Review of Spirit Airlines flight Los Angeles Las Vegas in Economy

Airline Spirit Airlines
Flight NK 360
Class Economy
Seat 11C
Aircraft Airbus A320
Flight time 01:05
Take-off 25 Nov 11, 13:45
Arrival at 25 Nov 11, 14:50
NK 6 reviews
jetsetpanda
By 4567
Published on 20th April 2014
Hi everyone,

Recently Spirit received the dubious honor of being the Most Complained U.S. Airline according to a survey by U.S. PIRG Education Fund - a consumer advocacy group. Needless to say, the news spread like wildfire and pretty soon this result made it to the different aviation forums.

I had the opportunity to fly with this airline a few years ago and decided that it was not for me. The à la carte model for charging everything proved to be too annoying and I felt that I was being squeezed of every penny if I wanted anything extra that I used to get flying on a legacy carrier. In all fairness, the fare that I paid was very cheap. If I remember correctly I think I paid around USD 26.00 for a one way between LAX and LAS. This was the lowest fare between these two cities at the time and it was a bargain.

Spirit used T3 and there was hardly anyone at the counters. The agent that checked me in was very friendly and gave me my boarding pass which was the supermarket receipt type. No surprises here knowing how things work with this company.

photo NK 388 LAX-LAS (13) (1024x691)


I went through security and followed the usual drill - take off your shoes, belts and no items in your pockets. There was some remodeling going on inside the gate area and the layout was a bit chaotic and disorderly.

photo NK 388 LAX-LAS (2) (1024x809)photo NK 388 LAX-LAS (12) (1024x796)photo NK 388 LAX-LAS (10) (1024x768)


I took a glimpse at my plane by the gate and only managed to take a partial shot.

photo NK 388 LAX-LAS (1) (1024x756)


A few minutes later a gate agent appeared and I checked if he could change me to an EMERGENCY EXIT row. He took my receipt and issued me seat 12C one row behind. Boarding was conducted in an orderly fashion with priority given to elderly passengers and families traveling with children.

Upon boarding I was greeted by a male purser and took my comfortable aisle seat. The pitch was generous considering that the other seats have a regular pitch of 28 or 71.12 cm, way below the average. I guess they pack people like sardines on these planes. The cabin was dirty with littering items, stains and marks in different places.

Cabin inside




I also noticed advertising displayed in the seat pockets and overhead bins. In the seat pockets there was no official inflight magazine, just the safety card and a Buy On Board menu.

photo NK 388 LAX-LAS (5) (1024x768)photo NK 388 LAX-LAS (8) (1024x828)


After a smooth take off the FA rolled out the cart offering items for sale. Nothing is free with this airline, not even water. I passed and decided to read my book. Later the purser made an announcement about a credit card offer and passed some forms through the cabin. I think there was an incentive to join and one could get a certain amount of welcome points or miles but I also declined.

Arrival was on time to LAS and I am including a better picture taken a day after on my return. I will not do a report on that flight since it is basically the same as this one, with the exception that the purser on that flight was a bit more uptight and hardly gave a good morning upon boarding unless the passenger addressed her.

photo NK 915 LAS-LAX (3) (1024x565)


Bonus of LAS. I went to visit my favorite hotel there.





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Verdict

Spirit Airlines

4.1/10
Cabin8.0
Cabin crew6.5
Entertainment/wifi1.0
Meal/catering1.0

Los Angeles - LAX

7.4/10
Efficiency7.5
Access7.0
Services7.5
Cleanliness7.5

Las Vegas - LAS

8.4/10
Efficiency8.0
Access8.5
Services8.5
Cleanliness8.5

Conclusion

I enjoy flying a new airline and was glad that I was able to find a bargain fare with Spirit. In general, the ground crew were professional and accommodating.

The crew range from average to indifferent. Fortunately I was comfortable because I had an EMERGENCY EXIT seat, but if I had any other seat, I don't think that I would enjoy flying this airline.

Everything is on sale and some might find this annoying. This is truly low cost and it can take some getting used to. I personally prefer to give my business to a legacy carrier, especially if I have status with them. For those who are aware of how this airline operates and want to save money, I guess the decision is obvious. You get what you pay for.

Thanks for your visit.

My next trip will be in mid May when I fly AC SFO-YVR Y, LH YVR-MUC and TK MUC-SAW J, TK IST-TXL-IST Y, TK SAW-FRA J, LH FRA-ORD J and finally UA ORD-SFO in Y.

Until then.

Information on the route Los Angeles (LAX) Las Vegas (LAS)

20 Comments

  • Comment 106283 by
    Esteban TEAM GOLD 12157 Comments

    Thanks for sharing :)
    Wow, were you on board a flying trash bin ? The inside looks so disguting ...

  • Comment 106289 by
    lagentsecret GOLD 12417 Comments

    Thanks for sharing this FR

    Great spirit special livery

    I intended to fly with Spirit but because of the hand luggage that had to be paid I gave up

    Nice routing to come

    I can't wait to read your FRs

  • Comment 106291 by
    marathon GOLD 9566 Comments

    A seat pitch of 28 ? that can account for a sizeable chunk of the passengers' complaints !
    As to the cleanliness, well, you get what you paid for :( The livery is nice, though.
    Thanks for this FR !

    • Comment 292725 by
      jetsetpanda AUTHOR 2294 Comments

      It's knee crushing pitch and they are here to stay. Want more comfort? pay for it I guess. But wait, there is only 1 row with Big Comfort seats on their A320's and A321's (A319 has 2.5 rows). I think they should add more if they want to attract a bigger market.

  • Comment 106303 by
    Durian 1171 Comments

    Thanks for sharing !
    Most complained at and most hated too, but also one of the few profitable if I'm not wrong.
    Spirit is the model of the ultra low costs, saving on everything including cabin cleaning !
    28 of pitch ? How does the average American can even fit ?

    • Comment 292726 by
      jetsetpanda AUTHOR 2294 Comments

      You are right. They are very profitable and that is the bottom line for the company and shareholders.

      I guess the average American has to go on a diet or buy 2 seats. With more U.S. carriers installing the Recaro seats I don't think the comfort of flying domestically will improving any time soon.

  • Comment 106306 by
    Sealink 67 Comments

    Thanks for the report!

    While the idea of a la carte flying sounds a great idea, in practice, there are too many traps on the way.
    Your luggage is 1 over the dimensions allowed, you pick up a few books at the airport shop (oops, extra bag fee!) etc.

  • Comment 106311 by
    anonemuss 3 Comments

    Thanks for the FR!

    How's the seat pitch? Is 28'' really cramped or is it doable?

  • Comment 106343 by
    KévinDC TEAM SILVER 5305 Comments

    Never would have expected a report on Spirit from you. Good thing you got an exit row...28 is just inhumane, but apparently, despite all those complaints, NK continues to make money and grow. They get so many complaints because NK just has no concept on customer service--not because the public is not educated about à la carte pricing as Spirit claims. The flying public is used to this model as many legacies have adopted hybrid models to boost ancillary revenues since the economic downturn in 2008. From the tacky advertising to deceptive pricing model, to their cattle car advertisement-ridden cabins, Spirit is just an all-around bad passenger experience. But it's like they say, you get what you pay for and there is definitely a market for rock-bottom prices.

    • Comment 292736 by
      jetsetpanda AUTHOR 2294 Comments

      With me what you see is NOT what you get. I surprise people from time to time ;)

      Good thing that I was on a short flight, but I can't imagine sitting through this torture on a long intl. trip like FLL-LIM or BOG. Can you imagine?

      But we all know there are those who will stand anything for a rock bottom fare. Good for them. The majority of us at FR are too spoiled flying premium cabins :P

    • Comment 292741 by
      KévinDC TEAM SILVER 5305 Comments

      I was thinking the same thing! I would probably spend the entire time standing on a long FLL-BOG/LIM. As an AvGeek I enjoy flying too much, and wouldn't want to risk my enjoyment by taking an airline like Spirit, who could easily ruin it for me. On the other hand. Spirit is doing well and good for them since the public needs to have a choice--competition is always a good things. With all these legacy mergers, it's definitely good to see a strong low-fare player out there to keep the pricing pressure on some routes. SWA used to do that but it lost it's Southwest Effect a long time ago...now the JetBlues, Virgins, Allegiants, and Spirits of the world play that role in the market (albeit on a smaller scale).

  • Comment 106374 by
    Chibcha 432 Comments

    I find NK worth what you pay for with them... I've flown them between FLL and BOG and where pretty decent. Just don't expect anything just to be flown between A and B.

    The cabin indeed is discusting, but as jetsetpanda said, part of the blame is on the passengers.

    Thanks for sharing!

  • Comment 106418 by
    indianocean GOLD 6821 Comments

    28 inches pitch, dirty cabin, no wonder Spirit is the US most Complained Airline.
    Nevertheless, I like the livery and 26USD is very affordable.
    Thank you for sharing

  • Comment 106517 by
    jetsetpanda AUTHOR 2294 Comments

    thank you everyone for your visit and comments.

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