Review of Indonesia AirAsia flight from Senai to Surabaya in Economy

AWQ

QZ - Indonesia AirAsia

Flight taken on 27 October 2023
QZ393
19:10 02h 20m 20:30
Model Airbus A320
Class Economy
Seat 19A
Tester
424 · 45 · 0 · 3

Hi everyone!
Welcome to my Flight Report. In this report, I want to share about my trip back to Surabaya from Johor Bahru with Indonesia AirAsia. I decided to choose Indonesia AirAsia because it was the cheapest price.

I decided to go to the airport at around 15:30 and arrived at around 16:00 by using taxi. Then, I went inside the terminal building.




After passed some shops, I proceeded directly to the departure area because I have checked in online through the AirAsia mobile apps, but the AirAsia staff told me to wait because I could only go inside 2 hours before the flight, so I waited with the other passengers in line.


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At around 17:10, the AirAsia staff and the airport security validated my boarding pass, then I proceeded to the security check area. After that, I went upstairs and turned left towards the immigration. After clearing the immigration, I waited for my flight at Gate G1 (special gate only for international flights with only one toilet, one convenience store, and one duty free shop inside the gate).





View from the gate





My plane just landed from Surabaya


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After the final passenger got off the plane from the previous flight, boarding directly commenced, starting from zone 1 (row 1-5), zone 2 (row 20-31), and finally zone 3 (row 6-19).


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Friday, 27 October 2023
Indonesia AirAsia
QZ393
Johor Bahru (JHB) - Surabaya (SUB)
Airbus A320
PK-AZN
Economy Class





Cabin condition during boarding


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There are many scratches on the windows which are annoying and make the view unclear.


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The plane departed on schedule. After reaching the cruising altitude, the flight attendant distributed the pre-book meals, then the onboard sale (meals and souvenirs) began.


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Wi-Fi is available on AirAsia flights, but only for limited access on the AirAsia inflight apps such as articles, news, and short videos about cooking and tourism.


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Descending into Surabaya


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Touched down on time and directly taxiing to the gate.


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Unfortunately all the gates were full with the other planes that had arrived before my flight, so my plane was parked at the end of the taxiway (not a remote stand) without aerobridge and everyone had to get off the plane using the stairs and taken to the terminal by bus.





Boarding the bus


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After getting off the bus, I went to the immigration. After that, I passed the baggage claim area and proceeded to the customs where everyone had to fill the customs form through the customs website and showed the barcode to the customs officer (otherwise, they won't let you out). After I passed the baggage inspection area, I went home by using taxi.


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My flight path according to Flightradar24:


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Display all

Product ratings

Airline

Indonesia AirAsia 9.0

  • Cabin9.0 / 10
  • Cabin crew9.0 / 10
  • Entertainment/wifi9.0 / 10
  • Meal/catering9.0 / 10
Departure airport

Senai - JHB8.3

  • Efficiency8.0 / 10
  • Access8.0 / 10
  • Services8.0 / 10
  • Cleanliness9.0 / 10
Arrival Airport

Surabaya - SUB7.0

  • Efficiency6.0 / 10
  • Access7.0 / 10
  • Services8.0 / 10
  • Cleanliness7.0 / 10

Conclusion

Overall, it was a pleasant flight with Indonesia AirAsia, especially PK-AZN. Thank you.

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