We just arrived at Madrid from Paris Orly after an uneventful flight. All of us were very excited to try the “new Iberia” with their new Business Class seat on what should be their flagship route to New York.
Madrid – New York JFK (Iberia, Business, A330-300)
[YOU ARE HERE]
New York JFK – Los Angeles (American Airlines, Business, A321)
Los Angeles – London LHR (American Airlines, Business, B777-300ER)
London LHR – Paris ORY (British Airways, Club Europe, A320)
[SOON] Before that let’s check out the lounge at Terminal 4 North
This lounge is big and well decorated, but it’s quite crowded and we struggled finding 3 seats together
There is two buffets area situated on each side of the lounge
Cheese and smoked salmon (very fat and tasteless unfortunately)
Hot potatoes pie
There is also a selection of wraps and sandwiches
And a wine cellar
You can also enjoy a nice view on aircraft
There is an additional security check for US bound flights
Once again boarding is disorganized and there is no real priority
And with only one jetway connected at door 2L, we have to wait
The least I can say is that we were not warmly welcomed onboard, I was taking pictures and one of the stewardess shouted at me that pictures were not allowed inside the aircraft!
My first impression of the cabin was mixed, these seats are full flat and full access but it does seem quite tight.
Once seated I really liked the privacy offered, and my first negative impression faded away. Pillow, blanket, headset and literatures, everything is on your seat, I don’t find it practical
At that time I was still looking to “enjoy” my flight with IB
Seat controls and touchscreen handset
Cleaning could have been done better
The amenity kit is wrapped
Content is ok with lotion, socks, earplugs, toothbrush.
A Pre departure beverage is offered, no champagne of course, it’s cava who is doing the honor
Next to us an another A330-300 but still carrying the old livery
Safety video is played, modern and fresh
A CRJ900 from sister company Air Nostrum
And, a B737-800 from the competition: Air Europa
Nice scenery outside
Let see what is on offer today
One starter, choice of 3 entrées and 2 different desserts
The meal menu is then simple, but the wine menu on the contrary is very confusing:
Choice of 3 reds
And 2 whites
And regular spirits
But ala Air Europa you also get the price of these bottles, 12€/bottle…
Yes IB is screaming, “we are a cheapo airline!” even in Business
Hot towels are handed out for lunch
Aperitif with your choice of drink
Accompanied with chips, green olives and peanuts
Starter is presented on a tray, with the salad, consommé and cheese.
Apple, celery and nuts salad
Iberian pork loin confit with green asparagus and onion with yuzu dressing
For the entrée, I choosed the fish option: Meagre back with Pedro Ximénez wine sauce
And I got to try a second dish: Mozzarella tortelli pasta with vizcaina sauce and aromatic herbs
Entrées are given individually when the passenger is ready and not with the use of a trolley
Cheese is a joke, and the bread is very dry Valdeon blue cheese with grapes
While the crew keep saying us that pictures are forbidden for security reasons, they let the flight deck door open for a long time…
Orange cream tartlet My espresso took a long time to arrive and was far from piping hot
Chocolate and water are then offered
Pretty basic toilet
Business Class cabin mid-flight
The seat is fully flat
There is a bar to help yourself, but you are not allowed to gather there
Back in Economy, there is a nice mood lighting
At that time, the 3 of us were discussing at the aft galley, but two present flight-attendants quickly said that we were not allowed to stay here being it a US bound flight!
Few seconds later one of the FA literally pushed me to go to the cabin, I said “Do you mind saying ESCUSE-ME?”, the FA replied “I AM WORKING”, I said “I AM THE CUSTOMER” This crew is clearly bellow everything.
Back to my seat, let’s have a review of the IFE
System is very modern and react quickly, however the selection is limited
Windows blinds are opened
This is what you see when you are in Business ^^
Airshow, I think this route is not using NATs
Everything on one tray
Iberian ham and sausage, chicken cold cut and cheese Tomato and extra-virgin olive oil
Seasonal fresh fruit
And an espresso to round-up this light meal
Welcome to JFK
B747-400 British Airways
And we parked at Terminal 7, next to an A330-200 of Aerolinas Argentinas
Iberia Velázquez Premium Lounge - 4S
Madrid - MAD
New York - JFK
Let’s face it, we were disappointed with our experience with Iberia and this is entirely due to cabin crew attitude, they were rude and impolite with us, they have no manner and no common-sense to serve passengers. We were particularly shocked with their sensitivity with pictures taking and gathering in galley, they said that it’s for security reasons but I have never heard of any airline who forbid passengers to gather, this was even more ridiculous when the cockpit door were kept open for a long time and with the curtain not closed. Fortunately 2 stewards were more professional and understanding when we explained them that we were upset by the way we were treated by their colleagues.
Beside that the catering is very average and I would rate it bellow Air France, presentation if fine though, and everything was fresh. The wine cellar is comprehensive but showing the price tags of bottles is clumsy, and I need to penalise the lack of Champagne.
Lounge is nice but can get crowded at peak hours, quality should be improved and more warm dishes should be offered.
Cabin and IFE are top notch, from the latest generation and everything looks very new. The seat is very comfortable and is offering a very nice privacy with enough storage and a perfectly flat bed.
All in all, I have a mixed feeling, on one side the hard product is very nice and on par with top carrier, but on the other side the rudeness of the crew and the average catering make me want to stay away of Iberia at any cost!
Thanks for reading, your comments are appreciated :)
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