#48 out of 94 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings.
346 reviews
Let’s face it, we were disappointed with our experience with Iberia and this is entirely due to cabin crew attitude, they were rude and impolite with us, they have no manner and no common-sense to serve passengers.
We were particularly shocked with their sensitivity with pictures taking and gathering in galley, they said that it’s for security reasons but I have never heard of any airline who forbid passengers to gather, this was even more ridiculous when the cockpit door were kept open for a long time and with the curtain not closed.
Fortunately 2 stewards were more professional and understanding when we explained them that we were upset by the way we were treated by their colleagues.
Beside that the catering is very average and I would rate it bellow Air France, presentation if fine though, and everything was fresh.
The wine cellar is comprehensive but showing the price tags of bottles is clumsy, and I need to penalise the lack of Champagne.
Lounge is nice but can get crowded at peak hours, quality should be improved and more warm dishes should be offered.
Cabin and IFE are top notch, from the latest generation and everything looks very new. The seat is very comfortable and is offering a very nice privacy with enough storage and a perfectly flat bed.
All in all, I have a mixed feeling, on one side the hard product is very nice and on par with top carrier, but on the other side the rudeness of the crew and the average catering make me want to stay away of Iberia at any cost!
Thanks for reading, your comments are appreciated :)
Les contributeurs de Flight-Report ont posté 8 avis concernant 2 compagnies sur la ligne Madrid (MAD) → New York (JFK).
La compagnie qui obtient la meilleure moyenne est American Airlines avec 7.2/10.
La durée moyenne des vols est de 8 heures et 30 minutes.
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31 Comments
Thank you very much, nice report.
I like the Cabin and the catering, but the flight attendants look like horrible.
Why did you report in english ?
See you,
Cabin is indeed nice.
Very sad that with so much investment in the hard product, everything is ruined by the crew.
Did you send a complaint letter to IB ? At least to point out the difference between the FA speech and their actions (opened cockpit door...)
I hope the rest of the trip proved to be better ^^
The cockpit door was left open ? haha, this is the reason why they require the PAX remain seated and prohibit pictures : to improve the pilots' comfort ! at the expense of that of the customers (no, the passengers).
If you saw that kind of FA behavior in a comedy, it would not seem real. Fact is stranger than fiction !
I like the aesthetics of the cabin, but this layout only offers one window seat ou of two next to the window.
No, the cheese offering is no joke, just the reference zero of the scale in J.
I wonder who would choose to fly IB on this route after reading this report. I wouldn't. Thanks for this FR !
You need to select your seat carefuly to be next to a window.
Regarding the cheese, I didn't know it was possible to make it worse than on AF :)
Thank you.
I'm sorry to read again about the rudeness of Iberia's crews... If I were you, I would try to contact Iberia's customer service (if they have one) and complain about the crew impoliteness. Not even Air Koryo forbid cabin pictures...
The Business cabin looks modern but too boring. Everything in gray colour. The Economy cabin looks better with those red armrests.
May I ask you what camera were you using? ;)
Cabin is indeed very grey yet pleasant.
My camera is now a very old Canon model: SX1 IS
Your experience of the crew is shameful and should be addressed to upper management. No paying customer should tolerate this type of treatment - from the shouting advising that picture taking is prohibited to the physical pushing by a crew. To be honest, I am not surprised given the previous accounts of negative experiences that I have read from other sources.
I flew IB once from JFK-MAD and I was lucky that I had a professional crew in Y. My expectations were low, but fortunately I was pleasantly surprised. A FA greeted me warmly when I was walking to the back cabin and was permitted to stay in the galley for as long as I wanted when I stretched my legs. At one point I was reaching for the water bottle and the FA grabbed it and poured it in my glass. Acknowledgements for thank you were replied and the whole crew attitude was just very professional. I don't know if the fact that my interactions were in Spanish made a difference but I hope that was not the case.
The catering looks deficient in some areas, particularly the salad and the cheese plate. Even AA serves a more generous one on their domestic flights and it is done as a separate course. The toiletries in the WC placed inside cups with napkins reflects poorly on a J cabin, not to mention the nameless brands for toiletries.
Thank you for your long comment.
The European Sea Bass is an original offering. Was the skin crispy? Otherwise, it should be served as a fillet. I confess looking at the superb quality pictures forced me to open a Rioja Tempranillo reserve 2007 to drink along your meal pictorial.
Most cavas provide enough complexity to satisfy the majority of passengers. I would rather have the airline offering a Chateau d' Yques sauterne than a Salon.
Hope you had time to enjoy the art museums and gastronomical scene NY offers.
Hasta la vista!
Because it was a US bound flight, we didn't want to go into conflict with FAs.
The skin of the fish was not crispy, but the overall meal was quite pleasant and tasty.
If you wanna enjoy wine up in the air you should fly with QR or EK, they have a very nice and plentiful selection.
Thank you :)
So far the promises of a new IB are far from being kept...
The I am customer sentance may not have been the right thing to say though her behaviour was unacceptable.
Clearly her attitude showed she didn't deserve her job and something like if you were trying to do job, at least you'd be polite.
What did the two professional and understanding crew members tell you?
Thanks for sharing!
Gorgeous pictures as usual
The lounge is too crowded and obviously lacking of hot food and better beverages
I'm amazed by the cabin and the seats : it looks great and comfortable
The catering is not appetizing at all
The behavior of the crew is on par with IB reputation, even a bit worst
See you soon for the next leg
The rest of the arguments by the crew are pure BS. They should rebrand IB as Vueling, there's not much difference.
It would be interesting that yd75 translate his FR into English, to get the IB experience first hand.
Thank you
FORTUNATELY Iberia is (still) improving their hard-product.
Nothing else to say, and I personally have the same feedbacks towards crew and catering (FR is to come)
I'll mirror what you said -- Hard product is great. Even beats Delta's newly refurbished 767's.
But the soft product is severely lacking, especially for a European airline. My flight was pretty much empty -- I think by rough count, around 100 people on ORD-MAD and only 70 people on MAD-ORD. Enough that I had entire middle row to myself to lay down and there were rows of window/aisle combos completely empty.
On the way to Madrid, dinner service didn't commence for over an hour after take off. The only drinks offered were Orange Juice, Water, Red/White wine, Coke and Diet Coke, and Sprite. They came around once for coffee/tea, and then disappeared. Lights remained on in the cabin for at least another hour and a half, if not longer. We were woken up an hour+ or so out from Madrid over the intercom and breakfast began.
On the way back, it was the same. Way too long to get food out then just disappearing for 7 hours until the pre-landing meal.
I won't comment on food quality (it wasn't that good) or quantity since it's economy, but it's below even the US carriers internationally.
I just never got the impression that the crew actually wanted to work. It's the little things that make the difference. Making a round or two of water mid-flight. Or hell, on Delta last year, The FA kept bringing me beers every hour or so, without me even asking! Or Swiss a few years back, I asked for an extra chocolate or two mid flight as a snack. The FA brought me a whole cup full of them.
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