is still this same cr*p, I can’t even name one single airline which is doing worse

Along with the amenity, the menu is also featuring the 80years celebration

Very Air France menu


Wine list is proudly showcasing French best terroir wines
No I’m kidding, one champagne, one white, 2 reds…move along, there's nothing to see here!


Amuse-bouche is offered and at that time we haven’t been offered any newspapers nor oshibori since take-off, I know AF protocol quite well and this was clearly forgotten!
Scallop and tomato


decent
Smoked salmon, blini with white tarama, baby spinach, shrimp sautéed with honey and ginger, lemon


A classic, smoked salmon tasted fine but I still miss the foie gras which I found a must on AF
One of the perk of travelling with your family is to see other's dishes
Lightly spiced sautée chicken

I tried it, rather nice, presentation is very average
Shrimp+Orange+Potato (Thierry Ruggeri)

Very tasty and balanced, I liked it a lot
Pan-seared tenderloin of beef

I did not try it but my father did not touch it, meat was overcooked and presentation is ridiculous.
And do not forget to eat your plastic cheeses tray with your main
Our special selection of cheese
Camembert, Comté

Service is verrrrryyyy slow



We are overflying black sea when desserts are showing up
Our dessert trio:
mini pineapple upside-down cake, strawberry-rhubarb compote, chocalate brownie


Decent, ice creams were nice but almost melted due to the slowish service
Btw, crew did not care to put magazines on the appropriate racks…

I had a tour at the galley to try to get some candies which AF usualy served on long haul flights, they also put them on the bar. But on this flight they are nowhere to be seen, I asked a FA and she said that she was not sure if it was loaded for this flight, finally she found the candies and hand it over to me without any word or smile.
Being it my mom’s birthday in a few days I asked the Business class purser if he could do anything for that matter, AF is promoting their “dare” approach so I tested them.
Once again he could not care less, he even smilingly said that it’s too late for such request as he could have asked for a jumpseat landing, I said him that my mom has little interest for that and I was more looking to a present such as a first class amenity.
I feel like I clearly annoyed him with my request and he said that only the chief purser can help (he would not call it or do anything to get involved) and that I have to wait.
I politely asked the same to the chief purser, but same as his colleague she cares little, still she accepted to offer a first class amenity, it was nice but shortly after that she said “so now it’s time to leave the aisle you are blocking my colleague access…”
First class amenity


Seat in a full fl… slippery position

1h30 before landing we are served a second service, trolley still in use

Pastry topped with tuna and guacamole
Macaroon
Mini chocolate éclair

My mother being full she is not taking the plate, still the steward found appropriate to say “we just finished lunch service” implying that this service is non-sense as the pax are still full.
I am taking my mother’s plate, please note that the mini-eclair is in reality a moisted chocolate cake.

Still one hour to go when a Stewart is willing to take my Champagne glass
Me « I am gonna keep this one for now »
Him “ok, but we will soon be landing”
Me “still one hour to go”
Him “no, we are landing in thirty minutes”
He is walking away and I am literaly shouting on the cabin
Me “this is not what your IFE is saying”
He never replied, clearly a pathetic behaviour.
Talking about IFE, it crashed preventing me from finishing my movie


We are arriving onto Dubai and still we haven’t seen a SINGLE oshibori for the WHOLE flight, business class purser and chief purser did not say goodbye too, they couldn’t care less.


We are deboarding next to a german queen of the sky

Quick bagage delivery

Video:
You lost the AF crew lottery but it was nice to be able to get a la Première kit. The catering looks decent for once. Great pics as always
Thanks for sharing this fantastic report full of great pictures. As always it is a pleasure to read such a detailed account of your experience.
Too bad that you had a pathetic and indifferent crew. It truly was a missed opportunity for AF to shine.
Hope your holiday went upwards after this low in service. After decades of travelling the unfriendly skies, I have learned to wait for the crew to gather around the galley for their coffee chat and in the most innocent fashion ask questions by referring to their training. You could say: I missed the newspaper and hot towel service that is usually offered in other flights. Could you name the manager who instructed you to discontinue that protocol? You'll be surprised the precious once in a lifetime reactions I've seen after that. Usually, that gets the crew motivated to pamper you in a matter of seconds. Thanks for taking the time and effort to share.
Thank you for your long message!
Holiday went very well, it's just a flight after all and it's no big deal, but if I would have pay for it, it's clearly a rip off.
If I had said that to the crew it would have been funny indeed but they seems very busy throughout the flight and I did not want to engage further discussions with them.
Thanks for sharing this FR
As usual a bunch of gorgeous pictures
An objective and detailed analysis, made with a surgical precision, to draw an admission of failure : AF is far from its objectives and will never be close with such FAs
Thanks KévinDC, jetsetpanda & Lagentsecret for posting comments on this EN version as well, I really appreciate it :)