Review of Air Canada flight San Francisco Vancouver in Premium Eco

Airline Air Canada
Flight AC 565
Class Premium Eco
Seat 14F
Aircraft Embraer E-190
Flight time 01:40
Take-off 16 May 14, 20:25
Arrival at 16 May 14, 22:05
AC   #48 out of 122 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 304 reviews
jetsetpanda
By 6152
Published on 26th May 2014
Hi everyone and welcome to my first series of reports which started on 16/05/14 with TXL as the final destination. Here is the schedule of the trips that I took:

AC SFO-YVR in Y+ - you are here
LH YVR-MUC in J - http://flight-report.com/en/report-7137.html
TK MUC-SAW in J - http://flight-report.com/en/report-7151.html
TK IST-TXL in Y - http://flight-report.com/fr/report-7155.html
TK TXL-IST in Y - http://flight-report.com/en/report-7164.html
TK SAW-FRA in J - http://flight-report.com/en/report-7201.html
LH FRA-ORD in J - http://flight-report.com/en/report-7220.html
UA ORD-SFO in Y - http://flight-report.com/en/report-7263.html



AC 565 SFO-YVR
ACT DEPT 2040 - ACT ARR 2226


I started planning for this trip using Lifemiles and after checking constantly for award space, the only seats that I found in J were out of YVR-SAW and returning from SAW-ORD. The SFO-YVR and ORD-SFO were purchased as separate tickets so I gave myself an overnight stay at YVR and ORD as a cushion in case of delays or cancellations.

When I booked my reservation on AC, I decided to include the combo meal online for CAD 7 which can represent a saving of up to 20%. This included a meal + snack which you can choose from their Onboard Cafe http://www.aircanada.com/en/travelinfo/onboard/dining/na/onboard/documents/bob_menu.pdfmenu. It seemed like a good idea at the time because I would be coming from work and I did not have time to eat a proper dinner on my way to the airport.

Since I purchased a low Tango fare for USD 146.00 one way, this meant that I could not pre-reserve a seat until check-in at 24 hrs before dept. I was not too worried about that because the E90 configuration was 2x2, so I will end up with either a window or aisle on a short flight. At 24 hrs I checked in and to my surprise I was allowed to select a seat in the Preferred section without any extra charge. This premium economy area features 20 seats from rows 12-16 with a seat pitch of 35 in. or 88.9 cm. according to seatguru.com.

I was dropped off at the airport at around 19:00 in the Intl. terminal which is always a joy to pass by and was on my way to the almost empty AC counter. An agent greeted me with a smile and proceeded to check me in by using the kiosk and handed me the boarding pass wishing me a good trip.

photo AC 565 SFO-YVR (1) (1024x683)photo AC 565 SFO-YVR (2) (1024x683)


I passed by the PR counter behind the AC one and the difference between these two couldn't have been more opposite. While AC was quiet and relaxed, PR was a zoo with a long line of people rolling huge boxes on their carts.

photo AC 565 SFO-YVR (3) (1024x683)

A few counters ahead there was LH with their crew checking in for the MUC flight tonight.

photo AC 565 SFO-YVR (5) (1024x683)


Security was busy and while waiting in line, the LH crew went ahead of the rest of us. A lot of the passengers were from the MUC flight. Once on the other side, I proceeded directly to the gate. I passed by the Gucci store which was empty.

photo AC 565 SFO-YVR (6) (1024x683)


I took the opportunity to take pictures of my aircraft as well as the neighbor next to it.

photo AC 565 SFO-YVR (8) (1024x683)photo AC 565 SFO-YVR (7) (1024x683)


The gate area did not look busy and felt relaxed. There were two agents working at the counter and I proceeded to ask one of them to reprint my boarding pass. Because I am a collector, I wanted to get a better quality one instead of the flimsy piece of paper that the kiosk spitted out. The agent was more than happy to reissue a new one and told me that he understood with a smile. Notice the meal logo under Remarks/Observations on the boarding pass. This is your proof that you pre-purchased a meal onboard.




Boarding started with families and passengers who needed extra assistance, followed by J and rows from back to front in succession in Y. As I approached the door, I was greeted with more smiles by the FA's. The seat felt comfortable and pitch was nice. The blue covers gave a relaxed ambiance to the cabin.

Welcome message




Leg room shot

photo AC 565 SFO-YVR (11) (1024x665)


FA's were proactive in helping passengers stow their belongings in the overhead bins and the captain welcomed us onboard advising that there will be a slight delay due to last minute bags being boarded. He proceeded to inform us about the weather in YVR which was 14 C.

Once the door was closed, we were welcomed by the purser and she advised that on today's flight there were FA's who were fluent in English, French and Spanish.

On our way to the runway.

photo AC 565 SFO-YVR (12) (1024x663)photo AC 565 SFO-YVR (13) (1024x683)


Take off was smooth and once the service started, the purser offered newspapers that were leftover from the J cabin. This was followed by another FA offering earplugs for sale and lastly BOB with drink service. The FA in charge of the food sale greeted me by name with a smile and asked me for my choices as she confirmed my name from a list. I requested the tuna salad and a vegetarian wrap but unfortunately this was not available so I settled for the chicken wrap. The beverage cart followed immediately and I requested water and tea. When I opened the tuna salad I realized that the FA did not provide me with any utensils so I asked the FA doing the beverages for one. She went to the J cabin and gave me a set of silverware apologizing profusely for the oversight.

photo AC 565 SFO-YVR (15) (1024x683)photo AC 565 SFO-YVR (16) (1024x683)photo AC 565 SFO-YVR (17) (1024x683)


The tuna tasted fine but I did not like the corn oil used for its preparation, olive oil would have been far more desirable. The wrap was satisfying and consisted of roasted chicken strips, pesto mayonnaise, sundried tomatoes, and Parmesan cheese rolled in a flatbread.

photo AC 565 SFO-YVR (18) (1024x683)


Right after the meal service, the FA did a water run throughout the cabin. The flight was uneventful and soon we landed in YVR.

photo AC 565 SFO-YVR (19) (1024x634)photo AC 565 SFO-YVR (20) (1024x683)


My plane at the gate.

photo AC 565 SFO-YVR (27) (1024x683)


Immigration was getting crowded but the lines moved quickly. Once I exited I proceeded to book my hotel and chose the Westin Wall Center YVR for a restful stay.

See more

Verdict

Air Canada

8.6/10
Cabin9.0
Cabin crew10.0
Entertainment/wifi8.0
Meal/catering7.5

San Francisco - SFO

9.5/10
Efficiency8.5
Access9.5
Services10.0
Cleanliness10.0

Vancouver - YVR

8.9/10
Efficiency8.5
Access9.0
Services9.0
Cleanliness9.0

Conclusion

I had a good flight with AC and was glad that I had an excellent crew.

Comfort was good and any extra legroom helps to make a trip comfortable. The 2x2 layout is a big plus.

Catering was fine and I received good value for my money. It would have been better if AC provisioned the vegetarian sandwich onboard, especially for a flight leaving out of SFO. The tuna salad is a hearty choice, but I would have preferred a more healthy oil in its preparation.

Flight was only delayed by less than 1/2 hour, which is not too bad.

Information on the route San Francisco (SFO) Vancouver (YVR)

13 Comments

  • Comment 109422 by
    AirCanada881 1622 Comments

    Thanks. None of the pics are showing up for me but nice to see another Lifemiler on here ;)

  • Comment 109423 by
    kelval 122 Comments

    Thanks for the FR.

  • Comment 109440 by
    KévinDC TEAM SILVER 5302 Comments

    Thanks for sharing this first FR in the series! Ah, the things you have to do just to be able to use miles. Smart that you gave yourself cushion time, but that's more time you have to take off from work and more money etc. Of course, I do the same thing so I'm not judging--you gotta do what you gotta do to use miles :-) Beautiful pics of the cabin. That's great that ou were able to get seats in the preferred section for free. E190s are so comfortable in general that any seat is good, but it's definitely nice that you got extra legroom seats.

    • Comment 294868 by
      Hyacinthe 16 Comments

      I'm curious about the Star Alliance policy regarding separate tickets. I know that AA will protect you in case of a delay or IRROPS, even if your flights are on separate tickets, as long as your flights are all operated by oneworld. Do you know if AC/LH would have done the same?

    • Comment 294872 by
      jetsetpanda AUTHOR 2294 Comments

      I would be happy if all flights are operated with Embraers. I consider the extra expenses minimal compared to the opportunity and cost of traveling in premium long haul. Only a fellow FT member would understand ;) Thanks.

    • Comment 294873 by
      jetsetpanda AUTHOR 2294 Comments

      To be honest I'm not sure if *A has the same protection policy, but I don't ever want to be in such situation to find out, especially when one of the carriers is TK and everybody knows that when things go wrong, they are not the most supportive.

  • Comment 109499 by
    lagentsecret GOLD 12386 Comments

    Thanks for sharing this FR

    Great pictures

    Interesting routing even if LH is not a company that I could choose for a long haul J flight

    The tuna sandwich is a hearty choice
    you were certainly meaning the tuna salad and of course I agree nothing could be better than olive oil

    See you soon for your next leg

  • Comment 109590 by
    Chibcha 432 Comments

    I wish I could use my Lifemiles on such a fun way ( if they let me accrue in the first place...grr), I actually hate Lifemiles and I find the ppl at costumer service so lame. E190s rock, and more if they've got PTVs. The wrap looked ok but I would have felt really disappointed with that tuna salad.

    Thanks for sharing, I hope to see the rest of your trip soon,

    Saludos!

    • Comment 295056 by
      jetsetpanda AUTHOR 2294 Comments

      I personally try to avoid any contact with Lifemiles Customer Service and do everything online. I've heard horror stories about their service and thankfully I have never had to contact them. I stick with them because they offer the 2 for 1 miles promotions, allows one way awards and cash + miles option, and offers availability on certain carriers (SQ) that are not available through other programs.

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