Amman - Paris CDG AF/ J, A320: The Shame on AF Flight, now.
Paris CDG - Basle AF / Y, ATR72, won't be published
That flight could be renamed Shame on Air France as everything that could have gone wrong with AF did so.
A bit of background though: we had coach tickets for around 600€ each. As I have lots of miles and at some point you don't know anymore how to spend them, there was un upgrade offer for 45'000 miles per passenger.
While it is a very high amount of miles, almost the same as an upgrade from Y to J to the USA, and knowing that the seats are almost the same as in coach, I decided to spend the miles. The seat pitch is better, the middle seat stays empty, the recline is better and the catering is very good.
So here we are at the end of another beautiful stay in Jordan in front of the business class counters. After a long 15 minutes wait we get our boarding passes, as the agent did not know how to do. It can happen, but I did my check in online so don't know where the problem was.
Once the BP's in hand, I ask about the lounge invitation. The answer will be: no invitations for upgrades. I told him we got a paid upgrades with miles and that anyway I am an Elite Plus member so there is no reason for not giving the invitations. The agent does not want to discuss and stays with his 'no'. I ask to speak with a supervisor who will begin his speech with no lounge access for upgrades …
I show him my Elite Plus card and then he says I should have begun with that … No comment ^^ With our invitations in hand we breeze through security.
Courteous welcome in the lounge, which is like a loft above the terminal. Very nice layout but a bit noisy.
That's the buffet, sorry it's from distance, but I wanted to take some pictures from closer an employee told me not to take pictures.
That's my evening selection, ok food:
At boarding time we head to our gate, this is the new terminal which looks bright and nice:
No Sky Priority boarding, and after a nice chaos, we are in our A320 to CDG.
That's the blocked middle seat and the cabin:
Boarding takes ages and passengers arrive one after the other. In all we will need more than 45 to complete boarding. During the whole time, the purser and a steward will stay in the galley, chatting… No welcome drink nor newspaper offering. After a good 20 minutes I stand up and ask if it is possible to get something to drink and to read. The answer will be:
- You got a bottle of water on your seat and the newspapers will be handed out after boarding.
Wow, that impresses me, so no more welcome drink? And that is called business class. And what is the point in handling out the press so late when the passengers are already seated and wait?
Fast forward to the take-off and the start of the first service. This is the aperitif:
As no menues have been handed out, a good minutes after the drink service, I ask the steward if we can have the light snack that was used to served after the take off, as I'd like to sleep. The answer is:
- You already got it.
The nuts are the now the light snack… Just to compare, last year, in coach, we had drinks and sandwiches after t/o. That means that the business class service is now at a lower level than coach…
The IFE was out of order, the lights are switched of and the cabin is now dark. As the recline pretty good is, I manage a good hour of sleep:
An hour before landing, lights are switched to full bright, and this thing is being handed out:
Again, no menues, as we are on a flight from Jordan, I assume the sausage is made with poultry. It was chewy and with almost no taste. The potatoes were half row, the fruits have a strong after taste. There was no bread ofering, only this milk bread that was just disgusting.
There was no meal choice, everyone got this tray.
I am not a difficult person, but this meal was by far the worst I got on a plane. I almost left everything on the tray as so did my mother.
When the steward took the tray back I told him the meal was disgusting. He told us that he knows.
We'll land a few minutes late, and head to the G terminal for our flight to MLH. Flight that will be uneventful.
Royal Jordanian Crown Lounge
Amman - AMM
Paris - CDG
The cabin was quite comfortable, but the crew was in a don't care attitude that should not be. The meal was just good to be vomitted. No IFE, the newspapers were handed out too late. Bad, bad, bad.
I've sent a claim about this everything and the same evening I received a phone call where I explained all in detail with a friendly agent for almost half an hour. He offered to credit back my account with 2x 35 000 miles.
The incident has been very well handled by AF Customer service, but that could be avoided with just a regular J class service.
A few weeks before, a former French government member, Mr Lang, did complain about the AF product on a CMN - CDG flight, route that has exactly the same service as AMM -CDG and Mr De Juniac replied in person that the management is aware of it. Let's see this summer if this changed as we will go again to Jordan.
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