Review of Austrian Airlines flight Vienna Chicago in Business

Airline Austrian Airlines
Flight OS065
Class Business
Seat 5A
Flight time 10:15
Take-off 14 Aug 13, 10:15
Arrival at 14 Aug 13, 13:30
OS   #33 out of 66 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 259 reviews
Published on 19th September 2014
Meine Damen und Herren begrüßen Sie meinen Flug Bericht aug LH 1234 von FRA nach VIE! This is the sixth report in this series of my first ever round-the-world trip done over my birthday in 2013.

So far you can check out previous portions of this trip from the following links:

For those who are joining us today and have not checked out my other reports of this trip, feel free to check among the following:

Flight 1 - UA 007 IAH - NRT
Flight 2 - TG 661 HND - BKK
Flight 3 - TG 471 BKK - SYD
Flight 4 - TG 472 SYD - BKK
Flight 5 - LH 783 BKK - FRA
Flight 6 - LH 1234 FRA-VIE

Previously, I had just landed in VIE but my check-in bag did not. The OS agent swiftly got me going as I had less than 24hrs in this beautiful city. When I got to my hotel room, I quickly checked in to my my next flight, OS 65 VIE-ORD.

photo null_zps5b87fa3f
OS App

photo 8cef06c9-4a1c-4b66-8750-fbeb40452221_zpsbdbaf2a3
OS Boarding Pass

photo 7931ff76-b958-40a1-b40e-ffe3571093a3_zpsd913e8e7
LH Boarding Pass

photo null_zpsd6cc9ecd
My collection of Passbook boarding passes and other things!

With online check-in completed, it was time to venture around Vienna with the heavy notion that the next day I would be back to the insanity of Houston.

14 August 2013
OS 65
ETD: 08:45
ATD: 08:51
ETA: 10:05
ATA: 10:06

I basically did not sleep that night because I wanted to take one of the first subway to Wein-Mitte to catch the first CAT train to VIE to ensure that my missing suitcase had indeed made it onto the BKK-VIE nonstop.

photo null_zps4d499c3b
Taking the CAT from Wein-Mitte

photo null_zps6b180bba
Inside the CAT

photo null_zpsbf33279d
Arriving from the CAT station inside VIE

photo null_zps0c4a1230
Had to sneak back into the baggage hall to see if my bag made it from the OS BKK-VIE flight

I rang the bell and then made my way to the OS baggage office. A different agent checked to see the status of my check-in suitcase. I hope they would release it for me so I could rearrange my stuff. She gave the good news that the bag got transferred to the OS flight from BKK and has been checked in to ORD. She would not be able to release it and that I would have to claim it at ORD. When I check-in, she advised that I give her the baggage numbers so they could link it to my current reservation so it would join me to ORD. I wanted to physically see my suitcase in front of me, but resided that I hope to see it in ORD. I thanked the agent for her time and then made my way to the Check-In Hall-3.

photo null_zpsac503839
It's time to go to first floor.

I make it to the OS check-in counters and head towards the premium desks. I had the choice of four available agents and I went to the one with the biggest smile and sincere welcome. I guess noticing my US passport she wished me a Good Morning while I gave her a Guten morgen. She asked my final destination and I said IAH via ORD. She continued to make small conversation asking if I enjoyed my stay in Vienna and in Austria and surprised of my short stay in her hometown. I told her about my birthday itinerary and all her colleagues were amazed. I told them my visit to Vienna was definitely too short and that I would be back soon for a longer stay. I did have her check to see if she could locate my bag and link it to my reservation. She did confirm it was here in VIE and that she would link it so it would be with me to ORD and IAH. Her printer spewed out two OS cardstock boarding passes, one for my VIE-ORD and the other for ORD-IAH. She placed my IAH boarding pass inside my passport and then placed my ORD boarding pass on top. She directed me towards security and to head to the non-Schengen OS lounge. I thanked her for all her help, and all the agents wished me an enjoyable flight! That made me get excited for this flight.

photo null_zpsc6dae932
A far and blurry picture of the video screen entrance for ticketed passengers. I did not try to get a close-up picture because of the 3 OS agents nearby. Immediately after you walk through the video wall, you scan your boarding pass and then enter the security area. Post-security you are on the Schengen level; the level up leads to the Schengen/non-Schengen OS lounges as well as the non-Schengen passport control.

photo null_zpsf0b50014
Heading towards Schengen OS Lounge

I headed to the Schengen OS Lounge to realize this was not the lounge I needed to use. The stern lounge agent told me I was at the wrong one and to go to the one after Passport Control.

photo null_zpsb8cb475e
Entrance to Schengen OS Lounge

photo null_zps0a74e3ea
It's confusion where passengers should go if Schengen or non-Schengen.

photo null_zpsccbad2a0
Guess I must go through Passport Control first.

I queue up for Passport Control with only one agent among the three desks. I did not wait long while the agent processed an Iraqi family before me. It seemed like they did not know where to go after I had finished and saw me head to the non-Schengen OS lounge, but once they saw the OS lounge agent, I guess they got scared and figured out where to go.

photo null_zps7613c751
Entrance to non-Schengen OS Lounge

While the Schengen lounge dragon acted stern towards me, the non-Schengen one graciously welcomed me in to the lounge and politely let me know that they do not make announcements in the lounge. I thanked her and tried to find myself a place to relax before my flight.

photo null_zpse3807c41
Alps graphic welcoming you into lounge

photo null_zpsa81e3a0d
First peak into OS lounge

photo null_zps41aa24a8
Window sitting area, nice apron views

photo null_zpsf9dd05ca
Office area leading towards the restrooms and shower area

photo null_zpsaefb8fa4
OS 772 at gate and my OS 763 pulling into gate

photo null_zps8026272c
Another view from the lounge

The positives of this lounge: it’s intimately small for its size, nice modern feel, and great views of the tarmac. The main negative of this lounge: poor food offering. The croissants and jelly were tasty, but no other items were on offer which was a let down. I guess I had assumed too much as part of the LH-family as well as them using Do & Co for catering that I had hoped for some deli meats and cheeses. Now the cappuccino did hit the spot along with the sparkling strawberry drink.

photo null_zpsedae6f2a

photo null_zps6f681ee9

photo null_zps5802c963
Jams and butter

photo null_zpsa8a8d2b7
Drinks bar

photo null_zps53df13c0
772 resting before heading to JFK.

photo null_zps40b43b05
Enjoying a little something while I wait for my flight.

photo null_zpsa0743702
Still got 2hrs to go before I make my way back to the USA

photo null_zpsf8fc0ce1
Ihr Flugticket!

photo 8cef06c9-4a1c-4b66-8750-fbeb40452221_zpsbdbaf2a3
Mein Flugticket!

photo null_zpsdcb10fab
BR arriving from TPE-BKK … no Hello Kitty this time around.

photo null_zps8c36b1bf
A nice line up of OS planes

photo null_zps341d51f0
Air Malta in it's latest livery

photo null_zpsacdf19ea
An interesting collection of airlines at VIE that I would rarely see at IAH!

photo null_zps4ea71079
Guess it's time for me to go to the gate

By 09:28, I noticed the “Go to Gate” notice for my flight and decided I had enjoyed my stay in the lounge. Now I made my to G11. If I stop by VIE again, I may check out to see the rest of the new terminal.

photo null_zps47562005
Duty Free in the G gates

photo null_zps78ae89c2
Yes I am heading to G11

Before the main gate area, one encounters the main duty free area. Past this, there’s not much there does not seem to be much left other than the gate areas which have some intriguing seating areas.

photo null_zps7c4df65f
FIDS display at eye level

photo null_zps28aa4251
Long walk to the gates

photo null_zps84d0cb76
OS Service Center

photo null_zps41ddaa46
Looking down to the F gates

photo null_zps50f02e38
Personal desks at some of the gates

As I approach G11, I notice large groups gathering. A small group had gathered for those waiting to board a flight to Baghdad. It seemed that the majority of the flight would be comprised of people from the Republics of the former Yugoslavia, primarily flying from SJJ. I also noticed Albanians, Ukranians, and Polish passengers.

photo null_zps3c5d580f
The flight from neighboring G09 is headed to Baghdad

photo null_zps8074335c
Looks like lots of passengers from the Balkans on today's flight.

Prior to entering the gate area, passengers need to stop by the OS Service Counter to get their documents checked along with a boarding pass issued from OS, said to be part of requirement to enter into the US. An elderly lady before me with a US Passport had come from SJJ looked confused. The OS agent asked for her passport and boarding pass to reissue it. The elderly lady did not understand what the agent had asked and replied back in her native language to the effect that she did not understand. I had to laugh with the agent when the agent asked the lady “you have a US passport and you don’t speak English?” I also questioned how in the hell did she get her passport. The agent reprinted and checked her docs and did a bit of shooing away. I handed her my passport with a smile and said “Das war lustig” and automatically said “Unglaublich!” with a smile. She looked over my passport and boarding pass and again with a smile she said “Gute Reise!”

14 August 2013
OS 65 767-300ER
ETD: 10:15
ATD: 10:18
ETA: 13:30
ATA: 13:21

photo null_zps360fd964
Have to get documents rechecked at this counter.

Once I got my documents checked around 09:45, I made it through the gaggle of passengers clogging the area as I heard pre-boarding of passengers in J and families. I make it through and I scan my boarding pass at the self-boarding channel, and a Filipino-Austrian stops me to say “only pre-boarding” and I show him my boarding pass, and he lets me through.

photo null_zpsdffb1fb5
Taking escalator downstairs to board the plane

photo null_zps68c0d178
A320 heading to Baghdad

photo null_zps7c699e06
Non-glass jetbridge to plane.

photo null_zpsc75fba33
Family getting priority boarding

First thing I notice are the FAs in their red dresses, coats, shoes, and stockings. I am greeted by Purser Sylvia with “Welcome aboard!” and I reply “Gruß Gott!” She points to the direction of my seat and I notice that the majority of the window seats have all been taken, with many open center seats pairs. I then pass by two more female FA’s and greeted with “Gruß Gott”. One of them even helped to put one of my bags into the overhead and then asked what I would like to drink. I thanked her and asked if they had any bubbly. As I got settled, I got to check out my seat.

photo null_zps69393677

photo null_zps13244023
Reading materials

photo null_zps593019ec
Side table

photo null_zpsc36ccafa
View of the rear J cabin

photo null_zps0833479a
My seat for the next few hours along with special pillow and blanket.

photo null_zps6d1c058b
Love the retina-like display on the IFE

photo null_zps60a22693
View of the forward J cabin

photo null_zpsf5f59298
Chef Rafael Lang introduces himself and hands out menus for the flight.

photo null_zpsdae9571a
Digital-like seat controls

photo null_zps5883e3f2
Chef making his welcome across the aisle. He started taking orders going down right aisle and finishing up going up the left aisle. I had ordered the Chicken Schnitzel. Aber ja!

photo null_zps77b44725
I'm going to enjoy this flight!

As I got settled in my seat, I watched the plane start to fill up. It seems this would be a full flight and they had bumped many people up to J rather than anyone do red|Upgrade, the buy-up program at OS. In addition to the families of Balkan passengers returning back to the US, a rather large tour group of Americans. Many of them were couples that had lucked out getting upgraded.

photo null_zps14dc0026
Doors closed and jet bridge retracted.

Around 10:13, Captain Josef came on the PA system to let FAs know doors closed. He then welcomed us on board first in German and then in English. Flight time to ORD would be 9h50m. He told us to sit back and enjoy this Austrian flight. After his message, Sylvia turned on the inflight safety video.

photo null_zpsbfc898f2

photo null_zps9c83ca30

photo null_zps351f0711

photo null_zps8dad5928
Perverted OS Safety video

photo null_zps2010add3
Niki Jet

photo null_zpseaef69d4
OS - We fly for your smile!

photo null_zps1cd450fc
Following a Niki A321

We headed for Runway 34 and screamed down the runway around 10:35.

photo null_zps2f570297
Auf Weiderseren Wien!

photo th_6F3522DB-570F-4194-982A-6B2C60EF14B0-42335-00002592BE8EF0AF_zps94c521a9
Video takeoff from VIE

photo null_zps49379b10
Our proposed flight path for this flight

photo null_zpse0b678c0
Flight details, very clear that you can see me.

Once airborne, Sylvia welcomed everyone on board the flight to ORD. She gave a detail description of the service offered on this flight. First, they would offer us lunch once we had initially leveled off. Just after lunch service, they would commence duty free as well as pass out documentation needed for arrival into ORD. Then two hours before arrival, they would start the second service. With that, she told everyone to sit back and enjoy Austrian hospitality.

photo null_zps787d4502
Czech landscape

Around 11:00, the lunch service commenced in J. First, they offered oshibori, which was nice and hot. After pick up of towels, a Y class FA would be behind to place white table cloths over these rather confusing tray tables. She would have to fix many tray tables as you can hear passengers say “sorry” and she did it with a smile and say they’re new and a bit tricky to use.

photo null_zpsfffb7264
One of the most confusing tables

photo null_zpse026f845
White tablecloth

photo null_zps9b5b1ff8
Gourmet Entertainment by Do&Co

I do not remember if the table set up was with a regular cart or from a beverage cart. What was done individually on a cart was the serving of the appetizers. You could choose whatever you like. On the menu it all looked delicious and it was my turn I said “alles bitte!”

photo null_zpsdd90a8cd
Trying all the appetizers

photo null_zps33b421ad
Close up of appetizers … all delicious!

photo null_zpsb25046b3
Leaving Continental Europe and flying towards North Sea

The FAs were back down the aisle again. I should say for this lunch service, Chef Rafael manned the galley while 3FAs and Sylvia conducted lunch service mostly from carts. I don’t know how they timed it, but they wheeled down the soup course on the cart and picked up the appetizer plates. For those that had wine or champagne, they topped off those as well.

photo null_zps1a21d283
Tomato Soup and Champagne!

photo null_zps7ca9af11
Newer flight path shown

At this point, everything had been very delicious and loved everything from this Do & Co catered service. This time, the two extra FAs returned back to Y as they were about to commence lunch service behind the curtain. Sylvia would walk up and down the aisles to check up on everyone. She would pick up used soup bowls and spoons. I assumed she would tell them which seat she picked up and another FA would deliver the main course to the passenger.

photo null_zps7225d4d5
Chicken Schnitzel!!! {yummy}

photo null_zps8168ef4c
OMG!!! Best meal I have ever had!!!

As I said, this was by far the best airplane meal I have ever had! At this point, the best I had were the Y meals on SQ 61/62 IAH-SIN-IAH. This Chicken Schnitzel was by far my favorite thing to eat, bypassing the multitude of cinnamon rolls and ice cream sundaes from the CO days. I really wished I could have asked for seconds! The potato salad had the right amount of mayonnaise to make it enjoyable. The rice had a nice buttery flavor to it. The chicken had the right amount of thickness where it was still juicy and the crust had that nice amount of crunch. The lemon wedge tied everything all together. I was one happy passenger!

One of the FAs happen to arrive at the right time to pick up my plate and table set up. While slowly savoring that delicious meal, Sylvia asked each passenger if they would like to partake in Austrian’s world-renowned coffee experience from Julius Meinl. For those that said yes, she handed over menus. I believe everyone on this flight said yes. There were many delicious options to choose from, but I knew from other trip reports, the best was the Wiener Eiskaffe.

photo th_null_zps21f8c1e2
Fruit & Cheese Cart-1

photo null_zpsb9ae17cb
Fruit & Cheese Cart-2

photo null_zps92261cac
Fruit & Dessert

The hits with the dessert were the strawberry ice cream and the chocolate mousse. I tried to eat it all slowly and wait for my eiskaffe, but since there was a long list of orders, I would have to savor the eiskaffe alone, which actually turned out better. Sylvia writes down which seat numbers ordered for their coffee on a menu.

photo null_zpsf2c622ed
Just over 6h left in the flight.

photo null_zps1f55e63b
We're going to be flying over Iceland and Greenland!

photo null_zps56ba1bca
You just want to jump on it, like a bed without bedsheets!

photo null_zps94e454b3
Eiskaffe!!! {cloudnine}

After over an hour enjoying the best airline meals I have ever had, I finally got to test out my seat which I had been wanting to try since LX came out with the version of theirs. The seat width was comfortable in the sitting position. I did recline the seat a bit upon takeoff; the one thing about that recline, the seat mechanics make it hard to put the seat in a cradle position. In bed mode, I was able to comfortably turn around in my sleep, alternating between back, side, and stomach. Also, I had no problems with my feet in the feet well, but then I am only 5’ 7” (170cm) and wear a US 11 (EU 45) shoe. If I had problems with sleep, it was getting twisted and caught up in the blanket. The plane was not freezing, but the blanket was nice and soft.

photo null_zps2e3cdd23
Passengers slowly waking up from a nap.

photo null_zpsf6d254c3
It looks dark in Y

photo null_zpsc424ef47
Hmmm … do I need another massage?

photo null_zpsba88b80e
Entering Canadian aerospace

photo null_zpsd3387a6e
I don't want my OS experience to end!

photo null_zps632c385b
Really like the maps used on OS

I go back to sleep for a bit more until I can hear some rumblings in the galley. Total I got a bit more than five hours of sleep. Not bad! Chef Rafael without his hat stops by all the passengers who are awake and asks what they would like for lunch.

Just at the two hour mark, FAs commenced the lunch service. The service started with oshibori and then FAs wheeling down beverage carts and taking drink orders. I decided to go for a beer because it was the best thing to go with the wurst I requested for lunch. Soon, Sylvia happily brought my food and wished me “Guten Appetit!”

photo null_zpsd8e2b840
Yum!!! Wursts!!! These were the best wursts in the sky!!!!! ;-)

As I was enjoying the very last of the wurst, I could not believe that this amazing flight would soon be over in under an hour and this adventure of a lifetime would end in a couple of hours. Sylvia stopped by and asked if there was anything else I would like, and I jokinigly said yeah a delayed arrival into ORD! We briefly talked about my trip and how this flight actually became a flight to remember, especially compared to flying LH in F on the 747-400 or the Royal First service on the ground at TG. I thanked her and her staff for a great flight!

photo null_zpse6a5a59c
Passing into US aerospace. One of the FAs from Y walked through the aisles handing out the necessary arrivals documents.

photo null_zps2fa1d3be
Just 0h37m left in the flight.

With the last few minutes till we land, I put my bed back in sleep position until that final chime rings half-way through Lake Michigan.

photo null_zps69acd66a
About to fly over Lake Michigan

photo null_zps720a4175
Bye Michigan! Hello Lake Michigan!

photo null_zps567b5815
By Lake Michigan! Hello Chicago!

photo null_zps8694090e
ORD under the clouds

At 13:03 ORD-time, Captain Josef gives his notices for FAs to take their seat with 10minutes to land. As we made our descent into ORD, I enjoyed the view of Downtown Chicago. I’m not quite sure what runway we landed on, but I think we landed on Runway 22R at 13:14 and docked at the farthest gate possible, M21 on Terminal5 at 13:21, 9minutes ahead of schedule.

photo null_zps173388df
T1/T2 and UA planes

photo null_zps394d7ab9
Busy lineup at T5!

photo null_zps06b00e02
SK in *A livery

photo null_zpsb7005206
Today we use M21, one of the furthest gate from US CBP

Our flight arrived around the time of the many of the European heavies arrive. As mentioned, we parked at M21, the gate with the longest walk to the arrivals hall. At Immigration, I got to use the newest processing kiosk, much different than Global Entry. ORD had tested out these kiosks and a couple of months later they had expanded the program to other US and Canadian pre-clearance facilities. With that done, it was now time to pray that my suitcase had made it on this flight. I had hoped since it had a priority tag on it or a special bag that it would be among the first bags off the belt. As I watched the bags show up on the belt, I watched the frequency slow down. At the very last minute, my bag made it out as the last one before a “final bag” prop showed up. Now I could breathe a sigh of relief and know my bag was on US soil.

photo null_zps7d87a545
Flight routing for OS 65.
See more


Austrian Airlines

Cabin crew10.0

Austrian Airlines Business Lounge (Pier East - A-Gates, Non-Schengen)


Vienna - VIE


Chicago - ORD



As I said, this flight truly impressed me. Many of the staff that I interacted with were all gracious and helpful, something that most would expect from SQ, CX, MH, and GA. I appreciated Sylvia and her crew who took the time to interact with customers. But I guess what made it memorable was definitely the food. I hope to fly them again on another flight!



If you liked this review or if you have any questions, don’t hesitate to post a comment below !
  • Comment 118389 by
    AirCanada881 1617 Comments

    A very well written report, too bad the pictures were taken with your smartphone, a camera would have made your photos stand out 10 times more :)

    OS has a decent J product, the seats looks slightly narrow though, I wonder if they are the same width as on the 777. Many thanks for this report!

  • Comment 118412 by
    Esteban TEAM GOLD 15911 Comments

    Thanks for this report, it seems you enjoyed your flight and your food.
    That's said, I must admit that the food offering does not impress me at all, those are standard austrian-german low cost fares, schnizel, wurst, potato salad, ice-cream. It was good that's the most important thing, but you can have this every where in Austria or Germany. No need to fly business class ;)

  • Comment 118429 by
    marathon GOLD 9856 Comments

    The reissuing of BPs for US bound flights at the gate is strange. Is it a usual procedure in other airports ?
    The catering on board looks acceptable to me, unlike that of the lounge (but there is a very good tarmac view).
    Nice view of Chicago's Norht shore and the city center in the distance.
    Thanks for this comprehensive report of another leg of this whirlwind world tour - the captions below the often blurry pictures do not help though. Too bad you did not have a camera !

Login to post a comment.